Ap1155f International Airport - Lcct

8/13/2019 Ap1155f International Airport - Lcct

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EMT317 AP1155F |INTERNATIONAL AIRPORT LCCT 1

CKNOWLEDGEMENTWe thanks our Creator for his blessing, we had finished our assignment successfully

without any obstacles in between. Without His help and will, nothing can be accomplished.

Without a good health given we would not have much energy to precede this assignment.

We would like to take this opportunity to thank our lecturer, Sr Madam Siti Rahayu Binti

Zakaria for her guidance and support during the process of completing this coursework. She

gave us a good and productive motivation and knowledge along the complement of assignment.

Thus without guidance and help from her, we might face troubles and haven t finished this

assignment on time.

Moreover, she also gave a full explanation regarding the particulars in assignment and

extra information which make it easier for us to done it without difficulties. She had given the

comments and suggestions on how to make this task, for instead the important information and

the keyword to be add in this task. We also want to thank all the group members for giving their

full commitment throughout completing the assignment. Time management is important to make

sure this assignment can be completed and send on time.

Besides, we also would like to thank to all team Malaysia Airports Holdings Berhad

(MAHB) and every departments which had been interviewed by us for the willingness and

kindness to help on giving information regarding the management of LCCT building while weare getting new experience and knowledge about airport management. These people include

Encik Zahadi Jali, Encik Mazid Faizul Anuar, Encik Azman, Puan Norafizah Ismail and Encik

Faizal Haris.

Also not to forget to the other members and staffs who involved directly or indirectly in

providing information and guidance. Thanks for sharing useful information to make it easier for

us to understand and most importantly to complete this assignment smoothly. With the

completion of this assignment we hope that the knowledge that we gained will be practice and

use by us in the future after being in working environment.

Last but not least, a huge appreciation to our parents and family for being supportive and

understanding throughout the whole process. They always encourage us to study hard and to

give our best in anything we do. Thanks also because give fully support on financial and cost in

terms of transportation mostly. Your patience and support can only be repaid by Allah.


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INTRODUCTIONProperty management in special buildings is one of the crucial organization needed and

important to ensure the maintenance and care of the building under responsibility of Property

Manager. Property management in large buildings have an enormous responsibility to care for

and nurture and that is without subordinates such as technicians, engineers, architects and so

forth, property management wont be able to perform a good job. Therefore, the involvement of

property management is necessary for managing the building from the pre-development phase,

development phase and post development phase. These professionals who involve in the

period of building construction from initial to final require guidance by property managers to

ensure them to follow the requirements of property management without focusing too much on

their main duties.

We had been given a topic titled International Airport for this assignment, we decided

to choose Low Cost Carrier Terminal (LCCT) building located in Sepang as our case study and

we have conducted an exercise to know the overall management works and duties of LCCT

building including property management and maintenance provided. As we know, basically

LCCT is the once of the international airports that provide low cost carrier for passengers to

reach their destinations with a flight as transportation. By referring to the details in case study,

we also need to identify the organizational structures for LCCT including the scope of work of

the employees in each departments, how they manage employees as well as the passengers,how they conduct management for marketing, financial and regarding safety, health and

environment.

Before conducting this research at LCCT, our group members need to follow the

regulations set by UiTM on the right way to carry out and approach the studies by bringing the

permission letter as proof of our research. We also have to meet many people to collect

information, therefore we had listed out the important and suitable questions to ask before

meeting them. The most important of all is showing the good manners and attitude along the

studies is being carried out.


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Low Cost Carrier Terminal (LCCT) Sepang is a low cost airport terminal managed by

Malaysia Airports Holdings Berhad (MAHB) located near to Kuala Lumpur International Airport

(KLIA) takes about 20km away. With size of 31,601 square meters on phase 1 and currently

64,067 square meters on phase 2, LCCT has ability to cater 15 million passengers every year. It

was opened and operated for publics on 23rd March 2006 cost about RM108 million on

constructions and it is one of the four KLIA terminals include Main Terminal Building, Satellite

Terminal A and KL City Air Terminal. LCCT is a temporary building which made up by beam and

steel structure with single floor operation area.

The ultimate purpose of LCCT was built is actually to accommodate the surplus of lowcost airline users, mainly the passengers of the first low cost and no-frills airline company in

Malaysia that is AirAsia. The increasing and growing numbers of low cost airline passengers

have caused LCCT to manage both domestic and international departures and arrivals. LCCT

has many international and local airline companies operate under it such as AirAsia X, Thai

AirAsia, Indonesia AirAsia, Philippines AirAsia, Cebu Pacific Air, Tiger Airways, Mandala Air,

Airphil Express and Zest Air.


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In terms of facilities, LCCT has stable and adequate facilities and services for

passengers. There is variety of ways on the accessibility and public transportation to reach

LCCT. Passengers have many options on transportation services where they can take taxis,

cabs and limos, KTM Komuter, KLIA Transit and buses to arrive LCCT with ease. Match with its

name, LCCT provides basic facilities and amenities with lower cost. Passengers and customers

can enjoy facilities around them for convenience inside and outside building like customer

service counter at the center, clinic, prayer room, food and beverages outlets such as

McDonald, Old Town and KFC, shops such as Body Shop, Diesel and Emporium, foreign

exchange counter, strapping and packaging services and also hotel reservation. One more

recent necessary service provides by LCCT is a free Wi-Fi Internet access for passengers to

browse internet before and after boarding. In addition, LCCT has also not providing aerobridge

service which requires an extra expenditure cost. Coincide with LCCT concept, passengers

there are getting just enough and adequate facilities suits with their affordability and necessity.

However on 2009, MAHB had decided to move the whole LCCT to a new permanent

building in future together with their latest substantial project cost RM 2 billion on expanding and

upgrading KLIA, which being called as KLIA2. KLIA2 project had gained a lot of attentions from

publics and media and was expected to finish and operate on April 2013 but due to delays

caused by various factors, it is still in developing process now. In accordance to create a better

airport system, KLIA2 will upgrade its functions and enhance the capacity of passengers. This

new terminal is said to be able to accommodate 30 million passengers per year and can expand

to 45 million passengers. The area is going to be 150,000 square meters broad with multi-storey

car parks and link with transportation service such as ERL, buses and taxis. It is also set to

have an efficient layout and operation as it is important to ensure the comfortable of

passengers.

Reversible to the temporary building, MAHB already have a plan for the former LCCT

soon to be. Suitable with its structure, size and facilities, it is expected to be a new cargo

operation terminal. Thus, the building is not going to be demolished or removed but it will stay

functioning for different purposes anytime soon after KLIA2 successfully constructed.


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2.1 MALAYSIA AIRPORTS HOLDINGS BERHAD (MAHB) ORGANIZATIONAL CHART

MALAYSIA AIRPORTS HOLDINGS BERHAD (MAHB) ORGANISATIONAL STRUCTURE

Malaysia Airports Holdings Berhad (MAHB) has a wide and large organizational

structure. This is because MAHB control and manage all airports in every states of Malaysia

with total of 20 airports including Kuala Lumpur International Airport (KLIA) as the main andbiggest airport from all, as well as airports in Sabah and Sarawak. Each airport also has their

own organizational structures and every department and division had been break down into

several organizations. Thus, this is caused MAHB to have large number of workers in the body.

The figure above is the overall organizational structure of MAHB. The Board of Directors hold

the top position of the structure followed by Managing Director and consists of four main

departments.


