7/29/2019 Are You Certifiable
1/38
Are you certifiable?- no er oo y cer ca e or
the right way to do health and safety?
Get it rightfirst time
every time.
The frontier
performer in
our industry
by Andy Stoddart & David McCulloch
1
IOSH East Anglia Branch4th November 2011
7/29/2019 Are You Certifiable
2/38
What is OHSAS 18001:2007? BS OHSAS 18001 is an Occupation Health and Safety
Assessment Series for OH&S management systems which -
practice framework for managing an organisations OH&S risks
Intended to help organisations achieve and demonstrate OH&Sper ormance y con ro ng e r r s s cons s en w e rpolicy and objectives
Develo ed in res onse to customer demand for a reco nisableOH&S standard against which their management system could beassessed and certified
International Standard itself i.e. NOT ISO
(18001 - Information technology - radio frequency identification
2
OHSAS18002 Guidelines for the implementation of OHSAS18001
7/29/2019 Are You Certifiable
3/38
OH&S Management System Model for 18001
OH&S policy
Planning
Hazard identification, risk assessment and
determining controls, legal and other
requirements, objectives and programmesImplementation and operation
esources, ro es, respons es,accountability and authority, competence,training and awareness, communication,
participation and consultation,documentation control of documentsoperational control, emergency preparednessand response
Checking
er ormance measuremen an mon or ng,evaluation of compliance, incidentinvestigation, nonconformity, corrective andpreventive action, control of records, internalaudit
3
Management Review
7/29/2019 Are You Certifiable
4/38
Why bother with OHSAS 18001 Certification?
What are the potentialbenefits of a certified
4
7/29/2019 Are You Certifiable
5/38
Benefits of OHSAS 18001 Certification
Allows organisations to identify and control OH&S risks toemployees, customers, suppliers and third parties (MoP)
Reduces the otential for accidents with a corres ondinreduction in the costs associated with accidents at work
Promotes a safe and healthy working environment leading toenhanced staff morale, motivation and productivity
Reduction in sickness and absenteeism
Provides a mechanism for identifying and evaluating legal and
Demonstrates you have a robust approach to OH&Smanagement and provides evidence in defence of potentialcriminal and civil cases
Enhanced organisational status and competitive advantage bydemonstrating that OH&S management is effective
nd
5
Improved overall OH&S performance
7/29/2019 Are You Certifiable
6/38
stakeholders) that youre serious about
health and safety i.e. your commitment
6
7/29/2019 Are You Certifiable
7/38
Certification Bodies - UKAS or not?
1. Buy a certificate off the internet!!!!
Advantages: - quick & easy, cheap, minimal effort andmpac on organ sa on, pre-qua ca on requ remen s me
(where potential clients dont know what their looking for) Disadvantages: - its potentially worthless and may fails to
2. Obtain certification through a UKAS* accredited certification
body (i.e. LRQA, BSi, SGS etc.) Advantages: - accredited third party assurance of the
management system, credibility, benefits realised (pukkacertificate!!)
sa van ages: - a es me, can e expens ve, ma orimpact on organisation
The "Tick & Crown" logo provides visual assurance that you
7
*United Kingdom Accreditation Service Website www.ukas.com
7/29/2019 Are You Certifiable
8/38
Who is Anglian Water?
Approx. 6 million customers
27,500 km2 - largest Water
3,800 employees (andalmost as many contractor
Flat terrain - slow running
rivers as grow ng reg on -
population grown by 20% inthe last 20 years
Highly regulated
Ofwat
8
Environment Agency
HSE
7/29/2019 Are You Certifiable
9/38
Wastewater
. ,
Approx. 4,400 Sewage Pumping Stations
A rox. 43 700 km of Sewers + ?km of rivatesewers since 1st October 2011)
Water 7 Raw Water Reservoirs
Approx. 160 Water Treatment Works
Approx. 250 Service Reservoirs
Approx. 36,500km of Water Mains
9
7/29/2019 Are You Certifiable
10/38
Our principal risks are (in no particular order):
Working in the highway
Electrical Risk
Confined spaces entry
Mechanical lifting Working under pressure (stress)
azar ous su s ances
Machinery/pressure systems
Manual handling
Slips trips and falls
Contractors construction work
Lone working
Driving over 30 million business miles/year
10
Approx. 1200 commercial vehicles & 550 company cars
7/29/2019 Are You Certifiable
11/38
Our Road Map to achieving certification
Ensured top management were fully committed
Appointed a dedicated resource to manage the system
Benchmarked - looked at other organisationsmanagement system approaches
Developed the management system to comply with therequirement of OHSAS over time, so as not to burden the
business drip feed not big bang
Undertook formal gap analysis
Involved LRQA from day 1 to determine most
Phased certification of the business
11
again!! Then check and if necessary Tell em again
7/29/2019 Are You Certifiable
12/38
Management System - key features
One-stop-s op or a up to ate OH&S in ormation
Designed from a users point of view
Fully electronic - intranet based but managers able to issuecontrolled hard copies
Simple and straightforward bite sized chunks
Invisible and demystified quality assurance
Hyperlinked and cross referenced to both internal & externalinformation
Via A-Z
Many ways to search for what you are looking for
12
Short cut keys to most popular information
7/29/2019 Are You Certifiable
13/38
Safe and Well Screenshot (a)
13
7/29/2019 Are You Certifiable
14/38
Safe and Well Screenshot (b)
14
7/29/2019 Are You Certifiable
15/38
Safe and Well Screenshot (c)
15
7/29/2019 Are You Certifiable
16/38
Safe and Well Screenshot (d)
16
7/29/2019 Are You Certifiable
17/38
Getting ready for 18001
Roll out the system with targeted ongoing communications
Safety team 1-2-1 with every manager duration appropriate to risk
n erna au s un er a en o con rm mp emen a on e ec veness
Performance reporting to management board
does you defined system fulfil all clause requirements?
