Aron M c Kinnon Raymond Tan Peter Chen 14 th Dec 2007.

Aron McKinnon

Raymond Tan

Peter Chen

14th Dec 2007

Outline• Why SWIS?• The problem• Our competitors• Our solution and targeted market• Product overview• Our design• Live demonstration• Production timeline• Budget• Funding• Conclusion• Acknowledgements

Why SWIS?• Short-range :

Suitable for enclosed environments and built up areas.

• Wireless:Reduce clutter and obstruction due to wiring.

• Innovative:Simple implementations that achieve practical results.

• Solutions:Products that solve common daily problems.

The Company

• Aron McKinnon, the Chief Executive Officer (CEO) of SWIS

• Raymond Tan, the Chief Technology Officer (CTO) of SWIS

• Peter Chen, Chief Quality Assurance Officer of SWIS

The Problem:

• Customers sometimes wait for extended periods of time to be served.

• Due to failure of being alerted, service providers otherwise kept busy, are left idling

• Decreased productivity due to time wastage resulting from lack of communication.

• Decrease in productivity may ultimately lead to lower income and poor customer appraisal.

Possible Settings

• Mainly hospitality environments:– Restaurants– Hospitals– Old age homes– Department Stores

• Therefore, these are our target consumer groups.

Our Competitors’ Designs

• High-tech solutions :touch screen order menu. elegent solutionX costly investment

• The “WaiterCaller” wireless paging system alerts a waiter to a table’s requestX does not identify purpose of pagingX does not enable waiter to update the kitchen

Our Solution:

• Designing a short-range wireless product for numerous consumer venues/ hospitality environment.

• Allows customer to electronically page individual service providers for attention.

• Added feature of allowing internal communication amongst service providers.

• Allow page request display in order to reduce unproductive travelling time.

Our Prototype:

• A prototype design customized to cater for a restaurant environment

Product Overview• SWIS SerCal (Server Caller)• Example scenario : Restaurant• Bluetooth wireless scheme• 3 component units

SerCal Components• Kitchen Unit: Central communication hub. (Computer) Updates waiters on customers paging and orders

ready.• Server Unit: Portable Unit (eg. PDA) carried by waiters Displays customer & kitchen paging status Updates kitchen on table orders.• Table Unit: Pages for waiters’ attention

How the SerCal Works

• Hardware:SerCal Table Unit

SerCal Design

SerCal Design

• Hardware:Logitech V270 Bluetooth wireless mouse

-Bluetooth 1.2 wireless technology-Adaptive frequency hoping-Battery life up to 2200 hours-Features low battery indicator light-1000 dpi optical engine-Uses 2 AA batteries-3 push buttons with scroll wheel function

SerCal Design

• Hardware:Pushbuttons (final design):

NKK single element DPDT LED UB series -Double pole double through-PCB mountable with gold contacts-Power level 5A at 30V DC-Dielectric strength 0.4VA-Mechanical life > 1000000 operations-Electrical life > 10000 operations-Operation temperature -25 – 50 degrees Celsius-LED rating: 1.85V at 20mA-CSA certified

Software Design

• Two parts:– Kitchen– Server

Kitchen Software

• The kitchen software is responsible for– Receiving signals from the Table Units– Relay the signals to the desinated Server Unit– Receive orders from the Server Unit

Server Software

• The Server software will:– Allow the user to take orders and send to the

Kitchen Unit.– Receive signals from the Kitchen Unit that tells the

server what table is in need.

FlowchartStart

End

Did Table 1 Call?

No

yes

Did Table 2 Call?

No

yes

Display which request is called.

Display which request is called.

Input the number and type of orders

the customer requests.

Store the different orders

for different customer.

Send out request for Kitchen Unit

through Bluetooth.

Confirmed request from Kitchen Unit?

yes

No

Send out customer order.

Exit?No

yes

New order?

yes

No

1

2

1

2

3

3

Did Kitchen Call?

No

yes

3

Display which Table is ready

from the kitchen.

Screenshots

Implementation & training

• Users will be instructed by SWIS engineers, or use the device under the supervision of SWIS engineers.

• Manuals will be provided, which include:• The customer manual

for an audience with minimal technical expertiseone page leaflet with proper instrument care and

sensor placement information

Implementation & training

• Server worker manualfor an audience with general experience with

electronics deviceprovide training for complete device usage of two

modules: Table Unit and Server Unit

• Service crew manual for an audience with expertise in electronic device complete training, setup, troubleshooting, and device

characteristics information for all three modules: Table Unit, Server Unit and Kitchen Unit.

Production timeline

BudgetComponent price quantity subtotal

Logitech V270 Bluetooth mouse

$27.50 2 $55

Tungsten E2 palm top

$244 1 $244

Blue tooth Dongle $20 1 $20

Toggle switches $4 4 $16

Misc. ( LEDs, casing, circuitry)

$10 - $10

TOTAL $345

Funding

• Engineering Science Student Endowment Fund of $50

• Remaining costs were borne by SWIS.

Why SWIS SerCal?

• Greatly reduces redundant waiting time• Effective and efficient use of resources• Real time request/status updates (important

for time critical services, ie. hospital) • Increased productivity• Improve customers’ impression!

AcknowledgementsWe would like to thank the following people:• Dr Andrew Rawicz for his guidance, suggestions and

endorsement of funding from the engineering science endowment fund.

• Mr Mike Sjoerdsma for imparting us with valuable knowledge on project documentation and presentation.

• Mr Brad Oldham and Ms Lisette Paris Shaadi for taking time off to cater for consultation sessions and providing advice with regards to our design implementation

QUESTIONS?

Thank you!

Done by:Aron McKinnon

Raymond Tan

Peter Chen

Prototype Demonstration

…….