At the 2013 ISG Sourcing Industry Conference in the Americas, Terri Hart-Sears held a workshop on asset maturity assessment, transformation and solutions for driving toward asset intelligence that is useful for IT decisions.
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Customers, advisors, providers agree that accurate, objective data is critical to building trust
Initial asset baselines are frequently between 15-20% inaccurate, and without remediation, can fuel a host of downstream complications 1. Inaccurate billing 2. Additional outages 3. Increased time and cost of
recovery 4. Unnecessary investment in
hardware and software
Inaccurate asset information can build a lack of trust increasing the gap between the client and the supplier How can we address this "The 15% Problem"
Set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment.
Asset Management
Architecture, Policies and Standards
Reporting Hardware
Hardware Inventory Acquisition
Spares
Disposal
Software
Software Inventory Acquisition
Catalog Mgmt.
Contract Portfolio
Contract Compliance
Inventory. Asset Life
Cycle Software
Mgmt.
Gain control of the inventory Increase accountability to ensure compliance Enhance performance of assets and the life cycle
An IT asset maturity model can help organizations assess their current state. If you want to move forward, you need to understand where your organization fits on the IT asset maturity curve. Simultaneous progress on both axes will improve accuracy and trust in the data.
Trusted
Reports support
key decisions
5
Accurate
Accurately reflect the
estate Automated compliance reporting
4
3
Current All CIs and
contracts are accounted
for
2
Updated Changes are
reflected
1
Implemented Asset tool
0
Operating model without process = pause
Tools without process = insecurity
Mat
urity
Mod
el
Asset Accuracy
Reconciled
From multiple sources Limited compliance Reporting
► How often does the organization reconcile usage to assets ► What percentage of retired hardware is tracked to enable redeployment of
software ► What percentage of purchased are made through a centralized or
controlled procurement process
► All assets in a asset register aligned with change and configuration management
► Organization identifies legal, regulatory or contractual requirements ► Organization performs an required audit of assets
License Management
► Maintains a register of all software licenses and associated agreement ► Conducts an audit to identify instances of installed software ► On a regular basis considers whether better terms obtained by upgrades or
Top 5 benefits of climbing the IT asset maturity curve
► Be sure that you are not only getting what you pay for but that you are not paying for what you are not getting. Without a good handle on your assets, you may end up managing too many assets or paying for “platinum” level support that is not used outside business hours.
► Knowing what assets are active will allow for better contracts. How do you know you have the right asset counts? What is the cost of being wrong? Missing discounts or terms with the wrong asset information? Unanswered questions about assets can drive up costs.
Get right with operational compliance
► Today’s environment is very complex; it takes multiple data sources to reconcile information. Make sure you can answer these questions: Have we run all the back-ups? Are the assets up to date on virus protection?
Navigate risk and regulatory compliance
► The financial loss exposure from these types of risks can include penalties for lost data as well as the cost of re-creating information. The proliferation of mobile devices and remote service points only increases this risk. Better asset management will provide cost savings from improved compliance and ensure assets are mapped to security parameters.
Enact ITAM process discipline
► ITAM is closely linked to ITIL processes and enables improvements in four critical service management processes: change management, asset management, service performance and service level management, add in IT governance. AM Process disipline not only reduces the time spent in reconciling diverse reports; it also optimizes value by reducing unapproved changes, cycle time and downtime.
Proper IT asset management (ITAM) is more than just good business; it results in hard dollar savings that drop to the bottom line. To conduct proper ITAM, an organization needs an enterprise-wide view of its asset estate, including identity, usage, spend and compliance.
► We create new value from existing sources of information that will: ► Reduce costs
► Manage change
► Minimize Risk
Driving toward Asset Intelligence that is useful for IT Decisions
Leverage accurate IT estate information to make confident, data-driven decisions that support IT transformation through a modest, turn-key model
CIO’s need the measurements and controls to achieve operational and financial transparency with a true end-to-end view of all HW/SW assets leveraging analytics, process discipline and data quality intelligence
Consolidate a view of all IT asset data throughout the organization into one place
Achieve improved data quality/integrity using a fine tuned sophisticated, multi-source reconciliation process
Leverage existing databases, tools & agents without deploying additional software
Build discipline processes to ensure gaps and opportunities are addressed
Deliver both out-of-the box analytics and customized reporting focused on your needs
Realize rapid Time-to-Value with actionable results
Proper IT asset management (ITAM) is more than just good business; it results in hard dollar savings that drop to the bottom line. To conduct proper ITAM, an organization needs an enterprise-wide view of its asset estate, including identity, usage, spend and compliance.
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Information Services Group is a leading technology insights, market intelligence and advisory services company, serving more than 450 clients around the world to help them achieve operational excellence. ISG supports private and public sector organizations to transform and optimize their operational environments through research, benchmarking, consulting and managed services, with a focus on information technology, business process transformation, program management services and enterprise resource planning. Clients look to ISG for unique insights and innovative solutions for leveraging technology, the deepest data source in the industry, and more than five decades of experience of global leadership in information and advisory services. Based in Stamford, Conn., the company has more than 800 employees and operates in 21 countries.