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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for VET Providers - Audit Report Audit Date: 24 th and 25 th of November 2016 RTO: The Centre for Continuing Education Inc Continuing Registration Audit - Report Template – v1.2 - 28 Jan 2016 Page 1 of 33 Applicant Details Applicant Name The Centre for Continuing Education Inc TOID 4172 Address 17 Chisholm Street, Wangaratta Website http://www.thecentre.vic.edu.au/ Registration Contact Ms Sharee Knott Phone Number 1300 the centre or 03 5721 0200 Email [email protected] Audit Team Audit Firm Auditor/s Anna-Louise Allen Auditor/s Anna-Louise Allen Other Attendees N/A Registering Body Details Contact Person Simon Thorn Phone Number 9032 1562 Email [email protected] Audit Details Type of Audit Compliance Audit Conditions Audited 3, 8 Standards Audited 1.2, 1.3, 1.4, 1.5 2.4 3.3 2016 VRQA Guidelines Audited 2.1, 2.2, 2.3, 2.4, 2.5, 2.5, 2.6, 2.7, 2.8 (If applicable) 3.1, 3.2, 3.3, 3.4, 3.5 4.1,4.2, 4.3, 4.4, 4.5, 4.6 Audit Date/s 24 th and 25 th of November RTO Background The Continuing Education Centre was established in the old high school building in Chisholm Street in 1962. It was the first community based provider of adult and community education of its kind to be established in Regional Victoria. In 2010 after some major capital works the extension to the Chisholm Street building was opened which includes a commercial kitchen, learning and multipurpose rooms and a renovated customer service area.The center celebrated 50 years in 2012. 2013 was a tumultuous year which resulted in the replacement of the management team. Since this time the Center has reduced it scope of registration and is in the process for redirecting their energies in line with the Hume Workforce Plan with the aim to support training in line with industry needs and potential job opportunities. The Centre focusses on entry level workers and creating pathways from non-accredited to accredited training and TAFE. Today the Centre provides of a range of adult education and learning opportunities including: o Youth programs o Language and Literacy o Accredited Vocational Education Programs o Individually tailored training programs for businesses and enterprises o New Apprenticeships
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AQTF Essential Conditions and Standards for Continuing …€¦ · AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for VET Providers - Audit

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Page 1: AQTF Essential Conditions and Standards for Continuing …€¦ · AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for VET Providers - Audit

AQTF Essential Conditions and Standards

for Continuing Registration & VRQA Guidelines for VET Providers - Audit

Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v1.2 - 28 Jan 2016 Page 1 of 33

Applicant Details

Applicant Name The Centre for Continuing Education Inc

TOID 4172

Address 17 Chisholm Street, Wangaratta

Website http://www.thecentre.vic.edu.au/

Registration Contact Ms Sharee Knott

Phone Number 1300 the centre or 03 5721 0200

Email [email protected]

Audit Team

Audit Firm Auditor/s Anna-Louise Allen

Auditor/s Anna-Louise Allen Other Attendees N/A

Registering Body Details

Contact Person Simon Thorn

Phone Number 9032 1562 Email [email protected]

Audit Details

Type of Audit Compliance Audit

Conditions Audited 3, 8

Standards Audited 1.2, 1.3, 1.4, 1.5 2.4 3.3

2016 VRQA Guidelines Audited

2.1, 2.2, 2.3, 2.4, 2.5, 2.5, 2.6, 2.7, 2.8 (If applicable)

3.1, 3.2, 3.3, 3.4, 3.5

4.1,4.2, 4.3, 4.4, 4.5, 4.6

Audit Date/s 24th and 25th of November

RTO Background

The Continuing Education Centre was established in the old high school building in Chisholm Street in 1962. It was the first community based provider of adult and community education of its kind to be established in Regional Victoria. In 2010 after some major capital works the extension to the Chisholm Street building was opened which includes a commercial kitchen, learning and multipurpose rooms and a renovated customer service area.The center celebrated 50 years in 2012. 2013 was a tumultuous year which resulted in the replacement of the management team. Since this time the Center has reduced it scope of registration and is in the process for redirecting their energies in line with the Hume Workforce Plan with the aim to support training in line with industry needs and potential job opportunities. The Centre focusses on entry level workers and creating pathways from non-accredited to accredited training and TAFE. Today the Centre provides of a range of adult education and learning opportunities including:

o Youth programs o Language and Literacy o Accredited Vocational Education Programs o Individually tailored training programs for businesses and enterprises o New Apprenticeships

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AQTF Essential Conditions and Standards

for Continuing Registration & VRQA Guidelines for VET Providers - Audit

Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v1.2 - 28 Jan 2016 Page 2 of 33

o Training Packages o Business management programs o “Training arm” for large and small businesses o Disability access o Basic skills training o Victorian Certificate of Education o Employment projects – Community Support o Project and conference management o Community projects o Community Visiting o Voluntary Work Initiative and Volunteer Resource Centre o Workplace Learning Program o Centre Active Recreation Network (CARN) promoting sport and recreation activities,.

