REGISTER NOW AND SAVE $400! www.kioskcom.com - See inside for details! April 10-12, 2006 Mandalay Bay, Las Vegas, NV The Defining Event for Self-Service Business Solutions A Production of 10th Annual Come to the world’s largest and longest running kiosk and self-service conference and tradeshow! Hear from: Subway, Duane Reade, Levin Furniture, Redbox Automated Retail, United States Postal Service, Campbell Soup Company, Swift Transportation, Sports-O-Zone, and many more
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REGISTER NOW AND SAVE $400!www.kioskcom.com - See inside for details!
April 10-12, 2006Mandalay Bay, Las Vegas, NV
The Defining Eventfor Self-ServiceBusiness Solutions
A Production of
10th Annual
Come to the world’s largest and longest running kiosk and self-service conference and tradeshow!
Hear from: Subway, Duane Reade, Levin Furniture, Redbox Automated Retail, United States Postal Service, Campbell Soup Company, Swift Transportation, Sports-O-Zone, and many more
2 April 10-12, 2006 • Mandalay Bay, Las Vegas, NV
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Make plans now for KioskCom
The Defining Event for Self-Service Business SolutionsKioskCom 2006 will deliver critical content and strategies to ensure kiosk success. Hear directly from companies that deployed kiosks within their organizations.Only at KioskCom 2006 this April in Las Vegas will you learn how kiosks can:
• Increase your average ticket price
• Increase orders per hour, average price per order and speed of service
• Increase incremental revenue
• Increase store traffic through off premise kiosks
• Increase the customer spend by improving the customer experience
• Create an interactive branded merchandising solution
• Create brand extension & increase distribution by enhancing the customer experience
• Increase revenues, usage and enhance customer experience enterprise-wide through integrated multi-channel self-service
• Reduce the cost per transaction
• Automate non-revenue generating functions
Only at KioskCom 2006 this April in Las Vegas will you experience how to:• Increase customer purchases through targeted marketing digital displays
• Develop killer content that increases acceptance in non-traditional kiosks
• Grow your business by leveraging revenue generating kiosks
• Achieve business objectives through self-service technology - tips & tricks to optimizing your kiosk project
• Manage & sell enterprise-wide customer experience technologies to stakeholders
• Maximize transactions by integrating payment choice in your self-service system
• Case Study: Pitfalls & successes: analysis of a 14-year-old kiosk program's successes and failures
• Case Study: Tales from the trenches: creating engaging content to increase customer usage
As organizations continue to focus on improving their margins, interactive self-service kiosks provide a solution to the ongoing dilemma companies face - how to increase revenue, decrease expenses and improve the customer experience.
In recent years there has been an emergence of kiosk deployments worldwide. While many have been successful, many have failed. What is the critical differen-tiator for success? A well thought out kiosk strategy, and an understanding of the lessons learned by those who have deployed before.
At KioskCom 2006, you will gain the strategic insight and lessons learned neces-sary for kiosk success. This year’s event focuses on how kiosks address and solve an organization’s business challenges, and how to gain executive buy-in and funding.
�Register Now!
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Why You Must Attend
Consider These Statistics*:• Kiosks in retail show a 6-8% increase to incremental sales
• Kiosks in North American retail locations will rise 69% by 2007
• Kiosks reduce the average processing cost of a ticket transaction from $3.68 by an employee to $0.16!
• Amtrak reports revenues of $330M per month generated through the self-ser-vice devices.
• Levin Furniture’s credit approval kiosk generated an increase of over 30% in sales
• Subway’s made-to-order kiosks increased average ticket orders by over 25%, while also increasing the number of orders processed each hour
Robert Plante Kiosk Program Manager, BMW, LLC of North America
David Siegel General Manager, Duane Reade Express, Duane Reade
Dave Watkins Application Engi-bear, Build-a-Bear Workshop
Janet Webster Manager, Retail Service Network and Access Management Delivery and Retail, United States Postal Service (USPS) Retail Services
KioskCom Advisory Board
Now entering its 10th annual production, KioskCom is the world’s largest and longest running kiosk and self-service conference and tradeshow, delivering business solutions focusing on interactive self-service programs to a highly qualified audience in the areas of retail, finance, hospitality, tourism, health care, government, gaming/entertainment, hospitals, restaurants, QSR’s, ticket-ing, photo and other industries.
KioskCom singularly delivers the best quality of information, networking and solutions to our audience and offers multiple networking opportunities for you to be face-to-face with these buyers through lunches, breaks, receptions and the exhibit hall.
