Apartment News August 2013

By Courtney LeVinus & Jake Hinman, Capitol Consulting

What a year! Pos-sibly the best way to describe this legisla-tive session is simply, unprecedented. What began as a typical and somewhat unre-

markable legislative session turned into an all-out war of words between Governor Jan Brewer, Senate and House leadership and conservative Republicans.

Most of the vitriol between party members was attributed to the Med-icaid expansion backed by the Gov-ernor and moderate Republicans. Both sides drew their respective lines in the sand which culminated in the Governor calling an abrupt special session to thwart leadership and force budget and Medicaid negotia-tions. The move sparked rumors of a legislative coup between the moder-

ate and conservative Republicans. In all my years of working at the

Capitol, I have never seen anything of the sorts.

The 51st Legislature, First Regular Session, convened on January 14th 2013, with twenty-eight freshman lawmakers (a third of the entire leg-islature) taking office for their very first time. Though Republicans re-turned to the Capitol without their supermajority held since 2009, they still maintained control of the Senate (17 Republicans – 13 Democrats) and the House (36-24).

The State continued its recovery from the Great Recession and the leg-islature passed an $8.8 billion budget for the 2014 fiscal year. The new bud-get contained an additional $69.1 mil-lion for Child Protective Services and child-welfare programs, $17 million for the developmentally disabled; and $82 million for K-12. Even with the sunset of the temporary one-cent

51st Legislature, First Regular Session Finally

Comes to a CloseBy Lucina Chavez, AMA

Arizona summer months can be

particularly tough for Arizona fami-lies with younger children. During the school year, many families take advantage of school breakfast and lunch programs that offer children stable meals. Once fed, these children are able to concentrate better in the classroom and get the nutrition they need to grow.

When the summer comes around and classes are out, some families struggle to feed their young ones nu-tritious meals every day. To address this serious issue, St. Mary’s Food Bank developed the Kids Café meal service program. For some of their clients, this may be the only meal of

the day. The Summer Food Service Program (SFSP), funded through the U.S. Department of Agriculture and administered by the Arizona Depart-ment of Education, Kids Cafe contin-ues its efforts to ensure that no child goes to bed hungry so they can live healthy and productive lives.

This summer, St. Mary’s part-nered with Dunlap and Magee, other apartment communities, community based health clinics and schools to offer locations where families could pick up their meals. The apartment communities offered a logical, acces-sible destination for the program and it’s an amenity for residents who take advantage of the program.

Dunlap & Magee Partners with St. Mary’s to Provide

Summer Lunches

By Joanna Grassinger, AMA

Tucson’s Freaky Friday Reverse Trade Show brought AMA members together for a role reversal that mir-rored the famous film. For an after-noon, associate members networked with management companies to learn more about their properties and their service needs. Hundreds of AMA members gathered into 57 vendor teams to visit with the 24 tables rep-resenting management companies in the ballroom of the Hilton.

Event emcee, Mike Rochon of Dis-tinctive Carpets, kept the afternoon moving quickly as he gave instruc-tions on the “speed networking” set up. Despite his “tough-guy” cos-tume, Rochon served as comic relief throughout the trade show.

The management teams adopted the theme with great enthusiasm and creativity. With a little help from their friends at Valley Protective Ser-

vices, the Scotia Group came pre-pared to serve dressed as guards in full uniform. Prime Residential got freaky and their management team took home top honors for their freak-tastic décor and theming. Visitors to their tables were welcomed with toys and colorful games while their team sported wild wigs.

The AMA’s trophy fit the theme perfectly. Prime Residential was pre-sented with a pink bulldog trophy bearing a “Best in Show” ribbon.

The Reverse Trade Show creates a unique opportunity for associate members to meet property manage-ment companies and decision makers in a single afternoon. The organizing committee, led by Mike Ruske of Prime Group and Michelle Winston of Apartment Finder, devised a simple system to ensure that regular mem-bers were able to meet with nearly every associate member over the course of the afternoon. The process

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Continued on page 10Scotia Group impressed attendees with their smart Valley Protective Services’ uniforms.

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By Robert Hicks, Alliance Residential

The Arizona Multihousing Asso-ciation supports our businesses in a myriad of ways. We have numerous insurance, workman’s comp, and other programs that we can take ad-vantage of to save money and time. The Association also keeps a laser focus on the regulations that directly impact our businesses. Through our work at the Legislature and at the city level, the AMA serves as the credible voice for us as operators and as as-sociate businesses to allow us to best serve our residents and run profi table businesses.

In the summer though, our resi-dents often have changing needs. One of the stories this month in the Apartment News highlights the part-nership between Dunlap and Magee property management and St. Mary’s Food Bank’s Kids Café programs.

Summers in Arizona present a wide array of challenges for multifamily operators. Pools experience high use, electricity use has to be monitored and everyone is on the watch for mon-soon storms’ impact of our communi-ties. One of the largest challenges can be the school children who are home more of the day in the summer. Thou-sands of Arizona students take a free or reduced lunch each school day to ensure that their nutritional needs are met. These federal and state pro-grams provide a critical safety net for families around our state.

Summers can be tough for fami-lies who are struggling to make ends meet. The added cost of day care in summer, and higher utility bills, can mean that basic food needs might not be met. The Kids Café programs hosts sites around the state where families can get lunches for their children for free. St. Mary’s partnered with Dunlap and Magee at nine of their

apartment communities to distribute breakfasts and lunches to families. Kudos to this team for creating an important community partnership for families.

Summer also brings to a conclu-sion another year of Project SAFE programs. Working with the AMA to develop these safety demonstrations and special events, apartment com-munities around our state worked to educate and engage residents to protect themselves and their homes. Connected neighbors who know each other build safer communities, as we all know. Congratulations to all of the apartment communities around the state who hosted creative events for their residents. I am looking forward to the fall’s “Best Of” dinners where we will celebrate your accomplish-ments. q

Enjoy your summer!

Apartment News • August 2013 1

Apartment News (ISSN 0746-0686) is published monthly by Professional Publishing, Inc. for the Arizona Multihousing Consulting Corporation. Advertising rates available upon request. We are not responsible for nor guarantee any information, statements, products

or services of any advertisers in the publication. � e articles herein do not necessarily represent the views of the corporation or the majority of its members, unless so stated.

Reproduction in part or whole is forbidden without written permission. Complete control, management and ownership along with the copyright and trade name belong to the Arizona Multihousing Consulting Corporation, 818 North 1st Street, Suite L160,

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POSTMASTER: Please send address changes to: Apartment News, PO Box 30327, Portland, OR 97207-3327.

Phone: 602-296-6200 or toll-free 800-326-6403. FAX: 602-296-6178. Tucson O� ce: Phone: 520-323-0643. FAX: 520-323-3399

David Adame, Tiempo, Inc.Vicki Allison, Allison-Shelton Real Estate Services

Jen Ambrosius, Apartment GuideChapin Bell, P.B. Bell Companies

Reid Butler, Butler Housing CompanyJohn Carlson, Mark-Taylor Residential

Mike Clow, Greystar Real Estate PartnersKeri Conyers, Alliance ResidentialLiz Culibrk, Fair� eld Residential

Amy Davidson, Cox CommunicationsKohl Eisenhour, Riverstone Residential

Ken Gould, Madeline’s Meticulous Adam Greco, Burns Pest Elimination

Matt Koglmeier, Koglmeier Law Group, PLCDavid Kotin, Kay-Kay-Realty

Lesa LaRocca, Riverstone ResidentialPam McCarthy, Simply Better Management

Omar Mireles, HSL Asset ManagementGreg Morehead, Fair� eld Residential

Melanie Morrison, MEB Management ServicesKim Pacheco, Scotia Group Management

Dale Phillips, Mark-Taylor ResidentialJim Pierson, Legacy Capital Advisors

Erica Reinke, Camden Property TrustJohn Rials, Greystar Real Estate PartnersMike Rochon, Distinctive Carpets, Inc.

Mark Schilling, MEB Management Pam Shelton, Allison-Shelton Real Estate Services

Pamela Sullens, Silver Mountain Real Estate GroupIke Tippetts, Rainforest Plumbing & Air

Rondetta Troutman, Picerne Real Estate GroupDebbie Willis, P.B. Bell Companies

Lynn Zoroya, Redi Carpet

“� ank you Platinum Members” Adanac Enterprises Corp.

Apartment GuideApartments.com/Republic Media

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Redi-Carpet-ArizonaValley Protective Services, Inc.

CHAIR OF THE BOARD: Robert Hicks, Alliance Residential

CHAIR ELECT: Kimberly Fitch, Nicolosi & Fitch, Inc.

VICE CHAIR: Christine Shipley, Dunlap & Magee

Property Management

TREASURER: Chris Evans, HSL Asset Management

SECRETARY: Amy Smith, Bella Investment Group

IMMEDIATE PAST CHAIR: Lesley Brice, MC Residential

The Arizona Multihousing Association:

• Represents ethical rental housing providers in legislative, legal and regulatory matters.

• Provides services, products, educational programs and net-working opportunities that enhance the general welfare and economic health of all our members.

• Cultivates opportunities for quality rental housing through-out Arizona.

Tom Simplot,President & CEO

[email protected]

James Tunnell,Vice President

[email protected] Line: 602-296-6212

Lucina Chavez,Community Relations Manager


Erika Kowalski,Operations Manager


Robert Schmitz,Education Manager


Amy HindenlangMembership Administrator

[email protected] Line: (602)296-6209

Michelle Rill, Events Manager


Desi BrinkmanOperations & Membership

[email protected]

Direct Line: 602-296-6203

Cassidy Campana,Communications Manager


Stephanie GarciaCommunity Relations

[email protected]


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Direct Line: 602-377-2553Katie Allare

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Direct Line: 520-323-0643 FREE ext 401

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By Lucina Chavez, AMA

uilding on the incredible suc-cesses of past years, this year’s

Project S.A.F.E. programs shined and engaged more residents than ever before. Management teams hosted a wide array of special events to bring their residents safety information.

Learning to stay safe around pools, keep pets safe, and what to do in a fi re are critical trainings that residents need. These programs offer the added benefi t of creating authen-tic connections between residents. Pool safety trained adults know how to watch out for all of the kids in the pool. Parents learn how to move their children to safety in the event of a fi re and how they might notify other resi-

dents in the apartment community. These Project S.A.F.E. programs

build community by introducing residents to each other and creating a culture of attentive residents which leads to a safer community for every-one.

In all, the AMA estimates that these events have touched the lives of more than 24,000 Arizona residents during the 2013 Project S.A.F.E season. The

management teams are supported by the AMA throughout Project S.A.F.E. season by bridging key programs and contacts to participating properties. This allows for a tailor-made event that addresses the specifi c needs of apartment communities that wish to brand themselves “Project S.A.F.E. Properties.”

Project S.A.F.E. Celebrates Another Year of Impact

B

Continued on page 13

sales tax, the State seems to be on pace for structural balance by FY2016.

Though we didn’t have nearly the slew of landlord-tenant bills as we did last year, several bills were introduced that would have im-pacted our industry in some form or another. One bill, HB2389, did make it through the process after being amended to address concerns raised by the AMA Government Af-fairs committee. When the bill takes effect on September 13, landlords will be required to allow for an early lease termination for peace offi cers (police offi cers, probation offi cers, corrections offi cers) who have fi led for an injunction against harassment, similar to the existing domestic vio-lence early lease termination statutes. Based on the AMA Government Af-fairs Committee’s direction, we were able to amend the bill to require that any concessions provided by the landlord be repaid.

Apart from the state budget, the Governor set her sights on two leg-islative priorities this year: 1) expand Medicaid coverage as previously noted and 2) pass comprehensive sales tax reform, the latter of which became the focus point of the general business community.

In May of 2012, the Governor is-sued an Executive Order establish-ing a Transaction Privilege Tax (TPT) Task Force. The creation of the TPT Task Force was due to the general consensus in the business commu-nity that Arizona maintains one of the most complex sales tax systems in the nation. The tax system is not only diffi cult for business owners to com-ply with, but for the state to admin-ister. There is no common sales tax standard for the state and all of the local jurisdictions, which often times forces business owners to hire dedi-cated employees or consultants in order to effectively navigate through Arizona’s sales tax codes.

Arizona is one of only a few states that do not tax materials for construc-tion as retail at the point of sale. In-stead Arizona uses a complicated “prime contracting” system, a system that requires contractors to remit their tax liability based on 65% of the gross proceeds of sales or gross income derived from the job. Shifting to a

materials-based tax structure is not a new concept for Arizona. In fact, the state was close to moving in that di-rection in 1995. After passing through both legislative chambers, Governor Fife Symington vetoed SB1206, a bill that would have repealed the current prime contracting tax structure and replaced it with a materials-based taxing system. The Governor vetoed the bill due in part to a much debated state revenue loss of $50 million an-nually.

Fast-forward to 2012, the newly formed Task Force unanimously ap-proved ten recommendations for simplifying Arizona’s taxing system, including the transition to a materi-als-based taxing system. The recom-mendations also included: statewide TPT administration, standardization of TPT licensing between the state and local jurisdictions and the prohi-bition of multi-jurisdictional audits.

The bill became one of the most controversial bills of Session primar-ily due to the cities’ and towns’ op-position to the changes to the prime contracting tax system.

Over the course of the year, the bill took on many different reiterations especially as it related to the prime contracting. The fi nal bill, which has been signed by the Governor, is ab-sent of the prime contracting reform for new construction. However the taxing system for service contractors will change to a materials-based tax. The fi nal bill also included single au-dits and statewide TPT administra-tion. Though the bill wasn’t nearly the reform package as originally envisioned by the Governor, it does provide signifi cant changes to Ari-zona’s taxing system.

The Governor also signed the larg-est expansion of Arizona’s Medicaid program since its inception. This came after a fi erce showdown be-tween conservative and moderate Republicans as noted earlier.

After weeks of stalled negotiations on Medicaid and the budget, Gover-nor Brewer took an unprecedented move by calling a special session. By essentially bypassing Senate and House leadership and building a bi-partisan coalition between moderate Republicans and the Democrats, the governor muscled her budget and Medicaid package through the pro-cess – in less than two days.

This was a major shift for the Governor as she was a staunch op-ponent of the Affordable Care Act and joined 25 other states in suing the federal government. Governor Brewer changed her position in Janu-ary and made Medicaid expansion her top priority in 2013. According to state estimates, expanding Medicaid to low-income Arizonans will pro-vide health coverage to an additional 350,000 people and bring in $1.6 bil-lion in the fi rst year.

The opposition has already mounted a petition drive to force this issue to the ballot which could put the implementation on hold until the 2014 general election. They are also considering a lawsuit against the state for violation of Proposition 108 which passed in 1992 and requires a two-thirds super majority support for any legislation that increases the state revenue.

All of this should make for an in-teresting session next year.

The following is a list of the bills monitored by the AMA that have been signed by the governor and will take effect on the general effec-tive date of September 13, 2013 (un-less otherwise specifi ed in the bill). If you have any questions regarding the bills or any questions regarding any of the AMA government affairs pro-grams, please let me know.

HB2657/ HB2111 (striker): Transaction privilege tax changesSponsor: Rep. Debbie Lesko (R-Peoria)

Makes statutory changes with the legislative intent of simplifying ad-ministration of transaction privilege tax (TPT).• Requires, on or before January 1,

2015, the Department of Revenue (DOR) to modify the online por-tal so that taxpayers can pay any and all state, county, or municipal-ity TPT and affi liated excise taxes online.

• Exempts service contractors who work directly for the property owner and whose work is limited to the maintenance, repair, or re-placement of existing property, that does not include modifi cation ac-tivities, from TPT under the prime contracting classifi cation.

• Provides that a contractor who works directly for a property owner to maintain, repair, or replace exist-ing property is subject to a retail tax on materials purchased as part of the service contract.

• Conforms language to the provision that stipulates taxpayers be subject to a single audit, eliminating pos-sible subsequent or joint audits by cities and towns.



Legislature ...continued from front page

Continued on page 5

By Cathy Wagner, AMA Tucson

he AMA Tucson Networking Committee held its Bowl-A-

Round with the AMA networking event at the Fiesta Lanes Bowling Center located in Tucson, Arizona on Tuesday, June 12th. More than 200 AMA members, including twenty (20) Associate members who spon-sored 20 lanes, joined in for a raucous afternoon of fun and networking.

This summer event has long been a favorite of AMA Tucson members. The AMA team has developed a unique and proven method for net-working that mimics speed dating in a fun and easy-going environment. The bowlers rotate through the 20 lanes to meet representatives of each sponsoring company. As members bowl a frame with each sponsor-ing company, they collect stickers on scorecards. Once completed, the completed cards are turned in for additional raffle tickets giving the

participants additional opportunities to win more than 20 different prizes. Simply attending the event gets each attend a chance to win prizes and have refreshments.

Many thanks to the following AMA Associate members for their continued support of the Arizona Multihousing Association - Apart-mentFinder, Arizona Daily Star/Apartments.com, Bates Paving & Sealing, Carpeturn.com, Centu-ryLink, CriterionBrock, Distinctive Carpets, Ferguson Enterprises, For

Rent Media Solutions, Koglmeier Law Group, Kowalski Construction, MacGray Laundry, Maintenance Sup-ply Headquarters, Pinnacle Restora-tion, RediCarpet, Republic Services, Terminix, The Groundskeeper, Titan Restoration, Tucson Appliance Com-pany, Valley Protective Services. q

Cool Fun at Tucson’s Bowl A Round



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HB2209: Industrial development authoritiesSponsor: Rep. Kate Brophy McGee (R-Phoenix)

Eliminates the requirement that the Arizona Department of Housing review and approve certain types of projects before issuing bonds and adjusts the population threshold. Exempts a corporation approved by a governing body of a county or municipality having a population of more than seven percent of the total state population from the require-ment of the Department approval for a bond project.

HB2281: Foreclosure; tenant notifi cationSponsor: Rep. Steve Smith (R-Maricopa)

Specifi es that if an owner receives notice of a trustee’s sale or other no-tice of foreclosure on the property after a tenant has entered into a rental agreement, the owner must provide the tenant with written notice of the trustee’s sale or foreclosure. This sec-tion does not apply to multi-family residential rental units consisting of four or more connected units.