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The organizations lead by the Board of Directors. The current Board of Directors of

MAHB comprised by Tan Sri Dato Sri Dr. Wan Abdul Aziz Wan Abdullah as the Chairman. He

holds a Bachelor of Economics (Hons) in Applied Economics, a Master of Philosophy in

Development Studies and also a Ph.D in Economics Studies. MAHB appointed him as Non-

Independent Non-Executive Director and Chairman started from 7 June 2012. They are ten

other directors below him. First is Datuk Seri Long See Wool as the Non-Independent Non-

Executive Director since 9 September 2008. He owned a Bachelor of Arts (Hons) and Diploma

in Public Administration. Second is Eshah binti Meor Suleiman also as the Non-Independent

Non-Executive Director start from 4 July 2011. She graduated with a Bachelor of Economics

(Hons) Degree, a Diploma in Public Administration and a Master in Business Administration of

Finance. Third is Datuk Alias bin Haji Ahmad. He is an Independent Non-Executive Director

since 1 December 2003 and owned a Degree in Arts and Economics. Datuk Siti Maslamah binti

Osman is another female Director and she was also appointed as an Independent Non-

Executive Director since 1 December 2003. She is mainly experienced in Accountancy as a

former Accountant General of Malaysia and had served for 31 years in government with various

positions.


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Next is Jeremy bin Nasrulhaq as the same position which is Independent Non-Executive

Director starting 15 August 2007 with a Bachelor of Science Degree in Agribusiness Science.

Mohd Izani bin Ghani is another Non-Independent Non-Executive Director since 21 March 2011

in MAHB. He held a Bachelor of Science (Economics) specialize in Accounting and Finance.

Dato Syed Faisal Albar bin Syed A.R Albar has been appointed as a Non -Independent Non-

Executive Director since 5 December 2012. Tunku Dato Mahmood Fawzy bin Tunku Muhiyiddin

hold a position as Non-Independent Non-Executive Director also on 5 December 2012. He

obtained a Bachelor of Arts (Hons) Business Studies. Norazura binti Tadzim is an Alternate

Director to Eshah binti Meor Suleiman since 30 November 2011. She has a Bachelor of

Business Administration (Hons) (Finance) and also a Diploma in Public Administration and

currently working as a Director of Keretapi Tanah Melayu Berhad (KTMB). Lastly is Chua Kok

Ching who is an Alternate Director to Datuk Seri Long See Wool on 25 June 2012. He obtained

a Bachelor of Arts (Hons) and a Master of Public Administration.

Board of Directors is divided into two divisions which are Internal Audit Division led by

Nasrein Fazal Sultan as the General Manager and Secretarial and Legal Division led by

Sabarina Laila Mohd Hashim as the General Manager and Company Secretary. Nasrein Fazal

Sultan owned a Bachelor of Accounting (Hons) and appointed by MAHB as the General

Manager for Internal Audit since July 2005. For Sabarina Laila Dato Mohd Hashim, she had

been appointed as Company Secretary on 20 September 2004 with Degree in Bachelor of Laws

and Master of Science Degree in Corporate Governance. She was major in practicing lawyer

specialize in corporate and commercial law while being a company secretary for some private

limited companies.


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Followed by the Board of Directors is the Managing Director, held by Tan Sri Bashir

Ahmad Abdul Majid. He received a Bachelor of Arts Degree (Hons) with 29 years of

experienced on holding many senior positions in Malaysia Airline System Berhad. There are

three divisions situated under Managing Director, which are Malaysia International Aerospace

Centre Sdn Bhd, Corporate Communications Division and Human Resources Division. Malaysia

International Aerospace Centre Sdn Bhd is a division who do for planning, management and

marketing for Malaysia International Aerospace Centre at Sultan Abdul Aziz Shah Airport and

others. It is led by Muhd Najib Mohd Rawi as the General Manager. He obtained a Bachelor of

Science in Civil Engineering and also a General Manager for Land Development part. For

Corporate Communications Division, it is led by General Manager Nik Anis Nik Zakaria and

Human Resources Division by Senior General Manager, Ir. Suradini Abdul Ghani. Nik Anis had

been exposed to many working experience like sales and marketing, customer service and

corporate communication since 2009 and holds a BSc. In Economics while Ir. Suradini had

been involved in MAHB since 1992 and graduated from a Bachelor of Science degree in

Electrical and Electronics Engineering and a Postgraduate Diploma in Airport Engineering.

Next, MAHB consists of four major departments which conducting duties for operation,

commercial, financial and planning. The highest position for Operation Department is Chief

Operating Officer held by Dato Abdul Hamid Mohd Ali. Dato Abdul Hamid who gained a

Bachelor Degree in Civil Engineering and a Master of Science Degree in Airport Planning and


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international airports located in other states of Malaysia like Pulau Pinang, Sabah, Sarawak,

Johor, Perak, Melaka, Kelantan and Terengganu includes Subang airport in Selangor except for

airport in Senai, Johor. Malaysia Airports Sdn Bhd is being held by Zainol Mohd Isa as the

General Manager. He graduated in Degree of Electrical Engineering and has a Postgraduate

Corporate Diploma in Airport Engineering. Picture above shows the Airport Managers of airports

in Malaysia besides KLIA and LCCT. Furthermore, Mustafa Kamal Alang Othman is the General

Manager for Aviation Security Division. He obtained a Bachelor of Communication (Hons) and

has a high expertise in security field. For Airport Fire and Rescue Services Division, it is led by

Abd. Malik Mohd Yunus as the General Manager. He graduated with a Master of Science in

Emergency Response and Planning and a Diploma in both Airport Management and

Mechanical Engineering.

Malaysia Airports Consultancy Sdn Bhd is the subsidiary company which conducts a

provision of maintenance and technical services for the airport industry. The top position is held

by General Manager, Ahmad Tarmizi Mohd Hashim. He holds an MBA and Postgraduate

Diploma in Airport Management. Besides, Urusan Teknologi Wawasan (UTW) Sdn Bhd is

conducting a provision for mechanical, electrical and civil engineering services at KLIA and

LCCT. The General Manager for UTW is Brian Iskandar Zulkarim who owned a Degree in

Mechanical Engineering. Engineering Division and Planning and Development Division are led

by General Managers Ir. Khairiah Salleh and Nor Azlina Mohd Isa respectively. Ir. Khairiah is a

Professional Engineer in the Board of Engineers Malaysia and knowledgeable in energy

efficiency, energy management and asset management while Nor Azlina was graduated with a

Degree in Civil Engineering and had been involved in the operational design reviews and

assessment of various local and overseas airports.

Next for the Commercial department, Chief Commercial Officer is the topmost position

held by Faizah Khairuddin as the Senior General Manager of Commercial Services. She also

control a Land Development Division and subsidiary companies of Malaysia Airports (Niaga),

K.L Airport Hotel Sdn Bhd, MAB Agriculture-Horticulture Sdn Bhd and Malaysia Airports

(Properties) Sdn Bhd which are a part of Commercial department. Muhammad Fawzy Ahmad is

the General Manager for Malaysia Airports Niaga and had 20 years of experience in retail

management and brand development. Malaysia Airports Niaga is operating for duty free and

non-duty free outlets as well as providing food and beverages outlets management services at

the airports. MAHB also possess a very own private hotel namely as Sama-Sama Hotel and it is

owned by K.L Airports Hotel Sdn Bhd. Meanwhile, MAB Agriculture-Horticulture Sdn Bhd is the


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subsidiary company who conducts for cultivation and selling of oil palm and other agriculture

productions. This company is being held by Mohd Nasir Ismail who gained a Bachelor of

Science in Engineering. Lastly, Malaysia Airports (Properties) Sdn Bhd is also the investment

holding company of MAHB. It is basically set the provision of non-passenger related services

that is majorly involving property managements.