* Statistics courtesy of Summit Research Associates Inc, Levin Furniture Company and Dollard Development Inc.
4 April 10-12, 2006 • Mandalay Bay, Las Vegas, NV
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KioskCom Keynote Sessions
Debra Chin Manager, Retail
Service Equipment, United States Postal Service (USPS) Retail
Services
Janet Webster Manager, Retail Service
Network and Access Management Delivery and Retail, United States Postal
Service (USPS) Retail Services
Susan McKeen Manager, Retail Access Channels, United States Postal Service (USPS)
Retail Services
Margot Myers Manager, Retail In-Store Programs, United States
Postal Service (USPS) Retail Services
Hear real-world case studies from the deployers themselves:Debra Chin, Manager, Retail Service Equipment, United States Postal Service (USPS) Retail ServicesBob Grewal, Subway Franchisee, Dollard Development Inc.Basil L. Hawanchak, Vice President, CFO, Levin Furniture CompanyGregg Kaplan, Chief Executive Officer, Redbox Automated Retail, LLC Barbara Kennedy, Vice President of Human Resources and Safety, Swift Transportation Co. Inc. Lindsey Lundeen, Employee Communications Coordinator, Swift Transportation Co. Inc. Susan McKeen, Manager, Retail Access Channels, United States Postal Service (USPS) Retail ServicesPat McKenna, President, Sports-O-ZoneFrancie Mendelsohn, President, Summit Research AssociatesBill W. Moore, President & CEO, Independence Visitor Center CorporationMargot Myers, Manager, Retail In-Store Programs, United States Postal Service (USPS) Retail ServicesMichael Penwell, Project Manager, Video & New Media, SAS InstituteAlan Rogers, Information Systems Specialist, State of Oregon Employment DepartmentFlemming Scott Jr., Manager of Human Resources, Campbell Soup CompanyDavid Siegel, General Manager, Duane Reade Express, Duane ReadeJanet Webster, Manager, Retail Service Network and Access Management Delivery and Retail,
United States Postal Service (USPS) Retail Services
... and more! Check www.kioskcom.com for complete list.
Featured Speakers
KEYNOTE PANEL: Increasing Revenues, Usage and the Customer Experience Enterprise-Wide through Integrated Multi-Channel Self-ServiceDue to the significant challenges facing the U.S. Postal Service (USPS) arising from increased competition, technological change, and decreasing first-class mail volumes, there has been unprecedented pressure in the organization to cut costs and generate revenue to maintain financial viability. USPS initiatives have expanded access to improved customer service without increasing costs while maintaining brand identity enterprise wide.
Attend this presentation and learn:How the USPS focused on its customers to develop action plans to be more competitive; How the Automated Postal Center has created positive results for the USPS; How the USPS maintained brand identity and service continuity over various customer touchpoints; What is planned in the near-term future as the USPS continues to use self-service strategies to serve its customers
Bob Grewal Subway Franchisee, Dollard Development Inc.
KEYNOTE: How Self-Service Kiosks Serve More Customers in a QSR - Increasing Orders Per Hour, Average Price Per Order, Upsell and Speed of ServiceLost customers to competitors due to a lengthy wait during the lunch-hour crunch at a busy on-campus Subway, combined with the challenge of improving order accuracy in a rushed environment led Subway to the critical business decision to implement self-service ordering kiosks.
Attend this presentation and learn:How a Subway Franchisee determined kiosks were the correct business solution; How to Make the Business Case for Kiosks; How to Get Buy-In from Employees; How to Facilitate Installation of Self-Ordering Kiosks; How to Increase Customer Usage
�Register Now!
