Annual-Report-2017.pdf - Goodwill Southeast Georgia

VALUEAnnual Report 2017 Goodwill Southeast Georgia

VALUESMATTER

The past year proved to be challenging on many fronts. Despite those challenges, our team came together and through their hard work we ended the year operationally stronger than we started. The secret to our success is simple. We believe that our Core Values Matter and in 2017, we elevated our focus both on our organization’s values and the value we bring to our community. We help people overcome barriers to employment so that they can become productive in the workplace and live independent and successful lives.

We know our impact is the result of our adherence to our values of Commitment, Service to Others, Integrity, Learning, Accountability and Teamwork. These are not just simply words on a page, they mean the same thing to all of us that work and volunteer at Goodwill. They are the glue that binds us together and the guideposts that help us navigate the complex issues we face everyday.

Our ability to deliver the programs to serve more than 6,200 people and find sustainable employment for more than 1,100 last year comes from you. It is the result of partnerships between community leaders and business, generous donors, loyal shoppers and so many more who believe in our mission. On the following pages you will shining examples of our core values in action and the real life members of our community that have benefitted from the communities support and our efforts in workforce development.

Thank you for supporting us and changing lives.

Dear Friends

AccountabilityLearning

Service to OthersIntegrity

TeamworkCommitment

Michael WincklerPresident & CEO

Stuart CliffordBoard Chair

3

CEO

Lette

r

MISSION

SERVICE TO OTHERSBy engaging with others with empathy and making the effort to know one another, we can get a glimpse of the humanity surrounding us every day. Small troubles have been overcome and communications improved by simply engaging with others throughout the community.

Goodwill is committed to closing the skills gap between job seeker and employer. We continuously improve program offerings to meet the needs of the community. Four Job Connection Centers offer personalized job search assistance, career assessment activities, GED and soft skills training to prepare for a job.

Goodwill Staffing Services provides temporary, temp to perm, and direct placement opportunities so people can explore different types of work, build an employment history, address immediate income needs or supplement income.

We believe people who want to work – including those with a disability – should be able to. That’s why we offer:

Vocational Evaluations provide diagnostic assessments and evaluations to assess abilities, challenges and accommodations. Referrals are made through GVRA, VA, and other social service organizations.

Work Evaluations provide on-the-job evaluation to help determine soft employability skills and work tolerance in a variety of employment settings that correspond with the individual’s vocational goals. Referrals are made through GVRA, VA, and other social service agencies.

Work Adjustment Training (WAT) is a time-limited, career-specific training program for individuals with disadvantaging conditions that affect their ability to gain and retain competitive integrated employment. Participants learn transferable skills specific to their employment/career goal.

Short Term Evaluation Program (STEP) is a specialized evaluation service to support vocational rehabilitation, planning, job development, placement for individuals with disadvantaging conditions that affect their ability to gain and retain competitive integrated employment.

At Goodwill, we believe young people in trouble with the law can be helped to �nd a better path.

In 2017, with the leadership of Chatham County Juvenile Court judges, Goodwill piloted a collaborative program to provide intervention-based services to improve outcomes for youth involved in the juvenile justice system .

The Work Readiness Enrichment Program (WREP) is an 18-week juvenile court referred program for high-risk youth ages 14 – 16 designed to serve disconnected and system-involved youth with the intention of providing educational programming so as to bring them back to their grade level, provide work readiness training so they are qualified to enter the work force, and support services to help address the root cause of their chronic delinquent behavior and activity.

And, we’re helping our business community address labor shortages and turnover.

Hospitality Works!, Goodwill’s hospitality training program utilizes the START curriculum (Skills, Tasks, And Results Training) developed by the American Hospitality Lodging Education Association (AHLEI). This program is designed to achieve certification in the hospitality industry. Individuals participate in 50+ hours of classroom training, Intern and externships in a partner hotel and obtain the Guest Services Gold Certification. They have the option to receive an additional certification in Front Desk Representative, Guestroom Attendant, Maintenance Employee or Restaurant Server

Helping people �nd and succeed in their job search is Goodwill’s mission

5

Good

will

’s M

issi

on

IMPACT

ACCOUNTABILITYSuccessful organizations respond to adversity by finding ways to move forward focused on the overarching mission with optimism and composure. Our response to Hurricane Irma demonstrated the organizations ability to adapt and remain mission focused in an extraordinary circumstance.

40,000services provided

1141individuals achieved

employment

75Hospitality Works!

graduates

Job Readiness TrainingWork Assessments & Evaluations

Resume assistance - Mock interviewingFinancial Literacy Workshops - Job Fairs

Youth mentoring - GED sessionsTransportation Assistance

6241individuals served

200veterans served

7

Impa

ct

Mr. Washington’s StoryMr. Washington first came into the Job Connection Center in August of 2017 for support in his job search. Although in his retirement, Mr. Washington was unhappy staying home all day and was looking for a role that would allow him to interact with people, be more active and learn new skills.