HB2389: Peace offi cers; omnibus (Early Termination)Sponsor: Rep. Justin Pierce (R-Mesa)

Allows a peace offi cer to termi-nate a rental agreement if that offi cer provides a landlord written notice that the offi cer is under an injunction against harassment, within thirty days of the injunction being issued. Requires an offi cer, who is released from a rental agreement, to repay the landlord for any lease concession or benefi t received, before the offi cer va-cates the dwelling.

SB1454: Campaign fi nance; in-kind contributions; disclosuresSponsor: Sen. Kimberly Yee (R-Phoenix)

Makes numerous changes to stat-utes governing elections and hom-eowners’ associations.• Asserts that a unit or property

owner may use their unit or prop-erty as a rental property in accor-dance with the declaration’s rental time period restrictions, unless it is prohibited in the declaration.

• Allows a unit or property owner, through a written designation, to authorize a third party to act as their agent with respect to all HOA matters regarding the rental prop-erty.

• Directs the unit or property owner to provide the HOA with the writ-

ten designation, which authorizes the HOA to conduct all business relating to the rental property through the designated agent.

• Prohibits an HOA from requiring an owner or designated agent to disclose any information regarding a tenant, other than the following:

o Name and contact informa-tion for any adults occupying the unit or property.o Time period of the lease including the beginning and ending dates of the tenancy.o A description and license plate number of the tenant’s vehicles.o A government issued iden-tifi cation that bears a photo-graph and date of birth, if the unit or property is in an age restricted community.

• Prohibits an HOA from charging an administrative fee greater than $25 for each new tenancy for a

unit or property, but not for the renewal of an existing lease.

• Prohibits an HOA from the follow-ing:

o Assessing or levying any other fee or fi ne or otherwise impose a requirement on a rental prop-erty that is different than on an owner-occupied unit or prop-erty in the association.o Requiring a unit or property owner to provide them with a copy of a rental application, credit report, lease agreement, rental contract or any other per-sonal information.o Imposing any fee, penalty, assessment or other charge of more than $15 for incomplete or late information. q

Courtney LeVinus is a principal with Capitol Consulting and Jake Hinman leads legislative affairs for the fi rm. They can be reached at 602.712.1121.

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cal l Adver t is ing Sa les (503) 221-1260

By Nick Frantz, One Call Now

once had a boss who told me it was my job to make sure he was

never surprised. I thought that was odd, but over time I realized it was brilliant… because nobody likes a bad surprise.

When it comes to student hous-ing inspections, it’s likely that noth-ing would surprise your team. But your inspection team is probably not your major concern. It’s your student residents—and their parents— that should not be surprised.

Housing inspections are ani-mosity-building opportunities. It’s human nature; nobody likes to be “inspected.” Just the idea puts stu-dent residents on the defensive. And if poorly executed, students end up feeling that their privacy has been violated… and parents end up sur-prised by an unwelcome fine.

Communications are the key to taking the edge off the inspection process. Here are five tips to help you turn a relationship strain into an or-ganizational gain.

1. Use a reliable means to notify.

Inspections should not be a sur-prise. Most states, municipalities and universities require that you give ad-vance notice. But that doesn’t mean that students will actually receive advance notice. Posting paper notices doesn’t work. Some may actually get read, but they’re often removed be-fore everyone gets the message. (Does anyone ever pass that information on to their parents?) Dates and times are easily forgotten. And it can take a lot of time to make the rounds manually posting notices.

Use the communication method your residents and their parents pre-fer: voice and text messages to cell phones, email addresses and social media sites. Everyone gets and reads text messages. Plus, they conve-niently provide a written record for later reference. A message notifica-tion service makes it fast and easy to notify all your contacts with one simple message. Use it to send an initial announcement and then send a reminder notice, too. Some services provide automated translations and documentation that shows your mes-sages were received.

2. Set expectations. It’s a fact, people aren’t happy

when their expectations are not met. Compile and publish a list of items that are not permitted (e.g. candles; flammable substances; items hang-ing from sprinkler heads, overloaded extension cords; blocked exit maps; items left in hallways and stairwells; etc.) Make your rules short and sim-ple. You want them to be read. If possible, make your inspection list available.

3. Tell them why. Publish a statement that explains

the rationale for inspections: legal, safety, quality of life, resource man-agement, etc. Make it short and easy to read and understand. Include a list of frequently asked questions and an-swers. For example:• When do inspections happen?• How do they work?• How will I be notified?• Will you come into my unit if I’m

not there?• What happens if you find a viola-

tion?

4. Eliminate the “them versus us” factor.

Students are heavily engaged with social media building online com-munities. Make safety and resource management a community-wide ef-fort within their residential commu-nity. Or launch a team initiative with teams by building or floor striving for the highest score. Using technology, such as a message notification service positions you as part of the commu-

nity. And it also supports a “green” community initiative by eliminating paper mailings and flyers.

5. Consider incentivizing a perfect inspection.

Free stuff is good and it doesn’t have to drain your budget. Free pizza, gas cards, iTunes. Who doesn’t love an immediate, tangible reward? If volume is a concern, consider a drawing for five, ten, twenty win-ners.

You and your staff work hard all year to make your property a safe and desirable place to live. Attract-ing and keeping student residents takes an ongoing commitment, lots of time and lots of effort. It’s about more than just your property. It’s also about building relationships. Don’t let inspections threaten your hard-earned relationships. Use a proactive communication plan to position them as a legal and practical necessity that promotes a safe and healthy quality of life. q

Nick Frantz is the National Sales Manager for Property Management Solutions at One Call Now. He special-izes in Property Management solutions – commercial and residential – assisting in communications between property managers and staff/residents. For more information regarding resident commu-nication solutions please visit www.on-ecallnow.com, or call (877) 698-3262 to find out how thier text, email and voice messages can work for your community.



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“We’re proud that Dunlap & Magee has joined St. Mary’s Food Bank’s Kids Cafe program to pro-vide children free, healthy meals this summer,” said Laura Brill, Director of Culinary and Nutrition Programs for St. Mary’s Food Bank. “One in four children in Arizona is at risk of going hungry tonight and relies on school lunches for their only meals. These are kids that should be growing, learning, and playing, not worrying about where they’re going to fi nd their next meal. In this partnership with Dunlap & Magee, we are closer to achieving our vision that no child goes to bed hungry so they can live healthy and productive lives.”

The need for these meals, and pro-grams like this one, is on the rise, as evidenced by the staggering growth of the program. This summer, the program has reported a more than 22 percent increase in the number of meals served. But this growing pro-gram still isn’t meeting the needs of all students in Arizona. Only 13 per-cent of those children who qualify for free and reduced lunches receive summer meals.

1 of every 8 Summer meals served in Arizona in 2012 were from St. Mary’s Food Bank

** The Food Research and Action Cen-ter (FRAC) Summer Nutrition Status Report 2013. q

Kids Cafe® is St. Mary’s Food Bank’s meal-service program that provides Ari-zona children with what is often their only meal of the day. And when 1 in 4 of our kids is at risk of going hungry to-night, a nutritious meal served in a safe, accessible and nurturing environment is an investment into our kids and our com-munity.

St. Mary’s Food Bank Alliance, the world’s fi rst food bank, is a non-sectar-ian, nonprofi t organization that allevi-ates hunger by effi ciently gathering and distributing food to the hungry. Serving two-thirds of Arizona’s 15 counties, the organization is committed to volunteer-ism, building community relationships and improving the quality of life for Ari-zonans in need.

Enrollment Efforts

2 USDA webinars featuring sites at family health centers

5 sites serving the American In-dian community

7 sites in target area of Glendale School District

15 sites at public health & family health centers

16 sites with outside meal-service options piloted by USDA for take-home model during heat advisories

25 sites at apartments & multi-housing properties

550 meals served daily at our larg-est site, Western Valley Elemen-tary School

$20,000 ConAgra Foods grant award for cooler growth

Arizona Findings 2012**1 of 8 states with double digit par-

ticipation growth in summer meals

1 of 26 states experiencing in-creases in participation

4th largest participation increase in the country

13 percent of children eligible for school lunch receive summer meals

22.7 percent increase in summer meals


REGULAR MEMBERS2525 APARTMENTS LLCLeasing Office2525 N. 52nd St.Phoenix, AZ 85008Phone: (415) 861-0920Fax: (415) 861-0930Contact: David TroupUnits: 14IROC

ATWATERLeasing Office7750 N. 12th St.Phoenix, AZ 85020Phone: (602) 466-1805Fax: (602) 466-1864Contact: Heather AleksonUnits: 177Management Co.: Greystar Real Estate Partners

BETHANY TERRACELeasing Office525 E. Bethany Home Rd.Phoenix, AZ 85012Phone: (602) 299-0081Contact: Kristine SebastianUnits: 40Management Co.: Dunlap & Magee Property Management Inc.

BILTMORE OASISLeasing Office2242 E. Pinchot Ave. #18Phoenix, AZ 85016Phone: (602) 840-0241Contact: Vanessa DiazUnits: 54Management Co.: San Fran-cisco Group

BONFIRE AT MIDTOWNLeasing Office529 E. Mariposa St.Phoenix, AZ 85012Phone: (602) 299-0081Contact: Kristine SebastianUnits: 24Management Co.: Dunlap & Magee Property Management Inc.

BRAD NIEHAUS14217 N. 15th PlacePhoenix, AZ 85022Phone: (602) 821-7993Fax: (602) 926-2702Contact: Brad NiehausUnits: 4IROC

CAMERONLeasing Office5421 West Indian School RoadPhoenix, AZ 85031Phone: (623) 245-0040Fax: (623) 245-0090Contact: Cathy DallasUnits: 200Management Co.: Heers Management

DESERT GARDENS IILeasing Office13621 W. Glendale Ave.Glendale, AZ 85307Phone: (623) 298-3800Fax: (623) 298-3888Contact: Karyn OliverUnits: 224Management Co.: Midas Capital Management/ Cathy Oliva

DESERT POINTLeasing Office6405 West McDowell RoadPhoenix, AZ 85035Phone: (623) 334-1313Fax: (623) 334-1330Contact: Cathy DallasUnits: 280Management Co.: Heers Management

ESTATES AT MIDTOWNLeasing Office310 W. Medlock Dr.Phoenix, AZ 85013Phone: (602) 299-0081Contact: Kristine SebastianUnits: 14Management Co.: Dunlap & Magee Property Management Inc.

LOFTS ON THOMASLeasing Office535 West Thomas Rd.Phoenix, AZ 85013Phone: (888) 928-4419Fax: (602) 391-2286Contact: Lisa CoteUnits: 54Management Co.: Allison-Shelton Real Estate Services, Inc

NORTHERN OFFICE PROPERTIES2255 West NorthernPhoenix, AZ 85021Phone: (602) 995-1767Fax: (602) 995-1863Contact: Freddy Cortez

ONE EAST TUCSONLeasing OfficeOne East BroadwayTucson, AZ 85701Phone: (520) 792-4000Fax: (520) 798-1980Contact: Crystal McGuireUnits: 24Management Co.: The Danmarben Group

RAINTREE APARTMENTSLeasing Office6450 East Golf Links RoadTucson, AZ 85730Phone: (520) 790-3880Fax: (520) 790-3902Contact: Gina DeSistoUnits: 364Management Co.: Greystar Real Estate Partners

SAHUARO APARTMENTSLeasing Office1815 W. Sahuaro Dr.Phoenix, AZ 85029Phone: (602) 995-1767Fax: (602) 995-1803Contact: Freddy CortezUnits: 14Management Co.: Northern Office Properties

THE DANMARBEN GROUP177 N. Church Ave.#200Tucson, AZ 85701Phone: (520) 547-5030Fax: (520) 798-1980Contact: Crystal McGuire

VISTA APARTMENTSLeasing Office2125 W. Vista Ave.Phoenix, AZ 85021Phone: (602) 995-1767Fax: (602) 995-1863Contact: Freddy CortezUnits: 7Management Co.: Northern Office Properties.

ASSOCIATE MEMBERSAMTRUST BANK DIVI-SION, NEW YORK COMMUNITY BANK6900 E. Camelback Road#350Scottsdale, AZ 85251Phone: (480) 947-4910Contact: Fern HaileyBusiness Code: Financial Services

BONNETT, FAIRBOURN, FRIEDMAN & BALINT, P.C.2325 E. Camelback RoadSuite 300Phoenix, AZ 85016Phone: (602) 274-1100Fax: (602) 274-1199Contact: Jonathan S. WallackBusiness Code: Legal Services

CBIZ (BRANCH)3101 N. Central Ave.Phoenix, AZ 85012Phone: (602) 650-6271Contact: Kasi JohnstonBusiness Code: Financial Services

COATING & FOAM SOLUTIONS LLC1100 Cottonwood AveSuite 300Hartland , WI 53029Phone: (602) 399-0784Contact: John NassiveraBusiness Code: Roof Coat-ings

LORI CLEANING SERVICE2307 W. Pointsettia Dr.Phoenix, AZ 85029Phone: (602) 410-3116Contact: Edwin CamachoBusiness Code: Cleaning, Janitorial & Maintenance Services

MADDY’S POOL SUPPLY AND SERVICE81 W. Guadalupe#112Gilbert, AZ 85233Phone: (480) 840-6370Fax: (480) 751-2562Contact: Cindy StocktonBusiness Code: Swimming Pool Supplies & Chemicals

MYCITYAPARTMENTS.COM10645 N. Tatum Blvd.#200-285Phoenix, AZ 85028Phone: (480) 239-5038Contact: Greg SwiszczBusiness Code: Advertising

RKS PLUMBING & MECHANICAL INC.23659 N. 35th DriveGlendale, AZ 85310Phone: (602) 966-1866Fax: (602) 966-1816Contact: Brandon StuderBusiness Code: Plumbing Contractors & Services

STEADYPAY PAYMENT SOLUTIONS1201 N. Dixie HighwaySte. 105Elizabethtown, KY 42701Phone: (877) 632-9093Contact: Rose HalbergBusiness Code: Rent Pay-ment by Payroll Deduction

SWAINE ASPHALT CORP.2413 S. 21st StreetPhoenix, AZ 85034Phone: (602) 371-3410Fax: (602) 371-8125Contact: Tom SwaineBusiness Code: Park-ing Lot & Driveway Services,Pavement Mainte-nance

new MeMbers


RMORA FIRE PROTECTION, INC.

We offer all Fire Protection Services, Maintenance, Repairs, and New installs for;

Armor Fire Protection is a locally owned and operated company that has been in

the valley for over 15 years.

Sprinkler Systems, Kitchen Hood Suppression Systems, Fire Extinguishers, Commercial and Residential Annual Inspections and Certifications, Sales, E-lights, Alarms, Hydrants, and Backflow Tests.

Sunny [email protected]

www.armorfirepro.com

Cell 480-238-0625Office 480-633-5922

We offer all Fire Protection Services, Maintenance,Repairs, and New installs for;

Sprinkler Systems, Kitchen Hood Suppression Systems, Fire Extinguishers, Commercial and Residential Annual Inspections and Certifications, Sales, E-lights, Alarms, Hydrants, and Backflow Tests.

Repairs, and New installs for;

Certifications, Sales, E-lights, Alarms,

REGULAR MEMBERS7382 WREN LLC2054 N. Old Kettle DrivePrescott, AZ 86305Phone: (928) 776-1881Contact: Malcolm BarrettUnits: 4IROC

CRESCENT RIDGELeasing Offi ce3980 W. Linda Vista Blvd.Tucson, AZ 85742Phone: (520) 744-7557Fax: (520) 744-1499Contact: Angelica RamirezUnits: 272Management Company: Allison-Shelton Real Estate Services, Inc

MICHELLE SIMAS3055 E. Rose LanePhoenix, AZ 85016Phone: (602) 334-1264Fax: (602) 334-1264Contact: Michelle SimasUnits: 2IROC

REHOBOTH PLACE, LPLeasing Offi ce2610 W. HazelwoodPhoenix, AZ 85017Phone: (602) 281-6058Contact: Myron WareUnits: 47Management Company: Vil-lage Management Company

ASSOCIATE MEMBERSARIZONA HEALTH6245 E. 22nd StreetTucson, AZ 85711Phone: (520) 790-5377Fax: (520) 790-6624Contact: Mary Ann San-tanderBusiness codes: Exercise Equipment

BEHR PAINT CORPORATION/ KILZ (TUCSON BRANCH)19713 N. 69th Ave.Glendale, AZ 96704Phone: (520) 338-0455Contact: Marc AltamiranoBusiness codes: Paint & Coatings

BUSINESS PROPERTY TRUST1331 NW Lovejoy St.Suite 755Portland, OR 97209Phone: (503) 278-3434Fax: (503) 278-3131Contact: Stephanie YingBusiness codes: Self Storage/Vehicle Storage

COLUMBIA RECOVERY GROUP1309 120th Ave. NEBellevue, WA 98005Phone: (877) 622-1132Fax: (425) 646-1395Contact: Alex GallegosBusiness codes: Collections

DE ATLEY EVENTS & DESIGN84 West Teakwood PlaceChandler, AZ 85248Phone: (480) 544-7042Contact: Shannon De Atley-JohnsonBusiness codes: Event Coordinating

FSI CONSTRUCTION5728 Tegue Rd.Houston, TX 77041Phone: (713) 690-5330Fax: (713) 690-9220Contact: Tony WhitakerBusiness codes: General Contractor/Construction Management

PROPERTY MANAGEMENT EZ, LLC9040 S. Rita Rd.Suite 1270Tucson, AZ 85747Phone: (520) 250-2274Contact: Jose Arturo SalmeronBusiness codes: Property Management Software

RED HOT-SPOT COMPANY8340 N. Thornydale Rd.Suite 110-433Tucson, AZ 85741Phone: (520) 303-5548Contact: Zack SpainBusiness codes: Internet Access Provider (Wireless)

TURNOVER PAINTERS, LLC7000 N. 16th StreetUnit 120Phoenix, AZ 85020Phone: (602) 753-8876Contact: Trey UpshurBusiness codes: Painting Services

WLANJV5200 Eller Springs Rd.Suite 1013Dallas, TX 75248Phone: (214) 697-3991Contact: James TreatchBusiness codes: Internet Services & Access Provider

ProVisionAl MeMbers

Editor’s note: All applicants who are applying to be Regular or Associate members of the Arizona Multihousing Association must complete the ap-plication and pay applicable dues. � e applicant shall agree to abide by the provisions of the Ar-ticles of Incorporation, the Bylaws of the associa-tion, and by the Code of Conduct prescribed by the association.