Qualifications/Units Audited1

QUALIFICATION/UNIT OF COMPETENCE/ACCREDITED COURSE

TGA Code Qualification/Unit of Competence/Accredited

Course (as per TGA) Delivery Site

22275VIC

Course in Minimising Risks in the Use of 1080 Pest Animal Bait Products for Vertebrate Pest Control

Vic

HLTAID003 Provide first aid Vic

AHCCHM303A Prepare and apply chemicals Vic

TAE40110 Certificate IV in Training and Assessment

Vic

Interviewee(s) – Staff name and position; employer name and position

Felicity Williams CEO

Sharee Knott RTO Compliance Officer

Mat Byrn Quality Administration

Mellissa Giffard Education and Training Manager

Sharon Rosewall Trainer, first Aid

Mat Byrn Trainer TAE

1 Samples have been selected in accordance with the VRQA VET Audit Sampling Methodology

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AQTF Essential Conditions and Standards

for Continuing Registration & VRQA Guidelines for VET Providers - Audit

Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v1.2 - 28 Jan 2016 Page 3 of 33

Permanent Delivery Sites –

Do the RTO’s permanent delivery sites match the information provided by the VRQA?

Yes No

X

If ‘ No’ , please provided amended details below:

Third party Arrangements –

Do the RTO’s third party arrangements match the information provided by the VRQA?

Yes No

X

If ‘ No’ , please provided amended details below:

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AQTF Essential Conditions and Standards

for Continuing Registration & VRQA Guidelines for VET Providers - Audit

Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v1.2 - 28 Jan 2016 Page 4 of 33

Audit Summary - AQTF Conditions of Registration

AQTF Conditions Compliant

Non -Complian

t

Not audited

1 Governance X

2 Interactions with the Registering Body X

3 Compliance with Legislation X

4 Insurance X

5 Financial Management X

6 Certification & Issuing of Qualifications & Statements of Attainment

X

7 Recognition of Qualifications Issued by other RTOs X

8 Accuracy and Integrity of Marketing X

9 Transition to Training Packages/Expiry of Accredited Courses X

Summary of Non-Compliance2

No non compliances identified

2 CF = Condition Finding. Finding references are aligned to the Detailed Findings section of this report.

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AQTF Essential Conditions and Standards

for Continuing Registration & VRQA Guidelines for VET Providers - Audit

Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v1.2 - 28 Jan 2016 Page 5 of 33

Audit Summary - AQTF Standards

AQTF Standards/Elements Compliant

Non -Compliant

Not audited

Standard 1 X

1.1 – Continuous Improvement Strategy X

1.2 – Training and Assessment Strategies X

1.3 – Training and Assessment Resources X

1.4 – Trainer and Assessor Competency X

1.5 – Assessment Strategies X

Standard 2 X

2.1 – Meeting the Needs of Clients X

2.2 – Continuous Improvement of Client Services X

2.3 – Provision of Information to Clients X

2.4 – Third-Party Engagement in Training and Assessment X

2.5 – Provision of Support Services to Clients X

2.6 – Learner Access to Records of Participation X

2.7 – Complaints and Appeals Strategy X

Standard 3 X

3.1 – Operations Management X

3.2 – Continuous Improvement of Operations X

3.3 – Third-Party Training and/ or Assessment Services X

3.4 – Records Management X

Summary of Non-Compliance3

SF.1.4.1

No evidence of PD in relation to training and assessing competencies and VET knowledge and skills

SF.1.5.1

The chemical training files audited did not contain evidence of observation.

SF 1.5.2

The approach to validation is not systematically applied to the RTOs scope.

