Business Performance in the Digital Age – Increasing User Adoption Robert Lavery – Principal, Robert Lavery & Associates
Asyma E3 2014 Business Performance in the digital age - Increasing user adoption
Apr 24, 2015
Business performance is generally measured by productivity improvements based on making processes more efficient and effective. Without motivated people behind the processes and clear objectives for what those processes should accomplish, many organizations fail to realize the benefits they are striving for. Add to this the trend towards “Big Data” and you have a recipe for what it might be like to order pizza in 2017.
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Business Performance in the Digital Age – Increasing User Adoption Robert Lavery – Principal, Robert Lavery & Associates
What makes me qualified to speak on increasing User Adoption? I’ve been a Husband – Greek Wife Parent – 2 children Coach – teenage boys Teacher /Preacher – religious skeptics Business Manager – remote employees now Entrepreneur working with family
Who Are You Listening To?
Presented by Robert Lavery, Robert Lavery and Associates
Organizations should be wary of adopting new technology before they are ready. Many organizations profess the goal of Optimizing Performance but haven’t built the appropriate culture to ensure success with new systems or software.
Readiness for Optimizing Performance
Presented by Robert Lavery, Robert Lavery and Associates
Organizations need a commitment to not just knowing but applying 3 principles that build a foundation of learning to improve performance: 1) Collaborative Decision Making 2) Training 3) Mentoring Relationships
Readiness for Optimizing Performance
Presented by Robert Lavery, Robert Lavery and Associates
Ordering a pizza in 2017? This is hilarious, but the scary part about it is that it's probably not too far away from being reality. Click here: http://aclu.org/pizza/images/screen.swf
Optimizing Your Performance??
Presented by Robert Lavery, Robert Lavery and Associates
Increasing Value of Data for Decisions
Value of Business Intelligence
Presented by Robert Lavery, Robert Lavery and Associates
Data Information
(Formatted)
Knowledge
(Trends)
Wisdom
(Relevant)
6 Habits of True Strategic Thinkers 1) Anticipate 2) Think Critically 3) Interpret 4) Decide 5) Align and 6) Learn – comprehend or understanding Knowledge is power but need understanding
Key To Successful (IT) Projects
Presented by Robert Lavery, Robert Lavery and Associates
noun: understanding 1. the ability to understand something; comprehension. synonyms:comprehension, apprehension, grasp, mastery, appreciation, assimilation, absorption; Moreknowledge, awareness, insight, skill, expertise, proficiency;
Key To Successful (IT) Projects
Presented by Robert Lavery, Robert Lavery and Associates
adjective: understanding 1. sympathetically aware of other people's
feelings; tolerant and forgiving. synonyms: compassionate, sympathetic,
sensitive, considerate, kind, thoughtful, tolerant, patient, forbearing, lenient, More: approachable, supportive, perceptive
2. archaic: having insight or good judgment.
Key To Successful (IT) Projects
Presented by Robert Lavery, Robert Lavery and Associates
Managers - Catch people doing things wrong. Leaders - Catch people doing things right. Managers - Create laws requiring more cops. Leaders - Create a culture that controls behaviour. Managers - Provide instructions. Leaders - Provide vision.
Success Requires Leadership
Presented by Robert Lavery, Robert Lavery and Associates
Managers - Focus on the short term. Leaders - Envision the future. Managers - Control others. Leaders - Control themselves. Managers - Talk. Leaders – Listen.
Success Requires Leadership
Presented by Robert Lavery, Robert Lavery and Associates
Managers - Make decisions. Leaders - Influence decisions. Managers - Believe their job is to maintain the status quo. Leaders - Change the status quo to make continuous improvement. Managers - Focus on how things happen. Leaders - Pay attention to what is happening.
Success Requires Leadership
Presented by Robert Lavery, Robert Lavery and Associates
Managers - Take. Leaders - Give. Managers - Believe they're masters. Leaders - Believe they're servants. Managers - Take power, credit and control. Leaders - Empower, give credit and avoid controlling. - (Don’t Mess with CDN Women)
Success Requires Leadership
Presented by Robert Lavery, Robert Lavery and Associates
Assessing the readiness of the organization for requires understanding how better systems will translate into business benefits. No project should proceed without first validating the business requirements for the project. (Collaboration) Goals should inform and impact decisions.
Assessing Your Readiness
Presented by Robert Lavery, Robert Lavery and Associates
The importance of a business focused project is underscored by the fact that end user adoption is the key to implementation success. (Training & Mentoring) End user adoption and change management are the largest barrier to implementation success. Takes Leadership NOT Management Need to instill the right values.
Key To Successful (IT) Projects
Presented by Robert Lavery, Robert Lavery and Associates
Optimizing systems consists of reducing costs and increasing the business value derived from the system. Business value is dependent on use, which can be improved by ensuring user adoption across the organization. Leaders need to adopt new attitudes NOT just new technology.
Optimizing Your Investment
Presented by Robert Lavery, Robert Lavery and Associates
Clear objectives facilitate communication and optimize project management. Costs can be significantly reduced by standardizing the solution. Do your job but keep your eyes and ears open for opportunities to change/improve.
Optimizing Your Investment
Presented by Robert Lavery, Robert Lavery and Associates
Learn to leverage technology by developing a culture of mentoring in your organization
Facilitate user adoption & transformation through role models, shadowing, discussion & feedback.
Encourage Collaboration, Training & Ongoing Mentoring Relationships to produce the right values in people which creates Value in your business
Conclusion – Overcoming Technology Adoption Challenges
Presented by Robert Lavery, Robert Lavery and Associates
Questions Comments Discussion….?
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