Network Power! Tapping Hidden Social Networks to Accelerate Improvement American Society for Quality Worcester Section June 18, 2009 Presenter: Maya Townsend, Partnering Resources Contact: 617.395.8396 o [email protected]o www.partneringresources.com
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Network Power!Tapping Hidden Social Networks to Accelerate Improvement
American Society for QualityWorcester SectionJune 18, 2009Presenter: Maya Townsend, Partnering ResourcesContact: 617.395.8396 o [email protected] o www.partneringresources.com
1. What is a network?2. What do networks have to do with change? 3. How can you leverage networks to improve organizations faster and more effectively?
Images: Partnering Resources using NetForm™ Connectors software.
The loss of only two people causes major gaps in this nonprofit organization. The diagram on the left shows the organization today. The one on the right shows the organization without 2 critical connectors.
1. What is a network?2. What do networks have to do with change? 3. How can you leverage networks to improve organizations faster and more effectively?
Kleiner, A. (2002). “Karen Stephenson’s Quantum Theory of Trust.” strategy + business. Available at www.strategy-business.com.
Reingold, J. & Yang, J. L. (2007). “The Hidden Workplace.” CNN Money. Available at www.cnnmoney.com.
Patton, S. (2005). “Social Network Analysis Helps Maximize Collective Smarts.” CIO.Com. Available at http://tinyurl.com/64wtu8.
Stephenson, K. & Zelen, M. (1989). “Rethinking Centrality.” Available at http://drkaren.us/KS_publications01.htm.
Townsend, M. (2008). “The Three Most Important Positions You Don’t Know About Yet.” Available at www.partneringresources.com/resources.html.
Townsend, M. (2009). “Leveraging Human Networks to Accelerate Learning.” Chief Learning Officer. Available at http:// tinyurl.com/ccftsu.
Townsend, M. & Yeung, S. (2009). “Survey: Informal Networks Linked to Success of Change Initiatives.” Boston.Com. Available at http://tinyurl.com/oql7d9.
Books
Anklam, P. (2007). Net Work: A Practical Guide to Creating and Sustaining Networks at Work and in the World.
Cohen, D. & Prusak, L. (2001). In Good Company: How Social Capital Makes Organizations Work.
Cross, R., & Parker, A. (2004). The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations.
Network Analysis & Mapping Software
See http://en.wikipedia.org/wiki/Social_network_analysis_software for full list.
Network Power!Tapping Hidden Social Networks to Accelerate Improvement
American Society for QualityWorcester SectionJune 18, 2009Presenter: Maya Townsend, Partnering ResourcesContact: 617.395.8396 o [email protected] o www.partneringresources.com