Annual Report 2012

Y.O.U., Inc. Annual Report 2012

CHARTING OUR FUTURE

Providing youth and families with opportunities to fulfill

their potential and build a brighter future.

This year has been a transformative one, sure to be etchedin organizational history, with the retirement of Presidentand CEO Moe Boisvert after 41 years.

Our dedicated Board of Directors worked tirelesslythroughout the year to find the organization’s next leader.Special recognition is clearly due to members of theY.O.U., Inc. Board of Directors, Executive Committee,Executive Search Committee, and Senior ManagementTeam for their planning, expertise, and diligence inrecruiting Elizabeth Folcarelli as our new President andCEO, and for introducing Beth to our staff and community.In June, we culminated the year with a joyous celebrationof Moe’s service to Y.O.U., Inc. We wish him the verybest as he embarks on new and exciting ventures.

While we were busily charting Y.O.U., Inc.’s future, ourprofessional team continued to transform the lives of morethan 12,000 individuals and families touched by the agency.We now offer 44 discrete programs at 30 locations acrossWorcester County, and respond to community needs with a comprehensive system of care that includes acute,outpatient, residential, educational, vocational, familynetworks, and community-based services.

This year our Annual Report features compellingtestimony from Xavier, Danielle, Scott, Jennie,and Julio. Their success stories reflect theheart and soul of our mission and work, andinspire our commitment to strengthen ourfine organization. Key accomplishments further reflect our resolve:

l Cottage Hill Academy expanded to feature a comprehensive arrayof services to include a specialeducation residential school fortroubled adolescent girls, day

school and long-term residential services, and acutebehavioral health services for boys and girls aged 7 to 17 years;

l We’ve enhanced our acute services at Cottage Hill Academy, the Wetzel Center, and the Village,facilitating 1,153 acute admissions, and increasing service access by 19% since last year;

l We successfully streamlined centralized intake processes by introducing 1-855-4YOUINC, and fullyimplemented an Electronic Health Record (EHR) to promote an integrated care approach across allY.O.U., Inc. services. These systems have enhanced our treatment approach and created administrative efficiencies. While we continue to analyze specific costreductions, we anticipate savings to exceed $250,000per year;

A MESSAGE TO OUR FRIENDS

This year’s Annual Report theme – Charting our Future – reflects Y.O.U. Inc.’s enduring commitment to strengthening children,

families, and communities.

● Our capital campaign – Building Brighter Futures for 40 Years –ended this year, generating more than $1 million in donative funding.These critical private gifts allowed the agency to implement the EHR,build the new Todd H. & Courtney C. Wetzel Clinical Center, and makea wide variety of capital improvements across the organization;

● The Mary Elizabeth McGrath Educational Center and the KathleenBurns Preparatory School, our two special education schools,successfully merged on the McGrath campus, forming the Y.O.U., Inc.Educational Day Academy (YEDA), which offers a broad range of programming designed to bridge the transition from special education to employment;

● Our Worcester Juvenile Resource Center was again funded by theOffice of Community Corrections to provide intensive educational andtherapeutic services to male youth offenders, and was successfullymoved to the Assembly of God campus;

● Our financial health improved significantly in FY’12 and is described at length in a later section of this Annual Report;

● Our Non-Governmental Organization (NGO), Y.O.U., Inc. of Kenya,continues to collaborate with the Child Welfare Society of Kenya(CWSK) to bring services to disadvantaged children. In May 2012, weproudly hosted a delegation of leaders from the Kenyan Parliament and government administration. As a result of this mission, Kenya hascommitted to a 200% increase in sustainable grants, and the CWSK will be able to find foster homes for thousands of orphaned and vulnerable children.

With clear vision and our core values in place, we’ve charted a successfulfuture for our agency, and most importantly, the children and familieswe serve.

As always, thank you, our friends and supporters.

