APRIL 11, 2013 PUBLIC SAFETY INFRASTRUCTURE HOUSING ROCKSTAT.

APRIL 11, 2013

PUBLIC SAFETYINFRASTRUCTURE

HOUSING

ROCKSTAT

PRESENTED BY:Kerry F. Partridge

City Attorney

Department of Law

Risk Management and Litigation

PRESENTED BY:Kerry F. Partridge

City Attorney

Department of Law-Risk Management

Liability Insurance

• The City purchased liability insurance in November of 2011.

• Our insurance carrier is Travelers, Inc.

• The City is insured up to $10 million dollars.

• However, we have a “self-insured retention” of $500,000.

• The self-insured retention is not cumulative.

• Therefore, on large claims we still need to pay the first $500,000 of each claim.

Department of Law-Risk Management

Liability Insurance, continued.

• Litigation reports all potentially large claims to Travelers.

• Travelers then assigns a “reserve” to each claim based upon severity.

• Litigation reports a handful of claims each year.

• Examples of reported claims include police officer involved shootings and major accidents involving death or serious injury.

• Thus far, we have not experienced a major covered loss through insurance.

Department of Law-Risk Management

Department of Law-Risk ManagementAchievements

• Lawsuits received in 2012 have been at or below historical average.

• Cases closed in 2012 have exceeded historical average.

• Outlay amounts in late 2012 and early 2013 have been below historical average.

• Cases won v. settlements have been consistent with historical average.

Department of Law-Risk ManagementAreas of Improvement

• Continuous improvement in cases won v. settlements.

• Improve consistency of cash outlays per quarter.

• Close more files per quarter.

• Reduce new lawsuits by improving the claim resolution process.

Freedom of Information Act Update

PRESENTED BY:Kerry F. Partridge

City Attorney

Department of Law-FOIAAreas of Improvement

• FOIA presentation in March revealed the incompleteness of FOIA data.

• The data presented was correct but incomplete, and did not accurately reflect departmental FOIA performance.

• As a result, the FOIA team has developed several process improvements designed to improve the quantity and quality of RockStat data.

• FILOs will now individually report each late FOIA request to the FOIO(s).

• FILOs will double check the accuracy and completeness of the data entered into the departmental FOIA workflow.

• FILOs will close FOIA requests in a timely manner.

• IT Department will continue to develop new and improved data reporting.

Department of Law-FOIAAchievements

• Global FOIA search mechanism completed in March 2013

• FILOs trained in new record keeping parameters in March 2013

• IT has begun implementation of new data parameters

PRESENTED BY:DEPUTY CHIEF DAVID HOPKINS

Rockford Police Department

Rockford Police DepartmentCitywide Scorecard

Rockford Police DepartmentGroup A Dashboard

Rockford Police DepartmentViolent Crime Dashboard

Rockford Police DepartmentProperty Crime Dashboard

Hotspot Report Broadway

March 12, 2013: Aggravated Battery The Happy Store

March 14, 2013: Armed Robbery Reingold’s Computer Store

March 15, 2013 Attempted Armed Robbery U.S. Post Office

March 15, 2013 : Jerome Pruitt and Victor Petty ARRESTED

Charges Include: Attempted murder, armed robbery, attempted armed robbery

Rockford Police DepartmentFirearm Recoveries

Rockford Police DepartmentRHA

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC YTD

ARRESTSTotal Number of Arrests 19 18 17 54

Residents 4 7 3 14Non- Residents 15 11 14 40

By PropertyBlackhawk 9 2 2 13Brewington Oaks 3 1 3 7Fairgrounds 0 4 5 9North Main Manor 2 0 0 2Olesen Plaza 0 0 3 3Orton Keyes 4 9 3 16Park Terrace 1 2 1 4

By Crime TypeCriminal Trespass to RHA Property 13 11 9 33Domestic- related offenses 2 4 2 8Drug- related offenses 4 2 2 8Miscellaneous criminal offenses 3 2 3 8Traffic offenses 2 0 0 2Warrants 3 0 1 4