After this initial contact, Mr. Washington became engaged in Job Connection Center programs- utilizing the resources to learn how to use a computer. He enjoyed developing his skills by playing interactive computer games that teach typing and screen navigation. This helped him gain the ability to apply for jobs online and write a resume to aid his job search. He was determined to find a role that suited him and consistently came back to apply for jobs every week. The care, support and services offered to Mr. Washington enabled him to secure a custodial position with Walmart working his desired 34-36 hours a week.

Mr. Washington expressed his joy at re-entering the workforce. “I have gotten to be more responsible now and not at the house doing nothing all day. I like to be around people and able to help them. I really enjoy being around individuals who have a goal.”

I’m thankful for what has been accomplished in

my life and what Goodwill has helped me

do at the age that I am.

If you work together and care for each other, we

can all grow.

LEARNINGWe train people to work because jobs change lives. From critical employability skills like our Employ Excellence program to basic job search skills we help individuals gain the confidence to apply for work and start on a path to achieve their personal goals.

Maria & Soccoro’s StoryMaria was directed to the Job Connection Center in Savannah after speaking to an associate in a Goodwill store. She has just moved from Florida to start a new life in Savannah with her two daughters. Maria had over 22 years of experience working on farms in Florida and beyond being an incredibly hard worker, had many skills that could translate to a variety of opportunities. Maria was drawn to the positions available in the Goodwill warehouse. After pre-screening, Maria was quickly interview and immediately offered the job.

Maria encouraged her daughter Socorro (who had joined Maria on some of her visits to Goodwill to assist in translating) to take advantage of the support and guidance available in the job connection centers. With her Bachelors in Education and existing professional experience, Socorro was seeking a career that had the opportunity for upward mobility and personal development. In follow up sessions, the workforce development team helped Socorro examine “why” the career change and what she truly wanted from her career in the long-term. These exercises helped build an outstanding cover letter, which helped her stand out in job application process. Within 2 weeks of receiving career development support services, Socorro was offered a position as an admission representative at Savannah College of Art and Design. Socorro started her new role in January 2018. She loves her work and is excited for her future.

I’m so excited to be in a job I love with such great

opportunities. Having help to perfect my cover

letter helped me stand out in the application

process.

9

Succ

ess

Stor

ies

Achieverof theYear

Michael was referred to Goodwill Staffing Services at a time when he was seeking a new employment opportunity. Goodwill recognized he was a good fit for a temporary assignment at Guerry Lumber. Once on the job, Guerry quickly recognized he had the work ethic, skills and drive they valued. After four months in the lumber yard, he was hired for a permanent position.

Goodwill’s connection with prominent, quality employers allows them to be a bridge to sustainable employment. Michael’s case illustrates the importance of positions that go beyond just job but give clients access to life-changing work opportunities. Michael has subsequently promoted to a sales position and enjoys the development opportunities available in his role.

A job opportunity at Guerry Lumber is one of Goodwill Staffing Service’s most desired assignments. Associates with all backgrounds and experiences are embraced and performance is rewarded with permanent positions and increased pay.

Working with Goodwill was a great way to get

my foot in the door.

COMMITMENTWe believe that every person should have the opportunity to reach their highest level of self-sufficiency. That’s why we provide four community job connection centers and provide training in our manufacturing, donated goods, facility and staffing services operations.

Michael’s Story

Robert was referred to Goodwill by the Georgia Vocational Rehabilitation Agency. He was struggling to re-enter the workforce after almost 20 years of unemployment. He was excited to work with a transformation coach who assisted him in identifying his strengths and developing his job readiness skills during an intensive support period. As part of his enrollment in the transformation program, Robert worked a modified, temporary position in Goodwill’s warehouse. This role allowed him to relearn the soft skills required to succeed in a workplace environment, while receiving development coaching and wrap-around services.

Robert demonstrated that he was dedicated to changing his life and his strong work ethic and positive attitude earned him an offer as a permanent associate with donated goods. He has now been employed for almost a year.

Robert was aided on his path to success by a Goodwill Vocational Coach. Their mission is to meet clients where they are and work with them to resolve underlying causes of the barriers they may be facing.

Achieverof theYear

Now that I am able to work and to do

things, I am more in control of my life.