Respectfully,

Michael Keegan Elizabeth Folcarelli

Chairperson President & CEO

Reflecting on the Past

■

Building on a Strong Foundation

■

Trailblazing New Directions

Our new President & CEO

Beth has embraced the rich

history and familial personality

of Y.O.U., Inc., while charting

our future for decades to come.

Right in the middle of a family of six children

ranging in age from 2 to 17, five-year-old

Xavier could be excused for wanting a little

individual attention.

Xavier is a bright and playful boy who can

often be found following his parents around

the house, helping with chores like the

laundry or keeping his younger twin brothers

busy. His mom Crystal describes Xavier as a

“people pleaser” who cheerfully follows the

rules in his busy household every day.

But when Xavier began acting out in his

preschool class and his impulsive behaviors

escalated, he was referred to Y.O.U., Inc.’s

Early Childhood Mental Health program,

embedded at the Guild of St. Agnes Child

Care Center in Worcester. This highly-regarded

program is designed to address disruptive and

aggressive behaviors in children at the earliest

stages, when intervention provides the most

enduring – and cost-effective – benefit.

The program’s experienced clinicians use a

variety of play therapy, storytelling, artwork,

and other creative techniques to help children

learn anger management and relaxation

skills, and discover ways to slow down their

impulsive tendencies. Just as importantly, the

clinicians conduct classroom observations,

and provide invaluable training to teachers

and parents around managing difficult

behaviors. The program has achieved

extraordinary results, including significant

increases in developmental testing scores,

reduced staff turnover, and a dramatic

reduction in the numbers of children

expelled from preschool and kindergarten

classrooms we work with.

In Xavier’s case, classroom consultation and

individual therapy were all that was needed

to get this bright and inquisitive boy back on

the right track. Xavier benefitted greatly from

the one-to-one attention offered by his therapist,

and learned to articulate his needs and feelings

more successfully to his teachers. Within just

a few months, Xavier’s teachers observed that

not only had his behavior greatly improved,

but Xavier had become an excellent helper

for his teachers and classmates, and was easily

following the structure of his school day.

Happily telling his signature “knock-knock”

jokes to Mom and enjoying backyard

playtime with Dad, Xavier was poised to

start kindergarten in September on just

the right foot.

Classroom consultation and individualtherapy were all that was needed to getthis bright and inquisitive boy back onthe right track.

Xav

ier

Ven

tura

2 Y . O . U . , I N C

“ Xavier is the only five year old I have metwho can accuratelyand appropriately use feelings wordslike ‘disappointed’and ‘lonely.’ He’s afeelings expert!”

– Katharine Pace, MSW

Early Childhood Clinician

Stats:

■ 1,105 youth served

■ 92,638 hours of Children’s

Behavioral Health Initiative

services delivered.

■ In collaboration with the Worcester

Public Schools, Juvenile Court,

Office of the District Attorney, Police

Department, and the Department

of Probation, Y.O.U., Inc. provides

two full school-day sessions of the

Bullying Remediation And Court

Education (BRACE Project), reaching

15 students and their caregivers.

■ Thanks to funding from

the UnitedWay of Southbridge,

Sturbridge and Charlton, Inc.,

we expanded our Family

Nights events, providing fun

and positive family time

to over 400 participants.

The agency’s Community-Based Services staff brings its comprehensive range of

programs directly into their clients’ homes, schools, and other community settings.

We treat clients in environments where they’re most comfortable, and in the process

have helped thousands of children and families to maintain their connections with

parents, teachers, and supportive community resources that help to ensure their success.

Responding to the unique needs of children and families, our Community-Based

Services are offered across Central, North Central, and South Central Massachusetts.

Community-Based Services

4 Y . O . U . , I N C

• Adolescent Substance Abuse Services (IOP/OP/Coping) – IOP is anintensive 20-day outpatient program for adolescents who are diagnosedwith a substance abuse disorder. OP is a 10-session, bi-weekly groupfor adolescents using/abusing substances, and is most typically used asa step-down from IOP, but can also be an entry level of care. CopingSkills/Relapse Prevention is a group for adolescents who have sustaineda period of sobriety and need continued help to remain sober. Familyintervention support is also provided.

