Are your volunteers worth it? (P2)

SPEAKERS: COLIN SHEARER, DIRECTOR WEST, CHURCHES CONSERVATION TRUST

HANNAH MITCHELL, HEAD OF KNOWLEDGE AND INNOVATION, VINSPIRED

GETHYN WILLIAMS, HEAD OF PARTNERSHIPS, JOIN IN

FACILITATOR:NICK OCKENDEN, HEAD OF RESEARCH, NCVO

P2: ARE YOUR VOLUNTEERS WORTH IT?

Measuring the impact of volunteers at The Churches Conservation Trust

The national charity saving historic churches at riskA secular heritage organisation 2015 Europa Nostra Award for dedicated service to heritage Volunteering worth £750,000 and rising by 10% pa

St Mary, Ashley

St Nicholas, Freefolk

St Peter ad Vincula, Colemore

St John the Baptist, Eldon

St Mary,Hartley Wintney

St Mary,Itchen Stoke

All Saints,Little Somborne

St Mary the Virgin,Preston Candover

Our volunteering journeyHas shifted from a few Friends groups and

local key-holders to:Volunteer teams with the right skills and

following an agreed plan running open churches, that are sustainable and meet

a high visitor standard

Objective of research using Institute for Volunteering Research framework

Find out what works and share learning to help grow capacity of volunteer teams to

achieve aimPart of an external evaluation of our first 3

year volunteering strategy and to inform development of new strategic programme

now being delivered

Our approach:Prepare 9 case studies in varied

circumstances Use Volunteering Impact assessment

framework as model-identifies 5 areas of capital or assets to map

findings:Human, Social, Cultural, Economic, Physical

More info at www.ivr.org.uk 

23 January 2015

Volunteers do indeed build up and make an impact in all 5 forms of capital. Case studies document available today and also online at www.visitchurches.org.uk

• Volunteers develop their personal confidence, knowledge and skills (human capital)

• Develop a sense of community, stronger social networks, trust and citizenship (social capital)

• Develop an understanding of and engagement with, local culture and heritage (cultural capital)

• Benefit local economy, create employment, and encourage community regeneration (economic capital)

• Significant contribution to developing local infrastructure (physical capital)

Qualities that stand out to understand and reinforce

• Connected to communities• Support for volunteers• The sacred and the secular• Partnerships

Sharing the learning:On line and printed case studies

Structure:The challengeThe responseThe learningThe outcome

27 September 2010

DisseminationNational launch with Baroness Andrews

Mailed to all volunteersGoing out to partners

On line resourceBasis for dialogue involving staff and

volunteers

One Trust conference 2013

LearningModel works and could readily be used again

Involve a designer in final presentationShare outcome with all volunteers

Excellent support from IVRUsing a proven external assessment

tool adds a great deal to credibility and status of research

Further Information contactColin Shearer

[email protected]

Are your volunteers worth it? Our Impact Journey

Hannah Mitchell

What is the collective impact of vInspired’s

programmes and services?

How can we compare the impact across programmes?

How can do we embed impact measurement

into our delivery?

The problems How can we find a cost effective way to

measure impact?

Is our impact approach robust

enough for impact investment?

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The first step – an internal team

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Strategy, partnerships, innovation, product

development, fundraising

Head of Knowledge and

Innovation

Impact Coordinator

Database Manager

Building and embedding systems to collect and store

the data

Research methods and design, data

analysis, reporting

Marketing & communications

Digital design & development

Programme evaluation leads

A strategic evaluation partner

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Validating tools

Qualitative fieldwork

Analysis and

reporting

Strategic advice and guidance

A theory of change

• To consolidate understanding of impact • To provide a framework to consider what to measure• To align each team’s work to shared vision• To provide a framework for decision making• To strengthen our funding opportunities

Young people have skills

for life

Young people take action on

issues they care about

Young people join vInspired.com

Young people are self aware

Young people learn from their successes and

failures

Provide resources to help young people to reflect upon their experience and

skills

Young people know how to use

their networks

Young people make progress on their employment

journey

Young people are more resilient

Contributable outcomes

Support organisations to give meaningful

feedback

A connected network of young

people and organisations

Young people feel social action

is for them

Build motivation, interest &

confidence in social action

Young people are positively involved

in their communities

Young people value their

achievements

Young people improve their

communication skills

Young people can express their

skills and achievements

Young people’s confidence increases

Young people increase empathy and compassion

Provide opportunities for young people to

design and lead social

action

Provide entry level social action

opportunities

Support young people to access a variety of social

action opportunities

Provide opportunities

for young people to

apply experience

their to employment Young people are

more confident about their future

Support young people to

encourage other young people to

take part in social action

Create partnerships which deliver high

quality and relevant social action opportunities

Young people’s achievements

are valued

Organisations understand the impact of young people’s social

action

Attributable outcomes

Communities benefit from young

people taking action

Support organisations to

understand impact of youth social

action

Breadth of social action opportunities

increases

More organisations develop quality

opportunities relevant to young

people

Quality of social action

opportunities increases

Communities benefit from

socially engaged young

people

Young people continue to

engage in social action

Support activities to promote social action to young

people

Young people feel part of a

connected network

supporting social change

Young people understand the impact of their social action

ActivityYoung people

outcome Goals

Key

Enabling factor

Organisation/community outcome

Young people increase optimism

by seeing the effects of their

input

Measurement framework• Track young people’s and

organisation’s pathways to outcomes

• Improve the experience for young people across all of our services

• Bring together traditional impact measures and lean social metrics

• Automate impact measurement through website

• Build in external measurement tools for social action

Top tips

• Standardise outputs• Review data capture at programme level• Start collecting and reporting regularly

• It takes time• Test approach and pilot methods• Involve teams across organisation• Review external frameworks relevant to your activities• Have an external partner• Consolidate data points across organisation

Are your volunteers worth it?

Thank [email protected]

0207 960 7047

#Evolve2015

Are your volunteers worth it?

CAMPAIGN

WESTMINSTER

WHITEHALL

VOLUNTEERINGSECTOR

SPORTS SECTOR

WINS >CREATE ADVOCATESPOSITION AS SOLUTIONRAISE PROFILE

INTERNAL BENEFITS

THANK YOU

Please remember to complete and hand in your evaluation forms

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