RECOVERIESCannabis (in grams) 13.2 8.8 21.3 43.3Cocaine (in grams) 0.1 0.0 0.0 0.1Heroin (in grams) 0.0 0.0 0.0 0.0Pills of MDA 0 5 0 5Guns 0 0 0 0US Currency $0 $0 $840 $840

By PropertyBlackhawk 0 0 1 1Brewington Oaks 2 0 1 3Fairgrounds 0 0 0 0North Main Manor 0 0 0 0Olesen Plaza 0 0 0 0Orton Keyes 1 1 0 2Park Terrace 0 1 0 1

RHA

Rockford Police DepartmentRHA

Property BansProperty Bans Issued by RPD 3 2 0 5Bans from Metro Enforcement 22 13 36 71

Client/ Service CancellationDevelopments & High Rises Referred 4 5 3Developments & High Rises Cancelled 3 0 0Voucher Holders Referred 0 0 1Voucher Holders Cancelled 0 0 0Total Referred 4 5 4 0 0 0 0 0 0 0 0 0Total Cancelled 3 0 0 0 0 0 0 0 0 0 0 0

*=Results Pending RHA Review.

RHA

Rockford Police Department

Achievements

• Dr. Aaron Thompson – Cultural and Diversity training

• First Parolee Call-In

• Parolee Checks – 50 completed

• Promotion of ADC Dalke and Sergeant Schelling

• Saturation Patrol (Hot Spots)

Improvements

• Violent Crime Reduction – 5%

• Property Crime Reduction – 5%

• Recruiting Process (30 applicants)

• Parolee Call-In (end of April)

• Probation High-Risk Checks

PRESENTED BY:Chief Derek Bergsten

Rockford Fire Department

Rockford Fire DepartmentDashboard

Measure2012 YTD Benchmark

2013 YTD

EMS & Search and Rescue Incidents 4,598 4,826Total Fires 159 101

Structure Fire Incidents (Residential) 54 49Structure Fire Incidents (Commercial) 15 11Vehicle Fire Incidents 28 25Outside Fire Incidents 24 9Open Burning Incidents 38 7

Inspections 2,428 1,217Arsons 19 14Public Education Activities 84 14911 Calls 29,620 26,130

Rockford Fire Department

Unit: Quint 5Location: Station 5Placed in Service: 6/22/2012Cost: $835,129.00

Unit: Quint 9Location: Station 9Placed in Service: 6/23/2012Cost: $835,129.00

Unit: Engine 1Location: Station 1Placed in Service: 12/21/2012Cost: $401,405.00

Unit: Quint 1Location: Station 1Placed in Service: 12/27/2012Cost: $825,370.00

Unit: Charlie 12Location: Station 4Placed in Service: Not in ServiceCost: $174,354.00

Unit: Charlie 16Location: Station 10Placed in Service: Not in ServiceCost: $174,354.00

Unit: Charlie 28Location: Station 11Placed in Service: Not in ServiceCost: $174,354.00

Unit: Charlie 29Location: Station 3Placed in Service: Not in ServiceCost: $174,354.00

New Leased Vehicles

Rockford Fire Department Achievements

• Recruit Class• Completed desk audit for AFG Grant• Transition to paperless pay stubs• Knox Rapid Access Newsletter• Company Officer Training Program• Completed orders for engines• Med vaults in ambulances• SOPs rewrite• Airport triennial exercise• Investigators Morris and Rotolo became IAAI-CFI Certified• 911 Division has joined a regional alliance and is actively

participating with the planning of NG911• 911 has replaced outdated CAD workstations/CPUs with new,

more robust PCs which has increased speed and efficiency

Rockford Fire DepartmentAreas for Improvement

• Paramedic ride along times. Districts are having difficulty with scheduling.