• Adventure Challenge Experience (ACE) – the foundation of our adventure-based learning program is experiential educationthrough games, group initiatives, group challenges, and low & high ropes activities. Our ACE Program focuses on team building,conflict resolution, communication enhancement, risk-taking andbuilding trust.

• In-Home Therapy/Family Stabilization Services – the Family Stabilization Teamprovides in-home treatment and supportto families who are experiencing multiplechallenges within their family system,and in their community.

• Juvenile Firesetters Intervention Program – provides assessment and educational classes for the treatment of juveniles with a history of firesetting behavior.

• Positive Parent Coaching – Parent Coaches use an educational approach, assisting parents to aquire newskills and achieve a more consistent home structure.They join with parents through intensive home-basedwork, developing Parent Support Groups, and providingcrisis management and consultation.

• Pregnant & Parenting Teen Program – provides a continuum of services from pregnancy prevention toparenting education, and nursing support for teens whodo become pregnant.

• Therapeutic Day Treatment Services/YMD – the Youth Making a Difference after-school program offerstherapeutic and educational groups covering topics suchas coping skills, anger and stress management, peer relations, social and life-skills. Family intervention is also provided. Day Treatment Services also offers weeklyanger management (PUNCH!) and girls only groups(ASCEND) funded through insurance.

• Therapeutic Mentoring – Mentors provide a model of tracking for at-risk youths that incorporates the positiveelements of a meaningful counseling relationship withthe documented beneficial function of tracking activities.

• Voices with Choices – this pregnancy prevention program assists teen girls and boys in setting and attaining goals for the future, and empowers them to make positive and responsible choices.

More than 100 family members

and children enjoyed fun and

constructive Family Day events

organized by our Family Stabilization

Services team, at the ACE Challenge

Course on the Cottage Hill campus.

Y . O . U . , I N C 5

Stats:

■ 577 students educated.

■ Re-funded WJRC program moved to its new site atthe First Assembly of God Church in Worcester.

■ Kathleen Burns Preparatory School and theMcGrath Educational Center were successfully consolidated into the new Y.O.U., Inc. EducationalDay Academy.

■ More than 80% of youth in the EFE programaccomplished both a GED and went on to a job or post-secondary education.

■ Our Bruce Wells Scholars Program was successfullyre-funded for an additional five years through ahighly competitive grant process.

■ Dynamy Internship Year students served more than 25,000 internship hours.

■ The Bruce Wells Scholars and Youth Academy programs saw 100% college acceptance for all oftheir graduating seniors.

• Assessment Program – located at the Educational Day Academy, this 45-day program provides comprehensivespecial education, behavioral, clinical, and substanceabuse evaluations for middle and high school studentsfrom local towns.

• Bruce Wells Scholars – a four-year mentoring andeducational support program for at-risk Worcester high school students with potential to succeed in college.

• Dynamy Internship Year Program –an experiential learning program that provides GAP year services from high school to post-secondary education.

With each and every one of our more than 500 students’ unique needs in mind, our

Education and Employment component offers a broad range of educational services

in several distinct settings. Our Chapter 766-approved, special education day school

offers outstanding academic instruction coupled with on-site therapeutic services.

Our Upward Bound and Youth Academy college access programs for promising but

at-risk youth serve more than 150 high school students from Worcester each year.

Our Dynamy Internship Year Program promotes independence and self-sufficiency,

through an experiential learning approach, to students in the “gap year” between high

school and their post-secondary path.

Education, Employment and Training Services

6 Y . O . U . , I N C

• Dynamy Youth Academy – a five-year mentoring and support program that assists at-risk high school students in Worcester to successfully transition to post-secondary education.

