THINK DIFFERENT Steve Jobs 1955- 2011
Jun 14, 2015
THINK DIFFERENTSteve Jobs 1955-2011
Spirit of Engagement today !
Reflect, Share, Ideate&
Let’s make it happen,Together !
Facilitator’s Mixer & Check-in !
ASCENT Check-in
ATG Check-ins
Open House
AGENDA Today
Overview Key Observations
Highs/Lows/Discoveries ATG View
Member View
Re-initiation Process
Moving Ahead
Check-in
ASCENT 1.0 – First Steps MVP (Minimum Viable Product) phase
Concept – Process – Execution
Validating self-sustainability of TGs with minimal intervention by ASCENT
Building “Bench of Faith”
e.g. Facilitators & Member initiators
Check-in > Overview
We are learning as well !!
ASCENT 2.0 – Firm Steps forward Consolidating & Strengthening our ATGs
Setting-up ourselves for Longevity
Active Focus on Content & Value Extraction
Within and Across TGs
Member Inclusion
Regular exchange between ATGs
Deploying Collaborative Systems
Scaling up in Mumbai and Delhi
Check-in > Overview
Its Still Early Days, Lots more is possible !
Key Observations
Check-in
• Group A (i.e. Early Stage businesses) are a lot more volatile due to operational challenges. Need more elasticity– Group B & C are a relatively more stable
• Optimal Group Size = 11 members
• Process Adherence is emerging as critical to derive effective Value
• Offline Conversations – to be got back into the Group– Can lead to Groupism within Groups
• Red-Flag – Disengagements earlier
Check-in > Key Observations
• Absenteeism–Build stronger accountability e.g.
• Absent member should Share reason which could be reflected upon by the TG• Discipline of Advance Notice
• Late Coming & Fees – Should be seriously collected in Advance to minimise accounting hassles. Can also help in building accountability.
• Presentation Structuring– Facilitator or a member should engage with a Presenter to maintain
objectivity clarity, and length of content. Helps in overall takeaway for TG & presenter
Check-in > Key Observations
23 ATGs
Check-in > TG View
7
9
3
4
PerformingNormingStormingForming
Tuckman’s Group Stages
OurGoal
What is Working
• Intense, unrestrained discussions & Sharing
• Bonding & Friendships
• Individual Participation
• Excitement and urge to derive value
Check-in > TG View
• Sharing of experiences
• Diversity in group composition
• Discipline in the group is exceptional
• Trust level in the group are very very high
What is not Working
• Casual attitude of some members– Not responding to calls and mails regarding
meetings, feedbacks etc.
• Logistics & Scheduling - venue etc.
• Switching off mobile phones during the meeting
• Drop-outs -- we have lost two, maybe a third will go
• Finding topics which are highly relevant to most of us– Covering key challenges of group as a
whole
Check-in > TG View
• Still not got into experience sharing conversation pattern
• Less No. of members in TG
• Absenteeism & last minute changes
• Fun element is on the lower side
• Not able to meet Socially enough
• Structure of the 3 hours is in flux
Highs/Lows/Discoveries
Member View
Check-in
Check-in > Member View
Members' commitment to attendance
Members are sharing openly and demonstrating
Trust
Meetings are following process & structure
Presentations/Discussions are structured and well
prepared
Roles are well defined and understood
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
LowAverageHighVery High
TG Activity & Dynamics
Check-in > Discoveries > Member View
Trust Group – Overall
Learn
ing
BondingFun
Confidence on Gro
up's Health
and Continuity
Over-all V
alue to your b
usiness
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
LowAverageHighVery High
Check-in > Discoveries > Member View
Feedback on Facilitation
20.90%
52.24%
23.88%
2.99%
Very EffectiveGoodCould get betterI am not enjoying
Check-in > Discoveries > Member View
Enjoying your Trust-Group ?
26.87%
2.99%70.15%
PartiallyWant to move outYesNo
Check-in > Discoveries > Member View
Enjoying ASCENT?
31.25%
59.38%
7.81%
1.56%
I am Loving itEnjoyingNot EnjoyingWant to opt out
“It has helped me enormously to scale up in the last 18 months. Thanks Ascent!”
“At a personal level it has brought about major changes. It has provided the support structure which I was actively looking for”
Check-in > Member View
Extreme “High” Voices
“I have learnt a lot, also I started opening up, fantastic group”
It helps me deal with many issues I can't deal with myself
Business has almost doubled since we started ascent
This is a beginning of a long journey, and its been a thoroughly enriching experience, learning and sharing with peers.
Check-in > Member View
Moderate Voices
I have understood the overall concept of a TG. I am not sure everyone has in our TG. It is being confused with networking, business possibilities amongst members and so on. During the last 2 to 3 meetings members have now started taking more interest in improving the structure so that every person can benefit out of it and at the same time improve their understanding knowledge during the course of offering their advice/experience to others' challenges.
“So far nothing extraordinary has happened. but overall it looks like a step in right direction”
“The meetings are not achieving any objective”
“have hardly had any meetings and hence frustrated”
Check-in > Member View
Extreme “Low” Voices
“Learning and take away is stagnant or declining”
“less commitment from members and no value addition”
Re-Initiating ATGs Pause, Reflect & Re-Focus
Check-in
Session 1
Revisit Mission of the TG
Following the Elements of the Constitution
Specific Learning's/Contributions received by TG Members
What is enabling Contributions from TG Members
What could have helped get Higher Contributions
Specific value addition / contribution areas desired
Changes to be made to get more value
ACTION PLAN – BASED ON ABOVE
A recent Re-Initiation Conversation
With a Trust Group
• On mission The team has not defined a mission statement
• On Constitution Elements (rating on a scale of 1-5 ) Consequences on absenteeism Conflict of interest Confidentiality…etc.
• Specific contributions got Pressure for accountability on business plan Goal tracker etc.
Contd…
• Enablers to contributions Practices – Goal Tracker, Buddy Concept Behaviors – Not taking Feedback as criticism Resources – Knowledge Guru, Facilitators Training
• What could have helped higher contribution? Commitment (Low Absenteeism) Late leverage of Knowledge Guru etc.
Contd…
• Specific value addition/ contribution areas desired Higher frequency of webinar/ mixer
• Changes to be made to get more value Revisit the constitution Selection of facilitator
• Actions from next meeting Build firmness on absenteeism/ late-coming Improve agenda setting process Start process of taking feedback at end of meeting
Moving Ahead
Check-in
• Member Inclusion– Involve Members in planning and executing ASCENT activities
(encourage non-facilitators to minimise burden)
– Start by defining a couple of Focus Groups• Annual Member Off-sites• ASCENT Communities (e.g Family Biz)
– Each Focus Groups could include 4-5 members (each nominated from a TG as per fit)
– ASCENT will define guidelines to maintain sanctity of process and content
Check-in > Moving Ahead
ASCENT Resource Portal Schematic representation
Public website
• Check-in improvisations• accommodate extended discussions on few
Check-ins• Combine Business + Personal Check-ins
• Gestation Period - It takes Time for Trust to Set in !!
• TG is not going to add value overnight !• Value itself will be a moving target
• Fixed Day for ASCENT Mixers well in advance
Facilitator Open HouseKey Highlights
• Growth is good, but should be based on sound building blocks
• Gain Perspectives Through Experiences
• Conversations are a lot more useful than presentations and Gyan
• Sharing Vulnerabilities builds Trust
Facilitator Open HouseKey Highlights
• Put in a Rupee Value to takeaways
• Identify top contributors
• Closing the Loop on problems
Facilitator Open HouseKey Highlights