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Track 1: Revenue GenerationBoosting In-Store Sales: Increasing the Customer Experience and SpendAttend this presentation and Learn How and Why Levin Furniture:
Made the strategic decision to proceed with self-service kiosks for big ticket itemsIncreased the average sales transaction by 32%Utilized kiosks to increase their workforce efficiency
Increasing Incremental Revenue & Traffic through Automated RetailAttend this presentation and Learn How and Why Redbox Automated Retail:
Developed the business case behind the launch of RedboxLeveraged existing locations to increase incremental revenue & extended their brandDeployed over 800 kiosks with over 5 million transactions, developing a scalable kiosk project
Increasing Incremental Sales & Store Traffic Through Off Premise KiosksAttend this presentation and Learn How and Why Duane Reade Drugstores:
Determined that in-store & off-premise kiosks will increase sales and improve customer experienceExtended their brand through automated retailDesigned and marketed the program to customers
Leveraging Revenue Generating Kiosks to Grow Your BusinessAttend this presentation and Learn How and Why:
Revenue-generating kiosks can effectively complement a store’s sale forceThe kiosk can be used to increase store revenuesThe kiosk can be positioned and promoted in the retail environment
Improving ROI by Maximizing Payment Flexibility and Payment Choice in Your Self-Service SystemAttend this presentation and Learn How and Why Sports-O-Zone:
Determines the best payment acceptance model for your kiosks Incorporates cash acceptance into a self-service system Manages and maintains a network of cash accepting kiosks
Creating Loyal Customers to Increase RevenueAttend this presentation and Learn How and Why:
To ensure the correct number of kiosks are deployed to satisfy demand and avoid long linesTo manage transactional kiosks, ensuring customers feel their transaction is safe and secure.To assure positive experiences at the kiosks for your customersTo monitor the performance and the customer opinion of your kiosk network
Up-selling Customers Through the KioskAttend this presentation and Learn How and Why:
Studies show that more customers say “yes” to a kiosk initiated up-sell rather than a humanKiosks create happy customers who want to increase their average ticket order before checkoutCustomers feel kiosks offer consistent quality and accurate order-takingKiosks programmed to ask customers for up-sell have a quicker ROI than many other technologies.To use up-selling at any self-ordering kiosk to improve sales
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KioskCom Session Highlights...see www.kioskcom.com for complete descriptions
Sessions and speakers are subject to change. See the KioskCom website at www.kioskcom.com for the most up-to-date information and complete session descriptions.
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Track 2: Business SolutionsAutomating Non-Revenue Generating FunctionsAttend this presentation and Learn How and Why:
To justify the return on investment in a kiosk that collects no revenueKiosks increase workflow and operational efficienciesKiosks reduce time-consuming and staff-intensive labor practicesKiosks increase the speed of service and analysis for back-end processes
Increasing Efficiency & Reducing Operational Expenses through Automated Human Resource KiosksAttend this presentation and Learn How and Why Swift Transportation:
Leveraged existing locations to increase incremental revenueInitiated, deployed and maintained a kiosk network across a wide geographic rangeOptimized communication and reduced operational expensesIntroduced and marketed a kiosk program to a diverse work force
Driving Customer Experience Technologies in the Enterprise – a 360° View of Customer Facing IT Strategies Attend this presentation and Learn How and Why To:
Create a positive customer experience to increase sales and loyalty to fuel long-term profitsFormulate strategies that surround the consumer with coherent tools, consistent messages and maximum brand experienceDesign practical steps toward implementing a highly efficient and effective self-service program across multiple channels.Develop a model for effectively leveraging content, technology tools and in-store assets to deliver world-class self-service initiatives
Increasing Operational Efficiencies through Employee Self Service Kiosks Attend this presentation and Learn How and Why Campbell Soup Company:
Improved operational and workflow efficiencies in a manufacturing setting Empowered and gained buy-in from a non-salaried workforceDecreased time spent by senior management on non-revenue generating issuesEffectively deployed human resources kiosks for employee benefits, vacation and overtime scheduling and conflict resolution
Achieving your Business Objectives through Self-Service Technology - Tips & Tricks to Optimizing your Kiosk Project Attend this presentation and Learn How and Why:
To quantify the incremental ROI generated by avoiding the oversights To identify the most common oversights that doom a self-service deploymentTo understand the technologies and processes required to address those oversights The key components of the self-service process workflow impact your project’s successTo reduce the risk of failure and develop a plan to avoid the five most common kiosk deployment oversights
Pitfalls & Successes: Analysis of a 14-year-old kiosk program's successes and failuresAttend this presentation and Learn From The State of Oregon-Employment Department
What pitfalls to avoid for long term successHow to manage a major kiosk replacement projectHow to incorporate new requirements in a replacement projectHow to manage a kiosk initiative with over 300,000 pages per month, and 50,000 users per year.How to reduce costs on a kiosk project.