3 SF = Standard Finding. Finding references are aligned to the Detailed Findings section of this report.

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AQTF Essential Conditions and Standards

for Continuing Registration & VRQA Guidelines for VET Providers - Audit

Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v1.2 - 28 Jan 2016 Page 6 of 33

Audit Summary – 2016 VRQA Guidelines for VET Providers

2016 VRQA Guidelines Compliant

Non -Compliant

Not audited

1. Governance, Financial viability and Management systems

1.1 – Strategic Plan and Business Plan X

1.2 – Financial Viability X

1.3 – Management Systems X

1.4 – Governance X

2. Transparency and oversight of third parties

2.1 – Third party agreement X

2.2 – Co-operation with VRQA X

2.3 – Notifying VRQA of Third party agreements X

2.4 – Information - Disclosure of third party services X

2.5 – Pre-enrolment materials - Disclosure of third party services X

2.6 – Changes to third party services X

2.7 – Complaints - Third party services X

2.8 – Appeals - Third party services X

3. Trainer and assessor qualification (including individuals working under the supervision of a trainer

3.1 – Vocational & Industry skill requirements X

3.2 – Training and Assessment (TAE) skill requirements X

3.3 – Assessment only skill requirements X

3.4 – Supervision arrangement requirements X

3.5 – Trainer under supervision skill requirements X

4. Delivery of training and assessment services

4.1 – Training and assessment practices X

4.2 – Amount of training X

4.3 – TAE - Independent validation of assessment system, tools, processes and outcomes

X

4.4 – TAE – Trainer and Assessor skills (1 January 2016 to 31 December 2016)

X

4.5 – TAE – Trainer and Assessor skills (1 January 2017 onwards) X

4.6 – TAE – Trainer under supervision requirements X

4.7 – TAE – Registration requirements X

5. Annual Declaration of Compliance

5.1 – Annual Declaration of Compliance X

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AQTF Essential Conditions and Standards

for Continuing Registration & VRQA Guidelines for VET Providers - Audit

Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v1.2 - 28 Jan 2016 Page 7 of 33

Summary of Non-Compliance4

GF.3.1.1

Insufficient evidence of professional development of trainers.

4 GF = Guideline Finding. Finding references are aligned to the Detailed Findings section of this report.

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 8 of 33

Detailed Findings - AQTF Conditions of Registration

CONDITION 3 - Compliance with Legislation Compliant

CF.3.1 Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is Compliant with Condition 3.

The RTO provides trainers and clients with

information about their legislative obligations as

this applies to their participation in VET.

Detail of evidence reviewed relating to finding

CF.3.1

Assessment-Training Packages and Accredited Courses Procedure(w)

Client Information Provision Procedure(w) Equal Opportunity Anti-Discrimination Anti-Harassment

and Bullying Procedure.v1.0 Formal Professional Development Procedure Information Privacy Procedure Injury and Incident Reporting and Investigation

Procedure Legal and Regulatory Compliance Procedure Mandatory Reporting Procedure(w) Occupational Health and Safety Procedure Performance Management Procedure Police Record Check Procedure.v2.1 Working With Children Check Procedure Client information

Client Code of Conduct(w)

Client info - Access Equity and Diversity(w)

Client info - Occupational Health and

Safety(w)

Client info - Responsibilities of Clients(w)

Client info - VET(w)

Staff Handbook

No rectification required.

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 9 of 33

CONDITION 6 - Certification & Issuing of Qualifications & Statements of Attainment Compliant

CF.6.1 Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is compliant with condition 6

Certificates and statements of attainment meet the AQF. The RTO is using eXcelerate, which is AVETMISS compliant.

Detail of evidence reviewed relating to finding CF.6.1

Privacy and data security policy

Access to records policy

Certificate

Demonstrated in eXcelerate for a Certificate III

in Aged Care

Statement of Attainment

Patrick Maher – HLTAID003

Samantha Newman – HLTAID003

Timothy Hamilton - HLTAID001

Srecko Vozlic - HLTAID001

No rectification required.

CONDITION 7 - Recognition of Qualifications Issued by other RTOs Compliant

CF.7.1 Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is compliant with condition 7.

The RTO has a process in place to recognise qualifications and statements of attainment issued by other RTOs.

Detail of evidence reviewed relating to finding CF.7.1

Recognition of Qualifications Policy

Recognition of Qualifications Procedure

PTR

No rectification required.

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 10 of 33

CONDITION 8 - Accuracy and Integrity of Marketing Compliant

CF.8.1 Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is Non-Compliant with Condition 8.

The RTO is marketing their products using the NRT logo. The RTO should be aware of correct nomenclature. The Code must appear before the qualification when referring to VET qualifications. This must be corrected on the website.

