Applying Business Process Principles To Information Design

Applying business process principles to Information Design

Urmi Roy

STC 2009, Bangalore, India

© Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 2

ObjectivesAt the end of this session you will• have an understanding of business processes• learn to align the information to these business processes

• Information design • Business processes• eTOM business process to information design


What this session does not claim• It is not an exhaustive session on information design• It is not an exhaustive session on eTOM


What is information design“Information design is the skill and practice of preparing information

so people can use it with efficiency and effectiveness.”

Business contextUsers

Content


What is a business process• Business process• Process Composition


Business ProcessSales Pre Sales Development Distribution Finance

Sell to customer


eTOM processes


Operations(OPS)processes


OPS processes level 2


OPS processes level 3


Operations(OPS)processes


Network operator processes• Plan a resource• Install a resource• Commission a resource • Test and activate a resource • Monitor a resource • Troubleshoot a resource • Prevent resource failures• Collect billing data


Develop an Information Model • Derive process categories/task categories from business

processes• Use process model to design information model • How

– Analyze existing content/ content inventory– Identify relationships and patterns– Identify information types– Create subcategories– Organize content


Chronological order• Plan • Install • Commission • Integrate


Alphabetical order• Abbreviations• Alarms• Commands• Compatibility• Databases• Files• Hardware


Frequency• Troubleshooting

– Troubleshooting NE x– Troubleshooting NE y– Troubleshooting NE z


Product structure• Installing

– BSC– BTS

• BTS 1• BTS 2


Information model About this document set

Descriptions

PlanningInstalling CommissioningTesting

MonitoringTroubleshootingPreventing FailureCollecting Billing Data

Reference

Legal and safety requirements


To end• Quicker access to the information• Harmonization between information products• Process owners


Thank you

Q&A

Applying Business Process Principles To Information Design

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