• Education for Employment (EFE)/GED – provides GED preparation, career exploration, job and post-secondary education placement, as well as follow up services in 6 different geographical locationsthroughout Worcester County.

• Worcester Juvenile Resource Center – offers intensive supervision, educational and treatment services, graduated sanctions, and aftercare reintegration into the community for adolescent males who are involvedwith the Worcester Juvenile Court and/or Departmentof Youth Services.

• Y.O.U., Inc. Educational Day Academy (YEDA) – a Chapter 766-approved special education day program,with a clinical component for middle and high school age students.

Students in our Education for

Employment program accomplished

more than 250 hours of community

service, working to plant, cultivate,

and harvest over 5,000 pounds

of food for the Worcester County

Food Bank.

Y . O . U . , I N C 7

Grandparents raising their grandchildren are

an all-too-common occurrence today. For

Marilyn Kent, gaining custody of her infant

granddaughter Danielle meant embarking

on a long and challenging – yet ultimately

successful – journey through the behavioral

healthcare system.

Now fourteen and immersed in her Freshman

year of high school at the Devereux School

in Rutland, Danielle is a bright and engaging

teen with an artistic flair – far from the troubled

adolescent who had endured countless

personal losses, bullying and isolation in

school, and several hospitalizations by the

time she came into the care of Y.O.U., Inc.

Danielle became a client of our renowned

Joy and Robert Wetzel Children’s Center,

where she quickly bonded with the staff and

received clinical and medication management

services that helped to stabilize her behavior,

and prepare her for outpatient therapy. To

create the consistency of care that Marilyn

had long been seeking, Danielle continued

to receive outpatient therapy at the Wetzel

Center, even as the agency’s Family Support

Networks team began to put the additional

pieces of Danielle’s long-term care plan

together.

The Family Support Networks program

provides structured and centralized Intensive

Care Coordination for children and families.

ICC staff facilitate care planning meetings,

coordinate referrals for all clinical services a

youth might need, assign Parent Partners to

work with each family, and help to connect

the family to further supports in the community

such as parent advocacy groups and peer

mentoring. This cost-effective approach

ensures that children with even the most

serious mental health issues receive excellent

care, yet can remain in their homes and

school communities. In Danielle’s case, this

unified approach helped her to rebuild trust,

gain vital coping skills, and return to the

activities she had always enjoyed, but long

since given up.

Were it not for a strong and devoted

grandmother standing beside her, and an

outstanding team of professionals circled

around her, Danielle’s story might have

had a different ending.

Instead, the story of this talented young

singer, actress, horse lover and honor roll

student is just beginning to be told.

Were it not for a strong and devotedgrandmother standing beside her, and anoutstanding team of professionals circledaround her, Danielle’s story might havehad a different ending.

Dan

ielle

Ken

t

8 Y . O . U . , I N C

“ Danielle’s resiliency – despite everything she’s been through –is remarkable. She knew that she would find the right treatment, and she embraced the changes that she needed to make for herself.”

– Melissa Dmochowski

Intensive Care Coordinator

Family Support Networks

Julie Goven

Family Partner

Family Support Networks

“ Scott is a tremendousrole model for current students inthe Upward Boundprogram – he’s livingproof that collegesuccess is definitelywithin their reach.”

– Adam Shaughnessy

Assistant Program Director

Upward Bound

High School Class Treasurer and Student

Council President: check. Accomplished jazz

musician: check. Part-time job: check.

Successful college student: check.

Big plans for the future: check.

Scott Dowling has compiled a nice list of

accomplishments at the tender age of 20, but

he’s not done yet. Raised by single mother

Robin Dowling in Worcester, and later

Southbridge, Scott was an admitted “behavioral

nightmare” as a grammar school student at the

Canterbury Street School. But his tenacious

mother had other plans for him, and

her unwavering support led to several

connections that helped Scott turn the

situation around.