Detail of evidence reviewed relating to finding CF.8.1

Website: www.thecentre.vic.edu.au

Certificate III in Education Support (CHC30313)

Certificate III in Individual Support (CHC33015)

Certificate IV in Disability (CHC43115) Certificate IV in Training and Assessment

(TAE40110) VCAL

Course guide, website and word of mouth

Facebook – closely managed

Networking

Neighbourhood houses and leveraging off

grass roots community

Local LEN

Ice action steering committee

Working in building links with industry

Local disability network

Business groups – business after dark

Chamber of commerce and AI group

Details of required rectification relating to finding CF.8.1

Actions:

All qualification titles must appear with the Code followed by the title.

POST AUDIT

This was modified post audit and the RTO is now compliant

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 11 of 33

CONDITION 9 - Transition to Training Packages/Expiry of Accredited Courses Compliant

CF.9.1 Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is compliant with condition 9.

The RTO has procedures in place to manage transition.

Detail of evidence reviewed relating to finding CF.9.1

Scope application procedure

Training and Assessment Strategy procedure

Transition of Reviewed Training Packages

No rectification required

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 12 of 33

Detailed Findings - AQTF Standards

ELEMENT 1.1 - The RTO collects, analyses and acts on relevant data for continuous improvement of training and assessment. Compliant

SF.1.1.1 Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is compliant with element 1.1.

The RTO seeks and analyses data for continuous improvement of training and assessment.

Detail of evidence reviewed relating to element 1.1

Compliance rejection register process

Client satisfaction survey

QI surveys

ACFE surveys

HESG Internal audit procedure

Continuous improvement group meets

fortnightly

Minutes of Continuous improvement group

Networking

Neighbourhood houses and leveraging off

grass roots community

Local LEN

Ice action steering committee

Working in building links with industry

Local disability network

Business groups – business after dark

Chamber of commerce and AI group

No rectification required

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 13 of 33

ELEMENT 1.2 - Strategies for training and assessment meet the requirements of the relevant Training Package or accredited course and are developed in consultation with industry.

Compliant

SF.1.2.1 Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is Compliant with Element 1.2.

Strategies for training and assessment meet the requirements of the relevant Training Package or accredited course and are developed in consultation with industry.

Detail of evidence reviewed relating to element 1.2

Training and Assessment Strategies

22275VIC Course in Minimising Risks in the

Use of 1080 Pest Animal Bait Products for

Vertebrate Pest Control

HLTAID001 Provide Cardiopulmonary Resuscitation

HLTAID002 Provide basic emergency life support

HLTAID003 Provide First Aid

AHCCHM303A Prepare and apply chemicals

– in form of a session plan not a Training and

assessment strategy

TAE40110 Certificate IV in Training and

Assessment

Industry Consultation

Completed Industry consultation records –

Tania Miller, Yooralla

Myrtleford Neighbourhood Centre

King Valley Learning Exchange

ARC Website review and guidelines

Delivered in segments to provide maximum flexibility for clients Morning of Day 1 CPR, Day 1 HLTAID002 and 2 days HLTAID003,

No rectification required.

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 14 of 33

Greg Ivone – NE Baiting officer

Kelvin Neal Emergency Management and Aerodrome Officer

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 15 of 33

ELEMENT 1.3 - Staff, facilities, equipment and training and assessment materials used by the RTO are consistent with the requirements of the Training Package or accredited course and the RTO’s own training and assessment strategies.

Compliant

SF.1.3.1 Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is Compliant with Element 1.3.

The RTO has access to suitable staff, facilities, equipment and training and assessment materials.

Detail of evidence reviewed relating to element 1.3

Training and Assessment Strategies

22275VIC Course in Minimising Risks in the

Use of 1080 Pest Animal Bait Products for

Vertebrate Pest Control

HLTAID003 Provide first aid

AHCCHM303A Prepare and apply chemicals

– in the form of a session plan

TAE40110 Certificate IV in Training and

Assessment

First Aid Resources Checklist

Site Suitability checklist for workplace or

external facility

Map of Wangaratta airport and approval to

use

Checklist of resources to print for

AHCCHM303A

Validation records

External Validation planned for November 2016

Internal validation records 5/9/16 – Mark Gould and S Rosewall

No rectification required.

