Annual Report 2018-2019
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Annual Report 2018-2019
Our Mission
John Taylor Hospice provides specialist end of life care for people living with a terminal illness and their families.
Our Vision
A compassionate and dignified death for all.
The hospice has helped me a lot in realising and recognising the road I’m on and to feel more at peace with what is happening,
“
”- patient.
”
Welcome to our John Taylor Hospice Annual Report. Packed within these few pages you will discover how we are making every moment matter for
hundreds of patients and their families.This year we have developed our links with our local community - attending and organising events, visiting schools and organising our first open day. We have increased our reach by extending our Hospice at Home service and launching a Friday Social Group. And we are generating more income - we opened our first shop in May in Erdington and our second in September in Wylde Green. The past year has seen us develop both our offer to volunteers and an exciting fundraising calendar with a range of events including our glorious Glitter Ball and the much-loved Light up a Life.As always, I would like to say thank you to everyone who has made this year so successful including our staff, volunteers and supporters.Penny Venables CEO
The last twelve months have seen huge changes here at John Taylor Hospice as, in April 2018, we became a charity. The move takes us back to our roots when
we were founded and funded by charitable donations here in the heart of Birmingham more than 100 years ago.As a charity we have a clear focus for the future of the hospice – to extend our care to more people, to ensure sustainable income and to be an essential part of our local community.There are challenges. Research undertaken by Hospice UK tell us that one in four people who need hospice care are not receiving it so we need to extend our services to ensure we are there for everyone.There is a constant need to fundraise to ensure we can retain the current services and to grow these services to meet the increased demand.Next year we will be celebrating our 110th birthday – an amazing achievement for our hospice – and we look forward to caring for our local families for the next century.Harry Turner Chairman of Trustees
John Taylor Hospice
Birmingham
Solihull
Dudley
Walsall
Sandwell
Our company values:At John Taylor Hospice we make every moment matter and we do that by ensuring we all live by our company values.Care for all Recognising that people are individuals and should be treated with dignity, respect, compassion, care and sensitivity.See the person Developing and delivering services with input from all those involved to care for all of those communities who need our services.
Be right first time Doing things once and doing things right. Having a clear view of what we are trying to achieve and working towards this.
Simplify the complex Being clear in our dealings and communications with patients, families and each other.
John Taylor Hospice sits in the heart of Birmingham and has cared for people in the city for 110 years. Today we also provide care and support for people in neighbouring areas across the West Midlands.
Our new three year strategy sets out three goals:
Consolidate our current business The past year has seen us move from a community interest company to become a charity which gives us new opportunities for income generation. We have also invested time in our staff by launching a Wellbeing Programme and we have increased our community reach.
Extend clinical services We now run a 12-week Therapeutic Programme in our Living Well Centre, ensuring more people can access our services. We extended our Hospice at Home service into the evening so we can now support people in their homes until 8.30pm every evening. Maximise income The opening of our Erdington shop in May 2018 was the beginning of an ambitious retail strategy which will generate new income for our business. Since leaving the NHS in 2011 and becoming an independent charity, voluntary income has steadily grown year on year. Our Fundraising Team has put together an exciting diary of events (details of all of our events are on our website) and is busy looking for opportunities to build new relationships.
Clinical Nurse Specialists
Our Community Team ensures ‘Taylor-made’ care for patients by working with other health professionals to help people manage their symptoms and stay as well as possible for as long as possible. 5,716 visits made by our clinical nurse specialists15,364 telephone calls made by the team to patients63% of patients died in their preferred place of care1,969 patients cared for across all our services
It was amazing. You always hear of hospices but until you need them I don’t think you realise how good they are,
“”
- family member.
In-Patient Unit
Providing round-the-clock care, our IPU Team of medical and clinical staff provides expert care at the hospice in Erdington. Our Catering Team creates freshly-made meals and refreshments throughout the day and our Housekeeping Team works hard to ensure the hospice remains a clean and welcoming place.284 patients cared for in our IPU3,556 bed days provided by our IPU29 health and safety audits were taken each month
The staff were brilliant and the hospice felt like a home from home for all of us,
“ ” - family member.
