Apprenticeship in customer service and barista mastery Apprenticeship in management and leadership Business and enterprise higher level Apprenticeship (From 2014) NVQ Level Time to complete Equivalent A–C GCSEs A Levels Higher Education National Diploma Number of team members responsible for Career development opportunities Move on to Apprenticeship in management and leadership (Level 3) Move on to higher level Apprenticeship (Level 4) Move on to Area Management / Operational Level opportunities (HR, Marketing, Accounting, Construction and Design) 2 9 0 15+ 12 MONTHS 5 2 12 MONTHS Comparisons As a business, championing vocational alternatives to higher education, Starbucks is committed to hiring talent with an interest in retail through the Starbucks Apprenticeship scheme. The scheme helps individuals foster the transferable skills needed to ensure successful employment, from commercial awareness to customer service and leadership. Apprenticeships Managing self and personal wellbeing Resource and systems management Problem solving Barista skills £ Commercial acumen Customer relationships Leadership Working relationships 3 4 Core skills developed through 3-stage apprenticeship programme 18 MONTHS Launched April 2012 new apprentices recruited between Sept 2012–Sept 2014 1,000