Third department is the Financial Department. Faizal Mansor, the Chief Financial Officer

who lead on financial duties. He obtained a BSc. In Accounting from overseas and experiencing

in treasury, corporate and investment banking. There are two divisions located under Financial

Department. Firstly is the Finance Division conducted by Nornajihah Ismail as the General

Manager. She came with a BA (Hons.) In Accounting and Finance and a Diploma In

Accountancy. Secondly, is the Procurement and Contract Division. This division held by

Rokmah Abdullah. Rokmah graduated with a Bachelor of Accounting (Hons.) and initially

worked at Subang International Airport as an Accountant.

Lastly is the Planning Department, Khair Mirza as the superior Senior General Manager

of Planning. With a Bachelor of Science in Economics and International Studies, he had a lot of

experiences and expertise in managing industry reports and investment planning and had been

awarded with various top Awards. Planning Department consists of eight main divisions.

Corporate Planning Division is one of the divisions led by Randhill Singh. Randhill used to be a

Civil Engineer before joining MAHB and he holds a Master in Business Administration (MBA)

and Degree in Civil Engineering. Meanwhile, the Airline Marketing Division is responsible by

Mohamed Sallauddin Mohamed Shah as General Manager. He graduated with BSc. Degree in

Accountancy and Computer Science and also MBA (Strategic Management) Degree. Overseas

Ventures Division is led by Hezal Ahmad while IT Division is led by Azlan Zainal Abidin as the

General Manager. The other divisions are Research and Planning Division, Transformation

Management Office, Risk Management Division and Corporate Quality Management Division.


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2.2 LOW COST CARRIER TERMINAL (LCCT) ORGANISATIONAL CHART

LCCT is a part of KLIA terminals that allow for domestic and international arrivals and

departures. This simply means that LCCT is situated under the organizational structure of KLIA.

According to Puan Norafizah Ismail, Operation Executive of LCCT said that LCCT building has

only a small organizational structure compared to KLIA. The small structure only focuses on the

operational and maintenance structures for LCCT. This describes that the duties for marketing,

financial and the whole other works are being conducted and placed at the Malaysia Airports

Holdings Berhad (MAHB) headquarters.

Figure above shows the overall Organizational Chart for Operational Department in

LCCT. The Senior Manager of LCCT is Raghbir Singh Bhall. It is divided into two Senior

Executive parts which are Admin/Contract/Project Management Senior Executive and Operation

Senior Executive. For Admin/Contract/Project Management is basically manages regarding the

administration, contract and project duties. It can be break down into three Executive parts that

are FMD Executive, Information Executive and Operation/Admin Executive.

Senior Manager LCCT

Admin/Contract/Project Management

Senior Executive

FMD ExecutiveInformation

Executive

Operation/AdminExecutive

Operation SeniorExecutive

Duty Executive

Duty Officer

PTO

General Worker


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These executives required at least a Degree in any field courses that related to the

operational duties and at least SPM certification for Officer and Assistant positions. FMD

Executive is handling for daily operation of contract management in LCCT and being assisted

by four officers below him. For Information Executive, this part is basically handling regarding

complaints from customers or others, rosters and timetables and also managing VIPs and

events. This followed by Information Officer and next is Information Assistance that consists of

35 staffs inside. Next is Operation/Admin Executive who conducts duty regarding International

Organization for Standardization (ISO), Occupational Safety and Health (OSH) and also 5S

(Sustain, Sort, Set in order, Shine, Standardize) Lean. There are two Operation Executives

which one of them is Puan Norafizah who graduated with a Degree in Mechanical Engineering

and followed by two Officers and other two Assistants.

In terms of maintenance work, LCCT is being managed by Urusan Teknologi Wawasan

Sdn Bhd (UTW), the subsidiary company of MAHB. UTW structure in LCCT is small in size and

they carry out duties for electrical, mechanical and civil systems to ensure the function of

various plants and machineries, electric as well as the building structure for LCCT.

General Manager

Office Hour Shift

Mechanical and ElectricalEngineering Manager

Civil and StructureEngineering Manager


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Figure above shows the Organizational Chart for Maintenance Department in LCCT. The

General Manager of UTW is held Brian Iskandar Zulkarim and there are two Engineering

Managers who lead the maintenance work. The managers for Mechanical and Electrical

Engineering and Civil and Structure are Encik Zahadi bin Jali and Encik Mazid Faizul Anuar bin

Mohamad respectively. Both of them hold Degree in Mechanical and Electrical Engineering. The

staffs of UTW in LCCT are divided into office hour and shifts. It consists of 6 technicians for both

office hour and shifts and there are 3 technicians conducting for each shift.

As mentioned before, LCCT in the building itself has a small operation structure. In order

to know more about the organizational of the other departments plus how they operate their

works on LCCT building besides on operational and maintenance, we went to MAHB

headquarters in Sepang to find out about Marketing and also Human Resource structures.

Organizational structure above shows the structure for Commercial Services Division at

MAHB headquarters. It is led by Senior General Manager, Faizah Khairuddin and followed by

General Manager and consists of five departments.

Senior GeneralManager

Marketing &Business

Relation Unit

AncillaryRelationship

BusinessRelation Unit

EventManagement

BusinessDevelopment

Unit

TenderManagement

Unit

SalesManagement

Unit

BusinessIntelligent Unit

ContractManagement

Unit

CreditManagement

Unit

General Manager


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We have been interviewed Encik Azman who is the Manager for Employee Services

part, regarding the organization body for Human Resources Department for MAHB.

Organizational structure above shows the structure for Human Resources Department at

MAHB headquarters. The top Senior General Manager, Ir. Suradini is being assisted by two

General Managers for Malaysia Airport Academy and Human Resource Management. Human

Resource Management can be divided into four small departments which are Employee

Relationship, Training Management, Talent Management and Industrial Relations and Safety,

Health and Environment (IR&SHE).Employee Relations consists of Administration, Employee

Services and Compensate Benefit parts. In Administration, there are 15 staffs including the

Manager and Executive.

Senior General

Manager

General Manager(Malaysia Airport

Academy)

General Manager(Human Resource

Management)

EmployeeRelationship

TrainingManagement

TalentManagement

IR & SHE


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Meanwhile, for Employee Services there are 16 staffs including Encik Azman as the

Manager and Executives who also graduated with a Degree in Human Resources and lastly

there are 13 staffs in the Compensation Benefit part. Second department is the Training

Management. Training Management has also three smaller parts. First part is Training

Operation which consist about 29 staffs, second part is Training Development and

Administration part with 10 staffs and third part is Project part. Third department of Human

Resources is Talent Management. It is divided into two parts which are Organizational Design

and Talent Strategy and Performance with nine and eight staffs respectively. The last

department is the Industrial Relations and Safety, Health and Environment (IR&SHE). It has two

different small parts which separated between IR with SHE Operational Management. There are

six staffs in IR and eight staffs in SHE Management.


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Vision

To provide a World-Class Airport Business

Mission

In providing World-Class Aviation Gateways, Managing Cost-Effective Airports Network and

Services, and Exceeding the Expectations of Customers Shareholders and Stakeholders.

Objectives

The first airport company to be listed in Asia and the sixth in the world, Malaysia Airport Holding

Berhad (MAHB) manage and operates 39 airport in Malaysia of which 5 of international airport

including its flagship airport KL International Airport 16 domestic and 18 short take-off and

Landings Ports (STOL Ports). As the key player in the aviation industry, Malaysia Airport will be

creating ample opportunities for the enhancement of its human capital.