� e applicant will then be classi� ed as a Provi-sional member. During this period, the Provisional member will have the rights and responsibilities of full membership.

Within 60 days of applying for membership, the names of the Provisional members will be pub-lished in Apartment News, and existing members will be encouraged to provide comments on the suitability of the application.

If no negative comments are received from ex-isting members within 90 days of membership ap-plication, the Provisional member will be deemed automatically approved into membership.

If any negative comments are received, the Ethics Review Board must review the application

within 120 days from the receipt of the negative comment and recommend to the Board of Direc-tors the acceptance or rejection of the application. If the Ethics Review Board does not recommend acceptance of a Provisional member, the Provi-sional member must be noti� ed and given the opportunity to request a hearing pursuant to the Bylaws.

If the directors reject an applicant, the AMA refunds all membership fees paid except for a $35 application-processing charge.

� e following Provisional members applied for a� liation in June 2013. Any AMA member in good standing can e-mail or send a letter com-menting on the acceptability of any or all appli-cants seeking AMA Regular or Associate member status to the AMA Ethics Review Board. � e e-mail goes to [email protected]. � e mailing ad-dress is: Arizona Multihousing Association, Ethics Review Board, 818 North 1st Street, Suite L160, Phoenix, AZ 85004.

Mobile (602) 421-7800Office (602) 447-0404Fax (602) 447-0100Email: [email protected]

Phoenix Painting, inc.2836 West DurangoPhoenix, AZ 85009 Since 1990

Douglas galle Estimator

Repaint SpecialistApartments/Multi UnitRetirement/Commercial

Statewide & Multi State Licensed

Interested in serving on the

AMA Board of Directors?

Nominations are now open! The Leadership Development Committee meets annually to

nominate Regular members and up to seven Associate mem-

bers for the AMA Board. Please send your letter of interest

no later than September 27, 2013 to:

Leadership Development Committee c/o Tom Simplot,

President/[email protected]



Reverse ...continued from front page

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was developed to be like a “speed dating” event where participants could give their “elevator speech” and learn more about management

companies’ priorities and needs. The after-party brought together

all of the participants for a causal gathering where members could con-

tinue their conversations. This popu-lar close to the annual event featured an outstanding buffet for all of the guests.

Thanks to all of the event spon-sors and participants for making this year’s Reverse Trade Show a great success.


We are the apartment experts. Apartment Brokerage | Wealth Building | Asset Management

Joseph Chaplik President / Designated Broker

Now serving Phoenix, AZ

480.305.5600 | www.josephbernard.net

Interested in joining our award-winning brokerage team? Please call or visit our website for more information.

Prime Group’s Winning Team

Relaxing at the after party with old and new friends.

MEB Management makes an impression.

Mike Ruchon, Distinctive Carpets, works the room as the emcee.



Reverse ...continued from page 10

For residents:

• Payment flexibility (Use of credit card, debit card or coins)

• Online access to machine availability with LaundryView®

• Text message when cycle is done

To see a short video on the many benefits of Change Point® visit www.macgray.com/changepoint

1-888-MAC-GRAY

Proudly Serving Arizona2831 W. Indian School Rd., Phoenix, AZ 85017

1331 East 21st St., Tucson, AZ 85719

Learn more about Change Point.® To scan with your smartphone, download a free Barcode Scanner.

For property managers:

• Affordable alternative to “coin only” and laundry card systems

• Access to comprehensive service and financial reporting

• Self-diagnostic machines

• Increased resident satisfaction

Change Point.® The next generation in laundry payment. Only from Mac-Gray. Change Point® is a revolutionary Internet-enabled payment and monitoring system that offers benefits for both residents and property management.

Tucson AMA Thanks Reverse Trade Show

Sponsors:

GOLD SPONSORSFSI Construction ATI Restoration

SILVER SPONSORSValley Protective Services

BRONZE SPONSORSApartmentFinder

Distinctive CarpetFergeson

Lease Hawk

www.facebook.com/AZMultihousingTwitter - @AZMultihousing

All smiles with the Republic Services team. Distinctive Carpet’s Mike Rochon take a break with Chris Evans of HSL Properties.


ArizonA Multihousing AssociAtionArizonA Multihousing AssociAtion

THREE CONVENIENT LOCATIONS IN TUCSON TO SERVE YOU15617 N. Oracle Road | 4888 E 22nd St. | 251 W. Calle de las Tiendas

Call 520-GOLF CAR465-3227

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We Service All Makes and Models and Strive for a

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• Long & Short Term Rentals and Leases

• Club Car Carryall Dealer

• New Owners, New Customer Focused Attitude - We Want Your Business!

YOUR ONE STOP SHOP FOR ALL YOUR GOLF CAR NEEDS

Phone: 480-659-1828www.statewideasphalt.com

Statewide Asphaltwww.statewideasphalt.com

Statewide AsphaltStatewide AsphaltStatewide Asphalt

Woman Owned and Operated, Statewide Asphalt is an excellent choice for your next project. Statewide can do anything from

a small repair to a complete re-build of your parking lot. Regardless of size, Statewide Asphalt does it right.

www.facebook.com/AZMultihousingTwitter - @AZMultihousing

By LinnellTaylor Marketing

the age of digital marketing, it’s sometimes challenging

to embrace some of the biggest and time-tested tenets of customer satis-faction. “After all of these years, the primary thing that people have the most problems with are interactions with other people,” explained Patrick Morin at AIM 2013 in the conference kick-off presentation 21st Century Reviews: How to Win Friends and Infl uence People.

Morin--one of the country’s top rated Dale Carnegie certifi ed speak-ers and a partner at the Cross Part-nership--joined multifamily industry consultant Margette Hepfner for an exclusive application of Carnegie’s customer service mantra to the world of online apartment ratings and re-views, an arena where Hepfner noted the following trends:

• A lack of a review can be as harm-ful or more harmful than negative reviews.

• Consumers will recommend or purchase from a product or service

with a four out of fi ve star rating 80 to 84 percent of the time. For products and services with only three stars, the purchase recom-mend rate drops drastically to 14 percent.

• Consumers are only 2 percent likely to engage with a fi rm that has no ratings and reviews.

“Prospects interacting with re-views spend 25 percent more time online and are 40 percent more likely to convert into a lead, Hepfner said.

“Fact: it’s better to control the conver-sation.”

The session also included a light-ning round workshop in Carnegie’s “Twelve Ways To Win People to Your Way of Thinking:”• The only way to get the best of an

argument is to avoid it.• Show respect for other people’s

opinions. Never say “you’re wrong.”

• If you are wrong, admit it quickly and emphatically.

• Begin in a friendly way.

• Get the other person saying “yes, yes” immediately.

• Let the other person do a great deal of the talking.

• Let the other person feel the idea is his or hers.

• Try honestly to see things from the other person’s point of view.

• Be sympathetic with the other per-son’s ideas and desires.

• Appeal to the nobler motives.• Dramatize your ideas.• Throw down a challenge.

While Morin acknowledged that

many of Carnegie’s customer ser-vice commandments may seem like common sense, he affi rmed that con-sistent application of the principles--particularly in the face of customer conflict--remains a key challenge. “Your culture is your strategy, and customer service related cultures like Zappos and Nordstrom take off,” Morin said. “Remember that we are building relationships. Sometimes these rules are the blinding fl ash of the obvious, but the problem is that common sense does not always mean common practice.” q

21st Century Ratings and Reviews: How to Win Friends and Infl uence People in the Digital Age

In

Patrick Morin and Margette Hepfner kick off AIM 2013 with the 21st Century Reviews panel.



Project ...continued from page 2

Service is where we shineLearn more

800.421.6897 ext. 1600www.washlaundry.com

n Speedy service response, typically within 12 business hours

n Live customer service, 24 / 7 and fixlaundry.com for online requests

n Over 400 fleet vehicles with GPS tracking

n Emergency Response Team at the ready

At WASH, we deliver with a proven track record of success. WASH responds to over 260,000 service calls a year and 97% of issues are fixed on the first visit.

With WASH operating your laundry room you’ll always get:

WS13-035 WASH Service Ad 10x7_5 4c.indd 1 3/28/13 11:18 AM

“At the end of each season, we cer-tify properties that have gone above and beyond the call of duty to pro-actively educate and empower their residents. By inviting surrounding neighbors and businesses proper-ties make it a win/win at their Proj-

ect S.A.F.E. events,” added longtime Project S.A.F.E. committee chair, Leigh Massey of VP of Operations for Centurion Management.

From Eloy to El Mirage, Tucson to Tempe and many cities and towns in between, the AMA is grateful for

the participation and impact of this unique program to residents and sur-rounding neighborhoods. Over the coming months, a panel of volunteers will be reviewing the results of these safety events and honoring the best projects at the annual “Best of” din-

ners in September and October. Join the AMA on September 18th

in Phoenix, and October 17th in Tuc-son to honor the “Best of ” Contest winners that made Project S.A.F.E. an event to remember for their residents, staff and neighbors. q




Let’s Share Fresh AirArizona Smoke-Free Living is a coalition comprised of health organizations and community advocates striving to create smoke-free living options for all Arizonans.

For more information or to setup a one-on-one consultation, please call (602) 258-7505 or email us at [email protected].

www.AzSmokeFreeLiving.org

Axiometrics Inc., the leading pro-vider of apartment data and market research, reports that at the national level annual effective rent growth slowed to 3.2% in the second quar-ter of 2013. For comparison, annual effective rent growth in the second quarter of 2012 measured 4.0%. Fur-ther, Axiometrics’ data indicates that the effective rent growth rate has slowed for eight consecutive quar-ters as many Metropolitan Statistical Areas (MSAs) are decelerating from very strong growth the previous three years. Peak annual rent growth at the national level during this cur-rent cycle was 5.3% in July 2011.

Despite the slowdown nationally, many individual markets are still generating very strong rent growth rates, with 20 of the top 88 MSAs re-

porting annual effective rent growth of greater than 4.0%. While the na-tional growth rate has been slowly decelerating over the past eight quar-ters, it should also be noted that the current growth rate is still above the long-term average of 2.1%.

Occupancy at the national level remained strong, measuring 94.7% in the second quarter of 2013. A year ago the occupancy rate stood at 94.3%. The improvement in occupancy has occurred despite an increasing wave of new apartment supply. During the second quarter, 40,739 new apart-ment units were delivered, up from 18,861 units delivered in the second quarter of 2012. Apartment deliver-ies have totaled 124,500 over the trail-ing 12 months. With the pace of new deliveries increasing, the total for

new deliveries in 2013 should reach 185,348 units by the end of the year.

Fewer Concessions Mean Higher Rents

As the market has tightened over the past few years, it has become in-creasingly difficult for renters to find rental concessions, at least in most MSAs. At the national level, con-cessions lowered asking rents 1.4% in the second quarter, which is the equivalent of five days free rent on a 12-month lease. For comparison, Axi-ometrics reported that concessions lowered asking rents 2.4% a year ago and 3.7% two years ago. The peak for concession values was in December 2009 when asking rents were lowered 7.5% by the use of concessions.

Asset Class PerformanceClass C properties continued to

outperform Class A and B properties for effective rent growth in the second quarter of 2013, a trend that began in October 2012. Over the prior year, ef-fective rents increased 4.1% for Class C properties, compared to 2.9% and 3.4% for Class A and B, respectively. Class C properties have an average occupancy rate of 93.3%, which is the lowest of the three groups, but they do show the best year-over-year oc-cupancy growth. Class A properties have the highest occupancy rate at 95.2%, however this rate is 23 basis points lower than a year ago.

National Rent Growth Slows for Eighth Consecutive Quarter


Interested in serving on the

AMA Board of Directors?

Nominations are now open!

The Leader-ship Develop-

ment Committee meets annually to nominate Regular members and up to seven Associ-ate members for the AMA Board.

Please send your letter of interest no later than

September 27, 2013 to:

Leadership Development Committee

c/o Tom Simplot, President/CEO

[email protected]


National Rent ...continued from page 14

P l e a s e V i s i t U s A tw w w . a z a m a . o r g

©2010 CoxCom, Inc. dbs Cox Communications Arizona. All rights reserved.

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Top Performing MarketsFor the second quarter, 11 MSAs

had annual effective rent growth of 6.0% or greater, and all 11 of those markets were located in just four states: California, Colorado, Florida, and Texas. The top MSAs for effec-tive rent growth in the second quar-ter of 2013 are outlined below:

In addition to having all 11 of the top rent growth markets, California, Colorado, Florida, and Texas also had several other high-ranking MSAs for rent growth: 14. Austin-Round Rock,

TX (4.5%), 16. Jacksonville, FL (4.3%), 17. Miami-Miami Beach-Kendall, FL (4.2%), 22. Dallas-Plano-Irving, TX (3.9%), and 24. Tampa-Saint Peters-burg-Clearwater, FL (3.8%).

Top Markets for New Con-struction

Axiometrics also reports that the strong apartment performance the past three years has spurred a rebound in construction activity in many MSAs. Specifically, new units will be delivered in 182 MSAs

around the country in 2013, and na-tional deliveries will increase from 87,077 units in 2012 to 185,348 units in 2013.

Texas had three of the top five MSAs in the nation for units de-livered during the second quarter. Axiometrics notes that even with the escalated delivery numbers from last year, the Texas MSAs still show some of the best effective rent growth rates in the country as demand is main-taining pace with supply. q

Axiometrics is the only multifamily research provider to survey every prop-erty in its database at the floor plan level every month. Every property. Every month. Only Axiometrics. Learn more at www.axiometrics.com or by calling 214-953-2242.

MSAs Delivering the Most New Units in Second Quarter 2013

Number of Units Delivered

Within Quarter Full Year

Rank* 2Q12 2Q13 2012 2013

1 Dallas-Plano-Irving, TX 1,303 3,203 5,882 11,104

2 Houston-Baytown-Sugar Land, TX 1,098 2,593 4,522 8,932

3 Washington-Arlington-Alexandria, DC-VA-MD-WV 1,149 2,479 6,173 11,318

4 Chicago-Naperville-Joliet, IL 393 2,079 1,373 4,448

5 Austin-Round Rock, TX 428 1,692 2,763 7,489

6 Los Angeles-Long Beach-Glendale, CA 81 1,563 781 5,038

7 Seattle-Bellevue-Everett, WA 618 1,464 2,821 7,458

8 Atlanta-Sandy Springs-Marietta, GA 185 1,448 1,537 5,157

9 Raleigh-Cary, NC 171 1,170 698 5,101

10 San Antonio, TX 535 1,138 2,205 4,021

National 18,861 40,739 87,077 185,348

*Rank based on number of units delivered within the second quarter.

National Performance by Asset Class

Annual Effective Rent Growth

Occupancy Rate

Class 2Q12 2Q13 2Q12 2Q13

A 4.6% 2.9% 95.5% 95.2%

B 3.8% 3.4% 94.9% 95.1%

C 3.8% 4.1% 92.4% 93.3%

Annual Effective Occupancy

Rank MSA Rent Growth Rate

1 Boulder, CO 9.8% 96.1%

2 Oakland-Fremont-Hayward, CA 9.6% 96.4%

3 Cape Coral-Fort Myers, FL 8.9% 95.0%

4 Corpus Christi, TX 8.4% 95.9%

5 North Port-Bradenton-Sarasota, FL 6.9% 94.9%

6 Denver-Aurora, CO 6.8% 95.5%

7 Palm Bay-Melbourne-Titusville, FL 6.8% 94.9%

8 Naples-Marco Island, FL 6.6% 98.0%

9 San Jose-Sunnyvale-Santa Clara, CA 6.5% 96.3%

10 San Francisco-San Mateo-Redwood City, CA 6.4% 95.8%

11 Houston-Baytown-Sugar Land, TX 6.0% 94.3%

National 3.2% 94.7%

*Rank based on annual effective rent growth out of 88 MSAs

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AMA EVENT INFORMATION & REGISTRATION

COMMITTEE MEETINGSAugust 14PROJECT S.A.F.E.Time: 2:00 p.m.Location: AMA Offi ce

August 21MEMBERSHIP COMMITTEETime: 9:00 a.m.Location: AMA Offi ce

August 27AFFORDABLE HOUSING COMMITTEETime: 8:00 a.m.Location: AMA Offi ce

GOVERNMENT AFFAIRSTime: 9:00 a.m.Location: AMA Offi ce

AMAPACTime: 11:00 a.m.Location: AMA Offi ce

September 5FIVE STARTime: 10:00 a.m.Location: AMA Offi ce

September 11PROJECT S.A.F.E.Time: 2:00 p.m.Location: AMA Offi ce

September 16BIG HEARTS FOR LITTLE HANDSTime: 3:00 p.m.Location: UMOM

September 18MEMBERSHIPTime: 9:00 a.m.Location: AMA Offi ce

September 24AFFORDABLE HOUSING COMMITTEETime: 8:00 a.m.Location: AMA Offi ce

GOVERNMENT AFFAIRSTime: 9:00 a.m.Location: AMA Offi ce

AMAPACTime: 11:00 a.m.Location: AMA Offi ce

VALLEY EVENTSAugust 16BIG HEARTS FOR LITTLE HANDS BOWL-A-THONTime: 2:00 p.m.Location: AMF Christown Lanes, 1919 W. Bethany Home Rd., Phoenix, AZ 85015

September 18PHOENIX DINNER MEETINGTime: 5:00 p.m.Location: El Zaribah Shrine Auditorium, 552 N. 40th St., Phoenix, AZ 85018

September 26PERSPECTIVES & PROJECTIONS CONFERENCETime: 8:00 a.m. - 1:00 p.m.Location: Sheraton Downtown Hotel, 340 North 3rd Street, Phoenix

For more information please contact James Tunnell at 602-296-6212 or by email

[email protected]

TUCSON EVENTSAugust 16INDEPENDENT RENTAL OWNERS COUNCILTime: 11:00 a.m.Location: 1001 N. Alvernon Way, Ste. 101, Tucson, AZ 85711

September 20TUCSON EDUCATION CONFERENCE AND TRADE SHOWTime: 9:00 p.m.Location: Tucson Convention Center, 260 S. Church Ave., Tucson, AZ 85701


Event Fee UpdateThis year the AMA has instituted a new policy for

late registration pricing. Our regular pricing for Dinner Meeting registration will be

$59.00 in Phoenix and $49.00 in Tucson. If you wish to attend and cannot reserve space by

the Friday prior to the event, a late charge of $20.00 per ticket will apply. This price increase is due to the

added charges the venues pass along to the AMA. Please register early for each event!