Agreed on phased certification Coaching and support for targeted managers
Formal pre-audit of targeted managers
Preparing for certification presentations - providing tips, pointers,reminders, guidance to ensure we didnt not get tripped up on the
17
7/29/2019 Are You Certifiable
18/38
When an inspector assessor calls
-
They want to see that you have embraced the main requirements of yourH&S management system
members
They are likely to ask how you manage H&S, important areas are:
Risk assessment both for routine and non routine work
Major hazard areas
H&S objectives, targets and plans
Competence and training
Wheresyour riskassessment?
Communication, participation and consultation
Control of documents and record keeping
Emergency preparedness and response
Building/site management, particularly for shared occupancy
Housekeeping
Individuals H&S responsibilities
18 In reality assessors could look at anything!
7/29/2019 Are You Certifiable
19/38
Major hazard areas
A typical assessor question might be tell me about the majorhazard areas you and you team face and how are these managed
The ma follow with a show me t e of uestion i.e.documentation and records
Assessors are likely to do a reality check with team members on
Assessors may start their visit with a site tour and ask team
members questions before they ask managers any questions Managers must be able to demonstrate how key hazards are
managed without much hesitation
Team members will need to be able to demonstrate that they
have knowledge of the key controls and how they access their riskassessments
19
7/29/2019 Are You Certifiable
20/38
H&S Plans & Action Tracking
H&S Plans are a great way for you to demonstrate howH&S is being managed proactively on an ongoing basis
. .
review risk assessments in January etc.
You will need to be able to demonstrate that you have asystem for managing actions arising out of auditsinspections, accident reports, fire risk assessments, etc.
effectively closed an action!
If you have identified something that requires actions, then
prov ng you can emons ra e you are manag ng rouga plan / tracking system, the assessors will be satisfiedthat it is under control
20
7/29/2019 Are You Certifiable
21/38
Are you able to demonstrate the competence of the people in
Have you a means to identify their training needs?
Can managers readily lay their hands on training records?
How is contractor competence assessed?
21
7/29/2019 Are You Certifiable
22/38
Communication Participation and Consultation
This usually crops up as part of another question
How do you involve employees in the H&S decision makingprocess?
Are you aware of the training available to Safety Reps?
Are all teams represented at H&S committees?
ave you got e ect ve systems or commun cat ng toteam members?
Are Safety Reps. involved in accident / near miss
investigations and workplace safety inspections?
22
7/29/2019 Are You Certifiable
23/38
Work lace mana ement Where you have
workplaces under yourFire management Site security
arrangements,contro w ic may e
occupied/used by others(e.g. contractors, tenants
signing in etc.
First aid Emergency plancommunication
demonstrate how H&S isbeing managed
Site / officeinspections
Legionella
Asbestos information Inductionsbe clear whom is doingwhat, when and how
and management
Electrical checks on Responsibility for
neighbours emergencyarrangements identified
systems and portableequipment
areas
23
of members of the public
orage areas ra c managemen
7/29/2019 Are You Certifiable
24/38
Control of documents and record keeping
Can be a pain but essential for you to prove that you haveeffective control of documents and records
Use controlled document registers to evidence what has beenissued, to who and when
you are go ng o e m ss ng some ocumen s an recor sduring the assessment, make sure you can demonstrate that
you are managing those areas A CUNNING PLAN! Evidence needs to be easily accessed, well archived using the
correct forms
minutes while people desperately search for records. EnsureOH&S records can be accessed easily!!
24
7/29/2019 Are You Certifiable
25/38
Emergency preparedness and response
Fire:
Risk assessments up to date?
ys em or manag ng ac ons ar s ng rom r s assessmen s
Maintenance and checking of fire alarm systems?
,
Fire marshal training?
System for inducting visitors to workplace?
First aid:
Adequate number of trained first aiders for risk of workplace?
First aid equipment replenished and checked?
25
Other potential emergency situations, e.g. gas leaks, suspicious
packages etc.
