Assignment 1.5: Portfolio Project: Organizational Learning at T-Lane Corporation William Thomas

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Assignment 1.5: Portfolio Project: Organizational Learning at T-Lane CorporationWilliam ThomasBellevue University

Table of ContentsExplanation of InterviewInterviewee BioCompany BackgroundLearning Past Learning Present Learning Future Summary

Explanation of Interview Portfolio Project MSM 620Discuss Interviewees BackgroundReview Company HistoryDiscuss Learning in the OrganizationPastPresentFuture

3Interviewee BioTravis JenkinsPresident and co-founder of T-Lane CorporationAll-Tex Home ExteriorsATX-GlobalExperienced entrepreneur and senior organizational leaderSuccessful business consultant

4Company BackgroundT-Lane Corp. Started in 1991 by Travis and Sue Jenkins doing business as All-Tex Exteriors (currently doing business as All-Tex Home Improvements and ATX-Global).Started with exterior home repairs in Northeast Houston (window and siding replacement, painting, roofing, Decks, etc.). Progressively expanded service area going citywide in 2002. Added interior remodels and room additions in NE Houston onlyExpanded interior remodels and room additions citywide in 2005. In 2006 filed bankruptcy Pulled out of bankruptcy and stronger than ever.In 2012, company expanded to include ATX-Global (business consulting).

Learning Past (In The Beginning)No trainers available

Division of dutiesSue Jenkins learned all office functionsTravis learned all other facets of running a business.

How learning took placeSome basic prior knowledge On-the-job training Trial and errorReading books and manualsOther research materials

6Learning PresentCompany has expanded to 34 internal employees (most labor completed by subcontractors 18 sub teams)

Internal New HiresFirst week spent working in every departmentTeam cohesionUnderstanding of the overall process flowSecond week working side-by-side with trainer on specific job functionsShow proof of skill before left alonePeriodic review of work and additional support provided as necessary

7Learning Present (cont.)Subcontractor New HiresExpected to be extremely proficient with skill upon hireTraining provided on how to interact with customersFirst job: On-site observation and support by Construction Manager

8Learning - Future Not much change planned in near future

Learn more about different learning styles and apply to training.

Use of training videos and work simulations

9SummaryCome a long way since 1991

Present has solid learning plan in place

Recognition that the future needs to find alternatives to ensure learning takes place.