1 Knowledge sharing Dr Judy Payne, Hemdean Consulting Martin Fisher, WRAP
Dec 02, 2014
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Knowledge sharing
Dr Judy Payne, Hemdean ConsultingMartin Fisher, WRAP
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Why?
Create new knowledge Use existing
knowledge
EfficiencySuccess now
EffectivenessSuccess in the future
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A ‘Why?’ vision of success Any of us can easily find out
– what work WRAP has done and is doing, Who does What at WRAP and who we are working with
– what skills and expertise are available in-house
My team and I regularly improve what we do by learning from experience, and through supported training and development.
I find communicating with colleagues at all levels easy
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Another ‘Why?’ vision of success
We have a great environment for creating new ideas – we’re a crown jewels factory
We have a lot of freedom to spend time working on new ideas – it’s what we do
It find it easy to work with colleagues and come up with new ideas
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How?
Create new knowledge Use existing
knowledge
Time Trust Networking Freedom
Time Trust Standard practices
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What?
Organisation’s understanding of ‘knowledge’
Organisation’s approach to sharing knowledge
What the organisation actually does to share knowledge
FIT?
FIT?
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Knowledge as a ‘thing’
A resource that can be captured and shared. Knowledge is discovered by people rather than created by them.
Capture knowledge and disseminate it to people and groups.
Connect people to information: lessons learned databases, document management systems, production of ‘knowledge assets’
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Knowledge as a process
More a process of knowing than a ‘thing’. Knowledge is created by people rather than discovered by them.
Encourage people to build relationships, networks and trust so that they can share knowledge effectively.
Connect people to people: communities of practice, communications technology, facilitated conversations
Which of the following best describes your organisation’s approach to KM?
A. Capture knowledge and disseminate it to people and groups
B. Encourage people to build relationships, networks and trust so that they will share knowledge when they need to
C. Encourage people to build relationships, networks and trust, and then give the networks goals and tasks
D. Get people with different perspectives and backgrounds together to learn from each other and solve problems
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Levels of knowledge sharing
task
project
programme
organisation
world potential benefits
ease of doing
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How?
Connect people to
information
Connect people to
people
lessons learned databases, document management systems,
production of ‘knowledge assets’
communities of practice, communications
technology, facilitated conversations, informal
café areas
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How?
In the flow and above the flow• Make knowledge sharing part of everyday work• Add knowledge sharing activities to processes
Demand-driven and supply-driven sharing• People learn when they need to know something• Let them ask!
Time• Knowledge-sharing time is an investment• Give people time but don’t expect instant returns
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What would you do if...?
1. You want to make all your project team members aware of a set of health and safety rules
2. You want to get ideas from an existing project team into a new team starting a similar project
3. You want to find out what experience your new project team has
4. You are starting a project unlike anything you’ve done before and would like some help
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Your questions...
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