Shared Value

Market Driven

Responsive to market needs and market forces.

Customer Focused

To provide quality, innovative and competitive services in a safe and secure

environment.

Teamwork

Work together towards achieving the groups vision. Share knowledge to enhance group

synergy and care for employees well-being.


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All charges implement as a result of the aforesaid will be reflected in our management

system to ensure the consistency in delivering our services. This policy is subjected to annual

review and will be amended to reflect the conclusions of that review.

In addition, there are five general policies that UTW prepares for their contractors and

need to be follows, such as the following:-

The contractor shall prepare daily activity report for all work order after received

complaints.

Contractor shall conduct the hand over shift in properly manner.

The contractor shall conduct the revenue meeting at least once a year to review the

effectiveness of operation and maintenance.

The contractor shall prepare a monthly report which includes the record of operation and

maintenance.

Monthly meeting shall be held when necessary and shall be attend by the head of

department, Senior Engineer or any invited members.


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LCCT building has its own team who maintain the building. The team or company is

known as Urusan Teknologi Wawasan Sdn Bhd (UTW), which is a subsidiary company under

MAHB. They are major in maintaining LCCT in terms of mechanical, electrical and civil. UTW

was originally incorporated in 1998 to be the Facilities Management Company to perform

maintenance services for Kuala Lumpur International Airport (KLIA). Basically, UTW is divided

into two parts that involve in maintenance which is electrical and mechanical engineering part

conducted by Manager Encik Zahadi Jali and the Manager and civil engineering which led by

Encik Mazid Faizul Anuar. In LCCT building, they have their own schedule to do a work by

hours or shift for the technicians. This means, there had divided the job into the electrical,

mechanical and civil.

This company provides a wide range of services in facilities management, which

amongst others include all the maintenances and services. It is to operate the facilities services

and management services. There are many integrated facilities management and services

which is operation and maintenance for mechanical and electrical system, cleaning services,

landscaping services, security management system and many more.

For LCCT building, there are 12 technicians in UTW company. This is part of in house

sources which is UTW has prepared itself in providing services encompassing facilities and

infrastructure maintenance, security, parking management, cleaning services and others. Encik

Zahadi as the Manager who led the technicians in conducting their work. They are maintaining

the electrical and mechanical of LCCT such as service of air conditioning and others. The

company does not have any contractor involve. The company works by their own for maintain

and services.


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During the study process, one of the maintenance team, Encik Anam brings us to the

AHU room for air conditioning system in LCCT building and electrical room for all electrical

supply in the building. He said that UTW maintain and care all the room, if anything occur in this

room, they will detect from the smoke detector that provide in every room.

Furthermore, LCCT also have civil part lead by Encik Mazid. This company take

outsources to appoint the contractor to do a metal work such as for the building structure,

accessories, facilities that provide at LCCT. There are several contractors that appoints for civil

which are OSAGA Company Sdn Bhd. In our case study, the scopes of work for this company is

to do a metal work for maintain the building structure with steel structure. The SIGMA BESE

Sdn Bhd work as to maintain the facilities and accessories for example chairs, tables and items

that provide at LCCT. This company also maintains the structure such as roof, floor and the

pole. OMEGA Sdn Bhd also maintains the same as OSAGA Company SdnBhd and Gemilang

Arrow Sdn Bhd. They maintaining all the facilities and building structure. Next is Twenty2


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technology company that maintaining the auto door only. If anything occur with auto door, they

responsible to maintain it. So that, in LCCT building has many contractors involve maintaining

their building. This all contractor is outsources that part of UTW Company.

Moreover, LCCT building also take other contractors from outsources to maintain their

cleaning, so that building always in a good condition and clean anytime. The contractors who

take part on cleaning are PerkhidmatanArah Sdn Bhd. They have to take responsible to care

internal and external of the building to work day to day such as clean the floor, mops and clean

toilets every day because passengers who come there will be satisfied with their services.

Outsource contractor for trolley is SinarJernih Sdn Bhd, there will be maintain all the trolley at

LCCT especially trolley for passengers to bring the stuff and bag to go to arrive place. Besides,

indoor landscaping also take outsource contractor which is Malaysia Airports Agriculture and

Horticulture to maintain indoor landscaping.


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International airports must have their own financial to know the finance is the once of

very important to know either the company will gain profit or not. In LCCT is the once of

international airports that provide for low cost airlines to attract passengers to go everywhere

better than KLIA but there are fit with the same company which is Malaysia Airlines Holding

Berhad (MAHB). The financial department responsible to calculated the revenue, expanses, and

rental income of the building. Furthermore, it also wants to get high capital investment to their

company. The company has to know the airports cost such as capital and operating thats the

company get every year. So the cost of airports will includes runway construction, terminal

construction and infrastructure construction for capital. The operating of the cost also includes

maintenance, operations, and administration. Besides, revenue also is divided by two which is

capital and operating. For capital there are have grants, loans, operating surplus while for

operating will be aeronautical revenue and non-aeronautical.

In our case study at LCCT that had been done, there are several sources include in

financial cost for the company cost is based on revenue that they get every year. The revenue is

basically divided by two categories that called aeronautical and non-aeronautical revenue as

well as single-till model. Aeronautical cost is defined as charges for services or facilities directly

related to the processing of aircraft and their passengers and cargo in connection with

facilitating travel. This company operates for more attractive air carriers for instance

international airports. Usually aeronautical cost is like mainly derived from landing fees, check-in

charge, parking fees, passenger service charge and many more. The details are as follows:

a) Landing fees for example it should be include cost of lights and others landing and it

will depend on stage length. Basically the basis of rate for landing fee is per 1000 kg

for rate may vary in certain weight. The items that include in landing fee such as

maintenance and operations, depreciation of equipment, capital cost of public part of

airfield and others.

b) Parking fees and the passenger service charges and many more. For example for

parking fees is divided with every zone they provide which is zone A and zone C.

Zone A will be paid RM3.50 per hour, while for Zone C will be paid RM2.50per hour.


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c) Other service charge that passengers have to pay for example from the ticket flight

which is passenger service charge (PSG). It is for the collection of passenger

security charges. The service charge will paid from RM3 to RM6 for domestic

airlines. There will be include in the ticket that passenger paid it. This is same as tax

that will be paid by passengers.

Next is non-aeronautical as charges related to the subsidiary commercial services,

facilities and amenities available at an international airport. Cost to generate from commercial

activities, including duty free operations such as LCCT Emporium, hotel operations like Tune

Hotel near LCCT, free commercial zone operations, management of parking facilities and the

lease of commercial space (including also advertisement space).So in LCCT Terminal, they also

generate income based on this cost for parking, and commercial space like kiosk, shops,

restaurant, and many more. For hotel operation they can stay in LCCT to waiting for flight for

example near the LCCT is Tune Hotel, Concord Inn and many more. Therefore. Other income

generally is from commercial space which is from shops, kiosk and others. For commercial

department, they already fix the rental every shop and kiosk which is RM 65 per square meter.

Usually for LCCT Terminal, the rental that has to pay every month for shop lot or permanent

shop is about RM70 per square meter. Fees also charges for tours, price and others fees.

This is one of example for parking lot for Zone C. It is quite far from LCC Terminal and

the payment is RM 2.50 per hour using machine auto pay.


