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©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
The Future of Patient Identification is Here Today
“Ensure the Right Care is Provided to the Right Patient”
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Who is HT Systems / PatientSecure®?
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©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Singular Focus
BiometricPositive Patient Identification
for Healthcare
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©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
HT Systems, LLC – Company Background
•Headquartered in Tampa, FL since 2005•Leading Healthcare Technology Company
• Management team has 75+ years experience• Industry leader in biometric Positive Patient Identification
Management Systems (PPIMS)
• Fujitsu’s Exclusive PPID Partner• Cerner & McKesson Exclusive Choice for
biometric PPID• Integrated with Epic, MEDITECH, Siemens,
Allscripts, Eclipsys, NextGen, etc.
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Who’s Using PatientSecure®?
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©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
275+ Hospitals2,000+ Clinics & Physician Practices
8,000+ Palm Vein Sensor Units6,500,000+ Patient Enrollments
50,000+ PPIds / Day
… that’s one every 2 seconds
PatientSecure® - Experience Counts
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Providers Adopting PatientSecure®
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©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Providers Adopting PatientSecure®
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Providers Adopting PatientSecure®
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©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
What is PatientSecure®?
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
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©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Bon Secours – Greenville, SC Publicity (2/2014)
PatientSecure & Bon Secours sharing headlines with the
Super Bowl results
PatientSecure & Bon Secours highlighted on ABC & Fox affiliates in Greenville, SC
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometrics 101
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Biometric Patient Identification Management SystemPatientSecure®
What is Biometrics?
“BIO – METRICS”Word originated from the two Greek words for
“life” & “measurement”
From WikipediaComprises methods for uniquely recognizing humans based upon one or more intrinsic
physical and/or behavioral traits
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Biometric Technologies
Biometric Technologies are 100% accurate.
True or False
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©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Biometric Technologies
Biometric Technologies are 100% accurate.
False
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Biometric Accuracy
F.A.R. – False Acceptance RateThe probability that the system incorrectly matches the biometric
input pattern to a non-matching template in the database
(ex. Patient A’s biometric pattern incorrectly accesses Patient B’s medical record)
F.R.R. – False Rejection Ratethe probability that the system fails to detect a match between the
input pattern and a matching template in the database
(ex. Patient A’s biometric pattern fails to access Patient A’s medical record)
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©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Types of Biometric Processes
EnrollmentProduce means of identification and then capture biometric template
to link to a unique identifier (ex. Medical Record # or MPI ID)
Verification1:1 comparison of a captured biometric with a stored template to
prove a person is who they say they are (ex. single sign-on)
Authentication1:N comparison of a captured biometric with a stored template to
identify a person (ex. John/Jane Doe patient in the ED)
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Types of Biometric ModalitiesFacial Recognition
FingerprintGait RecognitionHand Telemetry
Iris ScanRetinal Scan
Signature RecognitionSpeech Recognition
Vascular Recognition – FingerVascular Recognition - Palm
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Biometric Patient Identification Management SystemPatientSecure®
Biometric Parameters
UniversalityUniquenessPermanenceCollectabilityPerformanceAcceptability
CircumventionPractical Use
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Comparison: Accuracy vs. Usability(in a healthcare setting)
Voice Pattern
High
Palm Vein
Iris/Retina
FacialConfiguration
Fingerprint
Signature
Hand GeometryBack of the hand / Finger
Vein
High
Low
Usability
Accuracy
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©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
The Science Behind Palm Vein
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Visible light
Near-infrared light
Did you know that the vein pattern in the palm of your hand is over 100x more unique than your fingerprint?
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©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Visible light Near-infrared light Extracted vein pattern
Palm Vein Technology
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Palm Vein Technology
• Highly accurate
• Cannot be spoofed
• Non-traceable
• Does not change over lifetime
• Impossible to Duplicate
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©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
PatientSecure Palm Vein Sensor Units
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Hygiene of the Scanner Device
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Biometric Patient Identification Management SystemPatientSecure®
Classification of the scanner hand guideCenters for Disease Control (CDC) advised that the PatientSecure hand guide (black casing of the scanner device) falls into the category of non-critical health care equipment and is similar to doorknobs and countertops in level of risk for infection.
Cleaning RecommendationsAccording to the CDC the scanners can be
cleaned effectively with simple standard alcohol wipes. This type of disinfectant falls well above the level of EPA low disinfectant. For recommended use, we suggest incorporating the hand guide into your policy for your pens, clipboard, door knobs, patient chairs and patient surface areas.
Cleaning and Hygiene
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Comparison of Exposed Hand Surface Areas
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Why Does Your Organization Need PatientSecure®?
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Benefits§ Patient Safety
Ensure the Right Care is provided to the Right Patient§ Reduce Costs & Improve Chart Accuracy
Puts a Stop to Duplicate Medical Records & Overlays§ Fraud Prevention
Protects Against Identity Theft & Insurance Card Sharing§ ED/Trauma Search – potential John/Jane Doe identification§ Enhanced Patient Experience
Improves Patient Satisfaction / Decreases Wait Time§ Positive Publicity
Great response from patients & media§ Seamless Integration with Epic
Access Biometric Identification/Photo from any Epic module§ Provides Substantial ROI
PatientSecure is an investment, not a cost
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©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
How Does PatientSecure® Improve Patient Safety?