Reducing the Costs of Customer Service through Online (Web) Self-ServiceAttend this presentation and Learn How and Why:
Online self-service can reduce staff-intensive, time-consuming and expensive processTo take steps to move customer service to the webA number of businesses have successfully moved customer service processes onlineTo create more satisfied customers through online automation
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KioskCom Session Highlights...see www.kioskcom.com for complete descriptions
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Track 3: Improving the Customer ExperienceKiosks as a Marketing Vehicle: Content, Customization, and End-User Benefits in Non-Traditional KiosksAttend this presentation and Learn How and Why SAS Institute:
Generated executive level support for kiosksMeasured ROI in a non-traditional kiosk environment through frequent evaluations of the kiosk networkDeveloped unique content to reach various target audiences while maintaining a consistent look throughout the network
Using Kiosks to Create an Interactive Branded Merchandising Solution Attend this presentation and Learn How and Why:
In-store kiosks can create a distinctive brand marketing identityTo capitalize on your in-store presenceSeveral companies have created a dynamic in-store presence with kiosk signage
Tales from the Trenches: Creating Engaging Content to Increase Customer UsageAttend this presentation and Learn From Summit Research Associates:
Steps to ensure your kiosk project’s customer interfaces are user-friendlyHow to avoid common mistakes in designing a customer interface What works, and doesn’t work in today’s self-service environment How to avoid pratfalls that sometimes happen to good kiosk ideas
Creating Brand Extension & Increased Distribution by Enhancing the Customer ExperienceAttend this presentation and Learn How and Why The Independence Visitor Center:
Used kiosks to boost interest in tourism and help visitors access informationConcluded that developing electronic sales agents (or virtual concierges) was the best solution Developed a realistic ROI projection in a tourism kiosk programCreated the right mix of content and capabilities in a multi-location kiosk project.
Reducing Employee Turnover and Creating More Efficient Applicant Screening Attend this presentation and Learn How and Why:
Kiosk-based electronic applications help increase store productivityTo reduce the risk of bad hires and employee turnover through kiosk screeningTo increase the applicant data bank through kiosk based applications
Increasing Customer Purchases through Targeted Marketing Digital Displays Attend this presentation and Learn:
How to use digital signage technology on the retail floor to influence consumer behavior How marketers are reaching out to consumers in retail aisles to build sales How to create and manage content with digital displays
Increasing Speed of Service & Reducing Wait Time Attend this panel discussion Learn How and Why Kiosks:
Enable an increase in orders processed – across many different types of businessesCan be used to eliminate queues at checkoutProvide self-service that reduces the need for non-revenue generating store personnel Are used by companies of all types and sizes
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KioskCom Session Highlights...see www.kioskcom.com for complete descriptions
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Dinner & Ceremony7:00 PM Join us for an evening of enter-tainment, networking, food and fun, as we honor the 2006 winners of the KioskCom Excellence Awards. For more details on the KioskCom Excellence Awards please visit www.kioskcom.com/awards.asp or call 203-371-6322.Be sure to sign up for the awards dinner when purchasing your conference pass!(Separate registration required)
Grand Opening Reception in the Exhibit Hall4:45 - 6:15 PM Enjoy drinks and hors d'oeurves in the KioskCom Exhibit Hall with all KioskCom attendees and hundreds of exhibiting companies. Unwind from the day of conference sessions and networking to catch up with your colleagues and discuss the day's activities and your dinner plans!
Special Events
Monday, April 10 Monday, April 10
TECH TALKS Monday and Tuesday during Exhibit Hall hours: All KioskCom attendees are welcome to attend the all-new Tech Talks during exhibit hall hours in the KioskCom Theatre on the show floor. These interactive discussions will be led by industry experts and solutions providers on a multitude of important kiosk applications and self-ser-vice hot topics. Seating is limited, but is open to all registered attendees.
New! Monday and Tuesday
Visit the Inaugural KioskCom Future Applications PavilionSponsored by
The KioskCom Future Applications Pavilion will demonstrate new and, as of yet, unreleased ideas and applications. Come see creative design concepts and technologies that will create new and exciting experiences for your custom-ers. Learn the most innovative ways to increase revenues and profits for your company. The future applications on display will focus on such categories as:• Retail Automation• Consumer Electronics• Banking/Financial Services Automation• Fashion & Apparel Automation• Healthcare Automation• Mass Merchandise Automation• And more!
For more information on the specific applications and companies, please visit www.kioskcom.com/conference/specialevents.asp
Monday and Tuesday
Manufacturer's Breakfast8:00 - 8:45 AM sponsored by
All manufacturers – both exhibitors and attendees – are invited to join Productive Plastics & Kleerdex for a private, exclusive breakfast where you will learn about the new special benefits of Thermoforming Cosmetic Enclosures for Self Service Kiosks. For more information, please visit www.kioskcom.com/conference/specialevents.asp or email [email protected].
