Application Management Pack for Oracle E-Business SuiteCustomer Case Study Angelo Rosado Senior Product Manager Oracle Santosh Kumar Senior Technical Lead ... Automated Cloning Hot

Application Management Pack for Oracle E-Business Suite

Customer Case Study

Angelo Rosado

Senior Product Manager

Oracle

Santosh KumarSenior Technical LeadEmerson

The following is intended to outline our general

product direction. It is intended for information

purposes only, and may not be incorporated into any

contract. It is not a commitment to deliver any

material, code, or functionality, and should not be

relied upon in making purchasing decisions.

The development, release, and timing of any

features or functionality described for Oracle’s

products remains at the sole discretion of Oracle.

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Program Agenda

• Lifecycle Management

• Enterprise Manager Grid Control

• Application Management Pack

– Overview

– Key Capabilities

– Roadmap

• Customer Case Study – Emerson

• Q & A

Lifecycle ManagementOverview

ITIL Principles

System ManagementChange

ManagementProblem

Management

Application

Management PackApplication Change

Management Pack

Application

Management Pack

Enterprise Manager

Grid Control

Oracle’s Complete Enterprise Software StackBuilt-in & Integrated Manageability

– Leader in the complete

enterprise application

stack

– Built-in manageability

in every tier

– Integrated

manageability across

the entire stack

Oracle Enterprise ManagerIncreases Business Efficiency

• Manage applications top-down, from the business perspective by understanding user experiences and business impact of IT issues

• Manage entire application lifecycle to increase business agility with comprehensive application quality management and compliance solutions

• Reduce operational costs through intelligent diagnostics and automated IT processes

Fusion Applications

Application Management Packs for

• Oracle E-Business Suite

• PeopleSoft Enterprise

• Siebel

• JD Edwards

Centralize your Applications ManagementOracle Enterprise Manager

Oracle E-Business

Suite Packs

Oracle E-Business Suite Packs

• Discovery

• Cloning

• Monitoring

Application Management

Pack for Oracle E-Business Suite

• Customization Manager

• Patch Manager

• Setup Manager

Application Change

Management Pack for Oracle

E-Business Suite

Oracle E-Business Suite Packs

Application Management Pack for Oracle E-Business Suite

Enterprise Manager Grid Control (10gR5)

Extends Enterprise Manager Grid Control to monitor and manage Oracle E-Business Suite system

Application Management Pack for Oracle E-Business

Suite (AMP)

11i1011i1011i1011i1011i10R12.0.4

11i1011i10R12.1

AMP: Features

© 2009 Oracle Corporation – Proprietary and Confidential

AMP

Centralized Management

Pro-active Monitoring

Configuration Reporting

Service Level Management

Automated Cloning

AMP: Centralized Management

•Reduces TCO by centralizing and automating tasks

•Improves DBA productivity

•Improved EBS Uptime

E-Business Suite

PR

OD

E-Business SuiteT

ES

T E-Business SuiteD

EV

E-Business Suite

PR

OD

E-Business Suite

PR

OD

E-Business SuiteT

ES

T

E-Business SuiteT

ES

T

E-Business SuiteD

EV

E-Business SuiteD

EV

Application Management Pack

AMP: Pro-active Monitoring

•Monitor against thresholds (Critical / Warning)

•Alerts / Notifications

AMP: Pro-active MonitoringRoot Cause Analysis

•Quicker Diagnosis of issues

•Notifications & Corrective Actions

AMP: Configuration Reporting

• Report/Compare/Search/View

Change History of

• System Overview

• Patch / Patchset Level

• Concurrent Processing /

Workflow Configuration

• Autoconfig

AMP: Automated Cloning

1 2

Source Target

Application Management Pack for Oracle E-Business Suite

Enterprise Manager Grid Control

End to End Clone Automation

HOT, Cold and RAC Clone

Data Scrambling during Clone

3

AMP: Automated Cloning

AMP: Automated CloningHot Clone

Source System Target SystemImage

AMP

Hot BackupLive

Database

dbTeckStack appsTierdbTier

Cloned Database

appsTier

RMAN backup RMAN Restore

ZIP Packaging

AMP: Automated CloningRAC Clone

Source System Target SystemImage

RMAN backup

Hot Backup

appsTiers

dbTier

Primary Node

dbTier

Nodes

appsTier Nodes

RMAN restore

ZIP Packaging

AMP

AMP: Service Level Management

• Monitor: System & Service• Availability

• Performance

• Usage

• Service Levels (Availability & Performance)