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From the research with commercial department the rental payment for permanent shop

is about RM100, 000 and above while for kiosk is about RM15, 000 and above. For example of

permanent shop is like Sembonia boutique, Body Shop and more restaurants such as

McDonalds, Starbucks coffee, old town white coffee and many more. It is because they will

generate income from passengers who come to LCCT. There are also providing kiosk to

passenger to buy any items, food and souvenir. They generate income from them then they

have to pay their rental every month.

This is one of example for permanent shop at LCCT Terminal and the non- aeronautical

for duty free shop. Basically, there are having a lot of duty free shop such as Diesel Boutique,

Body Shop, Old Town White Coffee and others.


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This is also one of example shop outlet at LCCT that can generate income from

passengers.

For operating expenses is the once of financial that contains which are salaries and

benefits including (EPF, SOCSO), communications and operates that provided. Repairs and

maintenance is part of expenses in LCCT. The salaries must be provided to all employees in

every department as LCCT. It is because they get benefit from their work that they have done.

There is including senior staff until their subordinates. Many departments will be given a salary

by Malaysia Airports Holdings Berhad (MAHB) but according to qualification and will be

deducted Employee Provident Fund (EPF) and the organization of social security (SOCSO).

Repairs and maintenance also is part of the expanses as the cost to maintain the building and

the runway is taking a very expensive cost for maintenance and repairs in the event of damage.


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The marketing instrument is very important in one establish business company. There is

must be a good and strategic plan in order to achieve high return of income from the business

that will carry out. In a good marketing plan, there are various marketing tools that can be

implemented into the strategies.

Generally, there are four major income sources for Malaysia Airports Holdings Sdn Bhd

(MAHB) from each airport that they manage. The four majors is the annual income from Airlines,

Retailers, Hotels and Tickets. MAHB had planned every marketing plan and marketing tools that

are used for each generating their income sources. This is because, in order to ensure that the

marketing plan is used for their main income is strategic and is able to generate the level of their

income in order to get the Highest and maximum return.

Among the marketing plan that is done by Malaysia Airports in order to increase the

income for the Airlines are such as they set up a special division for marketing management of

Airlines. The division is named as Airline Marketing Division and it was placed under the

management of Planning Department.

Airline Marketing Division has a big scope of work and this is because, they carry out a

work for global. The major work for this department is to advertise and attract worldwide airlines

company to operate in Malaysia airports. Recently, there are about 61 airlines company that

have been operate in our local airports under Malaysia Airports Holding Sdn Bhd exclude Senai

Airports Johor.

For now on in LCCT, the airlines company that have been operate is such as AirAsia

airlines, Tiger Airways, Cebu Pacific Air, Airphil Express, Zest Air, Mandala Air, Thai AirAsia,

Indonesia AirAsia, AirAsia X and AirAsia Philipines. Each airlines company operating in LCCT

and other airport will be charged for example, they will be charged for the rental of hangar

services for their aircraft.


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Next is a marketing strategy that used by MAHB in order to increase the income sources

of tickets. Among the marketing plan that is used such as, MAHB will coperate with Tourism

Malaysia in order to promote tourism places and at the same time to promote the tickets.

Most of the marketing tools used to promote a particular ticket for Air Asia airlines ticket

is through advertising in Signboard, magazines, websites and the media. MAHB have created

many advertisements through Signboard especially in 'Big Trees' to promote price tickets for

tourist destinations.

For advertising in the magazine, the MAHB will usually make the promotion through the

Convergence and fanzine magazines Celebrations. Magazine column for ticket promotion will

always attached with the article that sense interesting places for tourists to visit. This will attract

more attention for customers to go on a trip through the holiday ticket packages that are

available.

In addition, for tickets through the website promotion, it will be launched through the

airlines own website. For example, Air Asia airlines have their own website and they always

make a promotion for low-cost ticket prices for tourist destination. In addition, Air Asia airlines

also provide tickets through online booking system to make easy for their customers. This can

also be used as one of the marketing tools that are used to enhance their ticket sales.

For ticket promotion through the mass media, the Air Asia airlines have partnerships with

several newspaper, company and local television company in promoting their ticket. For

example, the advertising for low cost tickets under Air Asia airlines is being advertised in several

local newspapers. The same goes for television company, in collaboration with Air Asia airlines

they are making special plans for flight slots for a special destination with a reasonable flight

price. With this promotion, they are able to attract more attention of customers to purchase the

tickets.


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MARKETING TOOLS FOR AIRLINES ADVERTISEMENT

THROUGH MAGAZINES


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MARKETING TOOLS FOR RETAILERS ADVERTISEMENT

THROUGH MAGAZINES


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MARKETING TOOLS FOR TICKETS ADVERTISEMENT

THROUGH MAGAZINES


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THROUGH ONLINE (FACEBOOK PAGES)

THROUGH NEWSPAPER


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THROUGH MEDIA


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Malaysia Airports is an established public-listed company primarily involved in the

management, operation and maintenance as well as provision of airport related services to the

majority of airports in Malaysia such as LCCT terminal. Basically, Human resource and

administration is the part of work that LCCT building provided. There are responsible to get

employee and job to people who want to involve in a part of LCCT building such as in the field

of administration, marketing, financial, maintenance and many more. Human resources also

function as to grip employees and they handle the training process and other issues. There are

also responsible for discipline throughout the organization.The range of all workers in human

resource is about 8500 workers and it divided to their job. There are 10 to 13 companies who

manage for take the new employees.

In our case study in LCCT, in the human resource department there are five important

positions in human resource from the top until the subordinate employee. The top of

organizational chart in human resource is senior general manager, headed by Ir. Suradini which

became the most important person in their department. A senior manager as well as

supervisors are the people who responsible for giving instructions to each worker to perform

their duties. Under the senior general manager of employee relations, who were found under

this title is available by Mr. Azman employee services, administration, and compensation

benefit.It is responsible for providing welfare to every employee in any event so that employees

comfortable. Next, the scope of work of talent management is to manage and recruit new

employees to commit and It consists of all the processes in the human resource and related

systems to maintain and develop a good and nice.

In Addition, training management is responsible for training new employees for a few

days before doing a proper job that provided by the human resource itself. Furthermore,

industrial relations and safety, health and environment (IR & SHE) is also under the human

resource function to keep that's safety and health to employees and also to the environment

passengers in the area. This is to give satisfaction to all who come especially in LCCT building.

As in previous LCCT is one of the palm area and bush, so to not damage the area, so (IR &

SHE) is responsible to solve the problem occur and maintaining the surrounding environment

remain not changed.


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In our case study that had been done, there are many roles and responsibilities of

administration for scope of work. There are several things include which is they should to keep

records, file and update of all correspondences, information, events and incidents and to

produce as and when required. There are also to ensure for assist in day-to-day running of

administration function of the department. Next is to communicate with other division in the

company in preparing the necessary documents and information as required by the operations

division. They also should responsible for administration as to inform the management of any

new directive or requirement of the companys requirement. It also administrate all matters

pertaining to office equipment which include furniture and fittings, photocopier, fax machine,

printers, PC, laptop and maintain records regarding telephone facilities services which include

staff eligibility, monitor and process phone bills.

Human resource must also look to the requirement that there should be in every of his

employees. The requirement must be suitable with what they want so that workers easy to do

the job. The requirement that there should be in every employee is to possess good

communication skill and interpersonal skills so that they easy to make conversation with other

people or passengers. The next requirement is good customer service oriented with pleasant

personality and also have to ensure the preferably possess working knowledge. The workers

also have to well in computer literate preferably in Microsoft office and technology in order to do

the job.

The qualification of every employee who wants to involve in any part of Malaysia airports

in LCCT terminal must have included SPM or equivalent with Bahasa Malaysia with credit.