VALLEYAMA OFFICE ** NEW ** 818 N. 1st StreetPhoenix, AZ 85004

MOUNTAIN PRESERVE RECEPTION CENTER 1431 East Dunlap Ave. Phoenix, AZ 85020

RED MOUNTAIN VILLAS815 N. 52nd St. Phoenix, AZ 85008

TUCSONAMA OFFICE1001 N. Alvernon Way, Suite 101Tucson, AZ 85711

DOUBLETREE HOTEL TUCSONAT REID PARK445 N. Alvernon WayTucson, AZ 85711

RANDOLF GOLF COURSE CLUBHOUSE600 S. Alvernon WayTucson, AZ 85711

FLAGSTAFFLITTLE AMERICA HOTEL2515 E. Butler Ave.Flagstaff, AZ 86004

AMA EVENT & SEMINAR LOCATIONS

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The latest information about aMa activities, including on-line registration for events and classes, is available around-the-clock on the aMa Web site, www.azama.org. Or call the aMa offi ce at 602-296-6200 or 800-326-6403.

AMA Phoenix Training Opportunities

FAIR HOUSING With the new Non-Discrimination laws, understanding and complying with fair housing laws and the American with Dis-abilities Act (ADA) is more important than ever for rental property owners and man-agers. This interactive course will provide an overview of fair housing and ADA law and investigative procedures. This course is taught by an AMA attorney. Fair Hous-ing Real Estate CECs pending

August 8Time: 9:00 a.m.-12:00 p.m.Cost: $29 for members, $49 for non-members

REAL ESTATE CONTRACT WRITING Whether you are a rank beginner or sea-soned expert, there is no excuse for not knowing and understanding the real estate contract. After taking this course, attend-ees will be prepared to write legal, binding contracts for real estate transactions.


AZ LANDLORD TENANT SEMINAR Knowing how to use and comply with state law that governs all rental housing opera-tions can save time, make you money, and minimize legal difficulties. This is a must for any property owner, community man-ager and leasing agent. You will review the revised law, which outlines the rights and responsibilities for both landlords and renters. Time will be allocated for audi-ence questions and answers. This class will be instructed by an AMA attorney. Fair Housing Real Estate CECs pending.

September 19Time: 9:00 a.m.-12:00 p.m.Cost: $29 for members, $49 for non-members

CERTIFIED APARTMENT PORTFOLIO SUPERVISOR (CAPS) Take the next step in your professional development and become a certified suc-cess by earning your Certified Apartment Portfolio Supervisor (CAPS) designation. This nationally recognized designation is for multi-site supervisors and experienced apartment managers with a CAM, ARM or RAM designation. Topics included: Legal responsibilities & Risk Management, Fi-nancial Management, Property Perfor-

mance Management, Property Evaluation & Due Diligence, and Effective Leader-ship. The final exam is taken online and all graduates are listed in the NAA’s Units magazine. This program is a total of five (5) days and attendance for all classes is mandatory.

September 10 - 14Time: 9:00 a.m.-5:00 p.m.Cost: $1,200 for members, $1,475 for non-members

NATIONAL APARTMENT LEASING PROFESSIONAL (NALP) Leasing professionals are the first people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers. Topics include: Keys to Success in Leasing, Telephone Presenta-tions, Leasing and the Internet, The Leas-ing Interview, Leasing Demonstration & Resolving Objections, Rental Policies and Procedures, Legal Aspects, and The Mar-ket Survey Presentation. This program is a total of five (5) days and attendance for all classes is mandatory.

September 4th & 25thOctober 9th & 23rdNovember 20thTime: 9:00 a.m.-5:00 p.m.Cost: $359 for members, $475 for non-members

AMA Tucson Education Opportunities

CPR AND FIRST AID CERTIFICATIONIt’s important for your on-site staff team to know how to recognize and handle an emergency situation until paramedics ar-rive. Those who successfully complete the course will earn a two-year CPR comple-tion card and Arizona state certification.


Training Opportunities



FREE ESTIMATES

PROFESSIONAL PROMPT SERVICE

Dealing With A Deceased Tenant’s Personal Property

By Matt Koglmeier, Esq. and Michael R. Fletcher, Esq., Koglmeier Law Group, PLC.

an owner or manager of rental property in Ari-

zona, you will likely have to deal with the death of a tenant at some point in your career. One of the questions most often presented when a tenant has died is how to properly handle the deceased tenant’s personal prop-erty. This article seeks to provide helpful tools for property managers when dealing with a deceased ten-ant’s personal property.

Access to remove personal prop-erty should only be granted when the person desiring access provides one of the following:1. A certified copy of court docu-

ments (Letters of Testamentary and a Court Order) appointing them the personal representative or a special administrator of the deceased person’s estate.

2. An “Affidavit for the Collection of Personal Property” in accordance with A.R.S. 14-3971.

3. A provision in the lease that per-mits the release of keys and prop-erty to a specified person(s) in the event of disability or death of the tenant.

The easiest document to acquire is the “Affidavit of Collection of Per-sonal Property”. The Affidavit must state:1. No application for appointment of

a personal representative is pend-ing in any court and there has been no personal representative ap-pointed. If one was previously ap-pointed, then more than one year

has had to have elapsed since the closing statement was filed and the personal representative has been discharged.

2. The value of the decedent’s estate, less any liens and encumbrances, is less than $50,000.

3. At least thirty days has elapsed since the date of death.

4. The claimant is entitled to delivery of the property.

Upon presentation of any of these documents, you may release the property and have no liability to other potential claimants.

You should also be aware of claims

that do not entitle an individual ac-cess to remove personal property. The following do not allow you to release personal property to a third-party:1. A will stating that the property has

been left to the person who wants access. The legality of any will is left to the courts. There may be an-

other will which you are not aware of that leaves the property to some-one else.

2. The person is listed as the notifi-cation relative on the death certifi-cate.

3. The person claims to be the mother, father, sister, brother or other close relative of the deceased.

4. The person claims to be the per-son’s closest friend or spouse.When presented with these unique

situations, be careful and let your at-torney review documents presented by someone claiming a right of access to the apartment. Being too coopera-tive in such a difficult time may lead to significant liability.

Matt Koglmeier and Michael R. Fletcher are attorneys with Koglmeier Law Group, PLC. They can be reached at 480-962-5353. The views expressed here are generalized advice or information. Fact-specific ques-tions should always be referred to legal counsel. Statements and opinions ex-pressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

As

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& LinkedIn• Facebook:

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Association” (Group search)



Dealing with Tenants PossessionsBy Andy M. Hull, Esq. Hull, Holliday and Holliday, PLC.

requently landlords are left with the dilemma of what to

do with a tenant’s possessions that are left behind after a rental unit has been vacated. The manner in which these possessions must be dealt with varies depending on how possession of the rental unit was returned to the landlord.

The simplest scenario occurs when possession of the rental unit is returned by the tenant themselves. This is accomplished when the ten-ant returns keys or directly informs the landlord in writing that they have vacated the unit and are return-ing possession. Any property left be-hind in this case can be trashed out and disposed of. Additionally the cost of removing and disposing of this property may be passed on to the tenant by accounting for the ex-pense on the security deposit dispo-sition statement.

When a tenant has vacated a rental unit but has not returned keys or in-formed the landlord that they have vacated and possession is returned, dealing with possessions falls under

the abandonment procedures set forth under A.R.S. § 33-1370. When a landlord believes a rental prop-erty has been abandoned, they must first post and certify mail a notice of abandonment to the tenant’s last known address or any alternative addresses known to the landlord. The landlord must then wait the 5 full days allowed per law before en-tering the property. If during the 5 day period, if the tenant contacts the landlord, no entry can be made. If there is no contact the landlord may enter the property. Once entered, if possessions remain, the landlord must inventory the property and send a notice of abandoned property by certified mail to the last known address. The landlord must then store the property for ten (10) days. The property may be stored at the property or it can be moved to an-other location for storage. The notice of abandoned property must include the location of where the property is being stored, what property is being stored and the amount of the daily storage fees. The tenant is allowed one entry during this time to remove personal effects such as medicine, tools, clothes, identification, finan-cial or employment document, et cetera. Tenant may pay the landlord the amount of the daily storage costs

to obtain the remaining property. If the tenant does not pay the storage costs for their property before the expiration of the ten (10) day period, the landlord may then hold a pub-lic sale of the items and apply the proceeds of the sale to the tenant’s outstanding monies due. Any excess proceeds from the sale would be re-turned to the tenant. The landlord’s records of all actions regarding the notification, inventory and sale of a tenant’s property and any excess proceeds if not deliverable, must be retained for a minimum of twelve (12) months.

When a tenant has been evicted and the Writ of Restitution has been executed (constable lockout), the process changes slightly. Pursuant to A.R.S. § 33-1368(E), the time that the tenant’s property must be held in a lockout situation is 21 days. The landlord must inventory the possessions and certify mail, return receipt requested, a 21 Day Notice along with the inventory to the ten-ant’s last known address and any alternate addresses which may be known by the landlord. The tenant has the right to one (1) entry during this period to remove their personal effects, just as they did under the abandonment procedures. Other-

wise to reclaim their property, the tenant must pay the reasonable costs of storage, moving and inventorying their possessions. If the tenant does not reclaim their property, the land-lord may sell or dispose of the items after the 21 days has expired. Once again, any proceeds over and above the monies due the landlord must be returned to the tenant or held with the records for twelve months if they are undeliverable.

Andy M. Hull is the principal of Hull, Holliday and Holliday, PLC.

He can be reached at 602.230.0088.

The views expressed here are general-ized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily repre-sent the views or opinions of the Ari-zona Multihousing Association.

F



By Judy Drickey-Prohow, The Law Offices of Scott M. Clark, P.C.

your resident has stopped by the office to introduce

his new service dog. You had asked for proof that the dog is a service dog, and evidence that the resident needed it in order to have an equal opportu-nity to use and enjoy his dwelling. Behold the proof! The dog is decked out in a large vest that says “Service Dog Full Access.” To top it off the dog has an ID tag that says “Service Dog” and the resident hands you a nicely laminated pass that indicates that the dog he has just introduced to you is a service dog for a person with a dis-ability.

Except that the dog may not be a service dog at all.

Whether the resident knows it or not, the only thing that these designa-tions “prove” is that the resident went onto someone’s website and spent what may be a significant amount of money to enrich e-tailers. At www.ServiceDogGear.com,, for example, anyone can purchase a “complete service dog vest with exclusive patch, ID Badge and Zipper Pocket” for $59.99 plus tax. If the items were “customized” to include the name of the owner/handler and/or the ani-

mal, the resident paid more. Overall, though, he may consider it a bargain because it is less than the pet deposit and pet rent at your property.

Another website, Free My Paws, allows owners to determine for themselves if they qualify for a ser-vice animal by taking a “disability self-assessment test.” They are asked (1) if they currently have physical or mental impairments and (2) if those physical or mental impairments sub-stantially limit one of more of their major life activities. If they answer yes to both questions, they qualify and can purchase a service kit, a therapy kit or an emotional kit for $199.99. No proof of disability is re-quired. Included in the kits are two (2) personalized (credit card size) ID cards, three (3) collar ID tags, a per-sonalized embroidered vest with the animal’s name and a center patch, two (2) “Service Dog on Duty” reflec-tive strips, and free standard ship-ping. Free My Paws recommends but does not require annual renewal of this certification for the low cost of $24.99 per card.

At the USARplus website (United Service Animal Registry) shoppers can purchase a basic registration packet for $50.00 or can upgrade to bronze, silver, gold or diamond packages for up to $240.00. For the

basic package they receive a service animal ID card personalized with a photo of the animal, a service animal handler ID card (also personalized with a photo of the handler), a reg-istration certificate and four stickers. The diamond package has more of the same but also includes a “hand-crafted service animal vest” designed to fit the particular animal. At this website, customers must click a box to confirm that they have some type of disability based on an ADA defini-tion, but the instructions note: “You are not required to have a doctor’s excuse or formal diagnosis” in order to qualify.

The “Service Animal Registry of California” holds itself out as a reg-istry where “owners of emotional support animals and service animals can easily and quickly register the status of their animal online.” For “only $38.87” an animal owner can register up to “TWO (2) animals for the LIFETIME of both animals” and once money is exchanged this online retailer will deliver certificates in electronic form as a PDF file, as well as a “BONUS Landlord and Business Owner letter” that the resident can use “for your housing applications and when accessing businesses” anywhere in the United States. “No lengthy surveys and NO photo of the service animal is required for reg-istration.” Applicants must merely click the website and affirm that the animal being registered “meets the definition and criteria for an emo-tional support animal or service ani-mal in the State of California” and that the person wants to register the animal “now.”

Of course none of these ID cards, patches, collar tags, vests or certifi-cates provide the proof that a property manager needs in order to determine whether to allow a resident to keep a particular animal as an assistive/ser-vice/companion animal. The proof that the property needs is not an ID card, a fancy vest or anything else that can be purchased online. Rather, properties must make their decisions

only based on a determination as to whether the person seeking to keep the animal is a person with a disabil-ity and whether the person needs the animal because of that disability. No national registry provides that in-formation and there is no approved federal or state certification for such animals.

As HUD set out in its latest guid-ance on “Service Animals and As-sistive Animals for People With Disabilities,” http://portal.hud.g o v / h u d p o r t a l / d o c u m e n t s /huddoc? id=servanimals_ntc f -heo2013-01.pdf, to qualify for an ac-commodation a tenant (or applicant) must show that he/she is a person with a disability and that he/she needs he animal because of the dis-ability. Under these criteria landlords must grant an accommodation if the need for the animal is apparent. If the need is not apparent, the property may request documentation from a physician, psychiatrist, social worker, or other health care professional dem-onstrating that the animal works, provides assistance, performs tasks or services, or provides emotional support that alleviates one ore more of a person’s identified symptoms or effects of an existing disability.

Vests, ID cards, collar tags and cer-tifications from commercial or non-profit organizations don’t meet these standards and should never be used in determining whether to allow a resident to keep an animal as an as-sistive animal. q

Judy Drickey-Prohow is an attorney with the Law Offices of Scott M. Clark, P.C.. She can reached at 520.241.1847.

The views expressed here are general-ized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multi-housing Association.

So

Service Animal Registrations

P l e a s e V i s i t U s A tw w w . a z a m a . o r g


*indicates company also provides goods and services to investors and owners of smaller rental properties (regular members with fewer than 100 units).

PRODUCTS & SERVICES GUIDEThe AMA suggests that members using services listed in the Products & Services Guide request proof of workers’ compensation insurance and contractor’s license prior to contracting work.

Reader notice: Under Arizona law, all residential and commercial contractors are required to be licensed by the state unless they fall under the handyman exemption for projects which require no building permit and are less than $750 for the total contract price. For more information or to verify the license status of an Arizona contractor, call 602-542-1525 or 888-271-9286 (toll-free outside Maricopa County) or visit www.rc.state.az.us.

