Columbia University Libra ries ARL Presentation 2 007 Assessment @ CUL Jennifer Rutner Program Coordinator for Marketing and Assessment [email protected]
Assessment @ CUL
Nov 30, 2014
An overview of the Assessment program at Columbia University Libraries. Presented at ALA Annual Conference, ARL Assessment Forum, Summer 2007. Washington, D.C.
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Columbia University Libraries ARL Presentation 2007
Assessment @ CUL
Jennifer RutnerProgram Coordinator for Marketing and Assessment
Columbia University Libraries ARL Presentation 2007
Program Coordinator for Marketing & Assessment
• New Position – March 2006• Report to Director of Access
Services• Work with 20 departmental libraries
and all divisions of the Libraries• Responsibilities include:
– Oversee assessment program• Surveys• Focus groups• Web usability studies• Observational studies• Data analysis
– Chair Assessment Working Group– LibQual+ (every three years)– Do not report ARL statistics
Columbia University Libraries ARL Presentation 2007
Assessment Plan: The Process
• Form a posse• Review guiding documents:
– LibQual+ Surveys– User Input Interviews– Libraries Strategic Plan, 2006-
2009
• Interview staff:– Collect examples of existing
data– Discuss current practices,
needs and barriers
Columbia University Libraries ARL Presentation 2007
Assessment Plan
• Three year plan• Goals:
– Understand our assessment needs
– Outline project priorities– Build a culture of assessment– Support data-driven decision
making– Create an environment of
information transparency– Provide support for staff
Columbia University Libraries ARL Presentation 2007
Assessment Working Group
• Membership structure• Responsibilities:
– Manage assessment projects and liaise with clients
– Assessment Forums for staff
– Assessment Center website
Columbia University Libraries ARL Presentation 2007
Current Projects
• Quality Service Feedback Project– Access Services
• Usability Studies– Archives & Finding
Aids Website– Course Reserves
Interface
• Virtual Reference Assessment, Part II– Gathering user input
Columbia University Libraries ARL Presentation 2007
Long term…• Develop a data center• Create a User Research Program• Find effective ways to communicate results• Build a culture of assessment
Columbia University Libraries ARL Presentation 2007
Photo Credits
• Alan Orling
• Tina Gao
• Emilia Kister
• Flickr Creative Commons:– http://www.flickr.com/photos/bdg/295845817/ – http://www.flickr.com/photos/vaxzine/196211486/ – http://www.flickr.com/photos/what_silence_looks_like/496395604/ – http://www.flickr.com/photos/fetopher/353301610/
Thanks!
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