English subject with pass as same as mathematic subject. For manager and executive officer

they must have at least degree level for potential to be a manager of any department.

In the other hand, building in LCCT has different department for example human

resource department, financial department, marketing department, maintenance team and so

on.So every department must look to the welfare of the employee in good condition and not

have any problems that occur because the buildings especially exposed LCCT the annual fire,

emergency incident, and anything that are harmful to the passengers and workers.


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In the meantime, every department at the LCCT takes the initiative to make the welfare

of every employee in every department. This is because to give employees comfortable while

doing the work without feeling stress. Various measures can be done as have a short break to

rest your mind and get refreshed. Every department must also include stretching to get your

office When do are just for health careers. There must also comprise the notice of the safety

and health so that employee always remembers to be careful in all the work done.

Picture 1 shows the magazines HR BULLETIN


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Picture 2 shows the notice of safety and health in every department

Picture 3 shows the office strecthing to get health during work


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These pictures showed above all is the way the human resource department to make

the welfare of its employees by way of publishing a magazine for each employee for each

deparment of work safety and health is HRBULLETIN magazine. Besides, human resources are

also concerned about the welfare of its employees by posting a notice in relation to safety and

health at work so perkeja always in good health.Human resource is very important for every

company to ensure that employees are working great do the job right and follow the instructions

properly because without the human resource department, a company will not be able achieve

the objectives of the company itself.


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Urusan Teknologi Wawasan Sdn Bhd (UTW) conducts the maintenance work for all

airports that under Malaysian Airports Holdings Berhad (MAHB) control includes Low Cost

Carrier Terminal (LCCT). UTW Company is one of the MAHB Subsidiary company that being

responsible for conducting maintenance for all airports.

8.1 MAINTENANCE PERSONNEL

There are two technical managers that manage UTW maintenance team in LCCT and

also KLIA. These two people are, En. Zahadi Bin Jali was as manager in mechanical and

electrical system and second one is En. Mazid Faizul Anuar Bin Mohammad works as manager

in civil and structure system.

According to Encik Zahadi Bin Jali, he has 9 employers under him. For office hour, there

are 6 employer and far shift work. There are 3 employers En. Zahadi, scope of work is

maintenance for electric such as air Cond. En. Zahadi said that part of air Cond that always got

trouble is outdoor motor air Cond, for maintenance of mechanical such as plumbing. If there are

problem happen, En. Zahadi will ask his worker to go check and repair it as soon as possible.

For civil and structure system that being manager by En. Mazid, he said that he doesnt

have any employers under him. It is because his scope of work is always contact will outsider,

such as contractor. His work is more to building structure such as wall, tiles and also door.

According to Encik Mazid, he has appointed 6 contractors to do the maintenance in

LCCT for example OSAGA Engineering Sdn.Bhd. This company is special for maintenance for

metal work, such as building structure and anything that include with metal. Next are Sigma

Base Sdn Bhd and Gemilang Arrow Sdn Bhd. These 3 contractors is company handle

maintenance for building facilities. Next is, 2020 technology, this company is far maintenance of

automatic door. Lastly is KONE Elector Sdn Bhd. This company handles people mover

machinery such as lift and escalators.

This 6 contractor will provide their own plan schedule .this is to make sure all of works

have been done by them. So, Encik Mazid will monitor whether they do their work as in plan

schedule or not. Plan schedule will be categories into 3 stages but for monthly, it is for

automatic door. For yearly, it is for metal work .all this work will be monitor by En .Mazid.


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These maintenance teams in LCCT have system application system application function

is when any problem being solve by them. The information of problem being solved must be

sent to system application to be record. So, any problem solved is being record in the system

application.


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8.2 MAINTENANCE PLAN

In LCCT, there are two maintenance plan that being use. There are Airport Emergency

Plan (AEP) and Preventive Maintenance. LCCT use these two plans in their maintenance work

and also maintenance plan.

i) Airport Emergency Plan (AEP)

Malaysian Airport manages all airports in Malaysia except for Senai Airport in Johor. All

airports must have Airport Emergency Plan include LCCT. Purpose of AEP is to embrace

possibility plans to achieve the co-ordinate schedules to be taken by all agencies involved in

response to emergencies at LCCT.

The AEP functions as a controller to express the general purposes, responsibilities and

engagements of operational units of MA (Sepang), DCA, Government Departments, Airline /

Handling Agent, associate agencies, other airport organizations and AOCC in the occasion of

an airport emergency at LCCT.

The AEP contains of nine (9) emergencies and is characterized into thirteen (13) parts

specifically:

Part 1Aircraft Crash on LCCT

Part 2Aircraft Accident off Airport

Part 3Aircraft Ground Incident Part 4Full Emergency

Part 5Local Standby

Part 6Aircraft Subject To Bomb Warning

Part 7 - Aircraft Subject To Hijack

Part 8Act of Aggression on Ground Facility

Part 9Structural Fire

Part 10Dangerous Goods Accidents and Incidents

Part 11 - Removal of Crashed or Disabled Aircraft

Part 12Media Handling and issuance of Press Releases

Part 13Management of Influenza Pandemic


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The procedures as detailed in the AEP are planned to function as plans and are not

intended to be high-class. Airport operators, Government departments, supporting agencies and

other organizations should develop their personal SOPs based on the strategies set down in

this proposal.

According to Encik Zahadi, if any emergency case happens, he will send their

employees in range of 15 minutes after he receives the call or report about the accident. He

also will make sure their employees will handle the problem as soon as possible so it will not

bring any harm to the society in the LCCT.

ii) Preventive Maintenance

According to Encik Zahadi Manager of Mechanical and Electrical engineering (M&E),

preventive maintenance is based on schedule plan. Any work done on schedule plan that has

been prepared by Encik Zahadi. Each work is done according to the levels that have been

determined by him. Some of work is done by monthly and quarterly. To evade the problem from

occurring, the repair work done according to plans schedule repeatedly.

In LCCT, they carry out the maintenance work through monthly and quarterly discounter.

For Quarterly, they make inspection in January, April, July and October. For monthly, they do

the inspection for every month. Each work that has been done will be mark in the schedule plan.

In preventive maintenance plan, there are two stages involved, that is quarterly and

monthly. For maintenance schedule of Mechanical and Electrical, please refer to the

Appendices section on pages 67 to 71. And for maintenance schedule of Civil and Structure,

please refer to Appendices section on pages 72. The table below may explain about the types

of work that carry out for monthly and quarterly follows the purposes:


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Mechanical and Electrical

Civil and Structure

Air Handling Unit

Aircond Split Unit

Aircond Split Unit (Parking A)Monthly

Essential Sub Switch Board

Sub Switch Board

Distribution Board

Return Air to Heatwheel

Air Curtain

Smoke Spilled Fan

Fan Coil Unit

Quarterly

Ceiling System

Flooring System

Signages Fitting

Airport SeatingBuilding Glasses

Door & Ironmongeries

Water & Proofing System

Concrete Wall

Aluminium Panel

Expansion Joint

Quarterly


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8.3 MAINTENANCE BUDGET

Based on our interview with the Financial department, we were informed that the gross

value of maintenance budget for LCCT is about RM 900,000 per month. This value is still less

compare to KLIA maintenance budget where is for KLIA it is about RM 1.3 million per month.This is because the factor area of LCCT as it is smaller than the KLIA area, so it make it less in

value carry out for maintenance. Other than that, LCCT building is just provided by basic

facilities and as we mentioned from ealier, LCCT is just a temporary types of building, so it

makes it lesser maintenance work to carry out compare to KLIA building.


