Articulate Word Output - Jisc · Web viewHairdressing Training Customer Service Quiz 1. Hairdressing Quiz Main Template 1.1 Take the Challenge Notes: Introduction text 1.2 Question

Hairdressing Training Customer Service Quiz

1. Hairdressing Quiz Main Template

1.1 Take the Challenge

Notes:

Introduction text

1.2 Question 1

(Pick Many, 10 points, 2 attempts permitted)

Published by Articulate® Storyline www.articulate.com

Correct Choice

Immediately get the manager

Ignore them

X Apologise and listen to what they have to say

Raise your voice back at them

Notes:

An angry client has entered the salon and raises their voice to you. How do you deal with the situation?An angry client has entered the salon and raises their voice to you, you should apologise and listen to what they have to say.

Correct! (Slide Layer)


Incorrect (Slide Layer)

Try Again (Slide Layer)

1.3 Question 2



Correct Choice

be clean, tidy and presentable

have a member of staff to welcome clients

X be a relaxed environment where you can chat with colleagues

have the shelves stocked with products

Notes:

Which statement is NOT true. The reception area should always...Which statement is NOT true. The reception area should always be a relaxed environment where you can chat with colleagues






1.4 Question 3


Correct Choice

Tell them the importance of time keeping but still allow them to receive their

service

Tell them they are late and send them away

X Listen and sympathise with them

Ignore them as they should have arrived on time

Notes:

A client has arrived ten minutes late for the appointment. You should...A client has arrived ten minutes late for the appointment. You should listen and sympathise with them.






1.5 Question 4


Correct Choice

pretend their appointment is today and just fit them in

get the manager to deal with the problem

X try and accommodate the client

tell them to go away

Notes:

A client has not got their appointment dates mixed up. They are booked in for the following week. You should...A client has not got their appointment dates mixed up. They are booked in for the following week. You should try and accommodate the client.






1.6 Question 5


Correct Choice

Go and find your colleague and get them to deal with it

Shout at your colleague as it is their fault

X Accommodate both clients and inform the colleague of their mistake in a calm and

constructive manner

Tell the client who’s fault it is and that it had nothing to do with you

Notes:

Your colleague has double booked two clients. How should you deal with the situation?Your colleague has double booked two clients. You should accommodate both clients and inform the colleague of their mistake in a calm and constructive manner






1.7 Question 6


Correct Choice

Talking with your hand in front of your mouth can be a sign of dishonesty

Slouching in the reception area looks very unprofessional

X You should never look a client in the eyes

Folded arms look defensive

Notes:

Which of the following statements is NOT true?You can look a client in the eyes.

When you keep eye contact with the client you are talking to it shows you are focused and paying attention. Indicating you are listening to what the client has to say.






1.8 Results Slide

(Results Slide, 0 points, 1 attempt permitted)

Results for

1.2 Question 1

1.3 Question 2

1.4 Question 3

1.5 Question 4

1.6 Question 5

1.7 Question 6

Result slide properties

Passing

Score

0%


Notes:

You have completed the quiz. Here is your score!


Articulate Word Output - Jisc · Web viewHairdressing Training Customer Service Quiz 1. Hairdressing Quiz Main Template 1.1 Take the Challenge Notes: Introduction text 1.2 Question

Documents