Archived presentation – 3 June 2002 This presentation may be deemed to include forward looking statements relating to Reuters within the meaning of Section.

Archived presentation – 3 June 2002

This presentation may be deemed to include forward looking statements relating to Reuters within the meaning of Section 27A of the US Securities Act of 1933 and Section 21E of the US Securities Exchange Act of 1934. Certain important factors that could cause actual results to differ materially from those disclosed in such forward looking statements are described in Reuters Annual Report and Form 20-F 2001 under the heading ‘Risk Factors’. Copies of the Annual Report and Form 20-F are available on request from Reuters Group PLC, 85 Fleet Street, London EC4P 4AJ.

Making global scale countMaking global scale count

Alexander HungateAlexander Hungate

Chief Marketing OfficerChief Marketing Officer

President, Focus Group AccountsPresident, Focus Group Accounts

Archived presentation – 3 June 2002

Customer have an appetite to spend in certain areas

Market Changes Customer Reaction

Demanding Customers

Growing Wealth

Increasing Competition

Burst Internet Bubble

Operational Risk

Differentiation

Advice vs. Product

Global Consolidation

Cost Reduction

Archived presentation – 3 June 2002

Customer Reaction to Market DynamicsReuters Opportunities

Integrated Desktop

Outsourcing

Risk Management

Trade Management

Tools for Advisors

Niche Instruments

Customer Reaction

Operational Risk

Differentiation

Advice vs. Product

Global Consolidation

Cost Reduction

Archived presentation – 3 June 2002

Liberating Potential...Liberating Potential...

• Create and manage informationCreate and manage information

• Support connectivity, trading and Support connectivity, trading and interactioninteraction

• Facilitate investment and risk Facilitate investment and risk managementmanagement

• Provide business integration servicesProvide business integration services

Archived presentation – 3 June 2002

Strategic Account Strategic Account ManagementManagement• Value based sellingValue based selling

• Customer relationship managementCustomer relationship management

• Differentiated offeringDifferentiated offering

• Single global account teamSingle global account team

Archived presentation – 3 June 2002

New YorkNew York• Global Account ManagerGlobal Account Manager

• Regional Account ManagerRegional Account Manager

LondonLondon

SingaporeSingapore

• Regional Account ManagerRegional Account Manager

• Regional Account ManagerRegional Account Manager

Archived presentation – 3 June 2002

Marketing Advantage Marketing Advantage

• Customer loyaltyCustomer loyalty

• Competitive insightCompetitive insight

• Database marketing to the end userDatabase marketing to the end user– direct contactdirect contact– CRMCRM– usage trackingusage tracking– direct marketingdirect marketing

Archived presentation – 3 June 2002

Archived presentation – 3 June 2002

Archived presentation – 3 June 2002

SolutionsSolutions

• Open architectureOpen architecture

• Data management skillsData management skills

• Business Process IntegrationBusiness Process Integration

• Breadth and depth of product offeringBreadth and depth of product offering

• RMDS, Triarch, TIBRMDS, Triarch, TIB

Archived presentation – 3 June 2002

Straight Through Straight Through ProcessingProcessing• Operational Operational

riskrisk

• Cost Cost reductionreduction

Archived presentation – 3 June 2002

Straight Through Straight Through ProcessingProcessing

Improve STP• Operational Operational

riskrisk

• Cost Cost reductionreduction

Archived presentation – 3 June 2002

Straight Through Straight Through ProcessingProcessing

Tran

sactionM

anagem

ent

Data

Man

agemen

t

Improve STP

Business Integration

• Operational Operational riskrisk

• Cost Cost reductionreduction

Archived presentation – 3 June 2002

Data Management Data Management

Settlement Instructions

Trade-Specific Data

Client/ Counterparty Data

Instrument Data

No Response

Account-Specific Data

Corporate Action Data

Source: Reuters, Tower Group, CapCo survey of 131 firms – Oct 2001

Most Common Second Most Common

25%17%

24%20%

17%21%

13%12%

12%13%

8%14%

2% 8%

Archived presentation – 3 June 2002

MessagingMessaging

• Strategic alignment with customersStrategic alignment with customers– CompliantCompliant– SecureSecure– Low costLow cost

• Federated directoriesFederated directories

• InteroperabilityInteroperability

• Value added integrationValue added integration

Archived presentation – 3 June 2002