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Each company operates in Malaysia should give priority in the management of safety,

health and environment. For example, employers should be responsible in handling products

and services so as not to cause adverse effects on the safety and health of workers and the

public. Security priorities to the surrounding environment should also be taken care of by the

employer or the company that it will not have an adverse effect not accounted for in the short

term or in the long term.

For the Malaysia Airports Holdings Sdn Bhd (MAHB), the implementation of safety,

health and environmental management is highly preferred and highly prized. As a proved,

MAHB has created a special division to handle this management. The division is Industrial

Relations & Safety, Health and Environment (IR & SHE), and it was placed under the

management of the Human Resources department.

Division IR & SHE is one of the divisions of the Human Resources department which

responsible for planning, organizing and conducting safety plan for the welfare and health of

each employee under MAHB and also responsible for taking care of the environmental

management for offices and airports that managed by MAHB.

The plan is divides into two parts, firstly on the safety and health management plan for

employees and the public, and the second is the environmental management plan.

Plan Of Safety And Health For Workers And Public

Based on the Occupational Safety and Health Act 1994 (OSHA), each company is

responsible to secure the safety, health and welfare at work especially for their workers. They

must be implemented this act as to promote an occupational environment adapted to their

physiological and psychological needs.

In Malaysia Airports Holdings Sdn Bhd (MAHB), the welfare of their employees is highly

preferred. This is proved by the implementation of various employee welfare measures taken by

all parts of the department, including the contractor and any subsidiary companies involved in

the project of MAHB.

Starting with the provision of safe working areas, MAHB is stressed about preparing

plans Provision and maintenance of plant and systems of work that are safe and without any

risks to health. For example, MAHB conduct periodic maintenance plan on all machinery used


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by employees. Usually, workers from maintenance department will carry out this plan as they

are more professional and educated. With this plan, it can be better in order to ensure the safety

of all employees in the workplace.

Each building and area of offices and airports equipped with sophisticated security

technology to curb any undesired incident happens to workers, to the public or to the building

itself. For example, office buildings and airports are equipped with high-tech firefighting system

as to prevent any fire events that can be happen from spreading and adverse impacts to

workers and the public.

Among firefighting system made in LCCT airports are fire alarm system that have been

install in every area that has been divided into several zones. Fire alarms will be connected

directly to the computer systems that available in the Fire Control Rooms and first aid

notifications will straightly to be reported through this room. In addition, each airport also

established with a special brigade to be responsible in dealing with any fire events in the area of

airports, which named as Fire Rescue Services. It was reserved for the team as they are more

professional in handling fire events that occurred in the area airports such as, an aircraft fire and

so on.

Picture above shows the floor plan of LCCT that have been separated into several zones for fire rescue

alarms.


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In Addition, in order to strengthen the security system has been made on the building,

the IR & SHE division has also made a Risk Management plan designed to identify and to

analyze any expected event may occur to the building.

In this plan, it includes three phases which is Identification Events, Analysis and

Mitigation. The plan aims to investigate the possibility of any form of undesirable events that will

occur on the buildings, identify the risks that will be responsible from the event and the

preventive measures that can be taken from the event. Risk Management Plan for the LCCT

building has been listed as follows: -

NO EVENTS ANALYSIS MITIGATION

1 Fire Events Loss of physical materials Insert and use firefighting material

for building construction.

(example : Fire Break Door & etc)

Provide firefighting equipment in

every room.

(example : hose reel, water

sprinkler & etc )

Conduct inspection for firefighting

equipment regularly as to ensure

the equipment can be used.

(example: conduct inspection

checking for quarterly a year)

Loss of people life Provide a proper plan for fire

emergency escape in each floor of

building.


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1 Fire Events Loss of people life Educate staff and employees about

fire rescue plan.

(example: by giving a proper fire

rescue training to the workers as

they may help public people who

will be interrupted in fire events).

2 Terrorism

(Bomb Track)

Loss of people life Provide proper emergency escape

in each floor of the building.

Educate staff and employees

through carry out the Fire Dril

Exercise with fire rescue team and

police.

3 Caught in

unfunctional Lift

Dangerous for people life Provide proper rescue system and

facilities in the lift.

(example: provide emergency

button & microphone as to easy the

passenger to raise a help straight

to the fire rescue room)

4 Foots trapped

in escalator

Dangerous for people

especially for kids

Provide a proper signage as to

remind parents for their kid safety

along use the escalator.


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Other than that, MAHB also provide complete information, instruction, training and

supervision to their workers before they start working the works. This is very important because,

every employee needs to know and understand how the right way in the implementation of their

work and it is not only for their safety, but also help to increase the production of quality work

and productiveness.

For example, for performing work at the site (maintenance and operation), each

employee must be given the proper instruction and training before they start the work. This is

because, to expose and educate the employees on how to properly carry out the work involved

and the risks to them if they do not take any precautions in handling the job.

Moreover in the safety and health of workers, the IR & SHE also very stressed about

employee safety in the workplace clothing especially for workers at the site. For example,

employees who handle the work for maintenance, have to comply with the proper application of

clothing ethics when carrying out the heavy work as it may give high risk to safety and health.

Examples of the application of the correct clothing etiquette is, wearing Boots shoes or any

shoes that suitable, wearing of gloves, safety headwear and also wearing goggles for eye

protection.

IR & SHE is responsible for ensuring all safety requirements of the workers is complete

and meets safe application of ethics. It is also responsible for ensuring the safety plan is

followed by the employees as a whole.

For employees in the office, the measure taken for safety and health of workers is

through the provision of health care plan at the direction of the office. For example, each office

will be provided an exercise plan for its employees as a module light exercises that can be done

in the office to avoid any tension from the body that may have an impact on workers' health.


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Plan for Environmental Management

Environmental management plan is very important to be prepared in every company to

ensure that every product or service produced no harm to the environment and not contributing

to any adverse impact on the earth.

Malaysia Airports Holdings Sdn Bhd (MAHB) is concerned about preserving the

environmental conditions, especially in areas near airports. To protect the environment, MAHB

company have complies with Environmental Quality Act 1974 (Act 127) Regulation, Rules and

Orders. Based on this regulation, they carry out a study about internal environmental aspect-

impact assessment and also study on legal compliances issues for airports. And the result, they

legality is closely tied with the risk pollution as follows:-

Excessive noise level generated by aircraft,

Probable discharge of sub-standard effluent from oxidation pond or

sewage treatment plant

Probable discharge of sub-standard runoff water to sea or river

Improper disposal of hazardous waste by various parties in airport

Potential emission of dark smoke from power generator set and vehicle

Usage of prohibited refrigerant in building or vehicle air condition system

Various campaign, plan and set a strategic step and adopted by MAHB in the plok deal.

Among the plans that have been conducted at the LCCT airports are as Transportation

management plan, Recycle and Waste management plan, Water management plan, Energy

and Emissions management plan and Airport Noise management plan.


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a) Transport Management plan

In airports operation, vehicles are mainly used for many activities such as for aerodrome

inspection, maintenance activity and also for aviation security. Some ranges of transportation

are also used by Airport Fire Rescue Services. There are also other support services such as

Human Resource, Finance and others, are used vehicle for taxiing people and other

administrative matters.

In principal, disposal of vehicle effluent is managed under scheduled waste managementat airports. So, from the excessive use of vehicle in airports area, the risk of spillage has been

recognized due to the fuel storage factors, maintenance activity factors and also from poor

maintenance of vehicle factors.