• Officer/Driver training upcoming

• 911 testing with RPS 205

• Dealing with Superusers and abuse at hospitals

Rockford Fire Department

PRESENTED BY:Mark Stockman – Street SuperintendentTim Holdeman – Water Superintendent

Mark Lattner – Water Engineer

Public Works Dept.

Street & Transportation Division

PRESENTED BY:Mark Stockman – Street & Transportation Superintendent

Public Works - Street & TransportationScorecard

2013 Monthly Target

Jan Feb Mar Apr May Jun

100 95 126 276

5 1.9 3.4 7.1

300

200 311 53 111

120 17 23 40

120

350 551 491 403

60 63.9 NA 58

750 472 580 675

25 5 2 7

650 523 698 987

95%

95% 100% 99% 99%

95% 100% 100% 86%

95% 100% 100% 100%

95% 100% 100% 100%

95%

95% 93% 97% 69%

95% 100% 100% 100%

Graffiti Removal Time in ≤ 5 days

% Signals Repaired Compared to Reported

% Signals Replaced Compared to Reported

Signal Bulb Outage Response Time in ≤ 24 hrs

City Street Light Outage Response Time ≤ 5 days

Parking Lot Striping % to Plan

% Sign Repaired/Replac. to Reported

Signs Repair/Replac. Response Time ≤ 5 days

Total Requests

Total Requests - Average Days to Close

Total Open Requests

Open Pothole Requests

Potholes Requests - Average Days to Close

Miles of Street Swept

# Trees Trimmed

# Trees Removed

# Trees Planted (12 month average)

Open Forestry Requests

Forestry Requests - Average Days to Close

Traffi

c O

pera

tion

sSt

reet

Ope

rati

ons

Monthly Performance

Public Works - Street & TransportationSnow & Ice Recap

• Total Accumulation 39.5 inches• Total Salt Used 14,450 tons• Total Salt Cost $967,428• City Labor $236,511• Contractual Labor $821,108• Total Fuel Cost $97,681

• Total Cost To City * $2,025,047

• Hansen Requests 391• Ticketing 773

Public Works - Street & TransportationPothole Patching

3775 3026 4506 5763 12704 17461 2012 20122013 2013

2012 2013

40

LY Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec TY Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

7387 11009 10891 5880 7034 4709 3959 6353 3977 3775 3026 4506 5763 12704 17461

8000 8000 20000 20000 8000 6000 6000 6000 4000 4000 3000 3000 8000 8000 12000 12000 8000 6000 6000 6000 4000 4000 3000 3000PlanActual

11976Last 6 months actuals 6042

60008000

Element/Measure

Rockstat Trend ReportDate

Operation

Name Harry NobleMarch 2013

PW - Street

Potholes Patched Monthly Goal Averages

0

5000

10000

15000

20000

25000

Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec TY Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Actual Plan Average

Public Works - Street & TransportationPothole Patching

110 144 72 187 222 536 2012 240 20122013 316 2013

2012 2013

40

LY Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec TY Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

549 568 558 291 174 118 56 137 107 110 144 72 187 222 539500 500 500 500 500 400 400 400 400 500 500 500 500 500 500 300 300 200 100 100 100 100 150 150

250

Pothole RequestsElement/Measure

PlanActual

Monthly Goal

250

Averages

Last 6 months actuals

Rockstat Trend ReportDate

Operation

Name Harry NobleMarch 2013

PW - Street

0

100

200

300

400

500

600

Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec TY Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Actual Plan Average

Public Works - Street & TransportationPothole Patching

18 13 14 95 126 276 2012 282013 166

2012 2013

40

LY Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec TY Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

21 21 48 62 53 36 29 12 9 18 13 14 95 126 27650 50 200 200 400 400 400 200 200 100 100 100 50 200 200 200 100 100 50 50 50 50 50 50

Rockstat Trend ReportDate March 2013 Name Harry Noble

Last 6 months actuals

ActualPlan

Operation PW - Street

Element/MeasureOpen Pothole

Requests Average

0

50

100

150

200

250

300

350

400

450

Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec TY Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Actual Plan Average

Public Works - Street & TransportationAchievements

• Awarded contracts for tree purchase & planting.