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Dr. Roger RayChief Medical Officer
Patient Safety is #1“There is great importance in properly identifying the patient. If there is a main benefit from the [PatientSecure] system, it will be in helping us avoid patient errors. Carolinas HealthCare Systems uses this technology to ensure that the right care Is provided to the right person.”
Benefits for Carolinas HealthCare System
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Biometric Patient Identification Management SystemPatientSecure®
National Patient Safety Organization’s #1 Goal
Goal #1 Improve the accuracy of patient
identification
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
#1 Reason for Malpractice Cases
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Biometric Patient Identification Management SystemPatientSecure®
Patient Safety in Action – Scheduling Error
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
The system is totally portable and can be used on Mobile Carts (WOWs) in the Emergency Department.
Identify John/Jane Doe’s in the ED
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Biometric Patient Identification Management SystemPatientSecure®
Marcy FeitChief Executive Officer
“Improper patient identification can have tragic consequences. Conversely, a dependable patient identification method such as PatientSecure has the reverse effect. Patients feel much safer and fraud and identity theft are averted.”
Benefits for ValleyCare Health System
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
How Does PatientSecure® Maximize MPI & Chart Accuracy?
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Biometric Patient Identification Management SystemPatientSecure®
Source: Harris Health System Press Release
Benefits for Harris Health System
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Benefits for Harris Health System
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©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Duplicate Medical Record Reduction
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Lindsey JarrellChief Information Officer
“In addition to patient safety, our principal drive [in implementing PatientSecure] was cost avoidance [from lawsuits] by eliminating duplicate records and the potential for medical record overlays. One negative outcome for one patient due to a medical record overlay can easily cost our health system millions of dollars.”
Benefits for BayCare Health System
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How Does PatientSecure® Deter Fraud?
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Biometric Patient Identification Management SystemPatientSecure®
Medical Identity Theft – a growing epidemic
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Biometric Patient Identification Management SystemPatientSecure®
USA Today – October 10, 2012
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Biometric Patient Identification Management SystemPatientSecure®
Washington D.C. – 10/29/2013
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©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Photo identification can be inaccurate in verifying identification:
Dorothy MoranConvicted Felon
Anndorie SachsMother of 4
Could your staff tell the difference?
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
What patients are saying about PatientSecure®
“Fix inaccurate patient identification processes now before more people have to go through the horror I went through to clear my name. I’m a huge fan of what PatientSecure is doing, and if hospitals caught on to that it could make a big difference.”
Anndorie Sachs (UT), victim of Medical Identity Theft, mother of four who was nearly arrested after being accused of giving birth to
a drug addicted baby.
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©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
How Does PatientSecure® Enhance Patient Satisfaction?
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Jim SchwambVP – Patient Financial Services
Benefits for BayCare Health System
“The feedback from the patients about PatientSecure has been extremely positive. The compliance rate of our patients has been 99%. They love it! They think this is the greatest thing we have ever done.They really appreciate not having to give all that personal information each time that they come into the hospital.”
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Biometric Patient Identification Management SystemPatientSecure®
Unprecedented Patient Acceptance“We’ve been live for a few months now and things have gone great. Really well received. With over 10,000 patients enrolled, we have had a total of 3 patients opt-out. We couldn’t be happier.”
Jeff Karns, Director, Patient Financial Services
Tom Sullivan, Vice President“We visited with senior leadership at Salem Community Hospital and they were thrilled with the positive publicity that they received in the local newspaper and television. Patient acceptance exceeded all expectations. They reported that during the first week of go-live, they registered 600 patients and 599 of them enrolled in the PatientSecure system.”
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Patient Testimonials from UPMC-Altoona “I think it is easier and more convenient than ever before. Not having to give your Social Security number makes it more private.”
— Dana Eger, a transplant patient who is at UPMC Altoona every week
“I like the idea that you can come in and be immediately identified. Also, I like the security aspect of scanning. It reduces the information that I have to give during registration.”
— Dick Carothers, a patient at UPMC Altoona
Source: UPMC Altoona HealthyLiving 2013 Fall Magazine pg. 3
“As a result, the technology provides a safe, secure, easy, and fast way for our patients to register for care. The new system also helps protect patient information and taxpayer dollars by reducing the possibility of medical identity theft,” said Dr. Batzel. Patients no longer need to share personal identifying information, such as a driver’s license or Social Security number."
— Linnane Batzel, MD, MBA, Chief Medical Officer and Senior Vice President for Quality, UPMC Altoona
“Patient safety is our top priority. Once enrolled in the PatientSecure system, your identity is instantly confirmed, ensuring that the registrar accesses your personal medical record. It also prevents potential fraud, such as insurance card sharing.”