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 16 of 33

Outcome - review of power point & written assessment, addition of casualty report

ELEMENT 1.4 - Training and assessment is delivered by trainers and assessors who:

a) have the necessary training and assessment competencies as determined by the National Quality Council or its successors, and

b) have the relevant vocational competencies at least to the level being delivered or assessed, and

c) can demonstrate current industry skills directly relevant to the training/assessment being undertaken, and

d) continue to develop their Vocational Education and Training (VET) knowledge and skills as well as their industry currency and trainer/assessor competence.

Non-Compliant

SF.1.4.1 Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is Non-Compliant with Element 1.4.

The RTO does not have a systematic approach to recording professional development for their trainers. While all are able to demonstrate maintaining industry currency there was no records of professional development to develop their training and assessing competencies and Vocational Education and Training (VET) knowledge and skills.

Detail of evidence reviewed relating to element 1.4

Recruitment Policy

Performance Management Policy

Professional Development and Personal

Leaning Policy

Staff Discipline policy

Supervision policy

Trainer files audited

Sharon Rosewall

Mark Gould

Bob Currie

Mat Byrn

Caronline Birnie

Details of required rectification relating to element 1.4

Actions:

The RTO is required to put a system in place to ensure that professional development is undertaken and recorded in order to develop Trainers training and assessing competencies and Vocational Education and Training (VET) knowledge and skills.

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 17 of 33

ELEMENT 1.5 - Assessment including Recognition of Prior Learning (RPL):

a) meets the requirements of the relevant Training Package or accredited course

b) is conducted in accordance with the principles of assessment and the rules of evidence

c) meets workplace and, where relevant, regulatory requirements

d) is systematically validated.

Non-Compliant

SF.1.5.1 Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is Non-Compliant with Element 1.5. 1

The assessment for the unit AHCCHM303A Prepare and apply chemicals did not meet all of the critical aspects of assessment and the essential skills. The unit requires the candidate to demonstrate the following skills

Determine the need for chemical use

Prepare application/spray plan

Prepare chemical mixes

Calibrate application equipment

Apply chemicals

Clean up equipment and complete records

Transport and handle chemicals and

biological agents

Store chemicals in the workplace

Record storage details

There was no evidence on the files audited demonstrating the following skills and critical aspects of assessment:

Detail of evidence reviewed relating to element 1.5.1

Assessment policy

Assessment: Training Packages and

Accredited Courses Procedure

Records Management Policy

AHCCHM303A Prepare and apply chemicals

Suite of tools presented:

Candidate declaration

Resources to print

Session plan AHCCHM303A Prepare and

apply chemicals

Structured task 1 – Pest Management

Structured Task 2 – Victorian Legislation

ACUP

Structured Task 3 – NSW Legislation and

Regulations

Structured Task 4 – Understanding the Labels

and MSDS

Details of required rectification relating to element 1.5.1

Actions:

The RTO is required to record evidence of observation on each student’s file to support their assessment of competency against the unit requirements.

POST AUDIT

The RTO provided an observation checklist that supported the record of two separate observations.

This checklist contained the required details and information. The RTO must ensure that this checklist is used to record observation of the candidate as part of their assessment.

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 18 of 33

apply chemicals

use and maintain PPE

dispose of surplus chemical and containers

use interpersonal skills to work with and relate to people from a range of cultural, social and religious backgrounds and with a range of physical and mental abilities.

prepare an application/spray plan

prepare and apply chemicals. There was a worksheet on the calibration of a boom spray.

The Candidate Assessment instructions state that observation will be used to assess competency - The candidate will be observed demonstrating required skills and application of knowledge for the unit of competency by their trainer in a simulated workplace. There was no evidence on the file of the candidate being observed.

The Final assessment record states that the candidate has demonstrated the skills, knowledge and critical aspects of assessment, however there is no evidence on the file of the candidate having been observed.

Structured Task 5 – Chemical Use Strategy

Structured Task 6 – Chemical Register

Structured Task 7 – Chemical Storage

Structured Task 8 – Boomspray Calibration

Structured Task 9 – Calibrating a Knapsack

Spray

Structure Task 10 Final assessment - written

and multiple choice

Assessor guide – provides model answers to

the final assessment only

Not all the tasks were used in the assessment – tasks 3, 5,& 9 were crossed out. No evidence that the impact of dropping out these tasks would have on the final assessment.

As the files audited did not contain this checklist or any other evidence of an observation occurring, the ruling still stands.

SF.1.5.2 Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is Non-Compliant with Element 1.5. 2.