Scott was matched with a Big Brother

through a community partnership with the

College of the Holy Cross, and found the

steady and positive male influence that was

missing in his life. By the time he reached

Southbridge High School, Scott’s behavior

was greatly improved, and his grades were on

the upswing.

Enter the Y.O.U., Inc. Southbridge Upward

Bound program, and the possibilities for

Scott’s future expanded even further. With the

program’s high academic standards and

structured educational supports, Scott’s grades

and confidence soared. The Upward Bound

Spring College Tour and Summer Program

provided first-hand college experiences that

confirmed for Scott the importance of higher

education, and after being accepted to several

area colleges, he matriculated to Fitchburg

State University in the fall of 2010. Now a

Junior, Scott spent this summer working as

an Upward Bound Counselor in the same

summer program that fueled his desire to

attain a college education.

With his eye toward a career in Music Therapy

and Special Education, Scott is the perfect

example of what a devoted mother, an

exceptional program, and a bright and

determined student can accomplish when

they put their minds – and their hearts – to it.

Now a Junior, Scott spent this summerworking as an Upward Bound Counselorin that same summer program that fueledhis desire to attain a college education.

Scot

t Dow

ling

Y . O . U . , I N C 1 1

Stats:

■ 7,908 youth and family members served.

■ On our annual Youth & Parent Satisfaction Survey, 97% of respondents reported that they were satisfied with the services theyreceived and would refer friends and families to us.

■ 96% of youth and parents who responded to our survey also reportedthat the issues that brought them infor therapy had improved or wereresolved.

■ Due to enormous growth, the Gardner Family Center expanded its in-home services into the Eaton Cottage located at our Cottage Hill Academy program.

With three bustling Family Centers and a full range of school, home, and community-

based programs, the Outpatient Services component reaches a wide audience of clients

from diverse backgrounds including pre-schoolers, children, adolescents, parents and

grandparents. Our highly skilled and compassionate staff is committed to providing

the best mental health care possible to our clients, and satisfaction surveys consistently

demonstrate the outstanding results they achieve. Y.O.U., Inc. is equally dedicated to

the task of training the next generation of health care providers, offering our Family

Therapy Institute and Intern Training programs to graduate students from a wide

range of colleges and universities in the New England area.

Behavioral Health

1 2 Y . O . U . , I N C

• Family Centers – located in Worcester, Gardner and Southbridge, each Center is licensed to provide individual, family and group psychotherapy for children, adolescents and entire families. The professional staff also provide testing and diagnostic services, grouptherapy, medication management, consultation and training. In addition, our Parent Resource Specialists coordinate family funnights, free educational talks for parents, parent support groups, an advisory council, and a Resource Center to help families access necessary support and prevention services.

Y . O . U . , I N C 1 3

• Assessment Center – within the Family Centers, we provide a single point of access for psychological,neuropsychological, risk management, ADHD, substance abuse, parental fitness, and trauma evaluations.

• Latino Outreach Services – all of the same services offered within our Family Centers are provided to families in Spanish and in English, including therapy, parent supportgroups, medication management, and consultation.

• School-Based Services – our clinical staff offers individual and group therapy to students within theschool setting, and consultation and training to school staff.

• Child Care Consultation – we provide clinical and consultation services to preschool children, parents, andstaff of child care facilities throughout Worcester County.

The Behavioral Health staff

collaborated with programs across

the agency to place and support

66 graduate-level interns from 20

prestigious schools across the area,

bringing new perspectives – and

future employees – to the agency.

Stats:

■ 1,515 youth and family members served.

■ 15,434 hours of CSA services delivered.

■ Y.O.U., Inc. became the host to Worcester

Community Connections Coalition

(WCCC). From October to March 31st,

WCCC served 544 families through its

Family Resource Center in Worcester.

■ Family Support Network provided

wraparound services for 237 families

throughout the Southbridge and Blackstone

Valley areas.