• Have continued to show progress reducing open pruning requests.

• New vehicles continue to come on-line.

• Met benchmark for signal bulb outages and sign replacement.

• Painting projects completed at Stations 1 & 2

• Completed new WinGIS layers for arterial patching and city mowing sites.

Public Works - Street & TransportationAreas for Improvement

• Reduce pothole patching requests to pre-February level.

• Begin City-wide spring clean-up delayed due to weather (sweeping, litter pick properties & mowing sites, gateways, etc.).

• Complete evaluation and recommended changes to NPDES permit.

Water Division

PRESENTED BY:Tim Holdeman – Water Superintendent

Public Works Department – Water DivisionScorecard

2013 Monthly Target

Jan Feb Mar Apr May Jun

Emergency Repair Time (hours) 2 1.7 0.7 0.5

% of Total Repairs That Are Planned 80% 69% 63% 67%

Emergency JULIE Locate Response Time (hrs) 1 0.5 0.5 0.5

Backlog of Non-Emerg Repairs (Weekly Avg) 25 16 12 19

# of Winter Backlog Jobs 130 54 87 137

Water Main Flushed (mi) 20

Average # of Days to Correct Meter Problem 30 24 24 21

# of Days for First Available Scheduling 3 0.6 0.8 1.1

% of Citizens Receiving 1st Choice Scheduling 90% 93% 98% 96%

% Meeting Demand for Water Pumped 110% 197% 178% 167%

Service Pressure Excursions 100 30 22 20

% of Total Maintenance Hrs Available 70% 53% 56% 59%

# of Water Quality Complaints 5 1 0 0

% of Total Production from Rehabed Wells 80% 89% 87% 87%

Total Amt Past 30 Days Due as % of Revenue 5% 3.9% 4.0% 3.6%

Operating Revenue, % of Plan 95% 96% 100% 101%

Number of New Water Connections 8 1 1 2

Cust

omer

Se

rvic

ePr

oduc

tion

Fina

ncia

lDi

strib

ution

Wat

er O

pera

tions

Monthly Performance

Public Works Department – Water DivisionMainbreak Statistics 1990 - 2013

Public Works Department – Water DivisionWinter Backlog 2009 - 2013

Public Works Department – Water DivisionUnidirectional Flushing Program 2013

2013 Flushing Schedule

Month Area

April 17

May 15, 16

June 13, 14

July 11, 12

August 6, 7, 9

September 8, 10

October 2, 4

November 3, 5, 1

Public Works Department – Water DivisionDrought Monitoring

0

200

400

600

800

1000

1200

-20

-16

-12

-8

-4

0

4

8Palmer Drought Severity Index Monthly Pumpage

Mon

thly

Pum

page

(Mill

ion

Gal

lons

)

Palm

er D

roug

ht S

ever

ity In

dex

Public Works Department – Water DivisionCorrosion Abatement Pilot Study

Clay

Area of Corrosion:Pipe in contact with clay

8 –

15 f

eet

Sand

Perry

ville

Mu

lford

Spring Creek

Guilford

East State

Public Works Department – Water DivisionCorrosion Abatement Pilot Study

Sacrificial Anode

Water Main

Public Works Department – Water DivisionAchievements

• Large Meter Accuracy Testing

• Cut-Off Box Location Verification Program

• Zone Control Valve #10 Relocation

• Worker Safety Training - Radium and Radon

• Cross-Functional Information Sharing (with Call Center)

