Aon Risk Solutions | Crisis Management · Aon Risk Solutions | Crisis Management. Heading ... During the travel risk analysis we also help you set up your Travel Management System

Aon WorldAware SolutionsYour comprehensive safe travel programme

Aon Risk Solutions | Crisis Management

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Aon | Crisis Management | WorldAware Solutions2

Aon | Crisis Management | WorldAware Solutions 3

Travel risk landscapeBusiness travellers are exposed to multiple travel risks - ranging from a lost passport or minor transportation issue, to a serious medical or security incident caused by either man-made or natural events.

People operating in new and/or unfamiliar environments are often far more vulnerable than they would be at home.

Duty of care

Organisations have a duty of care to safeguard their employees when they travel.

To fail in this duty not only puts business travellers at risk, it could leave your business open to litigation and cause significant damage to your brand and reputation.

Aon WorldAware Solutions In order to help you oversee and control your travel risk, Aon has created WorldAware Solutions.

Comprised of four interlinked components, Aon’s award winning WorldAware Solutions enables you to deliver safe travel advice and procedures, prepare your employees before travel, track your travelling population and respond in the event of any travel related incident.

A simple, easy to implement system, Aon WorldAware Solutions works in conjunction with your existing insurance policies and third party relationships.

Travel riskanalysis

Risk managedtravel

IncidentmanagementAwareness


Travel risk analysis

The initial analysis phase of the programme includes a dedicated consultant reviewing all your travel related policies, procedures, risk transfer and response consultancy relationships.

As part of this review phase we provide:

� Recommendations, if required, to reduce your organisation’s travel risk exposure. This may also include a review of relevant insurance policies to provide an improved, cost effective risk transfer programme

� A Safe Travel Procedures document outlining the agreed process and methodology for managing employee travel, including trip logging, approval and sign-off, third party provider tie-in, reporting and response procedures

During the travel risk analysis we also help you set up your Travel Management System with your company and travellers’ profiles.

The travel risk analysis phase is imperative to ensure you have robust Safe Travel Procedures and can enhance your resilience and ensure your risk transfer programme is appropriate and effective.

Review and Discuss:Size of traveling populationProfile of travellersExperience of travellersRoutine travel destinationsElevated risk destinationsRisk appetite

Review and Discuss:Travel booking policySafe travel policyCrisis management planCrisis communications planCorporate securityThird party security providers Corporate medicalThird party medical providers

Review and Discuss:Business TravelPersonal AccidentK&R and ExtortionOtherResponding organizations

Deliver:Safe Travel ProcedureAnalysis of vulnerabilitiesOutline recommendations

Travel risk profileExisting travel procedures and relationships

Existing insurance policies

Vulnerabilities and recommendations

Understand the risk Mitigate the risk Transfer the risk Manage the risk

Travel riskanalysis

Risk managedtravel



Awareness

Training and awareness ensures your personnel are prepared before they travel, helping them plan effectively and reduce their vulnerability.

Available online, or via mobile applications, the WorldAware country risk information service informs your travellers about each countries’ security situation and provides essential travel safety advice.

The country risk information service grades countries according to five risk categories; negligible, low, medium, high and severe. The risk categories correspond to your Safe Travel Procedures, making it easy for travellers to see what processes they need to take depending on the risk of the countries they plan to visit.

Aon can also provide traveller training from online e-learning modules to hostile environment awareness training (HEAT) courses. Aon is not tied to any one training organisation, therefore providing impartial advice on the best course and supplier to meet your specific needs.

Aon’s Operations Centre also produces situation specific Executive Travel Briefs following significant natural or man-made events that could have an impact on business travel.

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Enter basic trip details

Review Country Risk Information travel brief and safety advice

Travel

Receive alerts if the risk increases


Risk managed travel

Aon WorldAware Solutions provides you with access to a secure, online Travel Management System (TMS)that helps you track and report on your travelling population.

The portal captures all travel related data, including the risk profile of individual trips, details of any incidents and personnel and company profile information. Each traveller records their basic personal information on the system and has the option to store more details, such as copies of their passport, prescriptions or proof of life questions, so that this data is available in the event of an emergency.

For trips to high risk destinations, the Travel Management System incorporates an embedded risk assessment and trip approval function. It enables you to deliver Safe Travel Procedures and report on global travel at the touch of a button.

Traveller

Country Risk Information

Approves trip Declines trip

Traveller implements mitigation measures No travel

Travel

Receive check calls/emails and updates

Enter basic trip details Enter detailed trip details

Review Country Risk Information travel brief and safety advice

Operations Centre performs review and allocates risk score

Travel Risk manager informed of score and recommendations

Risk ManagerReceive alerts if the risk increases

1 2 3 4 5Country risk rating

Travel riskanalysis

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Incident management

WorldAware Solutions includes access to Aon’s 24/7 Operations Centres, manned by former military personnel with extensive experience of dealing with crises.

Your company is given one unique telephone number to ensure all advice and response actions correspond to your Safe Travel Procedures.

The centres provide you with peace of mind that, should an incident occur, your employees have instant access to expert help.

The Travel Management Ssystem tracks all incident response communications and actions, so you can easily review the status of current or past incidents. This provides an audit trail of the actions taken by the Operations Centre or your Crisis Management Team to bring the situation to a safe resolution.

Using your dedicated telephone number, you can also access Aon’s Crisis Resolution Team who can provide strategic incident management advice to your own Crisis Management Team and assist in the development of crisis resolution options.

Operations Centre First Line Support

Operations Centrestabilises situation

Traveller

Routine events

(All incidents recorded in Travel Management System)

Operations Centre triggers appropriate response

Triggers appropriate response

Engages Aon’s Crisis Resolution Team

Client’s Crisis Management Team

Major incidents

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Aon WorldAware Solutions

Aon WorldAware Solutions is a simple system that enables you to keep your employees safe, meet your duty of care obligations, deliver safe travel advice and procedures, track your travelling employees and respond in the event of any travel related incidents.

Key benefits:

� Comprehensive programme: combining Travel Risk Analysis, Awareness, Risk Managed Travel and Incident Management into one coordinated travel risk programme, thereby reducing gaps or duplications in service

� Complete control of all your travel risk: providing an automated system for delivering safety advice and signing off on high risk travel

� Single point of contact: wrapping around your existing policies and third-party provider arrangements to give you a one stop shop for travel risk management

� Linked to your insurance policies: no other travel risk management tool provides a thorough assessment of, and integration with, your travel related insurance policies

� Quick and easy to implement: implementation of Aon WorldAware Solutions typically takes just six weeks

� Cost effective: incorporating all your travel risk management into one system thereby reducing duplications in overall cost

Travel riskanalysis

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Crisis ManagementDocument Title

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No part of this report may be reproduced, stored in a retrieval system, or transmitted in any way or by any means, including photocopying or recording, without the written permission of the copyright holder, application for which should be addressed to the copyright holder.

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Contact usFor more information about how Aon can help you protect your people, please contact:

Africa & Middle East Asia CanadaDerek Warby Julian Taylor James Gregoryt +44 (0)1805 601800 t +852 2862 4151 t +1 416 868 5792e [email protected] e [email protected] e [email protected]

Americas Australia UK & IrelandScott Bolton Ian Davidson Ben Hancockt +1 347 218 0458 t +61 29 253 7807 t +44 (0)20 7086 1078e [email protected] e [email protected] e [email protected]

Aon Risk Solutions | Crisis Management · Aon Risk Solutions | Crisis Management. Heading ... During the travel risk analysis we also help you set up your Travel Management System

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