7/29/2019 Are You Certifiable
26/38
Audits should be based on risk, programmed and cover all
Inspections are ideal supplements to formal audits and canbe undertaken at a local level by system users
Actions arising out of audits and inspection must be managedand implemented
esu s o au s are ey npu o e managemen rev ewprocess
26
7/29/2019 Are You Certifiable
27/38
Housekeeping-no excuses!!!
Its important to keep risk to a minimum through good
housekeeping and tidy methodical work practices
Those responsible or workplaces, must ensure they are
safe, clean and tidy
You (and your assessor) dont want to be stepping aroundpiles of rubbish and discarded equipment on workplaces. Ifits not supposed to be there get rid of it!
Make sure ou have clearl labelled areas for anquarantined equipment
Dont miss the flipping obvious e.g. missing guarding onmachiner o en electrical anels un uarded voids etc.
Do a walk through ask yourself does it look right?
27
7/29/2019 Are You Certifiable
28/38
Pitfalls to achieving certification
What do ou think arethe potential pitfalls?
28
7/29/2019 Are You Certifiable
29/38
OHSAS 18001 Potential Pitfalls
Not doing it for the right reason ust for a badge on the wall
Quote from unnamed non UKAS certification body Mostorganisations want OHSAS 18001 certification to qualify for a
Local Authority or for a supply chain requirement. Assuming that what works well for one organisation will also work
Getting bogged down by quality assurance
Creating excessive paperwork
Failure to involve your certification body at an early stage
Quoting OHSAS 18001 clause numbers and requirements inrocedures - use our or anisations lan ua e NOT OHSAS
Not engaging your workforce dont lock yourself away and launchit big bang style
29
Setting zero non conformity targets!!
7/29/2019 Are You Certifiable
30/38
Learning points
Middle management commitment is as essential as topmanagement
Adopt a just culture - NOT a no blame culture
Involve the business - design system from a users point
Ensure managers understand non conformities are
against the system not them Keep it simple - challenge the value of each document
Must be adequately resourced - both implementationand on oin maintenance and im rovement
Be prepared to identify and tackle previouslyunrecognised risks and issues
30
More effort required in low risk environments i.e.offices perception that there are no risks to manage
7/29/2019 Are You Certifiable
31/38
Anglian Waters Just Culture
Was I knowinglybreaking the
Would most peoplehave behaved inNO YES NO BLAME
NOYES
Were the rules c lear and workable?
Was adequate training/information provided?
NO
NOREVIEWSYSTEM
AND/ORTRAINING
DELIBERATE, RECKLESS OR NEGLIGENT ACT FURTHERCOACHING
AND/ORTRAININGREQUIRED
31
START DISCIPLINARY
PROCEDURE
7/29/2019 Are You Certifiable
32/38
- Ensure responsibilities are clearly defined and understood
including contractors and other building users
If appropriate consider phased certification
It costs money!! dependant on size and complexity of the
Gap analysis (2 man days)
Stage 2 Assessment (30 man days)
days)
3 yearly re-certification (15 man days)
32
It takes longer (and costs more) than you think!!
7/29/2019 Are You Certifiable
33/38
Evidence of success the stats!!!
2003/04 2004/05 2005/06 2006/07 2007/08 2008/09 2009/10 2010/11
0.48 0.42 0.39 0.39 0.37 0.39 0.37 0.30
6 2 6 4 3
Accident Frequency
Rate
Employee - Majors
29 28 32 29 16
6 7 2 1 2
6 10 4 4 3
Employee - >3 day
Employee DO's
Contracor - Majors
7 11 8 9 11
1 5 2 1 3
Total No. ofRIDDOR
Contractor - >3 day
Contractor DO's
50 43 36 48 51 50 46 34
7 12 4 2 5
Accidents
Total No. of RIDDOR
DO's
System rolled out from 2007 rules clear and unambiguous AFR decreased from 0.5 in 03/04 to 0.3 in 10/11
33
.safety
7/29/2019 Are You Certifiable
34/38
Accident Rate v System Maturity Graph
absence of formal mana ementsystem - ad-hoc control
ents/
AF
behavioural safety
system development /implementation
robust H&S mgt systemacci
anglian water
certification achieved
34
7/29/2019 Are You Certifiable
35/38
Evidence of success - continued
Sickness levels reduced from 8 days/employee/year to 5.5days/employee/year (in line with the CBI private sector averagefor the UK)
implemented for areas of deficiency
Results from latest HSE Climate Survey -undertaken May 2011show improvement in all categories particularly workmatesn uence an r s ta ng prev ous y un erta en n
Better understanding of risk profile in business through robustaudit and inspection regime
Year-on-year mprovements n near m ss report ng
2006/07 - 298
2007/08 - 543
2008/09 - 946
2009/10 - 1319
35
-
2011/12 - 1401 (Apr-Sep)
7/29/2019 Are You Certifiable
36/38
7/29/2019 Are You Certifiable
37/38
-
certification
management system against the requirements of
OHSAS18001 The work for you, not the other way round!!
Dont be afraid to re uest another assessor if
necessary
37
7/29/2019 Are You Certifiable
38/38
ny uest ons
38