24 HR RESTORATION (FIRE, FLOOD ETC.)Adanac Enterprises Corp.Statewide* . . . . . . . . . . . . . . . . (623) 266-2761ATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400Belfor USA GroupStatewide* . . . . . . . . . . . . . . . . (623) 434-3333Belfor USA Group (Tucson)Statewide* . . . . . . . . . . . . . . . . (520) 408-6900BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Capstone Group LLCMetro Phoenix . . . . . . . . . . . . . (480) 970-5424Checks RestorationStatewide* . . . . . . . . . . . . . . . . (480) 619-2868Concierge Contractors, Inc.Nationwide. . . . . . . . . . . . . . . . (623) 247-0000Desert Dry RestorationValleywide* . . . . . . . . . . . . . . . (602) 765-6162Disaster Restoration, LLCMetro Phoenix . . . . . . . . . . . . . (602) 251-2300Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091First Choice Restoration, IncMetro PHX & Metro Tucson. . . (480) 981-1131Interstate RestorationNationwide* . . . . . . . . . . . . . . . (602) 714-7290Kowalski Construction, Inc.Metro PHX* & Metro Tucson* . (602) 944-2645Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304Pinnacle Restoration (Tucson)Metro Tucson* . . . . . . . . . . . . . (520) 293-2770Titan Restoration Of Tucson, IncMetro Tucson* . . . . . . . . . . . . . (520) 888-4826

ACCESS CONTROLSafeguardStatewide* . . . . . . . . . . . . . . . . (480) 609-6200Integrated Protective Systems, IncMetro Phoenix* . . . . . . . . . . . . (623) 587-1244SchlageStatewide . . . . . . . . . . . . . . . . . (512) 563-1977Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

ADVERTISINGAArrow AdvertisingStatewide . . . . . . . . . . . . . . . . . (602) 750-7181Apartment FinderTucson* . . . . . . . . . . . . . . . . . . (520) 887-8500Apartment Guide-PhoenixValleywide . . . . . . . . . . . . . . . . (602) 484-0894Apartments.com/Republic MediaTucson . . . . . . . . . . . . . . . . . . . (602) 444-8916Apartments.com/Tucson NewspapersTucson* & Surrounding Area* . (520) 573-4581Arizona Housing Solutions LLCStatewide . . . . . . . . . . . . . . . . . (520) 505-4462For Rent Media Solutions (Phoenix)Metro Phoenix* . . . . . . . . . . . . (602) 277-8797For Rent Media Solutions (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 577-9600Move.comNationwide* . . . . . . . . . . . . . . . (800) 978-7368MyCityApartments.comStatewide* . . . . . . . . . . . . . . . . (480) 239-5038Rent.comNationwide* . . . . . . . . . . . . . . . (310) 264-3670RentbitsMetro Phoenix* . . . . . . . . . . . . (303) 640-3160Tucson Apartment GuideTucson . . . . . . . . . . . . . . . . . . . (520) 584-0088WebListers LLCNationwide* . . . . . . . . . . . . . . . (800) 784-2155

ADVERTISING ANALYSIS & TRAININGLeaseHawkAZ*, CO* & UT* . . . . . . . . . . (800) 485-84304Occupancy Solutions LLCNationwide* . . . . . . . . . . . . . . . (800) 865-0948

ADVERTISING SPECIALTIES & PREMIUMS2incent Concept PromotionsNationwide* . . . . . . . . . . . . . . . (623) 249-7760Brown and Bigelow - Snyder PromoNationwide* . . . . . . . . . . . . . . . (602) 265-8818Tortuga PromotionsNationwide* . . . . . . . . . . . . . . . (480) 966-9076

AIR CONDITIONING/HEATING SYSTEMS,PARTS & SUPPLIES

RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

AIR CONDITIONING/HEATING-CENTRALSERVICES

R.T. Brown Mechanical Inc.Statewide* . . . . . . . . . . . . . . . . (480) 964-3807RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sun Devil Heating & CoolingMetro Phoenix . . . . . . . . . . . . . (602) 466-1932Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207

AIR CONDITIONING/HEATING-CENTRAL SYSTEM

Badger Heating/CoolingValleywide . . . . . . . . . . . . . . . . (480) 855-1671Sun Devil Heating & CoolingMetro Phoenix . . . . . . . . . . . . . (602) 466-1932

AIR CONDITIONING/HEATING-GENERALSERVICES

Alliance Plumbing Service & RepairPhoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020Archie’s HVAC & ElectricValleywide* . . . . . . . . . . . . . . . (480) 921-8350Arizona Comfort Solutions/West Coast Plumbing & AirMetro Phoenix* . . . . . . . . . . . . (623) 780-4550Dal Air Conditioning & Heating, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 969-0259DP Air CorporationMetro Tucson* . . . . . . . . . . . . . (520) 622-3241F and I Heating & Air ConditioningMetro Phoenix* . . . . . . . . . . . . (602) 218-8813Intelligent Design Air Conditioning & HeatingMetro Tucson* . . . . . . . . . . . . . (520) 333-2665

R.T. Brown Mechanical Inc.Statewide* . . . . . . . . . . . . . . . . (480) 964-3807RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sun Devil Heating & CoolingMetro Phoenix . . . . . . . . . . . . . (602) 466-1932Sunstate Mechanical ServicesStatewide* . . . . . . . . . . . . . . . . (480) 998-9620Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207Two Seasons Heating and CoolingValleywide* . . . . . . . . . . . . . . . (623) 935-0640

ALARM SYSTEMSLynx AlarmMetro Phoenix . . . . . . . . . . . . . (480) 840-6030Red Hawk Fire & SecurityMetro Phoenix . . . . . . . . . . . . . (480) 344-6300Red Hawk Fire & Security (Tucson)Metro Tucson . . . . . . . . . . . . . . (520) 388-1100SafeguardStatewide* . . . . . . . . . . . . . . . . (480) 609-6200Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

ANSWERING SERVICESCorporate AnswerNationwide* . . . . . . . . . . . . . . . (602) 244-1833IndatusNationwide. . . . . . . . . . . . . . . . (800) 727-4246

APARTMENT BROKERAGESJoseph Bernard Investment Real EstateMetro Phoenix*,Metro Tucson*,Statewide* . . . . . . . . . . . . . . . . . . . . . . . . . (480) 305-5600

APPLIANCE PARTSAllstate ApplianceMetro Phoenix . . . . . . . . . . . . . (602) 252-6507

APPLIANCE SALESAppliance Warehouse of America, Inc.Nationwide* . . . . . . . . . . . . . . . (602) 722-4017Coinmach Service Corp.Nationwide* . . . . . . . . . . . . . . . (602) 722-6959Mac-Gray The Laundry Room ExpertsNationwide* . . . . . . . . . . . . . . . (602) 279-3399Mac-Gray The Laundry Room Experts (Tucson)Nationwide* . . . . . . . . . . . . . . . (800) 622-4729R & B Wholesale DistributorsStatewide* . . . . . . . . . . . . . . . . (602) 272-1200Sears CommercialNationwide. . . . . . . . . . . . . . . . (800) 359-2000The Home Depot Appliance SalesNationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Appliance SalesMetro Tucson* . . . . . . . . . . . . . (520) 309-9756Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207Two Seasons Heating and CoolingValleywide* . . . . . . . . . . . . . . . (623) 935-0640Westar Kitchen and BathStatewide . . . . . . . . . . . . . . . . . (602) 271-0100

APPLIANCE SALES, RENTALS, SERVICE &PARTS

Appliance Parts CompanyStatewide* . . . . . . . . . . . . . . . . (480) 755-0006Appliance Warehouse of America, Inc.Nationwide* . . . . . . . . . . . . . . . (602) 722-4017Azuma LeasingNationwide* . . . . . . . . . . . . . . . (800) 707-1188Coinmach Service Corp.Nationwide* . . . . . . . . . . . . . . . (602) 722-6959General Electric CompanyInternational* . . . . . . . . . . . . . . (480) 367-2900Mac-Gray The Laundry Room ExpertsNationwide* . . . . . . . . . . . . . . . (602) 279-3399Mac-Gray The Laundry Room Experts (Tucson)Nationwide* . . . . . . . . . . . . . . . (800) 622-4729R & B Wholesale DistributorsStatewide* . . . . . . . . . . . . . . . . (602) 272-1200The Home DepotNationwide* . . . . . . . . . . . . . . . (480) 797-7041The Home Depot (Tucson)Metro Tucson* . . . . . . . . . . . . . (520) 309-9756Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207Two Seasons Heating and CoolingValleywide* . . . . . . . . . . . . . . . (623) 935-0640

APT. & LEASING OFFICE REMODEL & DESIGNEagle Valley Construction, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 730-0594

APT. FIRE/WATER DAMAGE RESTORATION &REPAIR

Adanac Enterprises Corp.Statewide* . . . . . . . . . . . . . . . . (623) 266-2761ATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304Spray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

ARCHITECTURAL & CONSTRUCTIONAdolfson & Peterson ConstructionNationwide. . . . . . . . . . . . . . . . (480) 345-8700

ASPHALT & PAVING, PARKING LOT &DRIVEWAY SVS/SWEEP

Ace Asphalt of Arizona, Inc. (Phoenix)Southwest U.S.* . . . . . . . . . . . . (602) 243-4100Ace Asphalt of Arizona, Inc. (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 747-7700American Asphalt Paving and SealcoatingStatewide* . . . . . . . . . . . . . . . . (602) 256-7376Arizona Pavement ManagementMetro Phoenix* . . . . . . . . . . . . (877) 384-2280Asphalt Technologies / KFM Striping and Curb CompanyValleywide* . . . . . . . . . . . . . . . (602) 462-9114Bates Paving & Sealing, Inc.Statewide* . . . . . . . . . . . . . . . . (520) 741-2100Cactus AsphaltStatewide* . . . . . . . . . . . . . . . . (602) 370-3363

Dynamite Paving and Sealcoat, Inc.Phoenix. . . . . . . . . . . . . . . . . . . (602) 258-9588M.R. Tanner Paving and MaintenanceStatewide . . . . . . . . . . . . . . . . . (480) 633-8500Performance Paving & Sealing, LLCMetro Phoenix* . . . . . . . . . . . . (480) 816-5305Regional Pavement MaintenanceTucson* & Surrounding Area* . (480) 963-3416Statewide Asphalt LLCStatewide* . . . . . . . . . . . . . . . . (480) 659-1828Sunland Asphalt - PhoenixPhoenix*. . . . . . . . . . . . . . . . . . (602) 288-5000

ASSOCIATIONArizona Multihousing AssociationStatewide* . . . . . . . . . . . . . . . . (602) 296-6200

ATTORNEYSAndrew Hull, AttorneyValleywide* . . . . . . . . . . . . . . . (602) 230-0088Burton Lippman Law Group, P.C.Statewide* . . . . . . . . . . . . . . . . (520) 762-4036Dwight W. Connely, Attorney at LawTucson . . . . . . . . . . . . . . . . . . . (520) 325-5777J. Mark Heldenbrand, P.CValleywide* & Tucson* . . . . . . (602) 254-3400King & Frisch, P.C.Tucson* & Surrounding Area* . (520) 790-4061Koglmeier Law Group, PLCStatewide* . . . . . . . . . . . . . . . . (480) 962-5353Law Offices of Scott M. Clark, P.C.Statewide . . . . . . . . . . . . . . . . . (602) 957-7877Lotzar Law Firm, P.C.Nationwide. . . . . . . . . . . . . . . . (480) 905-0300Williams, Zinman and Parham P.C.Maricopa County* . . . . . . . . . . (480) 994-4732

AUTOMATIC GATES & ACCESS CONTROLAutomatic Gate Systems, Inc.Statewide . . . . . . . . . . . . . . . . . (602) 267-7778Guardian Gate ServicesStatewide* . . . . . . . . . . . . . . . . (480) 629-4472

BACKFLOW PREVENTION-CERTIFIED TESTINGABCOR, LLCStatewide* . . . . . . . . . . . . . . . . (480) 641-0100Affordable Fire and Safety LLCMetro Phoenix* . . . . . . . . . . . . (480) 507-2850Metro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

BALCONY & WALKING DECK REPAIR &RESURFACING

Arizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Eagle Valley Construction, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 730-0594

BALCONY & WALKWAY DECK WATERPROOFING & RESTORATION

Arizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Central Valley SpecialtiesStatewide* . . . . . . . . . . . . . . . . (602) 437-2046

BATH TUBSAlliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739Get a Grip (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 742-2228RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

BATHROOM RENOVATIONS & COUNTERTOPREPAIR/REFINISH

Alliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739Wilkinson Floor Covering, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

BEE CONTROLCity Wide Pest Control, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 944-0099KY-KO Pest Prevention, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 964-8900

BICYCLE RACKSExterior SystemsStatewide* . . . . . . . . . . . . . . . . (480) 990-3909

BIO HAZARD CLEANINGBluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Disaster Restoration, LLCMetro Phoenix . . . . . . . . . . . . . (602) 251-2300Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091

BIO-HAZARDOUS WASTE DECONTAMINATIONATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091

BLDG. INTERIOR & ExTERIOR RENOVATION &DESIGN

Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091In Design InteriorsValleywide* . . . . . . . . . . . . . . . (602) 330-2150

BOILER & PUMP SERVICESArmor Plumbing & BoilerMetro PHX* & Metro Tucson* . (480) 782-9324Benrich Service Co., Inc.Valleywide* . . . . . . . . . . . . . . . (480) 835-8220RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

Sunstate Mechanical ServicesStatewide* . . . . . . . . . . . . . . . . (480) 998-9620

BUILDING MATERIALSDogwood Building SupplyNationwide. . . . . . . . . . . . . . . . (336) 650-9724

CABINET REPAIRS, DOORS & DRAWERSShepherd & Sons CabinetsStatewide . . . . . . . . . . . . . . . . . (602) 750-4499SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

CABINET SALES & INSTALLATIONCopperstate Cabinets LLCMetro Tucson . . . . . . . . . . . . . . (520) 777-3331

CABLE TVCox Communications (Phoenix)Valleywide* . . . . . . . . . . . . . . . (623) 328-3805Cox Communications (Tucson)Tucson* & Surrounding Area* . (520) 629-8414

CARPET CLEANING/RESTORATIONArizona Carpet CareValleywide* . . . . . . . . . . . . . . . (602) 604-8331Colorado Carpet CleaningCO . . . . . . . . . . . . . . . . . . . . . . (720) 374-1222Extreme Carpet Care LLCMetro Phoenix . . . . . . . . . . . . . (480) 633-7176Fosters Carpet Care and RepairMetro PHX & Metro Tucson. . . (480) 497-8617Gaylord Restoration Inc.Metro Phoenix* . . . . . . . . . . . . (480) 539-2696Palm Valley Carpet Cleaning, LLCMetro Phoenix* . . . . . . . . . . . . (323) 627-2582Pride Carpet and Upholstery CleaningValleywide* . . . . . . . . . . . . . . . (602) 843-3200Venturi Restoration & CleanValleywide* . . . . . . . . . . . . . . . (480) 820-5555

CARPET, FLOOR COVERING & PATIO GRASSBrown SalesStatewide . . . . . . . . . . . . . . . . . (602) 914-4579Carpeturn.comMetro PHX* & Metro Tucson* . (855) 889-6200Criterion BrockValleywide* . . . . . . . . . . . . . . . (602) 469-9395Criterion Brock (Tucson)Tucson* & Surrounding Area* . (520) 790-0740Desert Floors, Inc.Tucson . . . . . . . . . . . . . . . . . . . (520) 918-1022Distinctive Carpets, Inc.Statewide* . . . . . . . . . . . . . . . . (520) 745-2600J.R McDade Flooring (Phoenix)Valleywide* . . . . . . . . . . . . . . . (602) 258-7219J.R McDade Flooring (Tucson)Metro PHX & Metro Tucson. . . (520) 294-9911One Source InteriorsValleywide* . . . . . . . . . . . . . . . (602) 903-2545Puckett’s FlooringStatewide* . . . . . . . . . . . . . . . . (480) 990-8191Redi Carpet - ArizonaMetro PHX & Flagstaff* . . . . . . (480) 350-9615Redi Carpet -TucsonMetro Tucson* . . . . . . . . . . . . . (520) 884-5556Wilkinson Floor Covering, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

CARPORT REPAIR SERVICESDiamondback Carport Repair, Inc.PHX & Tucson Areas* . . . . . . . (602) 494-1556SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

CCTVIntegrated Protective Systems, IncMetro Phoenix* . . . . . . . . . . . . (623) 587-1244Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

CERAMIC TILE & BATHSunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

CHAT SERVICESContact at Once!Statewide . . . . . . . . . . . . . . . . . (678) 909-0135

CHILLER SERVICESRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sunstate Mechanical ServicesStatewide* . . . . . . . . . . . . . . . . (480) 998-9620

CLEANING SERVICES - BIOHAZARDBluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Spray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

CLEANING, JANITORIAL & MAINTENANCESERVICES

Gaylord Restoration Inc.Metro Phoenix* . . . . . . . . . . . . (480) 539-2696Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111Lori Cleaning ServiceMetro Phoenix . . . . . . . . . . . . . (602) 410-3116Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

COIN OPERATED LAUNDRYExcalibur Laundries, IncStatewide* . . . . . . . . . . . . . . . . (714) 437-9000WASH Multifamily Laundry SystemsMetro PHX* & Metro Tucson* . (800) 421-6897

COLLECTION AGENCIESBetter NOINationwide. . . . . . . . . . . . . . . . (888) 219-9105Collections USA, Inc.Nationwide* . . . . . . . . . . . . . . . (623) 581-2433Columbia Recovery GroupWestern U.S . . . . . . . . . . . . . . . (877) 622-1132NCC Business ServicesNationwide. . . . . . . . . . . . . . . . (888) 880-6020National Credit Systems, Inc.Nationwide* . . . . . . . . . . . . . . . (800) 515-4375U.S. Collections West, Inc.Nationwide* . . . . . . . . . . . . . . . (602) 995-3494Wakefield and Associates, Inc.Nationwide* . . . . . . . . . . . . . . . (303) 537-2900

COLLECTIONSJ. Mark Heldenbrand, P.C.Valleywide* & Tucson* . . . . . . (602) 254-3400

COMMERCIAL & HOME BUILDINGRESTORATION

BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Cheuvront ConstructionValleywide* . . . . . . . . . . . . . . . (602) 770-7733

COMMERCIAL MORTGAGE BANKERCentennial Mortgage, Inc.Nationwide* . . . . . . . . . . . . . . . (480) 621-8132Legacy Capital Advisors, LLC.Nationwide* . . . . . . . . . . . . . . . (602) 926-7426Washington FederalMetro Phoenix* . . . . . . . . . . . . (602) 553-7434

CONCRETE & MASONRY REPAIRRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

CONCRETE COATINGSCentral Valley SpecialtiesStatewide* . . . . . . . . . . . . . . . . (602) 437-2046SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427WestcoatStatewide . . . . . . . . . . . . . . . . . (800) 250-4519

CONCRETE SIDEWALK GRINDINGPrecision Concrete CuttingNationwide. . . . . . . . . . . . . . . . (801) 224-0025SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

CONST. REMODELING & REPAIR-RESTORATION & TURNKEY

Berlin Precision Construction Inc.Metro Phoenix . . . . . . . . . . . . . (480) 252-4017Faith RestorationMetro Phoenix* . . . . . . . . . . . . (480) 813-5619Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111Kowalski Construction, Inc.Metro PHX* & Metro Tucson* . (602) 944-2645Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304S.M.D. Remodeling, LLCMetro Phoenix* . . . . . . . . . . . . (602) 348-7989SOS Builders, LLCStatewide* . . . . . . . . . . . . . . . . (602) 266-5855SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427Titan Restoration Of Tucson, IncMetro Tucson* . . . . . . . . . . . . . (520) 888-4826United RenovationsMetro Phoenix . . . . . . . . . . . . . (480) 265-8835

CORPORATE HOUSINGOakwood Corporate Housing (Tempe)Worldwide* . . . . . . . . . . . . . . . (480) 894-9575

