Are Your IT Operations Digital Ready? · Q & A Moderator Frank Casale CEO & Co-Founder Institute for Robotic Process Automation [email protected] Thomas Young CEO Rumjog

Are Your IT Operations Digital Ready?

January 25, 2017

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IRP

AN

ETWO

RK

.CO

MAbout IRPA

Services Include:

• Events

• Network

• Training

• Technical Selection Assistance

The Institute for Robotic Process Automation (IRPA),

located at IRPAnetwork.com, is an independent professional

association and knowledge forum for the buyers, sellers,

influencers and analysts of robotic process automation.

• Sponsorship

• Staffing & Recruiting

• Advisory Support

• Webinars/White Papers/Videos

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About the Speakers

Moderator

Frank CasaleCEO & Co-FounderInstitute for Robotic Process Automation

Thomas YoungCEO

Rumjog

Radha KasibhatlaRegional CTO

HCL

Jegannathan KannanGlobal RPA Solutions Leader

HCL

Copyright © 2016 HCL Technologies Limited | www.hcltech.com

DryICE and Value Chainfor the 21st Century Enterprise

AI for IT OpsAutonomics Assisted, Human Led Business

5 Copyright © 2016 HCL Technologies Limited | www.hcltech.com

Human-Machine Augmentation

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HCL Introduces the 21CE Technology Blueprint

Harness the powerof the Ecosystem

Alignment toBusiness Outcomes

Create WinningCustomer Experiences

Consume technologyas a Service

Operate Lean andenable business agility

Enterprise Digitalization‘Beyond Digital’ Services to Build

Unique United Experiences

Internet of Things“The IOTWorks” Smart Machines Solutions to

embed intelligence in asset value chains

Next Generation IT&OIntegrated NGIT&O

To create a multi-modal lean and agile IT Landscape

HCL 21CE ServicesKey Requirements from our Customers

Autonomics & OrchestrationDRYiCE powered outcomes across

Business, Consumer, Employees and Smart Machines

7 Copyright © 2016 HCL Technologies Limited | www.hcltech.com

Autonomics Ops Analytics

• Self Service Bots

• Expert Assistance

• Rapid knowledge gathering for Ops / Transition

• Collaboration & Expert Routing

• Robotic Process Automation

• Event Management & Monitoring

• Capacity Analytics

• Event & Log Analytics

• Service Analytics

• Experience Analytics

• Process Analytics

• Security Intelligence

Service Orchestration for Business Outcomes

• Orchestrate for IT Service Management

• Orchestrate for Service Integration

• Orchestrate for Digital Service Management

• Orchestrate for Business Process Management

• Orchestrate for XaaS

AI Use Cases in IT Operations

Applications of A.I. and Analytics

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Robotic Process Automation – IT Ops

• Flexibility to choose

between varied AI

algorithms

• Learns using positive and

negative experience

• Real time update on the

workflow

• Identify and auto create

missing run books

• Increase in CSAT

• Drastic reduction in

operational cost

• Reusability and

collaboration

• Applicability across all

Technology Services

Key Features ROI

End User faces issues

Architectural View Cognitive Service Desk Agent

Issues faced in

End User Devices

Mode of

Connecting to

CSDA

End User

Issues

Voice to TextText to Voice

First Contact

Resolution by

CSDA

IT Service Management

Incident / Change / Service Request

Issues registered on ITSM

Platform by CSDA

Chat Ops

Escalated Issues

by CSDA

10 Copyright © 2016 HCL Technologies Limited | www.hcltech.com

HCL’s Pragmatic IA approach involves identification of “Zones of Impact”

Systems Maturity Roadmap

Automation Maturity Roadmap

Legacy Apps

Modern/ Web Apps

Digital/Next Gen Apps

ACTIVE

Event Automation, Basic Runbook Automation, Expert Assist Systems, Virtualization Management, ITPA, Self-Service Systems, Analytics, Self Healing Systems, Machine Learning & A.I. driven RPA,

Advanced Capacity Management, Issue Prevention

PROACTIVE DYNAMIC & PREDICTIVE

ASSISTEDAUTOMATION

25% RU reductionReduced TCO

SELF SERVICE

35-40% RU reductionReduced MTTRImproved User

ExperienceReduced TCO

SELF HEALING &PREVENTIVE

>45% RU reductionSimplified IT Operations

with Y-o-Y decrease in TCO

Reduction in IT IncidentsZone A

Zone B

Zone C

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With the power of Orchestration –business can act fast to use technology

and create differentiating user experiences.

“Traditional Automation is not enough. With the power of Artificial Intelligence and Analytics; Autonomics has the power of driving true IT

Simplicity.”

Autonomics

= Automation x (A.I. + Analytics)

HCL DRYiCE Brings Together Autonomics & Orchestration

DRYiCE is HCL’s proprietary framework which leverages a reference architecture of deep automation and process transformation to set up a journey targeting the simultaneous reduction of workload through automation and the creation of

process agility in IT through orchestration.

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“Take Five” from HCL’s Automation Update

DRYiCE Autonomics & Orchestration framework is designed from theground up to focus on Operational Simplicity and Business Agility

DRYiCE combines a decade of Automation experience with cutting edge A.I. and M.L. to achieve higher levels of business benefits

Core to our overall effectiveness is a process-centric “wave-based” methodical approach to applying relevant levers of Automation

HCL 21CE strategy pivots around Digitalization, IOT, Next Gen ITO with Autonomics & Orchestration at the core

DRYiCE Technology Architecture is an integration of proven proprietarytech and best-of-breed Industry standard innovations.

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HCL Participants – Contact Us

• Radhakrishna Kasibhatla - Regional CTO - [email protected] - +1 (732) 371 2523

• Jegannathan Kannan - Global Solutions Leader - [email protected] - +91-9840637006

For more information you visit us at hcltech.com/dryice or write us at [email protected]

Copyright © 2016 HCL Technologies Limited | www.hcltech.com

$7 BILLION ENTERPRISE | 109,000 IDEAPRENEURS | 31 COUNTRIES

Panel Discussion

Introduction and Definition

Please define RPA.

Panel Discussion

Introduction and Definition

How would you differentiate RPA

from Automation a decade ago?

Panel Discussion

Introduction and Definition

How is Intelligent Automation

different from basic RPA?

Panel Discussion

Introduction and Definition

In your opinion, what are the most

powerful benefits?

Panel Discussion

Roadmap

Where does one start?

Panel Discussion

Roadmap

Who should be involved?

Panel Discussion

Roadmap

How long should a pilot take?

Panel Discussion

Roadmap

Let’s discuss key components of a

business case.

Panel Discussion

Roadmap

What is your advice to those still on

the fence?

Q & A

Moderator

Frank CasaleCEO & Co-FounderInstitute for Robotic Process [email protected]

Thomas Young

CEO

Rumjog

[email protected]

Radha Kasibhatla

Regional CTO

HCL

[email protected]

Jegannathan Kannan

Global RPA Solutions Leader

HCL

[email protected]

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Are Your IT Operations Digital Ready?

This webinar was sponsored by HCL in

conjunction with IRPA.