• Operational Adjustments to Water Filtration Plants

• AWWA State Conference

– Fluoridation Award, Papers, Posters

Public Works Department – Water DivisionAreas of Improvement

• Well 37 Granular Activated Carbon (GAC) Treatment Plant

Construction

• Secondary Wells (5) Final Design

• Well Rehabilitation – Wells 25 and 30

• Water Treatment Residuals Management Program

• Corrosion Abatement Program

Engineering Division

PRESENTED BY:Mark Lattner – Water Engineer

Public Works – Engineering DivisionScorecard

2013 Monthly Target

Jan Feb Mar Apr May Jun

7 3 3 6

95% 100% 100% 100%

1 2 1 0

95% 100% 100% NA

100 86 139 107

95% 100% 100% 100%

10 0 0 0

95% NA NA NA

Industrial High Risk Inspections On Site 2 0 4 2

Erosion Control Inspections On Site 5 1 0 1

Illicit Discharge Investigations 1 2 1 4

NPDES Permit Water/Stormwater Samples Taken 2 7 0 1

Monthly Performance

Engi

neer

ing

# of Site Plans Reviewed

% of Site Plans Reviewed in less that 14 days

# of Development Plans Reviewed

% of Develop. Plans Reviewed in less than 21 days

# of ROW Permits Issued

% of ROW Permits Issued in 1 day

# of Driveway Permit Issued

% of Driveway Permits Approved in 1 day

Public Works - Engineering DivisionMajor Upcoming Construction Projects

South Main Street – Bypass 20 to Clifton Avenue• IDOT to replace culvert pipe under Main St. just north of bypass

beginning late March with full closure • Ramps @ Bypass 20 under construction this summer with partial

closuresSouth Main Street – Pond Street to Cedar Street

• Reconstruction projected to start end of May• Lane closures throughout project

North Main Street & Auburn Street Roundabout• Demos underway• Utility relocation work underway• Projected start date end of May

West State Street – Kent Creek to Sunset Avenue• City completing Water and Sanitary Sewer in March/April with

temporary closures• Reconstruction will possibly start in May with a full closure

Public Works - Engineering DivisionMajor Upcoming Projects Detour Map

Public Works - Engineering DivisionUpcoming Construction Projects

Neighborhood projectsSidewalk improvement programArterial/Collector projects• 20th Street• Blackhawk/seminary• Landstrom RoadBridges• Morgan Street• Winnebago StreetWater Projects• Well 37 VOC Treatment• Bell school extensionDrainage• Southwest Ditch• Lapey

Public Works - Engineering Division Achievements

• Employee training in March covered the areas of ADA sidewalk, floodplain management, ArcGIS, erosion & sediment control, OSHA.

• Attended the Traffic and Highway Engineers and WATERCON conferences

• Staff member won poster contest at WATERCON and will be attend the national conference to present poster

• Neighborhood projects bids are under engineers estimate.

• Sidewalk projects bids are under Engineers estimate.

Public Works - Engineering DivisionAreas of Improvement

• Improve & increase maintenance to our major creeks

• Improve stormwater runoff and water quality regulations

• Continue working to have bid packages be under budget

Community and Economic Development Department

Neighborhood Development Division

PRESENTED BY:Vicki Manson, Neighborhood Development Administrator

Community and Economic DevelopmentNeighborhood Development

Scorecard2013

Annual Target

1st Qtr Target

% of Target 1st Qtr

Homeowner Rehabiltation Programs 6 0 100% 0

Discovery Center - Children Assisted 240 120 168% 202

Healthy Neighborhoods 172 58 129% 75

Code Enforcement 3,455 691 73% 503

Homeowner Rehabiltation Programs 33 8 88% 7

Homebuyer Assistance 23 5 0% 0

CHDO Operating Subsidy 2 0 100% 0

CHDO Rehab & New Construction Units 3 0 100% 0

Homebuyers Assistance 1 0 100% 0

CDBG Demolitions 19 0 100% 0

Water Hook-up Program 10 2 50% 1

Tax Incentive Program 1 0 100% 0

No

n-

Fed

eral

F

un

ds

Monthly Performance

CD

BG

Fu

nd

sH

OM

E F

un

ds

NS

P

Fu

nd

sD

emo

litio

ns

Community and Economic DevelopmentNeighborhood Development

Achievements

• Compliance - Continued to carry out activities and employ processes that ensure compliance with federal regulations.

