GSS America extends support for Application Development and Maintenance initiatives and helps customers focus on their strategic priorities. The cost effective AMS solutions from GSS ensures that customers achieve significant savings on running their business operations, so that they can channel these savings towards new product development initiatives that contribute to additional revenue generation.
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Mobile Platforms / APISWin Mobile 6.5, Andriod, RIM API
Portal TechnologyMOSS 2007, DotnetNuke, Liferay5.x IBM ,WebSphere Portal Server V 6.x, Jboss Portal 2.x
Middleware TechnologiesIBM MQ Series, Ms Biztalk 09, Mule ESB, Tibco Business Works, Tibco I Process, IBM Web Sphere Process Server v 6.x, IBM Web Sphere Message Broker V 6.x , MSMQ
BI AnalyticsCognos, Weka, Business Objects, Jasper, Pentaho
Server Stack CompetenciesWebserversIBM WAS 7.x , IIS 7, Oracle WebLogic AS , Tomcat 6.x, Apache, Jboss 4.x
DatabasesOracle, SQL Server, My-SQL, DB2
OSLinux, Windows Server 2008, Mainframe Te
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LegendIndicates‘As-is’ Capability
IndicatesProposed Capability
4
Application Development Services
Custom Application Development Portals Mobile Applications
• Legacy Applications
• Web Applications• Client Server• Desktop• Web Services• Reporting• Integration
• Custom Developed• Collaboration• Content
Management
• Windows Mobile• IPhone• Bluetooth • GPRS • GSM• 3G• SMS • MMS
Acquire Knowledge • Business • Process • Technical
KT Techniques • Self Study• Classroom and Discussion• Joint Workshops
Review & Refine Processes
Shadow Support
Stage 1• Discuss Tickets,• Understand Applications,• KT to offshore
Stage 2• Fix Low Criticality Problems,• Interact with Client users, Involve offshore in
tickets/problems
Stage 3• Fix all defect types, Discuss
solutions with incumbent team
Stabilization
Customer Support Team GSS America Team Offshore Onsite
Current ServicesBy Customer /
Incumbent Support Team
Deliver Support Services from
OffshoreCut Over Activities Continuous
Improvement
10
Assessment Parameters
Due Diligence Assessment Parameters
Application
Characteristics Service
CharacteristicsOrganization
Characteristics
• Application Size• Complexity• Criticality• Volatility• Technology / Resource / Skill • Documentation• Test suites• Interfaces• Standards and Guidelines• Network and Special H/W,
S/W requirements• Development backlog
• Help Desk• Problem Management• Release Management• Change Management• Support Locations• Service Level Metrics • Development process• QA process• KM practices• Service Windows• Current Service Levels and
Service History• Information Security /
Business Continuity / Disaster Recovery
• Organization Structure• Current Staffing• Business Nature• Security and Controls• Interface with other groups• Governance Needs• Reporting / Communication
guidelines• Escalation Process
Due Diligence Deliverables
Due Diligence Report : This covers Scope definition, Assessment of current application state, Current service metrics and key performance indicators, Current problem areas and Offshorability Analysis Report
Transition Plan: This covers Transition Approach, Transition Plan/Timelines, Risk assessment and critical success factors
Risk• client: Low/Medium• Service provider: High(but higher for all if baseline of services changes a lot!)
Time & Material (T&M)
Features:Price based on the supplied resources, charge of materials and other costs incurred such as travel costs.
Best Use• Good estimate on number of
resources• Easy/Quick resource availability• Client want visibility into
resources
Risk• client: Medium/High• Service provider:
Low
Output Based
FeaturesPricing for services units or transactions, which is based on output or consumption, such as the number of users, workload volume, device counts, transactions or incidents
Best Use• Accurate baselines with well
defined, stable requirements• Fluctuations in output or
consumption• Well-defined service levels
Risk• Client: Low• Service provider: Medium
Case Studies
Customer Name Service Offering Service Line Domain Technology
Merchants Automotive Group
Application Development Portals Transportation and Logistics
Liferay, Jasper BI and SQL Server
Dubai Municipality Application Development Portals Government IBM WebSphere and Liferay, SQL Server, Oracle
Ministry of Education Application Development Portals Government MOSS and SQL Server
Here’s Everything Best Application Development Custom Application Development
Retail Liferay, Jasper BI and SQL Server
Hear USA Application Development Portal Health Care MOSS and SQL Server
Frontier Airlines Application Development Custom Application Development
Logistics MS .NET and SQL Server
Georgia Aquarium Application Development Portal Retail MOSS and SQL Server
American Institute of Architects
Application Development Custom Application Development
E-Commerce MS .NET and SQL Server
Saudi Food and Drug Authority
Application Development Custom Application Development