COUNTERTOP REPAIR AND REFINISHINGAlliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739Get A Grip Resurfacing of ArizonaValleywide* . . . . . . . . . . . . . . . (480) 784-4747Wilkinson Floor Covering, IncMetro Phoenix* . . . . . . . . . . . . (602) 438-2663

CREDIT-RENTAL HISTORY DATAExperian Rent BureauNationwide* . . . . . . . . . . . . . . . (310) 347-8126

CRIME SCENE CLEANINGBio-OneStatewide* . . . . . . . . . . . . . . . . (602) 770-4972Capstone Group LLCMetro Phoenix . . . . . . . . . . . . . (480) 970-5424Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Spray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

DECK RESURFACINGArizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

DECK RESURFACING, REPLACEMENT &REPAIR

BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Hill Brothers Chemical Co.Statewide . . . . . . . . . . . . . . . . . (623) 879-9210

DEVELOPERKitchell Development CompanyPhoenix. . . . . . . . . . . . . . . . . . . (602) 631-6177

DOGGIE WASTE BAGSPoo Prints SW- DSG Enviro-TechStatewide* . . . . . . . . . . . . . . . . (602) 633-4994

DOORSSunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

DOORSTEP TRASH PICK UPNational Trash ValetMetro PHX* & Metro Tucson*,Nationwide*,Statewide* (480) 237-9776

DRUG LAB REMEDIATION & CLEAN UPSpray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

DRYWALL DRAINAGE SYSTEMSRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Storm Water Pros, LLCStatewide* . . . . . . . . . . . . . . . . (480) 620-2517Torrent ResourcesStatewide* . . . . . . . . . . . . . . . . (602) 268-0785

DRYWALL SERVICESAW Drywall Services LLCValleywide* . . . . . . . . . . . . . . . (602) 376-4456Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111


RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

ELECTRICAL & LIGHTING CONTRACTORS &SERVICES

Archie’s HVAC & ElectricValleywide* . . . . . . . . . . . . . . . (480) 921-8350Bert’s Electric & PlumbingTucson* & Surrounding Area* . (520) 791-7800Border States ElectricStatewide* . . . . . . . . . . . . . . . . (602) 244-0331Digital LogicStatewide* . . . . . . . . . . . . . . . . (602) 694-0500Haskins Electric LLCMetro Phoenix . . . . . . . . . . . . . (623) 937-3999Kowalski ElectricalStatewide* . . . . . . . . . . . . . . . . (602) 944-2645SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427TAP and Sons Electric, Inc.Metro Phoenix . . . . . . . . . . . . . (480) 507-2900Valley Wide ElectricValleywide* . . . . . . . . . . . . . . . (623) 587-0802

ELECTRICAL, PLUMBING, AC CONTRACTORSExpressStatewide* . . . . . . . . . . . . . . . . (480) 834-0822Harmon Electric, Inc.Statewide* . . . . . . . . . . . . . . . . (623) 879-0010RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376TAP and Sons Electric, Inc.Metro Phoenix . . . . . . . . . . . . . (480) 507-2900

ELECTRIC VEHICLE CHARGING STATIONSVERDEKNationwide. . . . . . . . . . . . . . . . (770) 401-2120

ELECTRONIC PAYMENT PROCESSINGRentPaymentNationwide. . . . . . . . . . . . . . . . (866) 289-5977

EMBROIDERY & SILKSCREENInternational Corporate ApparelNationwide* . . . . . . . . . . . . . . . (520) 293-6790Koalaty Embroidery Inc.Nationwide* . . . . . . . . . . . . . . . (602) 926-1600

EMERGENCY SERVICESATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Valley Protective Services, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

EMPLOYMENT & BACKGROUND SCREENINGAPT Companies Inc.Nationwide*,Statewide*. . . . . . (858) 279-2787Crimshield, IncNationwide. . . . . . . . . . . . . . . . (888) 422-2547

EMPLOYMENT SERVICESAAA Apartment StaffingValleywide* . . . . . . . . . . . . . . . (602) 840-0258ALLSTAFF Services, Inc.™ (HQ)Statewide . . . . . . . . . . . . . . . . . (602) 277-3381ALLSTAFF Services, Inc.™ (Tucson)Statewide . . . . . . . . . . . . . . . . . (520) 296-1666ApartmentJobs.comNationwide* . . . . . . . . . . . . . . . (877) 682-6200BG StaffingMetro Phoenix . . . . . . . . . . . . . (602) 385-1092Career Strategies, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 955-5811DORADO PersonnelTucson* & Surrounding Area* . (520) 323-3350

ENERGY SERVICESBottom Line Utility Solutions, Inc.Nationwide. . . . . . . . . . . . . . . . (949) 707-1311Promise EnergyNationwide. . . . . . . . . . . . . . . . (800) 282-2000

ExERCISE EqUIPMENTAbove & Beyond Fitness Repair, LLCValleywide* . . . . . . . . . . . . . . . (480) 272-9361Advanced Exercise EquipmentNationwide* . . . . . . . . . . . . . . . (602) 708-3764American Fitness ServicesMetro Phoenix* . . . . . . . . . . . . (480) 664-7115Arizona HealthMetro Tucson* . . . . . . . . . . . . . (520) 790-5377Commercial Fitness SuperstoreStatewide* . . . . . . . . . . . . . . . . (480) 838-0555Comm-Fit ArizonaMetro Phoenix* . . . . . . . . . . . . (480) 580-0252FitLogistixNationwide. . . . . . . . . . . . . . . . (480) 273-4353Gym SourceStatewide . . . . . . . . . . . . . . . . . (480) 775-1496Marathon Fitness Inc.Nationwide* . . . . . . . . . . . . . . . (800) 391-9496Promaxima FitnessNationwide* . . . . . . . . . . . . . . . (713) 667-9606

EVENT COORDINATINGDe Atley Events & DesignMetro Phoenix* . . . . . . . . . . . . (480) 544-7042

FENCE REPAIR & INSTALLATIONAutomatic Gate Systems, Inc.Statewide . . . . . . . . . . . . . . . . . (602) 267-7778Diamondback Carport Repair, Inc.PHX & Tucson Areas* . . . . . . . (602) 494-1556SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

FIBERGLASS REPAIR & TUBSAlliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739

FINANCIAL SERVICESAdolfson & Peterson ConstructionNationwide. . . . . . . . . . . . . . . . (480) 345-8700Amtrust Bank Division, New York Community BankMetro Phoenix* . . . . . . . . . . . . (480) 947-4910CBIZ (branch)Metro Phoenix . . . . . . . . . . . . . (602) 650-6271Edward JonesNationwide. . . . . . . . . . . . . . . . (480) 895-3254

FIRE & FLOOD RESTORATIONAdanac Enterprises Corp.Statewide* . . . . . . . . . . . . . . . . (623) 266-2761BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Faith RestorationMetro Phoenix* . . . . . . . . . . . . (480) 813-5619

Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Har-Bro West, Inc.Metro PHX* & Metro Tucson* . (480) 449-3900Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304Titan Restoration Of Tucson, IncMetro Tucson* . . . . . . . . . . . . . (520) 888-4826

FIRE ALARMSAffordable Fire and Safety LLCMetro Phoenix* . . . . . . . . . . . . (480) 507-2850Metro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509SafeguardStatewide* . . . . . . . . . . . . . . . . (480) 609-6200Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

FIRE ExTINGUISHERSABCOR, LLCStatewide* . . . . . . . . . . . . . . . . (480) 641-0100Affordable Fire and Safety LLCMetro Phoenix* . . . . . . . . . . . . (480) 507-2850Desert State FireStatewide* . . . . . . . . . . . . . . . . (480) 264-3763Metro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

FIRE HYDRANTSMetro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

FIRE SPRINKLERSABCOR, LLCStatewide* . . . . . . . . . . . . . . . . (480) 641-0100Affordable Fire and Safety LLCMetro Phoenix* . . . . . . . . . . . . (480) 507-2850Metro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

FLOOR COVERINGSArizona Flooring and InteriorsStatewide* . . . . . . . . . . . . . . . . (602) 327-0284Marathon Fitness Inc.Nationwide* . . . . . . . . . . . . . . . (800) 391-9496Mohawk IndustriesStatewide* . . . . . . . . . . . . . . . . (330) 620-6151Shaw IndustriesNationwide* . . . . . . . . . . . . . . . (714) 317-9999Wilkinson Floor Covering, IncMetro Phoenix* . . . . . . . . . . . . (602) 438-2663

FURNITURE & UPHOLSTERY SERVICESCort Furniture Rentals (Tucson)Statewide* . . . . . . . . . . . . . . . . (520) 881-0070Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207

FURNITURE RENTALSCort. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Valleywide* & Some Tucson* . (480) 831-8851

GATES-SALES & SERVICEAutomatic Gate Systems, Inc.Statewide . . . . . . . . . . . . . . . . . (602) 267-7778

GENERAL CONTRACTOR/CONSTRUCTIONMANAGEMENT

Adolfson & Peterson ConstructionNationwide. . . . . . . . . . . . . . . . (480) 345-8700FSI ConstructionNationwide. . . . . . . . . . . . . . . . (713) 690-5330R & E Contracting, LLCMetro Phoenix* . . . . . . . . . . . . (623) 570-1605Tofel Construction (Tucson)Statewide* . . . . . . . . . . . . . . . . (520) 571-0101

GENERAL CONTRACTOR-LICENSEDBluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801

GENERAL CONTRACTOR-LICENSED/BONDEDFOR COMM/RES.

BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Eagle Valley Construction, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 730-0594Element General Contractor of ArizonaMetro Phoenix . . . . . . . . . . . . . (817) 375-8453Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Fortress General Contracting, Inc.Maricopa County* . . . . . . . . . . (480) 736-3951GM Home Improvements Inc.Metro Phoenix* . . . . . . . . . . . . (623) 977-1748Gorman Roofing Services, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 262-2423Marbecc Custom DesignsStatewide* . . . . . . . . . . . . . . . . (480) 836-8261MT BuildersStatewide . . . . . . . . . . . . . . . . . (480) 443-3376Seamless Services, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 964-1052Summit Builders Construction CompanyStatewide . . . . . . . . . . . . . . . . . (602) 840-7700Watermark Contracting, Inc.Statewide* & CA*. . . . . . . . . . . (480) 441-1206

GLASS & SCREENCheaper Window GlassValleywide* . . . . . . . . . . . . . . . (602) 995-2102Glassbusters, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 964-4664Open Enclose LLCMetro Tucson* . . . . . . . . . . . . . (520) 358-4553

GOLF CARTS/UTILITY VEHICLESA-1 Golf Cart LeasingWest of the Mississippi* . . . . . . (480) 855-7800Golf Cars of ArizonaStatewide* . . . . . . . . . . . . . . . . (520) 790-2400

GROUP PURCHASINGProfessional Apartment ServicesNationwide* . . . . . . . . . . . . . . . (800) 875-0250

HVACBrewer Commercial ServicesValleywide* . . . . . . . . . . . . . . . (602) 789-8858Jasper AirMetro Phoenix* . . . . . . . . . . . . (602) 814-0504

HELIUM & BALLOONSArizona Air Boutique, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 867-4606

INSURANCEAdams Business Dimensions, Inc.Southwest U.S.* . . . . . . . . . . . . (602) 885-9500Beecher Carlson Insurance Agency, LLCStatewide* . . . . . . . . . . . . . . . . (602) 996-7600Bowman & Associates Insurance AgencyPhoenix*. . . . . . . . . . . . . . . . . . (800) 456-0241CBIZ Insurance Services, Inc.Statewide . . . . . . . . . . . . . . . . . (602) 643-0102Crest Insurance GroupNationwide* . . . . . . . . . . . . . . . (480) 839-2252Nationwide InsuranceMetro Phoenix,Nationwide . . . (602) 718-1220Nexus Partners Insurance SolutionsMetro Phoenix* . . . . . . . . . . . . (480) 422-1536SCF ArizonaPhoenix. . . . . . . . . . . . . . . . . . . (602) 631-2000The Mahoney Group (Phoenix)Mesa. . . . . . . . . . . . . . . . . . . . . (480) 214-2712The Mahoney Group (Tucson)Tucson* & Surrounding Area* . (520) 784-6673

INSURANCE-CLAIMS ASSISTANCEOn-Site Contents Cleaning & Restoration, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 723-2534CIBA Insurance ServicesNationwide. . . . . . . . . . . . . . . . (818) 638-8525Cox Insurance ServicesStatewide* . . . . . . . . . . . . . . . . (480) 907-6000Sterling Grant & Associates, LLCStatewide* . . . . . . . . . . . . . . . . (602) 954-7200

INSURANCE–COMMERCIALFarmers Insurance - Schaffroth AgencyStatewide* . . . . . . . . . . . . . . . . (480) 688-2908Lovitt & ToucheMetro Phoenix . . . . . . . . . . . . . (602) 956-2250

INSURANCE-PUBLIC ADJUSTERThe Greenspan Company/Adjusters International Nationwide* . . . . . . . . . . . . . . . (480) 970-7869Shull & AssociatesStatewide* . . . . . . . . . . . . . . . . (623) 687-8801Skipton & Associates, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 992-7577

INTERIOR DESIGNDesigns For YouNationwide* . . . . . . . . . . . . . . . (480) 517-0080Gia Venturi InteriorsMetro Phoenix* . . . . . . . . . . . . (602) 914-9223J Bella InteriorsNationwide. . . . . . . . . . . . . . . . (480) 967-2121

INTERNET SERVICES & ACCESS PROVIDERCox Communications (Phoenix)Valleywide* . . . . . . . . . . . . . . . (623) 328-3805Cox Communications (Tucson)Tucson* & Surrounding Area* . (520) 629-8414Red Hot-Spot CompanyMetro PHX & Metro Tucson,Statewide . . . . . . . . . . . . . . . . . . . . . . . . . (520) 303-5548WLanJVMetro Phoenix* . . . . . . . . . . . . (214) 697-3991

KEY CONTROL & ASSET MANAGEMENTHandyTrac Systems Key Control Systems. . . . . .Nationwide* . . . . . . . . . . . . . . . (800) 665-9994KeyTrak, Inc.Nationwide* . . . . . . . . . . . . . . . (888) 539-8725

KITCHEN & BATH REFINISHINGAlliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739

LANDSCAPE AND TREE SERVICEDesert Appeal Landscape LLCMetro Phoenix* . . . . . . . . . . . . (480) 570-5754Silver Lands, Inc.Metro Phoenix . . . . . . . . . . . . . (702) 459-3192

LANDSCAPE MAINTENANCEAcacia Landscape Services, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 253-7354Desert Classic LandscapingMetro Phoenix* . . . . . . . . . . . . (602) 323-9696Empire Landscape & Maintenance, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 550-4154Epic Landscape Construction, Inc.Metro Phoenix* . . . . . . . . . . . . (623) 516-9014GPM LandscapeMetro Phoenix . . . . . . . . . . . . . (602) 469-0652The Groundskeeper (Gilbert)Metro Phoenix* . . . . . . . . . . . . (480) 545-0456Landmark Land Management LLCMetro Phoenix* . . . . . . . . . . . . (602) 323-9696ProQual LandscapingMetro Phoenix . . . . . . . . . . . . . (480) 456-0608Quality Building Maintenance LLCValleywide* . . . . . . . . . . . . . . . (602) 568-5944

LANDSCAPE MAINTENANCE & SERVICESAME Southwest Landscape and IrrigationMetro PHX & Metro Tucson. . . (480) 558-3160Gothic Grounds Management, Inc. (Phx)Metro Phoenix . . . . . . . . . . . . . (602) 540-6917Landscape Pros & Design LLCMetro Phoenix* . . . . . . . . . . . . (480) 228-9630Safari Pools & LandscapeValleywide* . . . . . . . . . . . . . . . (480) 633-6494Shamrock Landscaping, Inc.Valleywide . . . . . . . . . . . . . . . . (602) 606-7603Silver Lands, Inc.Metro Phoenix . . . . . . . . . . . . . (702) 459-3192SiteWorksMetro Phoenix* . . . . . . . . . . . . (480) 820-1600Tree Pros, LLCValleywide* . . . . . . . . . . . . . . . (602) 216-0400Waddell LandscapeMetro Phoenix* . . . . . . . . . . . . (623) 536-2200

LANDSCAPE MATERIALAll Rock SupplyMetro Phoenix . . . . . . . . . . . . . (480) 760-5951

LANDSCAPE SPRINKLER SERVICESSexton Pest ControlValleywide* . . . . . . . . . . . . . . . (602) 942-3653

LANDSCAPING SERVICESCarescapeValleywide . . . . . . . . . . . . . . . . (623) 583-8700Catalina Landscape MaintenanceTucson . . . . . . . . . . . . . . . . . . . (520) 887-1204Creative CactusMetro Phoenix* . . . . . . . . . . . . (602) 999-1494Details LandscapingValleywide . . . . . . . . . . . . . . . . (623) 435-7207Fortis LandcareMetro Phoenix* . . . . . . . . . . . . (602) 254-4447Horticulture Unlimited, Inc.Metro Tucson . . . . . . . . . . . . . . (520) 321-4678

IDT Landscaping LLCValleywide* . . . . . . . . . . . . . . . (480) 829-8530ProQual LandscapingMetro Phoenix . . . . . . . . . . . . . (480) 456-0608PureGreen LandscapeMetro Phoenix . . . . . . . . . . . . . (480) 675-7709Sexton Pest ControlValleywide* . . . . . . . . . . . . . . . (602) 942-3653The Groundskeeper (Tucson)Statewide* . . . . . . . . . . . . . . . . (520) 571-1575Wild Briar LandscapeValleywide . . . . . . . . . . . . . . . . (480) 899-5192Xeriscapes Unlimited, Inc.Phoenix*. . . . . . . . . . . . . . . . . . (602) 252-6434

LEAK LOCATINGRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

LEASING INCENTIVESAIM Cruise IncentivesNationwide* . . . . . . . . . . . . . . . (818) 706-9822