• Foster partnerships - Continued to make progress towards developing an overall plan to increase Community Housing and Development (CHDO) Capacity.

• Resource Development - Remained proactive to identifying, seeking, and securing additional resources to address community development needs.

Community and Economic DevelopmentNeighborhood Development

Areas of Improvement

• Continue to use HUD technical assistance to close out open grants and activities.

• Continue to seek funding sources that will meet the needs of the community; priority being vacant and foreclosed property.

• Appropriately staff and budget for the completion of current and next year annual plans, budgets and year end reports; begin the process of the 5-year Consolidated Plan for 2015-2019.

• Continue to develop the capacity of existing and create new qualified CHDOs.

Human Services Department

Community Services Division

PRESENTED BY:Division Director Jennifer Jaeger

Rockford Human Services DepartmentScorecard- CSBG Direct Services

Monthly Performance2013

Annual Target

% of Target January February March1st Qtr To

Date

Scholarships 6 0.00% 0 0 0 0

# of housing applications 240 10.00% 9 8 9 26

% still stable in 3 month increments 85% 100.00% 9 8 9 26

# of emergency housing nights due to fire/condemnation/etc. 200 63.00% 7 62 58 127

Emergency Assistance 150 15.00% 9 7 7 23

Life/Safety Repair 25 4.00% 0 1 0 1

SWEEP- Residents assisted 50 0.00% 0 0 0 0

SWEEP- Youth employment training 10 0.00% 0 0 0 0

Commu

nity Acti

on Dir

ect Se

rvices

January February March0

10

20

30

40

50

60

70

# of emergency housing nights due to fire/condemnation/etc.

# of emergency housing nights due to fire/condemnation/etc.

Spike in emergency housing in February and March was due to increase in condemnations by city and county and referrals from Fire Department.

Rockford Human Services DepartmentScorecard- Housing

Monthly Performance2013

Annual Target

% of Target January February March1st Qtr To

Date

Number of Foster Youth Exiting DCSF Stabilized 25 8.00% 1 1 0 2

Number of DCFS reunifying with children due to housing resolution 75 0.00% 0 0 0 0

# units passing inspection 95% 100.00% 9 6 8 23

% units requiring re-inspection 5% 13.00% 0 2 1 3

% failed 0% 0.00% 0 0 0 0

New Permanent Units 5 80.00% 0 0 4 4

Hous

ing

Units that failed first inspection were located at:• 1237 Crosby Street• 532 North Court• 2415 Paradise BlvdFailures were for lack of CO2/smoke detectors, utilities off, minor repairs

Rockford Human Services DepartmentScorecard- Community Health and Engagement

Monthly Performance2013

Annual Target

% of Target January February March1st Qtr To

Date

Youth in 4th and 5th Grade avoiding risk taking behavior 300 84% 239 253 253 253

Schools engaged in underage drinking reduction activities 10 90% 9 9 9 27

Summer Food # of children participating 3000 0% 0 0 0 0

Community Garden volunteers 100 0% 0 0 0 0

Number of volunteer hours 4000 0% 0 0 0 0

Community Garden Pounds of food for community 6,000 0% 0 0 0 0

Persons trained in BASSET 25 24% 0 6 0 6

Elderly provided resource information to sustain independent living 300 4% 7 0 5 12