Tuesday, April 11
KioskCom Express Tour of Las Vegas! 9:00 AM - 1:00 PM Join KioskCom as we embark upon a real-life kiosk tour around Las Vegas, a city booming with many kiosk deployments! Attendees will hop on the KioskCom Express and be delivered to various kiosks around town, viewing, and actually using and field testing them in their natural environment.Tours will be led by industry and deployment experts, and at each stop we will be joined by a representative from the deployment location, explaining the benefits they have seen and expect to see from the kiosks.For a listing of the KioskCom Express stops, please visit www.kioskcom.com/conference/specialevents.asp. Separate registration required.
Wednesday, April 12
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APWArcaTech SystemsAsahi Seiko USA IncBematech Boca SystemsCashCodeCeroViewCitizen Systems America
Technologies Inc.JCM American CorpKING Products & Solutions Inc.Kiosk Information Systems, Inc.LA GARDLiveWire InternationalMagTek, Inc.MAX International Converters, Inc.MediaSolution, Inc.MEI (a Division of Mars Incorp)Microboards Technology LLCMicrocom Corporationmuvee TechnologiesNanonationNetkeyNippon Primex Inc.NITNoren Products, Inc.
Noritsu America Corp.Olea Exhibits/Displays Inc.Paper Systems Inc.Pelham Sloane Inc.Planar SystemsPractical AutomationPro-TechRadiant SystemsSCAinteractiveSeiko Instruments TechnologySiteKiosk by PROVISIOSMART TechnologiesSource TechnologiesSt. Clair InteractiveStacoSwitch, Inc.Star Micronics AmericaStorm InterfaceSwecoin USSynertron Technology, Inc.Tatung Company of AmericaTechnik ManufacturingTelparTranax Technologies, Inc.VENDAPIN L.L.C.Verifone, Inc.WebRaiser Technologies, Inc.Wright LineZytronic
Meet Top Solutions Providers in the Expo Hall(Partial list, as of press time. Check www.kioskcom.com for a complete list of exhibitors)
Sponsors
Sponsors
Media/Association Partners:
Platinum Sponsors Gold Sponsors
Silver Sponsors
10 April 10-12, 2006 • Mandalay Bay, Las Vegas, NV
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Hotel Information:KioskCom has reserved a block of rooms at Mandalay Bay in Las Vegas, Nevada. For reservations please call 702-632-7000 or 877-632-7000. Be sure to mention KioskCom to receive the special group rate of $228 + tax.
KioskCom has also reserved a block of rooms at the Luxor hotel at a discounted rate of $143 + tax. For reservations please call 702-262-4444 or 800-288-1000. Please be sure to mention KioskCom to receive the special group rate.
Please note: Discounted rates are only available until March 9, 2005.
KioskCom Audience Qualification PolicyALL ATTENDEES MUST BE PRE-APPROVED BY SHOW MANAGEMENT.
In order to continually provide the greatest possible education and networking value to attendees and exhibitors, KioskCom’s executive committee reviews and approves every single attendee applicant. Qualified buyers are invited to attend the exhibit hall free of charge. Qualification will be determined based upon such criteria as the attendee’s buying authority, the project deployment time schedule and the scope of the project. Attendees must demonstrate that they are buyers, influencers or key decision makers in the determination of the kiosk project deployment – those people who are directly involved in the decision making and funding process for their organizations.
Sellers of kiosk systems, kiosk components, consumables, or services are welcome to participate as exhibitors and sponsors of KioskCom, but will not receive complimentary exhibit hall passes, unless formally invited by a specific exhibitor through the Exhibitor VIP program.
If you are a member of the KioskCom Professional Society or another partner organization please call about your registration discounts.
Cancellation Policy:Substitutions of attendees will gladly be accepted at any time at no charge. If you wish to cancel your registration and do so by March 10, 2006, you will receive a full refund. After this date, no refunds will be issued. You will be required to send written notice of cancellation.
Event Schedule
Monday, April 10, 2006
8:45 - 9:00 AM KioskCom Opening Remarks
9:00 - 10:00 AM Opening Keynote Presentation
10:00 AM EXHIBIT HALL OPENS
10:00 - 10:30 AM COFFEE BREAK IN THE EXHIBIT HALL
10:30 - 11:30 AM Conference Session
11:45 AM - 12:45 PM Conference Session
12:45 - 2:00 PM Luncheon for Speakers and Delegates, sponsored by Netkey
2:15 - 3:15 PM Conference Session
3:15 - 3:45 PM REFRESHMENT BREAK IN THE EXHIBIT HALL
3:45 - 4:45 PM Conference Session
4:45 - 6:15 PM KioskCom Grand Opening Reception in the Exhibit Hall