The approach to validation has not been applied systematically across all training and assessment. Neither the 22275VIC Course in Minimising Risks in

Detail of evidence reviewed relating to element 1.5.2

AHCCHM303A Prepare and apply chemicals

Details of required rectification relating to element 1.5.2

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 19 of 33

the Use of 1080 Pest Animal Bait Products for Vertebrate Pest Control or AHCCHM303A Prepare and apply chemicals have undergone validation. The assessment tools to support AHCCHM303A Prepare and apply chemicals have not been mapped to the unit requirements.

22275VIC Course in Minimising Risks in the Use of 1080 Pest Animal Bait Products for Vertebrate Pest Control Student file

Program finalisation checklist

Completion

Attendance sheet

DEPI Victoria 1080 Training Program

Participant Registration form

Enrolment form

Eligibility checklist

Risk Assessment for Fox, Wild Dog and Feral

Pig control in Victoria

Neighbour Notification of Vertebrate Pest

Control using 1080 and/or PAPP Pest Animal

Bait Products

Signs

Final Assessment Record

1080 User training quiz

Training and Assessment resources

Training Fox Baiting Scenario

Quiz

Rabbit Baiting Scenario

Assessor Instructions

Actions:

The RTO is required to ensure that the

approach to validation is systematically

applied across their scope of registration.

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 20 of 33

Candidate Instructions

Final Assessment Record

Mapping

Risk Assessment Fox/Wild dog/ Feral Pig

Risk assessment Rabbit

Wangaratta Airport Map

SF.1.5.3 Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is Compliant with Element 1.5. 3

Assessment for the following items were complaint:

TAE40110 Certificate IV in Training and

Assessment

22275VIC Course in Minimising Risks in the

Use of 1080 Pest Animal Bait Products for

Vertebrate Pest Control

HLTAID003 Provide first aid

Detail of evidence reviewed relating to element 1.5.3

Student files 22275VIC Course in Minimising Risks in the Use of 1080 Pest Animal Bait Products for Vertebrate Pest Control

Ben Teek

Ian Lloyd

David Hanna HLTAID003 Provide first aid

Barry Edgley Erin Ryan Kerry Shappard – CPR only Wendy Stapleton

TAE40110 Certificate IV in Training and Assessment

Robert Parsons Joshua Hartwig Maryanne Gleeson

TAEDES401A Design and develop learning programs

No rectification required.

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 21 of 33

TAEDES402A Use training packages and accredited courses to meet client needs

1. Written task – 21 questions 2. Structured tasks 10 questions (research

related to stakeholders, policy & legislative framework, training packages in transition, designing a learning program for ICTICT103.

3. Project – 2 training and assessment strategies – one for case study and one for their workplace.

Resources

Marking sheet Assessor instructions Case Study 1: Castletown Family Medical

Practice Sample session plan template TAEDES402A Powerpoint TAEDES401A Power point TAEDES401A TAEDES401A unit of competency TAEDES401A & TAEDES402A Assessor

instructions Candidate Instructions and Declaration Final Assessment Record TAEDES401A & TAEDES402A Mapping

Document

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 22 of 33

2.1 - The RTO establishes the needs of clients and delivers services to meet these needs. Compliant

SF.2.1.1 Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is compliant with element 2.1

The RTO establishes the needs of clients and delivers services to meet these needs.

Detail of evidence reviewed relating to element 2.1

Client Pre-course assessment policy

Client support services policy

Client information provision procedure

Client selection procedure

Enrolment procedure

HESG procedure s

Information privacy procedure

PTR

Student files

Barry Edgley

Erin Ryan

Kerry Shappard – CPR only

Wendy Stapleton

Ben Teek

Ian Lloyd

David Hanna

Joshua Martwig

Maryanne Gleeson

Robert Parsons

No rectification required

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 23 of 33

2.2 - The RTO continuously improves client services by collecting, analysing and acting upon relevant data. Non-Compliant

SF.2.2.1 Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is Compliant with element 2.2.

The RTO continuously improves client services by collecting, analysing and acting upon relevant data.

Detail of evidence reviewed relating to element 2.2

Compliance rejection register process

Client satisfaction survey

QI surveys

ACFE surveys

HESG Internal audit procedure

Continuous improvement group meets

fortnightly

Minutes of Continuous improvement group

Networking

Neighbourhood houses and leveraging off

grass roots community

Local LEN

Ice action steering committee

Working in building links with industry

Local disability network

Business groups – business after dark

Chamber of commerce and AI group

Details of required rectification relating to element 2.2

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 24 of 33

2.3 - Before clients enrol or enter into an agreement, the RTO informs them about the training, assessment and support services to be provided, and about their rights and obligations.