# of householdsin FCD increasing self sufficiency score 20 15% 1 2 0 3

# of ex-offenders counseled 50 2% 0 0 1 1

# of ex offenders remaining crime free for 90 days or more 25 0% 0 0 0 0

Jobs Created-Standard Loan 5 0% 0 0 0 0

Jobs Created-Micro Loan 10 0% 0 0 0 0

Youth trained in civic engagement 40 80% 32 32 32 32

Households completing financial literacy classes 50 38% 4 11 4 19

Persons completing energy conservation classes 50 18% 0 9 0 9

Housing counseling on landlord/tenant advocacy 50 2% 0 0 1 1

Neighborhood Associations 125 64% 0 0 80 80

Com

mun

ity E

ngag

emen

t

Parolee Call-In

413600

1

2

3

4

5

6

7

8

Total ParticipantsCompleted InitialRescheduledFailed to Follow

Rockford Human Services DepartmentScorecard- Homeless

0400800

1200

Homeless

Homeless

2015 GoalPIT Jan 2009

PIT July 2009

PIT Jan 2010

PIT July 2010

PIT Jan 2011

PIT July 2011

PIT Jan 2012

PIT July 2012

PIT Jan 2013

Homeless Point in Time Count <500 480 448 707 448 319 667 663 1028 786Homele

ss

Higher numbers beginning inJuly, 2012 may be more reflectiveof improved countingmechanisms as well as a spike inBoone County (July-212). Point in Time reflects persons counted in emergency and transitional shelters, persons in jail homeless prior to entry and persons on the street.

Rockford Human Services DepartmentScorecard- Energy Services

Monthly Performance2013

Annual Target

% of Target January February March1st Qtr To

Date

DOE/HHS Weatherization- total applications 120 44% 40 9 3 52

# of Wx audits 120 34% 23 9 9 41

# of Wx final inspections passed 120 83% 40 29 31 100

Air sealing- average decrease in CFMs 500 721 700 640 825 721

Savings to investment ratio >1 >1.96 >1.7 >2.4 >1.8 >1.96

Avg days to close work orders 30 30 30 30 30 30

Emergency Furnace 25 52% 8 4 1 13

ComEd Hardship 1,000 15% 56 31 67 154

LIHEAP/PiPP 6,000 28% 815 539 364 1718

PIPP- Payments on Time 98% 80% 86 78 76 80

Energy

Jan

Feb

March

April

May

June

July

August

September

October

November

December

0 20 40 60 80 100 120 140 160 180

ComEd Hardship Applications

Denied 2013 Approved 2013 Denied 2012 Approved 2012

ComEd Hardship provides financial assistance for customers with a crisis.• In 2012, we earned $34,204.99 for managing these applications, • YTD 2013, we’ve earned $4,192.77.

Rockford Human Services Department

Achievements

• 85% stability in housing for

those receiving rental assistance.

• Active participation in the

RAVEN project

• WIB Grant application and Drug Free Communities grant application submitted.

Improvements

• Recertify 1,004 PiPP consumers beginning April and finishing by June.

• Stabilize 2013 funding

RockStat Report April 2013

Security DepartmentSybil Mueller – Housing Policy Manager

Rockford Housing Authority

Achievements Areas to Improve

Noted decrease in number of criminal arrests for last quarter

Working with the Police Department to “revamp” reporting

Restructuring Section 8 including the Admin Plan

Involvement in RAVEN

Fairgrounds will need additional attention

Implementation of video monitoring equipment

Build relationships with community

Reduce calls for service Continued improvement to

community concerns Positively affect non-resident

arrest rates Refining truancy program Involvement in RAVEN

Rockford Housing Authority Security Dashboard

Blackhawk Brewington Buckbee Fairgrounds Midvale North Main Olesen Orton Keyes Park Terrace Summit Green Total