Multi-Disciplinary Team
Our team of pharmacists, physiotherapists, occupational therapists and patient and family support worker ensure practical and holistic care. Working at the hospice and at people’s homes our MDT helps ensure everyone’s care is ‘Taylor-made’.5,398 calls and visits made by the team194 sessions of acupuncture were given29,000 telephone calls were received by our Reception Team
The staff have a beautiful and holistic way of looking at things – if something matters to someone, they’ll do everything they can to make it happen,
“”- student.
Well-Being
We offer spiritual care, counselling and art psychotherapy for patients and their families at the hospice and at people’s homes. Supporting adults and children, our Well-Being Team is made up of staff and volunteers.894 attendances took place with the Well-Being Team1 Midsummer Reflection saw families coming together to remember loved ones£15,000 each day is the cost of running all of our services
I thought I wouldn’t cope when my husband died so it was good to talk about how I felt. It made me realise how to cope with everything,” - family member who
received counselling.
“
Living Well Centre
Our day services include a 12-week Therapeutic Programme, day clinics and a Friday Social Group.1,876 attendances at Living Well Centre68 complementary therapy treatments were given to patients12 birds of prey and 4 lambs dropped in to say hello20 ukulele players visited the Living Well Centre to provide entertainment26,400 cups of tea made at the hospice8,190 hours spent cleaning the hospice
I enjoy coming to the hospice. I feel normal – no illness is ever mentioned and the staff are wonderful,
“”
- Living Well Centre patient.
Hospice at Home
The Hospice at Home Team is on hand every day providing practical, personal and nursing help for patients in their homes.4,179 hours were provided by the Hospice at Home Team4.5 hours of extra care was provided every day by the extended Hospice at Home service6,439 visits were made by the Hospice at Home Team809 extra hours provided by Hospice at Home staff since extending the hours of the service For people with no family support we can be a lifeline,“ ”
- Hospice at Home Sister.
Specialist Clinics
Our Fatigue, Anxiety and Breathlessness Programme teaches self-management techniques for people with severe breathing difficulties.Pari Passu is a pain management clinic enabling people to regain control of pain using effective treatments.32 FAB sessions were held at the hospice122 people attended FAB programmes204 visits were made to the Pari Passu Pain Clinic
The breathing clinic was fabulous. I learned new things and the staff were so good and attentive. I cannot praise them enough because what they’ve done for me is marvellous,
“”
- Fab attendee.
Finances
Income Expenditure
Charitable activities - £4,853,426Other Trading Activities - £78,481
Fundraising - £687,598Investments - £2,074
Charitable activities - £5,155,723Other Trading Activities - £82,686
Fundraising - £153,410
This is a summary of our audited accounts for the year ending 30 September 2018. For full audited statutory accounts please see our website www.johntaylorhospice.org.uk
Volunteering and Community Engagement
Our dedicated volunteers help across our services from hosting our social group to serving in our shops.We are building links with schools and colleges, community and religious groups and health organisations across Birmingham and the West Midlands.9,758 hours were given by volunteers55% increase in the number of volunteers139 community engagement activities took place
I’m so glad I joined as a volunteer as I absolutely love it - we all get on so well and it is tremendous fun,
“”
- volunteer.
Fundraising and Retail
Our exciting programme of events features balls, walks, skydives, bakes and our annual Light up a Life.1,530 people raised sponsorship or donated to the hospice£19,600 was raised at the Glitter Ball 8 people left us a gift in their will6,370 customers served in our shops1,669 CDs sold in our shops2,000 pieces of bric-a-brac sold in our shops
John Taylor Hospice has made such a difference to so many people in the area and lots of our members have personal connections which is why we wanted to help,”- fundraiser.
“
John Taylor Hospice is a registered charity in England and Wales (No 1156964) and company limited by guarantee (No 08991245). Registered office: 76 Grange Road, Erdington, Birmingham B24 0DF.
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