Non-Compliant

SF.2.3.1 Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is complaint with element 2.3.

The RTO informs clients about the training, assessment and support services to be provided, and about their rights and obligations.

Detail of evidence reviewed relating to element 2.3

Client information

Client Code of Conduct

Access, Equity and Diversity

Access to records

Client Support Services

Complaints and appeals

Credit Transfer

Duty of Care

Fees Charges and refunds

Future options

Information privacy

IT Fair use

OHS

Program Information, Selection and Enrolment

RPL

Responsibilities of Clients

VET

Welcome to the Centre

Client information sheet

Code of Practice

Website: www.thecentre.vic.edu.au

No rectification required

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 25 of 33

Certificate III in Education Support (CHC30313)

Certificate III in Individual Support (CHC33015)

Certificate IV in Disability (CHC43115) Certificate IV in Training and Assessment

(TAE40110) VCAL Foundation, Intermediate and Senior

2.6 - Learners have timely access to current and accurate records of their participation and progress. Compliant

SF.2.6.1 Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is compliant with element 2.6.

Learners have timely access to current and accurate records of their participation and progress.

Detail of evidence reviewed relating to element 2.6

Access to records policy

Assessment Policy

Information privacy policy

Client information provision procedure

Document version control procedures

Electronic filing system – Accredited training

Information privacy procedure

No rectification required

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 26 of 33

2.7 - The RTO provides appropriate mechanisms and services for learners to have complaints and appeals addressed efficiently and effectively.

Compliant

SF.2.7.1 Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is compliant with element 2.7.

The RTO provides appropriate mechanisms and services for learners to have complaints and appeals addressed efficiently and effectively.

Detail of evidence reviewed relating to element 2.7

Client Code of Conduct(w)

Client info - Complaints and Appeals(w)

Code of Practice(w)

Client Complaints and Appeals Policy.v1.0

Client Complaints and Appeals Procedure.v1.0

Staff Handbook

No rectification required

3.1 - The RTO’s management of its operations ensures clients receive the services detailed in their agreement with the RTO. Compliant

SF.3.1.1 Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is complaint with element 3.1.

The RTO ensures clients receive the services detailed in their agreement with the RTO.

Detail of evidence reviewed relating to element 3.1

Student Code of Conduct

Client Pre-course assessment policy

Client support services policy

Fees, Charges and Refunds policy

Information privacy policy

Quality Policy

Client information provision procedure

Client selection procedure

No rectification required.

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 27 of 33

Client withdrawal process and procedure

Enrolment procedure

Information provision procedure

Enrolment form

Client information

Client declaration

3.2 - The RTO uses a systematic and continuous improvement approach to the management of operations. Compliant

SF.3.2.1 Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is Compliant with element 3.2

The RTO uses a systematic and continuous improvement approach to the management of operations.

Detail of evidence reviewed relating to element 3.2

Detail of evidence reviewed relating to element 2.2

Compliance rejection register process

Client satisfaction survey

QI surveys

ACFE surveys

HESG Internal audit procedure

Continuous improvement group meets

fortnightly

Minutes of Continuous improvement group

Networking

Neighbourhood houses and leveraging off

grass roots community

Local LEN

Ice action steering committee

No rectification required.

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 28 of 33

Working in building links with industry

Local disability network

Business groups – business after dark

Chamber of commerce and AI group

3.4 - The RTO manages records to ensure their accuracy and integrity. Compliant

SF.3.4.1 Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is Compliant with element 3.4.

RTO records are managed to ensure accuracy and integrity.

Detail of evidence reviewed relating to element 3.4

Policies

Fees, Charges and Refunds

Information privacy policy

Marketing policy

OH&S Policy

Quality

Supervision policy

Working with Children & police checks

Procedures

HESG internal audit process

HESG procedure s

Information privacy procedure

Pre-course interview procedures

Record keeping procedure

Scope application procedure

Training and Assessment Strategy procedure

Transition of Reviewed Training Packages

No rectification required.