LEGAL SERVICESBonnett, Fairbourn, Friedman & Balint, P.C.Statewide . . . . . . . . . . . . . . . . . (602) 274-1100Dodge & Vega PLCStatewide* . . . . . . . . . . . . . . . . (480) 656-8333Gallagher & KennedyPhoenix. . . . . . . . . . . . . . . . . . . (602) 530-8540Snell & Wilmer L.L.P.Metro Phoenix* . . . . . . . . . . . . (602) 382-6000

LOW INCOME HOUSING PROGRAM ADMINISTRATION

HOM, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 265-4640

MAIL BOxESExterior SystemsStatewide* . . . . . . . . . . . . . . . . (480) 990-3909

MAINTENANCE SUPPLIESAZ PARTSMASTER (Phoenix)Statewide* . . . . . . . . . . . . . . . . (602) 233-3580AZ PARTSMASTER (Tucson)Tucson* & Surrounding Area* . (520) 573-5828HD Supply Facilities MaintenanceValleywide* . . . . . . . . . . . . . . . (800) 431-3000Maintenance Supply HeadquartersPhoenix. . . . . . . . . . . . . . . . . . . (480) 760-4100

MANAGEMENT CONSULTING & TRAININGOccupancy Solutions LLCNationwide* . . . . . . . . . . . . . . . (800) 865-0948

MARKETINGCompzilla.com LLCNationwide* . . . . . . . . . . . . . . . (973) 975-7820SatisFacts ResearchNationwide. . . . . . . . . . . . . . . . (866) 655-1490Social Media Made EasyNationwide. . . . . . . . . . . . . . . . (503) 646-8700

MARKETING, RESEARCH & STATISTICSALN Apartment Data, Inc.Nationwide. . . . . . . . . . . . . . . . (800) 643-6416Compzilla.com LLCNationwide* . . . . . . . . . . . . . . . (973) 975-7820Pierce-EislenAZ, CO & Southern CA . . . . . . (480) 663-1149RealData, Inc.Southwest U.S. . . . . . . . . . . . . . (602) 789-1223SatisFacts ResearchNationwide. . . . . . . . . . . . . . . . (866) 655-1490

MARKETING/LEAD GENERATIONRentlogicMetro Phoenix* . . . . . . . . . . . . (602) 441-5294

MASONRY FENCE & WALL REPAIRSunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

MISTINGAqua ScienceMetro Phoenix*,Metro Tucson* (480) 444-7680

MOLD & ASBESTOS REMEDIATIONATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304Spray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

MOLD REMOVAL & CLEAN UPBluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Kowalski Construction, Inc.Metro PHX* & Metro Tucson* . (602) 944-2645

MORTGAGE LENDERJohnson CapitalNationwide. . . . . . . . . . . . . . . . (602) 957-1112Washington Federal (Tucson)Metro Tucson* . . . . . . . . . . . . . (520) 219-2957

MORTGAGE, REAL ESTATE & INSURANCESERVICES

Amerifirst Financial, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 743-4509Keystone Commercial CapitalNationwide* . . . . . . . . . . . . . . . (602) 997-3810

MOVING & STORAGEOn The Move, Inc.Nationwide* . . . . . . . . . . . . . . . (800) 645-9949

NEIGHBORHOOD REVITALIZATIONPhoenix Revitalization Corporation (non-profit) Phoenix*. . . . . . . . . . . . . . . . . . (602) 259-6895

ODOR ELIMINATIONBiosweep of PhoenixStatewide* . . . . . . . . . . . . . . . . (602) 639-1902Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Odor-Away.comNationwide* . . . . . . . . . . . . . . . (520) 971-2166

ONLINE LEASINGVaultWareNationwide* . . . . . . . . . . . . . . . (480) 905-3668

ONLINE RENT PAYMENTSProperty SolutionsNationwide* . . . . . . . . . . . . . . . (602) 324-9223

PAGING SYSTEMSCorporate AnswerNationwide* . . . . . . . . . . . . . . . (602) 244-1833

PAINT & COATINGSBEHR Paint Corporation/ Kilz. . . . . . . . . . . . . . .Metro Phoenix*,Metro Tucson*, Nationwide*, Statewide* . . . . . . . . . . . . . . . . (505) 307-0778BEHR Paint Corporation/ Kilz (Tucson branch)Metro Tucson* . . . . . . . . . . . . . (520) 338-0455

PAINT & RESURFACINGNu Systems Contract Services, Inc.Metro PHX* & Metro Tucson* . (602) 931-8900

PAINTING SERVICESA&H Painting, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 439-1484A Real Deal PaintingStatewide* . . . . . . . . . . . . . . . . (623) 362-9561Accent Painting & Construction Inc.Statewide . . . . . . . . . . . . . . . . . (480) 614-5839CertaPro PaintersStatewide* . . . . . . . . . . . . . . . . (480) 962-8180Dunn-Edwards Paint Corporation (Tucson)Metro Tucson* . . . . . . . . . . . . . (520) 444-6011Empire Community PaintingStatewide* . . . . . . . . . . . . . . . . (480) 560-8525Gaylord Restoration Inc.Metro Phoenix* . . . . . . . . . . . . (480) 539-2696Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111Giant Painting and Construction, Inc.Metro Phoenix . . . . . . . . . . . . . (602) 993-4681Imperial ContractingValleywide* . . . . . . . . . . . . . . . (480) 892-9157Indigo PaintingValleywide* . . . . . . . . . . . . . . . (602) 304-0800Investment Painting Services, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 242-5737Life Paint CompanyMetro Phoenix . . . . . . . . . . . . . (562) 944-6391Metzger’s Painting Professionals, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 672-5069Paramount Painting, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 369-5717Synergy Painting, Inc.AZ*, CO* & UT* . . . . . . . . . . . (602) 469-8449Turnover Painters, LLCMetro Phoenix* . . . . . . . . . . . . (602) 753-8876Watermark Contracting, Inc.Statewide* & CA*. . . . . . . . . . . (480) 441-1206

PAINTING SUPPLIESDunn-Edwards Paint Corporation (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 689-5136PPG Pittsburgh PaintsNationwide* . . . . . . . . . . . . . . . (602) 956-1150Sherwin-WilliamsStatewide* . . . . . . . . . . . . . . . . (602) 861-3171

PARKING LOT & DRIVEWAY SERVICESPerformance Paving & Sealing, LLCMetro Phoenix* . . . . . . . . . . . . (480) 816-5305Swaine Asphalt Corp.Metro Phoenix . . . . . . . . . . . . . (602) 371-3410

PAVEMENT MAINTENANCEAsphalt Technologies / KFM Striping and Curb CompanyValleywide* . . . . . . . . . . . . . . . (602) 462-9114Bates Paving & Sealing, Inc.Statewide* . . . . . . . . . . . . . . . . (520) 741-2100Cactus AsphaltStatewide* . . . . . . . . . . . . . . . . (602) 370-3363Dunn-Edwards Paint Corporation (Tucson)Metro Tucson* . . . . . . . . . . . . . (520) 444-7240Dynamite Paving and Sealcoat, Inc.Phoenix. . . . . . . . . . . . . . . . . . . (602) 258-9588M.R. Tanner Paving and MaintenanceStatewide . . . . . . . . . . . . . . . . . (480) 633-8500Morgan PavementAZ*, NM* & NV* . . . . . . . . . . . (480) 646-4781Performance Paving & Sealing, LLCMetro Phoenix* . . . . . . . . . . . . (480) 816-5305Quality Emulsions, LLCStatewide . . . . . . . . . . . . . . . . . (480) 619-4100SealMaster AZStatewide* . . . . . . . . . . . . . . . . (602) 253-4660Swaine Asphalt Corp.Metro Phoenix . . . . . . . . . . . . . (602) 371-3410

PAYROLL, ASO,PEOOasis OutsourcingStatewide* . . . . . . . . . . . . . . . . (602) 405-7033

PEST CONTROL SERVICESAll Bed Bugs Begone, LLCStatewide* . . . . . . . . . . . . . . . . (480) 659-9011Amera Sun City Pest ControlMetro Phoenix* . . . . . . . . . . . . (623) 979-6467Arizona Pest Squad, LLCMetro Phoenix . . . . . . . . . . . . . (480) 544-1115Atomic Pest ControlStatewide* . . . . . . . . . . . . . . . . (480) 495-2337Burns Pest Elimination (Phoenix)Statewide* . . . . . . . . . . . . . . . . (602) 971-4782Burns Pest Elimination (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 882-4776City Wide Pest Control, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 944-0099Eliminex Termite & Pest ControlMetro Phoenix* . . . . . . . . . . . . (602) 942-2847KY-KO Pest Prevention, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 964-8900Mike’s Swat Team Pest and Termite ControlValleywide* . . . . . . . . . . . . . . . (602) 944-7700Northwest Exterminating-TucsonTucson . . . . . . . . . . . . . . . . . . . (520) 888-5779Nose Knows LLCMetro Phoenix* . . . . . . . . . . . . (480) 370-4767Orkin Pest ControlNationwide* . . . . . . . . . . . . . . . (602) 278-7051Sexton Pest ControlValleywide* . . . . . . . . . . . . . . . (602) 942-3653Smart Pest SolutionsValleywide* . . . . . . . . . . . . . . . (480) 621-8438TerminixMetro Phoenix . . . . . . . . . . . . . (602) 431-4980Terminix Int. (Tucson)Metro Tucson . . . . . . . . . . . . . . (520) 838-2634Western Exterminator CompanyMetro PHX* & Metro Tucson* . (602) 273-1681

PET WASTE CLEAN UP & REMOVALPoo Prints SW- DSG Enviro-TechStatewide* . . . . . . . . . . . . . . . . (602) 633-4994

PIGEON CONTROLKY-KO Pest Prevention, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 964-8900TerminixMetro Phoenix . . . . . . . . . . . . . (602) 431-4980


PIPE RENEWAL & RESTORATIONRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

PLAYGROUND MAINTENANCE & CONTRACTOR

Safe and Sound PlaygroundsStatewide* . . . . . . . . . . . . . . . . (480) 888-8784

PLUMBERSAlliance Plumbing Service & RepairPhoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020Marlin ServicesMetro Phoenix* . . . . . . . . . . . . (602) 470-1040

PLUMBING CONTRACTORS & SERVICESAlliance Plumbing Service & RepairPhoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020Arizona Plumbing Services, Inc.Maricopa County* . . . . . . . . . . (602) 442-8757Armor Plumbing & BoilerMetroPHX* & Metro Tucson*. . (480) 782-9324Belsito Plumbing LLCStatewide* . . . . . . . . . . . . . . . . (480) 425-9900Benrich Service Co., Inc.Valleywide* . . . . . . . . . . . . . . . (480) 835-8220Brewer Commercial ServicesValleywide* . . . . . . . . . . . . . . . (602) 789-8858D.W. Plumbing and Maintenance Inc.Metro Phoenix* . . . . . . . . . . . . (602) 789-1920Delta Mechanical, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 898-0007Grace Plumbing Services, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 704-3785Plumb Plumbing LLCPima County* . . . . . . . . . . . . . . (520) 629-0504RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376RKS Plumbing & Mechanical Inc.Metro Phoenix* . . . . . . . . . . . . (602) 966-1866Rooter 2000 Plumbing and DrainValleywide . . . . . . . . . . . . . . . . (480) 967-5943West Coast Plumbing & AirMetro Phoenix* . . . . . . . . . . . . (623) 582-1117

PLUMBING FIxTURES & SUPPLIESFerguson Enterprises, Inc.Tucson* & Surrounding Area* . (520) 792-1700Plumbing Suppliers Inc.Metro Tucson* . . . . . . . . . . . . . (520) 326-6433

PLUMBING PRODUCTSMoen IncorporatedNationwide* . . . . . . . . . . . . . . . (440) 962-2000

POLITICAL CONSULTINGCapitol Consulting, LLCPhoenix. . . . . . . . . . . . . . . . . . . (602) 712-1121

POOL FURNITURE MANUFACTURERLeisure CreationsNationwide. . . . . . . . . . . . . . . . (866) 765-6726Texacraft Tropic CraftNationwide. . . . . . . . . . . . . . . . (800) 327-1541

POOL/PATIO FURNITURE-REFURBISHINGSun Patio FurnitureNationwide* . . . . . . . . . . . . . . . (480) 227-2776Two Kings HospitalityMetro Phoenix* . . . . . . . . . . . . (602) 843-2121

PRINTING & MARKETINGAllegra-Integrated Marketing & Print SolutionsMetro Phoenix*,Nationwide*. . (480) 941-4842DP Solutions, Inc.Metro Tucson . . . . . . . . . . . . . . (520) 393-3551SIGNWORXNationwide* . . . . . . . . . . . . . . . (602) 268-1875

PROCESS SERVICE & EVICTIONSAAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953

PROFESSIONAL POOPER SCOOPER & PORTER SERVICE

Poo Prints SW- DSG Enviro-TechStatewide* . . . . . . . . . . . . . . . . (602) 633-4994

PROPERTY MANAGEMENT SOFTWAREAppFolio, Inc.Nationwide* . . . . . . . . . . . . . . . (805) 617-2163NQUEUE BillBack, LLCNationwide* . . . . . . . . . . . . . . . (602) 426-1550Property Management EZ, LLCMetro Tucson* . . . . . . . . . . . . . (520) 250-2274Yardi Systems, Inc.Nationwide* . . . . . . . . . . . . . . . (805) 699-2040

PROPERTY TAx CONSULTINGR.L. Cohen & Associates, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 640-9777

PUBLIC HEALTHAmerican Lung Association in ArizonaMetro Phoenix* . . . . . . . . . . . . (602) 258-7505Maricopa County Tobacco Use Prevention ProgramMaricopa County . . . . . . . . . . . (602) 372-7272

PURCHASINGBuyers AccessStatewide* . . . . . . . . . . . . . . . . (303) 991-5559

REAL ESTATE BROKERS/COMMERCIALCB Richard EllisWorldwide . . . . . . . . . . . . . . . . (602) 735-5555Marcus & Millichap (Cliff David)Valleywide* . . . . . . . . . . . . . . . (602) 952-9669Marcus & Millichap (Pete TeKampe)Metro Phoenix* . . . . . . . . . . . . (602) 952-9669Marcus & Millichap (Richard Butler)Metro PHX & Metro Tucson. . . (602) 952-9669Transwestern Commercial ServicesValleywide* . . . . . . . . . . . . . . . (602) 956-5000

REAL ESTATE BROKERS/MULTI-FAMILYApartment Realty AdvisorsStatewide* . . . . . . . . . . . . . . . . (602) 252-4232Elan ResidentialMetro Phoenix* . . . . . . . . . . . . (480) 656-2565PTE Real Estate GroupMetro Phoenix* . . . . . . . . . . . . (480) 344-1732

REAL ESTATE SERVICES/CONSULTINGAdolfson & Peterson ConstructionNationwide. . . . . . . . . . . . . . . . (480) 345-8700Michael A. Lieb, Ltd.Metro Phoenix . . . . . . . . . . . . . (602) 870-9741

REFINISHING/RESURFACINGAlliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739

REFUSE REMOVAL & RECYCLING SERVICESRepublic ServicesValleywide* . . . . . . . . . . . . . . . (602) 442-5997Republic Services TucsonPima County* . . . . . . . . . . . . . . (520) 745-8820

RENOVATION SUPPLIESRenovations PlusNationwide. . . . . . . . . . . . . . . . (303) 465-9009

RENTERS INSURANCEAssurant Specialty PropertyNationwide. . . . . . . . . . . . . . . . (702) 824-1384Bader CompanyNationwide. . . . . . . . . . . . . . . . (888) 223-3726Better NOINationwide. . . . . . . . . . . . . . . . (888) 219-9105Renters Legal Liability, LLCNationwide* . . . . . . . . . . . . . . . (801) 994-0237

RENT PAYMENT BY PAYROLL DEDUCTIONSteadyPay Payment SolutionsNationwide* . . . . . . . . . . . . . . . (877) 632-9093

REPUTATION MANAGEMENTSatisFacts ResearchNationwide. . . . . . . . . . . . . . . . (866) 655-1490

RESIDENT REFERRAL SERVICESApartment Hunters . . . . . . . . . . . . . Valleywide* (602) 863-1500

RETENTION/RESIDENT SERVICESAIM Cruise IncentivesNationwide* . . . . . . . . . . . . . . . (818) 706-9822Apartment LifeStatewide . . . . . . . . . . . . . . . . . (623) 243-0120SatisFacts ResearchNationwide. . . . . . . . . . . . . . . . (866) 655-1490

REVENUE MANAGEMENT SOFTWARERainmakerNationwide. . . . . . . . . . . . . . . . (678) 578-5700

ROOF COATINGSArizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Coating & Foam Solutions LLCMetro Phoenix . . . . . . . . . . . . . (602) 399-0784Pro-Tech ProductsStatewide* . . . . . . . . . . . . . . . . (480) 945-9303Red Mountain Roofing, LLC.Metro PHX* & Metro Tucson* . (480) 268-7379RenCo, LLCStatewide* . . . . . . . . . . . . . . . . (602) 867-9386Roofing SouthwestAZ*, NV* & South CA*. . . . . . . (480) 752-8550

ROOFING SERVICESArizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176ATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Broken Arrow Construction CompanyStatewide* . . . . . . . . . . . . . . . . (480) 890-2322Diversified Roofing CorporationMetro Phoenix,Metro Tucson. . (602) 850-8265