Robert’s Story

11

Succ

ess

Stor

ies

Financial HighlightsEXTERNAL SUPPORTCommunity and Foundation SupportGovernment Grants

TOTAL SUPPORT

REVENUE GENERATEDStore SalesContract and Staffing ServicesManufacturingSalvageVocational Services FeesOther Income

TOTAL REVENUE

TOTAL SUPPORT AND REVENUE

EXPENDITURESProgram ServicesGeneral and AdministrativeFund RaisingDepreciationFinancing and Start Up CostsCapital Spending and Reserves

TOTAL EXPENDITURES

DOLLARS $419,669

$ -

$419,669

$13,846,484$9,687,880 $2,852,785 $1,342,528

$114,777 $42,178

$27,886,632

$28,306,301

$23,745,780$3,098,186 $189,607 $871,946 $193,698 $207,084

$28,306,30

PERCENTAGE1.50.0

1.5

48.934.210.14.70.40.1

98.5

100.0

83.910.90.73.10.70.7

100.0

INTEGRITYAs a not-for-profit heavily dependent on the

generosity and the trust of supporters, donors and clients, we take pride in doing the right

thing when no one is looking. Our success is represented in the more than 529,000

donations received in 2017.

LEADERSHIP

GOODWILL SOUTHEAST GEORGIA BOARD

Executive Committee Stuart Clifford Board Chair CitiTrends, IncAdel Karam Vice Chair GNCChad Wiggins Treasurer Sea Island BankDavid Camden Secretary SunTrust BankIvy Council Immediate Past Board Chair CitiTrend, IncMichael Winckler Ex-Officio Goodwill Southeast Georgia

DirectorsShawndreia Deas GulfstreamNancy DeVetter Georgia Legal ServicesAllyson Harvin SERVPRO of SavannahTommy Purvis Retired, Port of SavannahWhip Triplett North Point Hospitality Group

Advisory CommitteePaulo Albuquerque Georgia PowerVernon Buchman Merrill Lynch Wealth ManagementJim Carswell Spyhop Products, IncJenny Gentry Ameris BankTom Jones President Emeritus, Armstrong Atlantic State UniversityDiana Morrison Ad Specialty

EXECUTIVE LEADERSHIP

Michael J. Winckler President & CEOTammie Blaha Chief People OfficerGeoffrey Kent Chief Financial OfficerCynthia Barnes Vice President, Community EngagementStewart Boehmer Vice President, Donated GoodsNestor Torres Senior Director, ManufacturingAlexander Vazquez Senior Director, Business Services

13

Boar

d &

Lea

ders

hip

Jamie AdgerHenry AlexanderJohn AlexanderShirley AlexanderJared A AllenAllison Mae AndersonLawrence T AndersonMichael AnthonyElijah AskinsRandy L AyersNicola Barber-GreenTramikia S BargeronDaniel L BarnhillKendra L BellPetra BennettStewart L BoehmerOctavian BoldsLyric BookerAnnie M BorelandRavila BowenAnn M BradleyLaura BrinsonBreanna M BrisleyWill BrittSara A BrookerBrad BrownMarrikka BrownShaniqua D BrownTony R BrownHope S BuchananVernon BuchmanDavid BurchSierra BurkeJacqueline L CainJustin F CampbellChance W CarrollMichael CarrollWendy C CarterJermaine J CashWanda ChesterYoshabell ChristieAndria W ClarkEsmirna Claudio

Stuart & Susan CliffordAhkeem R CoarAlva S ColesAnabelle C CollinsGlenesa CollinsJared Anthony CollinsMelissa ColonGloria CookAnasia Monea CooperFrederick O CooperShanna CooperAlba Cortes-MirandaMisty D CoxSummer N CraftJohn J CrawfordTyrone CrittendenTheresa CrowleyVeronica J CunninghamJanina M CzarkowskiYvonne A DaileyBrittany L DavisTangamika L DavisBrooklynn H DayKathy A DeasShawndreaia DeasBrittany Irene DeBergeretNancy DeVetterNatalia C DouglasDelores DukesKarlie E EddingerLavincia L EllisJohn EnfingerCurley EvansJeneva L FaulkLakisha G FennellGary A FiveashTheresa D Forte-ScottShanise T GadsonJerome N GauldenShaunquetta A GlivensIsaac GloverDwight GordonRaymone J Graham

Mary A GraingerJennifer R GreeneJohnnie E GreggPamela A HandChristopher HarperRonald T HedgemanJanie M HendersonCarrie C HenmanLeslie HillMaronza L HillardMartha M HudsonJ. Kevin HumphreyLeroy HunterVeronica HunterTonya M HylowJoanell Nicolle JacksonRaven T JamesJoseph J JanufkaAlfred JohnsonAmy F JohnsonKenisha JohnsonMia S JohnsonSeville JohnsonJoseph JonesLakendra M JonesValerie JonesKim C KelleyCarolyn KellyGeoffrey C KentDanielle Tanay KnoxJamarcus T LambertSteve LandollJames Laws Jr.Kamena D LeeMaria Linares De RuizAndrew & Anna Fay LohnRebekah Lopez-KinneyJared Casey LylesRosalind E MarnerGrayson T MarrenClayton MathisMary-Lynn N MaxwellCatherine M McBride