— Michael Letcher, Director of Patient Access, UPMC AltoonaSource: UPMC Altoona HealthyLiving 2013 Fall Magazine pg. 3
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Biometric Patient Identification Management SystemPatientSecure®
Testimonials from Broadlawns (IA)“In addition, patients no longer need to repeat their information or carry additional forms of identification. Although they can choose not to use the palm-scanning system, very few patients opt out. They appreciate that we’re protecting their identity and safety.”.”
— Trent Lienau, senior systems analyst
“And according to Broadlawns’ CFO Al White, the solution has brought many more benefits than first anticipated. ‘.. We estimate two minutes saved per registration, and we see about 180,000 patients per year. This equates to 6,000 hours saved per year, so our payback is a little over one year.’ he says. "
— CFO Al White, Broadlawns Medical Center
Source: Health Management Technology, August 2013
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
The non-technical side of Positive Patient ID
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Biometric Patient Identification Management SystemPatientSecure®
PatientSecure Communication Program§ Biometric system requires a careful management of people’s behavior and
conception. Effective communications to each stakeholder group is essential for your successful roll out of the system .
– Executives, Staff User Group, Patients, Media• PatientSecure Communication Program provides:
1) Communication materials and templates ready to be used2) Comprehensive training for trainers and staff users
3) Assistance in public relations and communications with patient community
AvailableMaterials/ Events
Executives• Executive
Presentation• Examples of other
clients positive publicities
• Public Relations Assistance
Staff Users• Fully Customized Users
Manual • Training Video
(Hand placement,presentation effect)
• Quick Reference Guide• Employee Enrollment
Event• CBT Components
Patients• Educational Brochures,• Hand Placement
Instruction Sheet• Signboards • Educational Video • Patient FAQ• Patient Enrollment Fair• Website components
Media• Press release template• PR assistance• Subject matter expert
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Health Fair Pictures(Miami, FL)
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Biometric Patient Identification Management SystemPatientSecure®
DukeMedicine - Posters
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Biometric Patient Identification Management SystemPatientSecure®
Harris Health – Sample Patient Collateral
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Biometric Patient Identification Management SystemPatientSecure®
Bon Secours– Tri-fold Patient Brochure
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Bon Secours – Tri-fold Patient Brochure
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Biometric Patient Identification Management SystemPatientSecure®
NYU Langone – Newsletter (Q1-2011)
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Sharp Healthcare (CA) NYU-Langone (NY) Duke University Health (NC)
Harris County (TX) Carolinas Healthcare (NC) BayCare Healthcare (FL)
PatientSecure In the News
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Biometric Patient Identification Management SystemPatientSecure®
Exceptional Customer Service
The massive Memorial Hermann Health System in Houston, TX recently worked with both McKesson and Cerner to install the PatientSecure technology in their hospitals and clinics.
“The patients responded well, the staff embraced the change and the training and support was top notch. All in all, this is one of the smoothest go-lives we have ever experienced.”
Lauren Masraff, IT Project Manager
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Exceptional Customer Service
“We rolled out PatientSecure at the first four Bon Secours –Richmond Division hospitals as part of a corporate-wide conversion to Epic 2012. There will be sixteen sites in all. The initial sites went live much faster than expected and the staff is reporting that the workflow is easy and the patients are responding very positively to the technology.”
Joe Ingold, Vice President-Revenue Cycle (12/2013)
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Expanding PatientSecure® via Kiosks
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Biometric Patient Identification Management SystemPatientSecure®
Self-Service Kiosk with PatientSecure®
• Integrated Self-Service Kiosk with Palm Vein Scanner built in
• Positive ID on Pre-registered Patients• Dramatically speeds up check-in process• Increases Patient Satisfaction• Accepts Credit Cards for Insurance Co-pay• Touchscreen technology• Customized workflow & wayfinding• Inexpensive / Low Maintenance• Easy to Implement
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©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
PatientSecure® Desktop Kiosk at St. Vincent’s
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
Vecna & PatientSecure®
Patient Self-Service
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“PatientSecure® IT - Infrastructure”
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
HealthCare Information System
Example:Hospital HIS
MS SQL
Biometric Pattern
Confirmation
PatientMedical Record
PatientMRN
McKesson HISSiemens HIS
MEDITECH HISEpic HISCernerEclipsys
GE Centricity/IDXHomegrown, Etc.
Initiate SystemsQuadraMed Corp.
Etc.
Patient RegistrationSystem
HealthCare Information Systems
EMPISystems
PatientSecureEngine
Biometric Churning and Processing
Report Services
HL7 Feeds
“Red Flag” Monitoring
Alert Notification
Batch Upload
Admin Tools
System Structure
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Biometric Patient Identification Management SystemPatientSecure®
“When a simple biometric device can ensure patient safety, prevent fraud and improve billing, it’s absolutely worth considering.”
Michael McBride, Editor in ChiefHealth Management Technology
National Recognition for PatientSecure®
©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com
Biometric Patient Identification Management SystemPatientSecure®
HT Systemswww.PatientSecure.com
Carl Bertrams Joe CullenSVP – Sales & Marketing Director – Business [email protected] [email protected]
(630) 464-6002 Chicago (312) 972-2820 Chicago
Contact Information