Criminal Arrests on RHA Property

Benchmark 14 9 0 25 0 3 3 26 3 0 83

2013 13 7 0 9 0 2 3 16 4 0 54

**Benchmark is the average of 2010-2012 (Jan.-March Only)

**Score is based on a standard deviation of previous 3yrs data

Greennormal

Yellowwarning

Redout of normal range

2005 2006 2007 2008 2009 2010 2011 2012 2013 (Jan-March)0

200

400

600

800

1000

1200

1400

1202 1177

669

318 346

224 224

353

54

Total Criminal Arrests:All Developments

Num

ber

of

Arr

ets

2006 2007 2008 2009 2010 2011 2012 2013 (Jan-March)0

100

200

300

400

500

600

700

800

900

1000

259

170

75126

8143 41

12

918

499

243220

143181

312

42

Criminal ArrestsResidents vs. Non-Residents

ResidentsNon-Residents

Jan Feb Mar

criminal 0 0 0

drugs 0 0 0

0.5

1.5

2.5

3.5

4.5

5.5

6.5

7.5

8.5

9.5

Eviction Notices Servedfor Drug/Criminal Activity

Scattered Sites 1st Quarter 2013

criminaldrugs

Jan Feb Mar

Series1 0 2 1

2.5

7.5

12.5

17.5

22.5

27.5

Housing Choice Voucher (HCV)Terminations

Jan. - March 2013

0

100

200

300

400

500

600

700

800

10976

RHA BansJan.-March 2012 vs. 2013

2012 Jan.-Mar.2013 Jan.- Mar.

RHAHQS Inspection Report

HQS Inspection Report - January 2013

Number of Inspections Completed 265Number of Inspections Passed 213Number of Inspections Failed 34 Number of Inconclusive Inspections 18

HQS Inspection Report - February 2013

Number of Inspections Completed 290

Number of Inspections Passed 223Number of Inspections Failed 42Number of Inconclusive Inspections 25

January Summary: Of the 34 units that failed inspection 24 passed during the follow-up inspection. The owners and the families of the other 10 units have been notified in writing of the results of the inspection.

If an owner fails to correct HQS deficiencies by the time specified a notice of abatement will be sent and payment will not resume until the unit passes inspection. All of the 10 failed units are in abatement status. If repairs are not completed during the abatement timeframe the families will be required to move.

RESIDENT PROGRAM STATISTICS JAN-FEB, 2013

RESIDENT SUPPORT SPECIALISTSTATISTICAL REPORTING

DESCRIPTION DEFINITIONPARK TERRACE

LOW-RISESBREWINGTON

OAKSNORTH MAIN MANOR

OLESEN PLAZA

NUMBER OF UNITS 283 418 338

CASE MANAGEMENT Acute Intervention, Welfare Checks, and Resident Interaction

328 374 397

ADVOCACY TO COMMUNITY SERVICESLink to Healthcare Services, DHS, Medicare, Transportation, Utilities, Education, VNA/DORS, and other Social Service Agencies

31 56 39

APPLICATION FOR SERVICESLIHEAP, Phone Service, Unemployment, Circuit Breaker, DHS Application, Resume's, Social Security, and SSI

103 89 62

PROGRAMMING

Resident Council Support, Health Clinics, Speakers, Field Trips, and Workshops 54 19 29

ADMINISTRATION Research and Monthly Reports 48 25 53

TOTALS 564 563 580

RESIDENT PROGRAM STATISTICS EFF 3/1/13

ROSS PARTICIPANTS - 165 PH RESIDENTS

DESCRIPTIONBlackhawk, Orton Keyes, Fairgrounds,Scattered Sites

Contact/Case Management 366Resources/Services -Employment Resources 45 -Job Skills/Clerical Skills Training 60 -Vocational Training 0 -Tutoring 32Health Care/GED 58College 30Reading Classes 24Early Childhood/Head Start 4Fun Safe Summer 0Birth to 3 Program 5Other 534Community Service 277TOTALS 1435

Partnerships

Workforce Connection, Rock River Training, Goodwill, Boys & Girls Club, Rockford Valley College, DHS, Love, Inc., Crusader, Heartland Hospice, Literacy Council, and Girls Scouts

Family Self Sufficency Program

Family Self Sufficiency Program Active Participants

New Enrollments

Post Secondary Class

EnrollmentsPublic Housing(LIPH) 46 0 2 totalHousing Choice Voucher(S8) 92 0 17 totalTOTALS 138 0 19 total

QUESTIONS?

THANK YOU