as the SERVQUAL measurement, con- firmed their conceptual model of the Gaps Model of Service Quality. The foundation of the model is a set of four gaps, with gap 5 showing the dis-

Page 1 <img data-url='document/as-the-servqual-measurement-con-firmed-their-conceptual-model-of-the-gaps-model.html?page=1' data-page='1' class='cut-thumb lazyload' alt='Page 1: as the SERVQUAL measurement, con- firmed their conceptual model of the Gaps Model of Service Quality. The foundation of the model is a set of four gaps, with gap 5 showing the dis-' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader042.cupdf.com/reader042/viewer/2022022521/5b2a2b787f8b9ad8298b98ff/html5/thumbnails/1.jpg' width='140' height='200' /> Page 2 <img data-url='document/as-the-servqual-measurement-con-firmed-their-conceptual-model-of-the-gaps-model.html?page=2' data-page='2' class='cut-thumb lazyload' alt='Page 2: as the SERVQUAL measurement, con- firmed their conceptual model of the Gaps Model of Service Quality. The foundation of the model is a set of four gaps, with gap 5 showing the dis-' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader042.cupdf.com/reader042/viewer/2022022521/5b2a2b787f8b9ad8298b98ff/html5/thumbnails/2.jpg' width='140' height='200' /> Page 3 <img data-url='document/as-the-servqual-measurement-con-firmed-their-conceptual-model-of-the-gaps-model.html?page=3' data-page='3' class='cut-thumb lazyload' alt='Page 3: as the SERVQUAL measurement, con- firmed their conceptual model of the Gaps Model of Service Quality. The foundation of the model is a set of four gaps, with gap 5 showing the dis-' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader042.cupdf.com/reader042/viewer/2022022521/5b2a2b787f8b9ad8298b98ff/html5/thumbnails/3.jpg' width='140' height='200' /> Page 4 <img data-url='document/as-the-servqual-measurement-con-firmed-their-conceptual-model-of-the-gaps-model.html?page=4' data-page='4' class='cut-thumb lazyload' alt='Page 4: as the SERVQUAL measurement, con- firmed their conceptual model of the Gaps Model of Service Quality. The foundation of the model is a set of four gaps, with gap 5 showing the dis-' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader042.cupdf.com/reader042/viewer/2022022521/5b2a2b787f8b9ad8298b98ff/html5/thumbnails/4.jpg' width='140' height='200' /> Page 5 <img data-url='document/as-the-servqual-measurement-con-firmed-their-conceptual-model-of-the-gaps-model.html?page=5' data-page='5' class='cut-thumb lazyload' alt='Page 5: as the SERVQUAL measurement, con- firmed their conceptual model of the Gaps Model of Service Quality. The foundation of the model is a set of four gaps, with gap 5 showing the dis-' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader042.cupdf.com/reader042/viewer/2022022521/5b2a2b787f8b9ad8298b98ff/html5/thumbnails/5.jpg' width='140' height='200' /> Page 6 <img data-url='document/as-the-servqual-measurement-con-firmed-their-conceptual-model-of-the-gaps-model.html?page=6' data-page='6' class='cut-thumb lazyload' alt='Page 6: as the SERVQUAL measurement, con- firmed their conceptual model of the Gaps Model of Service Quality. The foundation of the model is a set of four gaps, with gap 5 showing the dis-' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader042.cupdf.com/reader042/viewer/2022022521/5b2a2b787f8b9ad8298b98ff/html5/thumbnails/6.jpg' width='140' height='200' /> Page 7 <img data-url='document/as-the-servqual-measurement-con-firmed-their-conceptual-model-of-the-gaps-model.html?page=7' data-page='7' class='cut-thumb lazyload' alt='Page 7: as the SERVQUAL measurement, con- firmed their conceptual model of the Gaps Model of Service Quality. The foundation of the model is a set of four gaps, with gap 5 showing the dis-' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader042.cupdf.com/reader042/viewer/2022022521/5b2a2b787f8b9ad8298b98ff/html5/thumbnails/7.jpg' width='140' height='200' />

as the SERVQUAL measurement, con- firmed their conceptual model of the Gaps Model of Service Quality. The foundation of the model is a set of four gaps, with gap 5 showing the dis-

Documents