Among the positive steps taken by MAHB company to address this problem is first, try to

Educate for hire are solely for workers about environmental awareness and for hire also tries to

encourage workers to decrease rates are solely for the use of private vehicles search. In

addition, they also take measures such as providing a more efficient maintenance plan and

environmentally friendly in carrying out any maintenance activities.


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b) Recycle and Waste Management Plan

This plan is the on-going efforts plan taken by MAHB in order to reducing our waste. The

activities that carry out under this plan is such as Scheduled Waste (SW) management,

recycling program and segregation of commercial waste.

Scheduled Waste (SW) management is related to proper handling, storage and disposal

of hazardous waste generated from airports sites. Among the activities carried out by MAHB

under this program is like, MAHB has been carry out awareness training with collaboration of

Department of Environment at various airports as to provide understanding and educate their

workers on Environment Quality (Scheduled Waste) Regulation 2005.

Other than that, a recycling program is taking shape with LCCT leading the way with the

placement of segregation bins throughout the terminal. For example they provide a recycle bins

type at the building. MAHB also worked closely with food and beverage outlets in ensuring

segregation of waste especially at commercial outlets.

Moreover, a new system of office material request and acquisition has been put in place

in order to monitor and track use of paper and toner among the different departments in the

office. MAHB only provide and use eco-label or paper produced by 100% cultivated plantation

fiber.


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c) Water management plan

There are three aspects that related to Water Management in Malaysia airports include

for LCCT airports. The aspects are Consumption of fresh water, Storm water quality, and Waste

Water discharged from sewage treatment plant.

In MAHB, they monitor each airport with the quality of portable, recycled and reused

water in its totality, with test criteria that include physical, chemical and bacteriological content.

The consumption of fresh water is monitored through water supply bill and consequently an

annual target is set to reduce the amount of fresh water that use in airports. Other than that,

MAHB also conduct such an awareness programs at all airports in order to curb water wastage.

For Storm water management, they have a collection of run-off water at two balancing

ponds to allow sediments to settle before being released into nearby rivers. In addition, to

ensure oil and grease discharged from aircraft and vehicles do not enter the rivers, oil water

separators at the integrated drainage systems are also monitored.

The third aspect is waste water discharged from sewage treatment plant. MAHB

conducts the effluent as to comply with EQ (Sewage) Regulation 2005. There are no uses of

any aircraft and pavement de-icing / anti-icing fluids at any airports operated and manage by

MAHB.


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d) Energy and Emissions Management Plan

In 2008, represented by Tan Sri Bashir Ahmad Managing Director of MAHB have

pledged five airports to the Aviation Industry Commitment to Action on Climate Change. The

document was drafted jointly by the Air Transport Action Group (ATAG) and signed by over 130

airlines, airports, aircraft manufacturers, air navigation service providers and major regional and

international aviationrelated organizations, was a collaborative undertaking to work towards

carbon neutral growth and reflects the industrys aspirations for a carbon-free future.

After five years, it has been a period of vigorous growth for Malaysia Airports, especially

for MAHBs international airports include LCCT airports. Dynamic tourism promotion programs

has increase in flights moving in and out of Malaysia and also making all international airports

under MAHB expansions in various degrees.

Although the expanding is nature of the business, MAHB company have taken the

proactive steps in managing their energy and emissions level in order for environmental

purposes. For example, they make Carbon Footprint Study, Minimal-cost Initiatives, Application

of Sensors and Natural Lighting at airports and Energy Saving Device.


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e) Airport Noise Management Plan

The impacts on the noise environment at the airports are mostly from the movements of

aircraft and noise from during operations or any airport development such as expansion,

upgrading, renovation, redevelopment or construction of a new airport.

Therefore, MAHB has provided a Land Use Plan for all of its International and Domestic

airports. This Land Use Planning was made to ensure that the residential areas are only allowed

at areas where the noise exposure is lower than 65 dB.

In order for noise control, all activities that will carry out must meet and support the

Environmental Impact Assessment (EIA) of KLIA/LCCT. As a proved, a gazette rules of 10km

by 10km no residential build zone has been implemented around the airport. Moreover, the

creation of an acoustic barrier with a green belt of oil palm plantation and forests surrounding

the airport also helps to monitor noise levels in noise sensitive areas.

The example of article that MAHB have published for awareness of environmentalpurposes is as shown in Figure 8.3 and Figure 8.4 at next pages. This article sources are from

MAHB website.


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Figure 8.3 Figure 8.4


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CONCLUSIONAlhamdulillah, praise to Allah s.w.t. that we have finally completed our assignment

successfully. Based on our assignment, we now know about the property management works in

LCCT and how they organize the LCCT building itself in terms of maintenance and repairs also

the services provided in LCCT. Refer to case study, we conclude that the LCCT building has a

good and well in management. Besides, we also gain extra information regarding the route to go

to LCCT from Seri Iskandar by car. Truthfully, the location of LCCT building is easily accessible

and easy to identify.

LCCT is the only international airport in Malaysia that provides low cost airlines for

passengers under Malaysia Airports Holding Berhad (MAHB). MAHB is responsible to control

and handle all airports in Malaysia except for airports in Senai Johor. LCCT has a single flooroperation space and used basic materials like steels because it is a temporary building.

Regards KLIA2 is almost complete in process, LCCT operations will be move there. Basic

facilities and amenities provided there too easy to passengers to get any items.

The maintenance of LCCT building is being done by a subsidiary company of MAHB,

called Urusan Teknologi Wawasan Sdn Bhd (UTW). At certain duties which they lack in

expertise mostly in civil, UTW will appointed outsources contractors for the maintenance care. In

terms of financial, low cost airport didnt gain much revenues caused them to generate

additional income by increasing the airside revenue as well as parking and public car rental

fees. For marketing, there are various marketing tools applied by MAHB to promote products

and services. For example, they show products like chocolates, perfumes or handbags inside

magazines to attract customers among foreigners.

In short, we felt very honoured to be given this task because we get to experience the

management works for building in reality. Airport is basically the most challenging topic among

the rest but we take the risk in a positive way and we actually had so much fun in learning and

get to know about the airports management. Hopefully, the whole information and knowledgewe obtained will be implementing in the future.


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PPENDICES

The pictures of our case study which are Low Cost Carrier Terminal (LCCT) and the

Head Quarters of Malaysia Airports Holdings Berhad (MAHB) located in Sepang, Selangor.


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Pictures show the cover page for official magazines that were published by MAHB as

one of their marketing tools.


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With Encik Zahadi Jali, Manager of Mechanical and Electrical Engineering in LCCT.

With Encik Mazid Faizul Anuar, Manager of Civil Engineering in LCCT.


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MAINTENANCE SCHEDULE FOR MECHANICAL AND ELECTRICAL IN LCCT


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MAINTENANCE SCHEDULE FOR CIVIL IN LCCT


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REFERENCES

Malaysia Airports Holdings Berhad (MAHB) official website:

http://www.malaysiaairports.com.my

Unofficial LCCT website:

http://www.lcct.com.my

Staffs in departments of:

Operation in LCCT

Maintenance in LCCT

Commercial Services in MAHB headquarters

Human Resources and Administration in MAHB headquarters

Finance in MAHB headquarters

Malaysia Airports Holdings Berhad (MAHB) official magazines:

Convergence Celebrations
http://www.malaysiaairports.com.my/http://www.malaysiaairports.com.my/http://www.lcct.com.my/http://www.lcct.com.my/http://www.lcct.com.my/http://www.malaysiaairports.com.my/

Ap1155f International Airport - Lcct

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