Markesha S McCloudSteven P McCoyJaleesa S McCrayRosa MercerJimmie E MikellElke MillerDonnie L MinceyBelinda R MitchellKeith MitchellJ.D. MooreTiffany M MorrisAndrew M MoseleyCrayshawn MunginNicholas NagelJennifer L NeffCorinthia L Nelson-SanchezJody C NewtonMiriam NievesSue Marie NorthrupLeah D NorwoodTakendria N OglesbyBrian E OliverAllen PalmerSharon D PaulkJessica C PennyKarmin S PierBrittany K PierceEmily A PigottTammie Y PlummerWayne QuaminaJovanny Quinones-LugoAnna C RabySheldon D ReeseDaniel G RhodesCedric RichardsonDeloris L RinehardtCharise M RisperLauren Latelle RiversTamara RobertsApril S RossWilliam M RozierTierra J RussJameel M Saahir

Daniel A SandersDeRon SandersAshley Renee ScottJohn & Patricia SewellKadesha M ShannonChelsea B SibertClaudine R SimonsBrittany L SloanAshley Edwards SmithBryan D SmithHerbert L SmithJamie G SmithJabar SpencerAlena K SumrallAsia R SumrallAver ThompsonGraciela ThompsonSarah A ThompsonMaria Fe TompkinsNestor TorresKelly A TuckerAlexander VazquezEvelyn VazquezErik VirgilSteven Charles VivianCandace C WalkerClara WallsAnita M WardMarina N WarrenChristopher R WashingtonKimberly A WashingtonRayshoan D WatsonQuantell D WestMichael L WhippleTram Ngoc WhiteRonald WhitleyGloria WigginsJustin WilburnChanita L WilliamsNicole L WilliamsDawn M Youmans

Friends of Goodwill

Thank You

Edgar Helms SocietyCynthia & Michael BarnesTammie M. BlahaJessie M. BrinsfieldDavid & Carole Camden

Tom E. CardiffErnest ChisholmPaul A. ClickIvy D. Council

Barbara HeywardAdel Karam FamilyDarius E. LoftonTimothy & Martha Mathews

Robert & Laurel McCorkleChristian I NobleChristine M. RosenastKirk E. Simmons

Richard ThompsonValarie WilesMichael & Renee Winckler

Community PartnersAdvertising Specialty ServicesAmeris BankAnderson Oxford, Inc. Bart, Meyer & CompanyBB&T InsuranceBuckley IndustriesChatham County Juvenile CourtCitiTrendsDIRTT Environmental Solutions

Doubletree InnFairfield Inn/Marriot SuitesFirst Citizens BankGulfstream Holland, Henry & Bromley, LLCHunter, McLean, Exley & DunnILA Local #1423International Auto LogisticsInternational Auto Processing

International Hotel GroupJohn and Emma Derst FoundationKendra ScottKohl'sKrogerLaMart CorporationMedical College of GeorgiaMelaver FoundationMutual of AmericaPenske Truck LeasingRepublic Waste

Sandfly Retirement CommnunitySavannah Investors / Bay Street InvestorsServPro of SavannahSoutheast Georgia Health SystemsSunTrust FoundationSynovus BankThe Black Ledge GroupThe Chatham FoundationTourism Leadership Council

Thomas Hill JewelersTurner & AssociatesUSI Insurance Services, LLCWaste Management Wells FargoWest ConstructionUnited Way

15

Than

k yo

u

THANKYOU

TEAMWORKSignificant impact results when teamwork includes our

community and business partners. This has been most evident in our work to develop hospitality training

programs and in our engagement around the subject of juvenile justice in collaboration with Chatham County

Juvenile Courts, Savannah Chatham County Public School System and the Annie E. Casey Foundation

We train people to work because jobs change lives.

7220 Sallie Mood Drive, Savannah, GA 31406www.goodwillSEGA.com

Mr. Washington first came into the Job Connection Center in August of 2017 for support in his job search. Although in his retirement, Mr. Washington was unhappy staying home all day and was looking for a role that would allow him to interact with people, be more active and learn new skills.

After this initial contact, Mr. Washington became engaged in Job Connection Center programs- utilizing the resources to learn how to use a computer. He enjoyed developing his skills by playing interactive computer games that teach typing and screen navigation. This helped him gain the ability to apply for jobs online and write a resume to aid his job search. He was determined to find a role that suited him and consistently came back to apply for jobs every week. The care, support and services offered to Mr. Washington enabled him to secure a custodial position with Walmart working his desired 34-36 hours a week.

Mr. Washington expressed his joy at re-entering the workforce. “I have gotten to be more responsible now and not at the house doing nothing all day. I like to be around people and able to help them. I really enjoy being around individuals who have a goal.”

I’m thankful for what has been accomplished in

my life and what Goodwill has helped me

do at the age that I am.

If you work together and care for each other, we

can all grow.