• Measured against goals set

• Alerts / Notification raised when thresholds breached

• Quick Diagnosis• Built in Root Cause Analysis

Scripts

• Topology View: Captures scripts result

• Generates Reports• Service Level Compliance: 24hrs /

7 days / 31 days

AMP: Service Level Management

AMP: Roadmap

• Next Generation Cloning

– New Cloning Methodology

– Support for Scale Down, Shared File System Clone

– Supports 11i, Release 12 and Release 12.1

• End to End Tracing

– Trace User Transaction from Mid Tier (Web, Form or

Concurrent Processing) to the Database & Vice Versa

• Monitor Concurrent Process Performance

– New dashboard to manage performance of Concurrent

Program and Managers

© 2009 Oracle Corporation – Proprietary and Confidential

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“Application Management Pack For Oracle E-Business Suite

Along With Enterprise Manager Grid Control Has Led To

Better Proactive Monitoring, Significant Decrease In Problem

Resolution Time And Has Given Our Customers A Greater

Visibility To Their Instances”

Adarsh NomulaDirector,

IT Shared Services

Emerson

S309526: Oracle Application Management Pack for Oracle E-Business Suite: Customer Case Study

Santosh Kumar,

Senior Technical Lead

Oracle Technical Services, IT Shared Services

“Application Management Pack For Oracle E-Business Suite Along With Enterprise Manager Grid Control Has Led To Better Proactive Monitoring, Significant Decrease In Problem Resolution Time And Has Given Our Customers A Greater Visibility To Their Instances”

Adarsh NomulaDirector, Oracle Technical Services,

IT Shared Services

27

Agenda

About Emerson

Monitoring Challenges

Our Achievements

Q &A

28

About Us

29

We As A Business

Emerson Is Where Technology And Engineering Come Together To Create Solutions For The Benefit Of Our Customers, Driven Without Compromise For A World In Action

30

We as A Business

Emerson (NYSE:EMR), Based In St. Louis, Missouri (USA)

Sales In Fiscal 2008 Were $24.8 Billion

Emerson Is Ranked 94th On The Fortune 500 List Of America’s Largest Companies

140,000 Employees And Approximately 255 Manufacturing Locations Worldwide

31

We As A Business

Emerson Is A Diversified Global Manufacturing And Technology Company

A Global Leader In Bringing Technology And Engineering Together To Provide Innovative Solutions To Customers Through:

- Network Power

- Process Management

- Industrial Automation

- Climate Technologies

- Appliance And Tools Businesses

- Storage Solutions

- Motor Technology

Website: WWW.Emerson.Com

32

We As Information Technology

User Locations Across The Globe

DBA And User Teams For 24 X 7 Operations Working In Different Time-Zones

Standardization

- Sun/Solaris

- Oracle

- EMC Storage

ITIL Standards

33

We As ERP

Oracle E-Business Suites Systems

Production EBS Instances: 14

Non-production EBS Instances: 150

Versions: 11.5.7 – 11.5.10.2

Database Administrator: 50+

34

Challenges In Monitoring

Managing Complex Deployments

– Time And Resource Intensive

– Error Prone

Non Standard Unix Script Based

– Maintainability

– Lack Of Historical Data

Non-Centralized Monitoring

– Multiple Tools

– Learning Curve

– Lack Of Real Time Visibility To User

Adherence To ITIL Practices

35

About Enterprise Manager Grid Control Implementation

36

EM Implementation

EM version: 10g Release 5

AMP Version: 3.0

Total Monitored Targets: 700+

Monitored Databases: 50+

Host: 40+

Production ERP Instances: 14

37

EM Hardware

38

Achievements

Enforce Standardization

- Out -Of-Box Metrics

EM Deployment

- Downloadable Agent Deployment

- Cloned Agent Deployment

Defining Black-Outs

39

Achievements

Performance

- Monitor Performance And Availability

Extending EM

- User Defined Metrics

- Customize Metrics

- Customize Notifications

Automation Using Job Framework

Reports

- Out-Of-Box

- Custom

40

EM Implementation - Benefits

Standardization

- Out-Of-Box Solution , Replaced 100+ Custom Scripts

- Supports ITIL Processes

Availability

- Increased The Availability By Proactive Monitoring

Performance

- Database Tuning Pack Helped In Resolving The Issues Faster With Lower Skill Set Required (Troubleshooting Is Simplified)

Productivity

- Improved DBA Response Time

41

Next Steps

Real Time User Transaction Level Monitoring

Integration of EM to Ticketing System

Application Change Management Pack (ACP)

42

Collaboration Helps

Ensures Implementing The Best Practices

Ensures Supportability

Ensures Support Footprint

Maximize Investment

43

+

Collaboration

We thank ….