Diversified Roofing Corporation of TucsonMetro Tucson . . . . . . . . . . . . . . (520) 670-1004Gryphon Companies, Inc. . . . . . . . . Statewide* (480) 994-5500Inca Roofing, Inc. . . . . . . . . . . . . . . . Statewide* (602) 544-0998Jim Brown & Sons Roofing Co. IncStatewide* . . . . . . . . . . . . . . . . (623) 247-9252KY-KO Roofing Systems . . . . . . . Metro Phoenix (602) 944-4600Legacy Roofing LLCStatewide* . . . . . . . . . . . . . . . . (623) 581-0274Paramount RoofingMetro Phoenix* . . . . . . . . . . . . (480) 292-7929Rain Man Roofing & Waterproofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . (623) 670-2835Red Mountain Roofing, LLC.Metro PHX* & Metro Tucson* . (480) 268-7379RenCo, LLCStatewide* . . . . . . . . . . . . . . . . (602) 867-9386Roofing SouthwestAZ*, NV* & South CA*. . . . . . . (480) 752-8550Seamless Services, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 964-1052Starkweather Roofing, IncStatewide* . . . . . . . . . . . . . . . . (602) 997-0529SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427SunvekMetro Phoenix* . . . . . . . . . . . . (623) 349-7663Titan Restoration Of Tucson, IncMetro Tucson* . . . . . . . . . . . . . (520) 888-4826United Asset ServicesNationwide* . . . . . . . . . . . . . . . (602) 340-8274Western Roofing Systems, Inc.AZ*, NV* & South CA*. . . . . . . (480) 967-8073

RUB SYSTEMSConservice Utility Management & BillingNationwide* . . . . . . . . . . . . . . . (866) 866-0333

SCREENING SERVICESAmRentNationwide* . . . . . . . . . . . . . . . (855) 214-4743

SCREENING SERVICES/CREDIT REPORTSAAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953AirfactzNationwide* . . . . . . . . . . . . . . . (800) 729-7776Better NOINationwide. . . . . . . . . . . . . . . . (888) 219-9105Contemporary Information CorporationNationwide* . . . . . . . . . . . . . . . (800) 754-0009CoreLogic SafeRentNationwide* . . . . . . . . . . . . . . . (623) 670-3273Credit Plus, Inc.Nationwide. . . . . . . . . . . . . . . . (800) 258-3488First AdvantageNationwide* . . . . . . . . . . . . . . . (480) 272-7862Investigative ScreeningValleywide* . . . . . . . . . . . . . . . (480) 305-1350National Tenant Network - Arizona (NTN-AZ)Statewide* . . . . . . . . . . . . . . . . (480) 607-5288On-Site.comNationwide* . . . . . . . . . . . . . . . (602) 616-3279RealPage, Inc.Worldwide* . . . . . . . . . . . . . . . (877) 325-7243Reliable Background ScreeningNationwide* . . . . . . . . . . . . . . . (602) 870-7711The Screening ProsNationwide* . . . . . . . . . . . . . . . (602) 540-8786

TransUnionNationwide* . . . . . . . . . . . . . . . (312) 985-2946

SECURITY DEPOSIT ALTERNATIVESBetter NOINationwide. . . . . . . . . . . . . . . . (888) 219-9105SureDepositNationwide. . . . . . . . . . . . . . . . (800) 531-7873

SECURITY GUARD SERVICESA Urban Tactical SecurityMetro Phoenix* . . . . . . . . . . . . (602) 328-0005Blue Steel Security ServicesStatewide* . . . . . . . . . . . . . . . . (602) 283-4827Eagle Eye Security Services, LLCMetro PHX* & Metro Tucson* . (623) 826-2067Emerald Security GroupMetro PHX* & Metro Tucson* . (623) 251-6056Layne Security LLCMetro Phoenix*,PHX* & Surrounding Area* . . . . . . . . . . . . . . . . . . . . . . . . . (623) 377-6847Omega Protective Services LLCMetro Phoenix* . . . . . . . . . . . . (480) 699-5460

SECURITY SERVICESA Urban Tactical SecurityMetro Phoenix* . . . . . . . . . . . . (602) 328-0005Bishop Security, Inc.Metro Tucson* . . . . . . . . . . . . . (520) 797-9409Core Security ServicesStatewide* . . . . . . . . . . . . . . . . (602) 518-6597Multicom, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 244-1100Securitas Security Services USANationwide* . . . . . . . . . . . . . . . (602) 414-3659Signal 88 SecurityValleywide* . . . . . . . . . . . . . . . (623) 580-9416Tatalovich & Associates, Inc.Phoenix. . . . . . . . . . . . . . . . . . . (602) 264-0007Valley Protective Services, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

SELF STORAGE/VEHICLE STORAGEBusiness Property TrustMetro Phoenix . . . . . . . . . . . . . (503) 278-3434

SEWER & DRAIN CLEANINGBrewer Commercial ServicesValleywide* . . . . . . . . . . . . . . . (602) 789-8858RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

SEWER LINE CAMERAINGRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

SHOPPING EVALUATIONSEllis, Partners in Mystery Shopping (EPMS)Nationwide* . . . . . . . . . . . . . . . (972) 256-3767SatisFacts ResearchNationwide. . . . . . . . . . . . . . . . (866) 655-1490

SIGNSFusion Sign and DesignNationwide* . . . . . . . . . . . . . . . (602) 288-8903SIGNWORXNationwide* . . . . . . . . . . . . . . . (602) 268-1875Tile Signs & GraphicsStatewide . . . . . . . . . . . . . . . . . (480) 967-6029

SOCIAL NETWORKINGThe I Too CorpNationwide* . . . . . . . . . . . . . . . (920) 254-9400



480.963.3416 regionalaz.com



SOFTWARE FOR APARTMENT/RESIDENTIAL PROPERTY MGMT

AmSINationwide. . . . . . . . . . . . . . . . (404) 644-3203eSupply Systems, LLCNationwide. . . . . . . . . . . . . . . . (210) 979-6670

SOLAR ENERGYHarmon SolarStatewide* . . . . . . . . . . . . . . . . (623) 879-0010

SOLAR WATER HEATINGAqua ScienceMetro Phoenix*,Metro Tucson* (480) 444-7680

STEPSDiamondback Carport Repair, Inc.PHX & Tucson Areas* . . . . . . . (602) 494-1556Neece Precast & SupplyPhoenix. . . . . . . . . . . . . . . . . . . (602) 242-1869STIMCO Precast ProductsNationwide* . . . . . . . . . . . . . . . (480) 898-8132SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

STREET SWEEPINGAll City/Tri City Power SweepValleywide* . . . . . . . . . . . . . . . (602) 678-0059Epic Sweeping ServiceValleywide* . . . . . . . . . . . . . . . (623) 516-9014Sunstate Sweeping, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 415-1506Sunstate Sweeping, LLC. (Tucson)Tucson* & Surrounding Area* . (520) 293-0400

SUB-FLOORINGGenie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

SUB-METERINGComptrol TechnologiesValleywide* & Tucson* . . . . . . (602) 392-2292Conservice Utility Management & Billing . . . . .Nationwide* . . . . . . . . . . . . . . . (866) 866-0333Minol USAStatewide . . . . . . . . . . . . . . . . . (888) 766-1253National Exemption Service, Inc.Nationwide. . . . . . . . . . . . . . . . (800) 241-8651NWP Services CorporationNationwide* . . . . . . . . . . . . . . . (949) 735-2625Spectrum Phoenix, LLC dba Edison Micro Utilities Statewide* . . . . . . . . . . . . . . . . (602) 274-1030Utilities Management Concepts, Inc.Nationwide. . . . . . . . . . . . . . . . (626) 303-5553

SUPPLIES - ELECTRICAL, HARDWARE &PLUMBING

Wilmar Industries, Inc.Valleywide . . . . . . . . . . . . . . . . (800) 345-3002

SWIMMING POOL DECK RESURFACINGCoral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Imagine Architectural Concrete, LLC.Statewide . . . . . . . . . . . . . . . . . (480) 557-5533

Superior Pool ConstructionStatewide . . . . . . . . . . . . . . . . . (602) 395-0700

SWIMMING POOL DESIGN, CONST. &REMODEL

Coral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Desert Tropics Custom Pools, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

SWIMMING POOL RENOVATION - COMMERCIAL

Coral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Desert Tropics Custom Pools, IncMetro Phoenix* . . . . . . . . . . . . (602) 787-1603

SWIMMING POOL REPAIR & REMODELCoral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Safari Pools & LandscapeValleywide* . . . . . . . . . . . . . . . (480) 633-6494

SWIMMING POOL RESURFACINGCoral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Desert Tropics Custom Pools, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

SWIMMING POOL SUPPLIES & CHEMICALSCoral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Leslie’s Poolmart Inc.Valleywide* . . . . . . . . . . . . . . . (602) 366-3926Maddy’s Pool Supply and ServiceMetro Phoenix* . . . . . . . . . . . . (480) 840-6370Specialty CleaningValleywide* & Metro Tucson* . (480) 241-7525

TECHNOLOGY CONSULTINGLeeShanok Network SolutionsStatewide* . . . . . . . . . . . . . . . . (520) 888-9122LeeShanok Network Solutions (Phoenix)Statewide* . . . . . . . . . . . . . . . . (602) 277-5757OneCallNow.comAZ*, CA* & NV*. . . . . . . . . . . . (818) 815-8620Virtual Offi ce Global, LLCMetro Phoenix,Nationwide . . . (602) 297-5255

TECHNOLOGY: MASS MESSAGING SERVICEOneCallNow.comAZ*, CA* & NV*. . . . . . . . . . . . (818) 815-8620

TELEPHONE ANSWERING & MESSAGING SYSTEMS

Answer PhoenixMetro PHX* & Metro Tucson* . (602) 248-8080Corporate AnswerNationwide* . . . . . . . . . . . . . . . (602) 244-1833

TELEPHONE SYSTEMSCentury LinkStatewide* . . . . . . . . . . . . . . . . (800) 366-8201Cox Communications (Phoenix)Valleywide* . . . . . . . . . . . . . . . (623) 328-3805Cox Communications (Tucson)Tucson* & Surrounding Area* . (520) 629-8414

TERMITE ELIMINATIONCity Wide Pest Control, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 944-0099KY-KO Pest Prevention, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 964-8900Terminix Int. (Tucson)Metro Tucson . . . . . . . . . . . . . . (520) 838-2634

TOWING & PARKING ENFORCEMENTAMP Towing & RecoveryStatewide* . . . . . . . . . . . . . . . . (602) 437-1849Arizona Parking Management by BroncoMetro Tucson* . . . . . . . . . . . . . (520) 885-1925Charity TowingMetro Phoenix . . . . . . . . . . . . . (602) 249-2169Go Green EnvironmentalMetro Phoenix* . . . . . . . . . . . . (480) 274-0043

TOWING SERVICEAll City TowingValleywide* . . . . . . . . . . . . . . . (480) 255-2489All Valley Impound/United Road TowingValleywide* . . . . . . . . . . . . . . . (602) 523-3322Kwik TowValleywide* . . . . . . . . . . . . . . . (623) 444-1020R & M Towing LLCValleywide . . . . . . . . . . . . . . . . (602) 415-1565SWAT Towing & Parking Enforcement Towing ServiceValleywide* . . . . . . . . . . . . . . . (480) 644-8181

TREE SERVICEAll Year Round Expert Tree CareMetro PHX* & Metro Tucson* . (602) 647-4747Arizona TreeworksValleywide* . . . . . . . . . . . . . . . (602) 841-2900Phoenix Tree Service, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 866-2013Premier Tree Service IncValleywide* . . . . . . . . . . . . . . . (602) 550-4154ProQual LandscapingMetro Phoenix . . . . . . . . . . . . . (480) 456-0608Silver Lands, Inc.Metro Phoenix . . . . . . . . . . . . . (702) 459-3192Top Leaf Tree ServiceMetro Phoenix* . . . . . . . . . . . . (480) 833-6465Tree Doctors, Inc.East Valley*. . . . . . . . . . . . . . . . (480) 844-4037Tree Pros, LLCValleywide* . . . . . . . . . . . . . . . (602) 216-0400

UTILITIESAPSStatewide* . . . . . . . . . . . . . . . . (602) 250-2966Conservice Utility Management & BillingNationwide* . . . . . . . . . . . . . . . (866) 866-0333Salt River Project (SRP)Valleywide* . . . . . . . . . . . . . . . (602) 236-4480Southwest Gas CorporationMetro Phoenix*,Metro Tucson* (602) 395-4070

UTILITY ALLOCATION BILLINGComptrol TechnologiesValleywide* & Tucson* . . . . . . (602) 392-2292Multifamily Utility CompanyNationwide* . . . . . . . . . . . . . . . (800) 266-0968

UTILITY BILL AUDITINGNational Exemption Service, Inc.Nationwide. . . . . . . . . . . . . . . . (800) 241-8651

VENDING SERVICESLarsen VendingMetro Phoenix* . . . . . . . . . . . . (602) 257-8727Vilar Vending, Inc.Metro Phoenix . . . . . . . . . . . . . (480) 502-0905

VIDEO LIBRARYDVD in DemandStatewide* . . . . . . . . . . . . . . . . (480) 234-9684Resident Entertainment ServicesNationwide* . . . . . . . . . . . . . . . (623) 399-8859

VIDEO MYSTERY SHOPPINGBusiness ObservationsWest of the Mississippi* . . . . . . (623) 594-2113

WASHERS & DRYERS - COIN METEREDCoin & Professional Equip. CompanyPhoenix*. . . . . . . . . . . . . . . . . . (602) 248-0808Coin & Professional Equip. Company (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 790-7377Coinmach Service Corp.Nationwide* . . . . . . . . . . . . . . . (602) 722-6959Excalibur Laundries, IncStatewide* . . . . . . . . . . . . . . . . (714) 437-9000Mac-Gray The Laundry Room ExpertsNationwide* . . . . . . . . . . . . . . . (602) 279-3399Mac-Gray The Laundry Room Experts (Tucson)Nationwide* . . . . . . . . . . . . . . . (800) 622-4729WASH Multifamily Laundry SystemsMetro PHX* & Metro Tucson* . (800) 421-6897Waste ManagementStatewide* . . . . . . . . . . . . . . . . (888) 964-9760

WASTE MANAGEMENTValet WasteNationwide. . . . . . . . . . . . . . . . (813) 247-7524Waste Consolidators, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 897-3601

WATER CONDITIONING & PURIFICATIONAqua ScienceMetro Phoenix*,Metro Tucson* (480) 444-7680Benrich Service Co., Inc.Valleywide* . . . . . . . . . . . . . . . (480) 835-8220RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

WATER CONSERVATIONBottom Line Utility Solutions, Inc.Nationwide. . . . . . . . . . . . . . . . (949) 707-1311

WATER DAMAGE/STRUCTURAL DRYING &MOLD REMEDIATION

Ace Construction Services, LLCValleywide* . . . . . . . . . . . . . . . (602) 840-4500Adanac Enterprises Corp.Statewide* . . . . . . . . . . . . . . . . (623) 266-2761Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091First Choice Restoration, IncMetro PHX & Metro Tucson. . . (480) 981-1131Har-Bro West, Inc.Metro PHX* & Metro Tucson* . (480) 449-3900

Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304

WATER HEATERSBenrich Service Co., Inc.Valleywide* . . . . . . . . . . . . . . . (480) 835-8220RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

WATER VENDINGArjencia WaterMetro Tucson . . . . . . . . . . . . . . (520) 882-0200RainMaker TechnologiesTucson* . . . . . . . . . . . . . . . . . . (520) 745-9117

WEBSITE DEVELOPMENTLeaseLabsNationwide. . . . . . . . . . . . . . . . (619) 233-4700

WELDINGAutomatic Gate Systems, Inc.Statewide . . . . . . . . . . . . . . . . . (602) 267-7778Diamondback Carport Repair, Inc.PHX & Tucson Areas* . . . . . . . (602) 494-1556Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

WINDOW CLEANING Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

WINDOW COVERINGApartment Interior SupplyValleywide . . . . . . . . . . . . . . . . (480) 964-7600Blind Co. Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8098

2013 EXHIBITORS * Names in red are also Sponsors

ARIZONA MULTIHOUSING ASSOCIATIONAMA

2013 TucsonEducation Conference and Tradeshow

Tucson �onvent�on �ente�F��d�� Se�te��e� ��

Schedule of Events

Presented by Koglmeier Law Group

8:00 a.m. - 9:00 a.m.

9:00 a.m. – 10:15 a.m.‘You Are The Brand’

You are the sole proprietor of a personal services corporation.

You are the president and CEO of YOU, Inc. You are every bit as much a brand

as is Starbucks, Coca Cola or Disney. You’re known for something. You have

an image. Your value in the marketplace has been established.

Don’t like the brand you currently have? Well, you can change it. If you like

your current brand – learn how to strengthen it!This informative and entertaining presentation or workshop will show you how to strengthen a positive brand – or how to re-brand yourself into the strong, positive brand you need to be of value to the marketplace or the workplace.

10:15 – 10:30 a.m BREAK

10:30 - 12:00 p.m. The Greenspan Company/Adjustors International, Rich Hallock

JoanAnn Contorno is in the business of helping people reach for

their gold. As a highly sought after motivational speaker, author, entertainer,

comedienne, runner, triathlete, wife and mother, Ms. Contorno has first hand

experience reaching for and attaining personal gold. She has touched over a

million lives within hundreds of organizations. She will share her insights to

inspire others, addressing her audience with humor, warmth and wit.

Going For The Gold: Opportunities, networking and strategies are all available

at the AMA Tradeshow. Ms. Contorno will help you reach for your personal

and professional gold. Laugh and learn while Ms. Contorno helps light your

passion for life.

12:15 - 1:30 p.m. LUNCH

4:00 p.m.

4:30 p.m. Raffle prizes will be drawn at the AfterParty -must be present to win. Sponsored by Redi Carpet and Apartment Guide.

Registration, Continental Breakfast and Networking

Speaker: Description:

Keynote Speaker - JoAnn ContornoSponsor: Description:

Trade Show Exhibit Hall Open

Trade Show Exhibit Hall Closes

After Party at Zen Rock

Les Taylor

Bio: Les Taylor is the founder and managing partner of Outperformers International. He is an award-winning author, professional speaker and recognized expert in the field of performance improvement. Les is a former law enforcement executive, served as the executive director of the Arizona Association of Cheifs of Police, is a graduate of the FBI National Academy and is past president of the Arizona Chapter of the National Speakers Association.

1:30 – 4:00 p.m.

Register online at www.azama.org


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Apartment News August 2013

Documents

regular session

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ama members

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