Applications of ECM within Law Enforcement

Rev 1.1 02092009

ECM in Law Enforcement

Overview

The ability to access evidence and all case related information is vital, whether in the office or in the field

On your mission to combat crime, time is of essence and access to information is critical

Digitization of information and evidence can serve as the foundation for creating a secure library that can be searched and accessed from the office or crime scene

Business Challenge

Community &Engagement

Police HQ

Administration

Manual logging of cases increases potential for human error

Heavy storage space requirements for paper files

Operations Support

Lengthy process to search, identify, and access critical information

Need for increased depth in crime analysis

AdministrationOperationsSupport

Security & Compliance

Poor controls for access to secure information and repositories

Lack of consistency in processes for protocols and information approvals

Investigation & Patrol

No real time access to arrest records & evidence decreases response time

Multiple information silos across the organization make it difficult to find information quickly & easily

Community & Engagement

Poor Web site structure provides a less than optimal citizen experience & diminished access to services

Security &Compliance

Investigation &Patrol

Gaining Efficiency with ECM

Community &Engagement

Police HQ

Administration

Improved case file management means time savings & less storage space

Consolidated information reduces duplicate work

Operations Support

Enhanced crime analysis capabilities

Greater ability to allocate police officers, investigate crimes and prevent crime.

.

AdministrationOperationsSupport

Security & Compliance

Enhanced access controls to confidential information.

Compliance with regulations through improved retention policies & records management

Investigation & Patrol

Access to evidence, arrest records, mug shots and case files in real time. Access from crime scene, car or office.

Digital library provides a single source of truth.

Mobile Information Access

Community & Engagement

Timely & accurate information about policies and services

Interactive Web communication supports citizen engagement

Security &Compliance

Investigation &Patrol

User Story – Essex Police

Challenges

Laborious process to search, identify, and access critical information

Need for increased depth in crime analysis

Benefits

Real time access to service information requests

Enhanced crime analysis capabilities Increased ability to allocate police

officers, investigate crime and prevent crimes within designated wards

Solution

Open Text Business Intelligence

Industry: Government

Copyright © Open Text Corporation . All rights reserved.

User Story – West Yorkshire Police

Challenges

Manual logging of approximately 95,000 tickets per year

The process was prone to human error and extremely lengthy which impacted quality of customer services

Benefits

Customer and police inquiries are addressed now in real time, which has significantly improved customer services

Reduction in human error Utilization of office space for staff

rather than paper Quick user adoption and ROI

Solution Imaging & Capture; Document

Management

Industry: Government


Web Content Management

Collaborative Workspaces

Citizen Self Service/Support

Portals

Mobility & Social Networking

ECM Suite for Government

Engagement


Enterprise Library

Enterprise Process Services

User Experience Services

TransactionLifecycle

Open Text Mobility and Social Networking

Key Features

Blogs, Wikis and Forums

Ratings, Tags, Comments

Rich Media: Podcasts, Photos, Slides, Video

Idea Management

Event Management and Team Calendars

Social Search & Recommendations

Open Text Web Content Management

Key Features

Intuitive In-Context Editing and One-click publishing

Page Layout and Theme Management

Dynamic Presentation

Intelligent Caching and Performance Management

Sample Sites & Templates



Enterprise Library



TransactionEngagement Lifecycle

Governance, Risk and Compliance

Case Management

Contract Management

Correspondence Management

Open Text Records Management

Key Features

Classify and categorize all information assets

Supports time and/or event based retention schedules

Central disposition process for all enterprise content

Hold order preservation and management

Bar -code and label support Warehouse and space

management

Open Text Case Management Framework

Key Features

A common platform for organizations to easily configure different case applications

Improve case worker efficiency and productivity

Ensure integrity of case content and processes

Provide better constituent/customer service

Minimize exposure to risk



Enterprise Library



Engagement Lifecycle Transaction

Suspense and Activity Tracking

Vendor Invoice Management

Transactional Content

ManagementDigital Mailroom

Open Text Digital Mailroom

Copyright © 2008 Open Text Corporation. All rights reserved.

Slide 14

Key Features

Eliminate paper and manage all types of incoming documents

Integrate with ERP systems to link paper documents to account information

Automate Meta-data Extraction with OCR/ICR

Archiving and Storage

Regulatory Compliance

A Few of Our Government Customers

A one-stop gateway to comprehensive, integrated online government services and information

Open Text Web Content Management Solution

Citizen Self Service Portal

40K Seats

Open Text CLM and Communities of Practice

“ShareCenter” enables employees to search, classify, collect, and disseminate corporate knowledge

58 government departments

Open Text ECM solution provides the functionality to capture, manage, store, process, preserve, protect and retrieve document-based information

Foundation for Government 2.0 Initiatives


Applications of ECM within Law Enforcement

Technology

access critical information

secure information

information approvals

real time access

case related information

multiple information

response time

crime scene