Biju Mohan

Principal Product Manager

Oracle E-Business Suite - Application Technology Group

Prasad Chitta

Technical Lead

Systems and Applications Management

Angelo Rosado

Senior Product Manager

Oracle Applications Technology Group

44

Useful Links

EBS Management PacksUseful Links and Contacts

• External links

• Customer-accessible website here

• Contacts

• [email protected] – Product Manager

• [email protected] – Product Manager (Outbound)

• [email protected] – Product Manager (Inbound)

• Metalink Notes

• 812315.1: Getting Started with AMP 3.0 and ACP 3.0

• 812294.1: Known Issues with AMP

• 829450.1: Known Issues with ACP

Additional Sessions

Oracle E-Business

SuiteRelated Sessions: Ownership

• Ten Things to Reduce the Total Cost of Ownership of Oracle E-Business Suite (S309540)Time: 14.30 – 15.30Venue: Moscone West L2 (RM 2008)

• Oracle Application Change Management Pack for Oracle E-Business Suite (S309527)Time: 16.00 – 17.00Venue: Moscone West L2 (RM 2008)

Tuesday (13th October)

• Oracle Application Management Pack for Oracle E-Business Suite: Customer Case Study (S309526)Time: 11.45 – 12.45Venue: Moscone West L2 (RM 2008)

Wednesday (14th October, 2009)

• Oracle E-Business Suite Install and Cloning Best Practices (S309545)Time: 12.00 – 13.00Venue: Moscone West L2 (RM 2002/2004)

Thursday (15th October 2009)

Oracle E-Business

SuiteRelated Sessions: Integration

• Integration Architecture for Oracle E-Business Suite: Technical Insight (S309526)Time: 10:15-11:15Venue: Moscone West L2 (RM 2008)

• Power Session - Oracle E-Business Suite Adapter: Technical Overview (S309530)Time: 13:00-13:30Venue: Moscone West L2 (RM 2008)

• Power Session - Out-of-the-Box Web Services with Oracle E-Business Suite (S309530)Time: 13:45-14:15Venue: Moscone West L2 (RM 2008)

Wednesday (14th October, 2009)

Oracle E-Business

SuiteRelated Sessions: Usability

• Oracle E-Business Suite and Oracle Secure Enterprise Search: Customer Case Study (S309532)Time: 13.00 – 14.00Venue: Moscone West L2 (RM 2007)

Tuesday (13th October)

• Integrate Oracle E-Business Suite and Desktop Tools: Oracle Web Applications Desktop Integrator (S309541)Time: 17:00-18:00Venue: Moscone West L2 Room 2002/2004

Wednesday (14th October, 2009)

• Enabling the Web 2.0 User Experience for Oracle E-Business Suite (S309538)Time: 10:30 - 11:30 Venue: Moscone West L2 (RM 2008)

Thursday (15th October 2009)

Oracle E-Business

SuiteHands-On-Lab

• Date: 12th October 2009 (Monday) Time: 13.00 – 14.00

• Date: 14th October 2009 (Wednesday) Time: 10.15 – 11.10

Oracle Application Management Pack for Oracle E-Business Suite (S310493)

• Date: 12th October 2009 (Monday) Time: 16.00 – 17.00

• Date: 13th October 2009 (Tuesday) Time: 16.00 – 17.00

Oracle E-Business Suite Integrated SOA Gateway (S311615)

• Date: 14th October 2009 (Wednesday) Time: 11.45 – 12.45

Oracle E-Business Suite integration with Secure Enterprise Search (S309543)

ALL HOL Venue: Marriott Hotel Golden Gate A1

Demo Ground: Moscone South

End-to-End Management of Oracle E-Business Suite

SOA-Enablement of

Oracle E-Business Suite

Enabling Web 2.0 and Enhanced User Experience

Native Service EnablementIntegrated SOA Gateway

Oracle SOA Suite

S44Application Management Pack

for Oracle E-Business Suite

Application Change Management Pack for Oracle E-Business Suite

Rapid Install & Rapid Clone

S45 S46

Oracle Applications Framework Improvements

Desktop Integration through Web ADI

Secure Enterprise Search

Oracle E-Business

Suite

Q U E S T I O N S

A N S W E R S

Additional Resources

• For more release information on MetaLink

• https://metalink.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=403259.1

• For more information about Oracle Applications

• http://www.oracle.com/applications/home.html

• For more information about Education

• http://www.oracle.com/education/index.html

• For more information about Support

• http://www.oracle.com/support/

• For MetaLink information

• http://metalink.oracle.com/

• For Oracle Product documentation:

• http://www.oracle.com/technology/documentation/applications.html

For More Information

search.oracle.com

or

oracle.com

Application Technology

The preceding is intended to outline our general

product direction. It is intended for information

purposes only, and may not be incorporated into any

contract. It is not a commitment to deliver any

material, code, or functionality, and should not be

relied upon in making purchasing decisions.

The development, release, and timing of any

features or functionality described for Oracle’s

products remains at the sole discretion of Oracle.