As Easy as Stone Soup: As Easy as Stone Soup: Developing a Statewide Developing a Statewide Hearing Aid Loaner Program Hearing Aid Loaner Program Kirsten Coverstone, Kirsten Coverstone, M.A., FAAA M.A., FAAA National EHDI Conference National EHDI Conference Salt Lake City, Utah Salt Lake City, Utah March 27, 2007 March 27, 2007 Minnesota Hearing Aid Loaner Program Minnesota Hearing Aid Loaner Program
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As Easy as Stone Soup: Developing a Statewide Hearing Aid Loaner Program Kirsten Coverstone, M.A., FAAA National EHDI Conference Salt Lake City, Utah March.
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As Easy as Stone Soup:As Easy as Stone Soup:
Developing a Statewide Developing a Statewide Hearing Aid Loaner ProgramHearing Aid Loaner Program
Lions Loaner Bank InventoryLions Loaner Bank Inventory
• 2 FM Systems
• 2 Bone Conduction Aids
• 135 BTE Hearing Aids
(Batteries & Care Kits)
Program InformationProgram Information
• Newly identified infants & young children
• Loaned through Audiologists only
• Approximately 6 months
• Free to families
Lions Loaner Lions Loaner Hearing Instrument ProgramHearing Instrument Program
• Loaned to over 200 Families
• Average length of loan ~ 7.2 months
• 53 Audiologists using loaner program
How does the program How does the program measure up?measure up?
Parent SurveyParent Survey
• Feedback from families on their experience with the loaner program
• Survey– Letter to family after instruments are returned– Postage paid postcard included in letter
Name: _______________________________ (Optional) Thank you for your participation!
Lions Infant Hearing Program 420 Delaware Street SEMMC#283 Minneapolis, MN 55455-0213
In order to evaluate the Hearing Aid Loaner Program we need your feedback.Please take a moment to complete and drop in the mail.
1. Date your child was fit with this Loaner Hearing Aid: ____________________ 2. Receiving a loaner hearing aid (s) was helpful. (Please circle a number)
3. How will your child’s permanent hearing aid (s) be funded? (Please check all that apply) ___ Private health insurance ___ Public health insurance (e.g., MNCare) ___ Minnesota Children with Special Health Needs (MCSHN) ___ Service Groups ( e.g., Lions, Sertoma, Church…) ___ Self ___ Other: __________________________________
Parent Survey ResultsParent Survey Results1. Helpful Average Score – 4.9
2. Funding Source of Permanent Amplification
(single source or combination)
– 52%, private insurance– 12%, public health insurance– 2%, MN Children with Special Healthcare Needs– 9%, Service Groups– 36%, Self– 16%, Other (cochlear implant, not sure yet, friends,
Starkey Fund, HIKE fund, surgery corrected)
Comments from Families…Comments from Families…
• “Time! It gave us time to adjust, time to save for purchase, time for more testing to determine cause & level of hearing loss.“
• “Thank you SO VERY much to the people who make this program possible. At a time when we were feeling paralyzed with grief over our infant son's deafness, it was extremely helpful to be handed the loaner aids so early & without a long process. THANK YOU! “
• “The program allowed me time to sign up for a health care spending account - since my insurance will not cover.”
Audiology SurveyAudiology Survey
• The Loaner Program has technology adequate to meet your needs.__ yes__ no
• What of the following would you like to see added to the loaner bank?__ FM systems__ Accessories – audio shoes / boots, care kits, batteries__ Hearing aids__ Other _______________________________________
• The loaner program responds to my requests in timely manner.SA A N D SD
• The loaner program offers a variety of hearing aids which meet the needs of my patients.SA A N D SD
• The loaner program allows children to keep the aids for an adequate amount of time.SA A N D SD
• My patients are able to access funding for their personal hearing aids. SA A N D SD
• Minnesota familes know whom to contact to receive state supported assistance.SA A N D SD
• The loaner program is an assest to my practice and the families for whom it serves.SA A N D SD
• I would support legislation which helps to fund the statewide loaner program.SA A N D SD
Audiology SurveyAudiology Survey
Audiology SurveyAudiology Survey
• If there is greater than one month between audiological confirmation of hearing loss and fitting of amplification, identify the issues that contribute to the amount of time that elapses.
__ funding for amplification __ issues with parent follow-up
__ delayed physician referral __ incomplete diagnostic information
__ inconclusive diagnostic information __ complicating health issues __ other, please describe_________________________
Survey BenefitsSurvey Benefits
• Provides information to gain support
• Provides an opportunity for education
• Validates program
• Supports Legislation
Legislation
2007
Continued GrowthContinued Growth
• Develop website and online documentation
• Change Parent Survey
• Identify Service Gaps
• With a little love and imagination you can turn nothing into something everyone can be proud of…
• Start with what is currently available and add as you go along.
• Let people, programs and communities add what they have available.
• Once all together you will have a program that will benefit families.