approach to QM Developing and implementing a QM approach to the

The Australian Bureau of Meteorology - approach to QM Developing and implementing a QM approach to the delivery of products and services that achieves certification of compliance with AS/NZS ISO 9001

April 2015

Helen Tseros (Quality Manager) Quality Assurance & Governance Unit

BRIEF BACKGROUND

ICAO

2.2.2 Each Contracting State shall ensure that ... establishes and implements a properly organized quality system ...

WMO

• Supported by WMO Cg & EC

• Bureau hosts the WMO QM web site & WMO QM Forum

• WMO QMS – TT established

WMO QM Forum

DDH

Our processes support frontline services, innovation and efficiency creation within a quality managed framework ...

Current Certifications

ISO “UMBRELLA” CERTIFICATION

Potential “cosmetic” certification – broad organisational wide coverage but shallow penetration into “some” levels of the organisation

A failure to penetrate into all levels of the organisation = limited QMS knowledge and exposure that in turn

leads to an unsustainable and unviable QMS

Line of QMS visibility

QMS Scope

Engineering Staff

Executive Management

Operational Staff

Section Management

Program Management

Operational Management

Administrative Staff

Training Staff

The Bureau approach to developing and implementing a QMS to achieve certification of compliance …

Aviation Weather Services

IT Staff

Engineering Staff

Operational Staff

Section Management

Program Management

Operational Management

Administrative Staff

Training Staff

Marine Weather Services

IT Staff

Engineering Staff

Operational Staff

Section Management

Program Management

Operational Management

Administrative Staff

Training Staff

Defence Weather Services

IT Staff

QMS Scope QMS Scope QMS Scope

Aviation

AS/NZ ISO 9001:2008 Certified: • HO Program Office • SAMU • NOCMET • VAAC

Marine Weather

Marine Weather Services achieved certification of compliance April 2013

Met Authority

The Meteorological Authority achieved certification of compliance June 2014.

QMSs under Development

• Bureau National Operations Centre

• Flood Forecast & Warning Services

• Commercial Weather Services

• Defence Weather Services

• Regional Forecasting Centres

“New” AS/NZS ISO 9001

SEPTEMBER 2015

• ALL NEW HWF QMSs WILL BE DEVELOPED WITHIN THE AS/NZS ISO 9001:2015 FRAMEWORK

• THERE WILL BE A 3 YEAR PERIOD FROM OCTOBER 2015 TO ENABLE THE TRANSISTION FROM AS/NZS ISO 9001:2008 to AS/NZS ISO 9001:2015

Implementation Steps

2. Establish the QMS Scope

3. ISO 9001 "Demystified” training

4. Identify QM focal point

5. Conduct Gap Analysis

6. Utilise a QM Manual?

7. Conduct initial Quality Mgt Review Meeting

8. Conduct initial internal audit on QMS documentation

9. Conduct further internal audits & QMRMs as necessary ~4

10. Identify appropriate certification body & auditor

11. Certification auditor conduct Stage 1& Stage 2 certification audits

12. Certification of compliance to ISO 9001:2015 achieved

1. Start-up meeting

QUESTIONS