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 29 of 33

Validation and Moderation Procedure

Student file

Program finalisation checklist

Completion

Attendance sheet

Participant Registration form

Enrolment form

Eligibility checklist

Risk Assessment

Candidate declaration

Final Assessment Record

Page 30: AQTF Essential Conditions and Standards for Continuing …€¦ · AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for VET Providers - Audit

AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 30 of 33

Detailed Findings – 2016 VRQA Guidelines for VET Providers

GUIDELINE 3.1 In addition to the requirements specified in Guidelines 3.2 and 3.3, an RTO’s training and assessment is only delivered only by persons who have:

a) vocational competencies at least to the level being delivered and assessed; b) current industry skills directly relevant to the training and assessment being provided; and c) current knowledge and skills in vocational training and learning that informs their training and assessment.

Industry experts may also be involved in the assessment judgement, working alongside the trainer and/or assessor to conduct the assessment.

Non-Compliant

GF.3.1.1 Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is Non-Compliant with Guideline 3.1

The RTO is not consistently maintaining records which demonstrate that trainers maintain current knowledge and skills in vocational training and learning that informs their training and assessment.

The approach to Professional Development is not systematic and the recording of internal PD activities and external PD is not consistently recorded across all trainers.

Detail of evidence reviewed relating to Guideline 3.1

Recruitment Policy

Performance Management Policy

Professional Development and Personal

Leaning Policy

Staff Discipline policy

Supervision policy

Trainer files audited

Sharon Rosewall

Mark Gould

Bob Currie

Mat Byrn

Caronline Birnie

Details of required rectification relating to Guideline 3.1

Actions:

The RTO is required to review their approach to planning and recording professional development to ensure that it demonstrates that the trainer are continuing to develop their training and assessing competencies and their knowledge of the VET sector and its impact on Training and assessment.

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 31 of 33

GUIDELINE 3.2 An RTO’s training and assessment is only delivered only by persons who have the qualifications specified in Item 1 or Item 2 of Schedule 1 of these Guidelines.

Compliant

GF.3.2.1 Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is Compliant with Guideline 3.2

Trainers meet the qualifications specified in Item 1 or Item 2 of Schedule 1 of these Guidelines.

Detail of evidence reviewed relating to Guideline 3.2

Recruitment Policy

Performance Management Policy

Professional Development and Personal

Leaning Policy

Staff Discipline policy

Supervision policy

Trainer files audited

Sharon Rosewall

Mark Gould

Bob Currie

Mat Byrn

Caronline Birnie

No rectification required.

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 32 of 33

GUIDELINE 4.1 - An RTO’s training and assessment strategies and practices, including the amount of training it provides, are consistent with the requirements of the training packages and VET accredited courses and enable each student to meet the requirements for each unit of competency or module in which the student is enrolled.

Compliant

GF.4.1.1 Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is Compliant with Guideline 4.1

The RTO delivery periods and amount of training is in line with the nominal hours for the units of competency.

Detail of evidence reviewed relating to Guideline 4.1

Training and Assessment Strategies

22275VIC Course in Minimising Risks in the

Use of 1080 Pest Animal Bait Products for

Vertebrate Pest Control

HLTAID001 Provide Cardiopulmonary Resuscitation

HLTAID002 Provide basic emergency life support

HLTAID003 Provide First Aid

AHCCHM303A Prepare and apply chemicals

– in form of a session plan not a Training and

assessment strategy

TAE40110 Certificate IV in Training and

Assessment

No rectification required.

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AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for

VET Providers - Audit Report

Audit Date: 24th and 25th of November 2016 RTO: The Centre for Continuing Education Inc

Continuing Registration Audit - Report Template – v2 - 1 Jan 2016 Page 33 of 33

GUIDELINE 4.2 - For the purposes of Guideline 4.1, an RTO determines the amount of training it provides to each student with regard to:

a) the existing skills, knowledge and the experience of the student; b) the mode of delivery; and c) where a full qualification is not being delivered, the number of units and/or modules being delivered as a proportion of the full

qualification.

Compliant

GF.4.2.1 Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is Compliant with Guideline 4.2

The Training and Assessment strategy details the entry requirements of the qualification and a description of the client target group

Detail of evidence reviewed relating to Guideline 4.2

Training and Assessment Strategies

22275VIC Course in Minimising Risks in the

Use of 1080 Pest Animal Bait Products for

Vertebrate Pest Control – 1 day

HLTAID003 Provide First Aid – 2 days

AHCCHM303A Prepare and apply chemicals

– in form of a session plan not a Training and

assessment strategy 2 days

TAE40110 Certificate IV in Training and

Assessment – 240 face to face hours

No rectification required.