■ Family Networks staff provided 166 family

team meetings in collaboration with

Department of Children and Families staff

to implement needed services for families.

Family Networks provided services to 340

families.

■ Y.O.U., Inc. staff provided employment

and/or vocational activities for

153 DYS youth over the past year.

Y.O.U., Inc. maintains a dynamic partnership with the Massachusetts Department of

Children and Families. We serve as the “Lead Agency” for their Worcester West office,

managing an expansive, integrated system of purchasing services that connect children

and families being served by the Massachusetts child welfare system with vital mental

health care.

1 4 Y . O . U . , I N C

• Family Support Network – as part of the Children’s Behavioral Health Initiative (CBHI), which provides structureand definition to the delivery of mental health services for children, Y.O.U., Inc. serves as a Community Service Agency(CSA) for the South Central/Blackstone Valley area. As part of this initiative, Y.O.U. Inc. offers comprehensive IntensiveCare Coordination for families, which involves facilitatingcare planning meetings for each family, and coordinatingreferrals for community supports that augment their treatment.In addition, the agency’s Family Partners provide support andtraining for families whose children suffer with serious emotional disturbance.

Community System Networks

• DYS Community Services Program – Y.O.U., Inc. contracted with the Department of Youth Services(DYS) to develop regional community service teamsdesigned to effectively combine DYS regional caseworkstaff and other providers, forming a team that delivershigh quality, culturally responsive services and supports.

These teams build on strengths and compensate for vulnerabilities of the youth and families served by

DYS in a manner that produces positive resultsfor youth, families, and communities.

• Worcester Community Connections Coalition (WCCC) – Y.O.U., Inc. hosts this parent-driven coalition, governed by a steering committee comprised of parents and local service providers. The mission ofWCCC is to support Worcester families by coordinatingresources already in the community, supporting residentsto successfully plan for local resources, ensuring thatservices meet the needs of families, and empowering parents to become more confident, competent, and nurturing.

For youth served by our DYS Community Services

program, this year had them sharing in dozens

of meaningful service projects, and more than

90 educational and recreational activities.

Y . O . U . , I N C 1 5

Would you strap on a safety harness and

helmet, climb a ladder 26 feet into the sky,

step out onto a utility pole suspended

between two towering trees, walk 30 feet

across, and then rappel 26 feet back down to

the ground as part of a therapeutic Adventure

Challenge Experience?

What if you were a teenager with mild

cerebral palsy, significant anxiety issues

and obsessive-compulsive behaviors?

If your name was Jennie Aldrich and you had

already won three gold medals in the Special

Olympics – for downhill skiing, mind you –

you definitely would.

Jennie came to Y.O.U., Inc.’s Cottage Hill

Academy at the age of 17 via the program’s

Community-Based Acute Treatment (CBAT)

unit, and in turn became a long-term residential

client and student in the CHA Day School.

While at Cottage Hill, Jennie received

individual and family therapy, learned to

control her compulsive tendencies, practiced

coping techniques to manage her anxiety, and

developed daily living skills which would

prepare her to return to the community and

live independently despite her disability.

Already a good student, Jennie maintained

excellent grades at Cottage Hill, and graduat-

ed with a diploma from Oakmont Regional

High School.

The now 22-year-old Jennie took a year off

after her graduation and discharge from

Cottage Hill, to be sure that she was ready

for college and the next steps in her life.

She enrolled at Mt. Wachusett Community

College one year later, and today is just

12 credits shy of her Associate’s Degree.

Once that’s complete, she plans to enroll at

Fitchburg State University, and hopes to

major in Early Childhood Education. Jennie

lives in her own apartment in Leominster, and

although she does need help with a few tasks,

she recently began paying her own bills and

is about to start a volunteer position at a

Fitchburg area nursing home.

Jennie Aldrich is many things….a sweet and

funny young woman, hardworking college

student, future teacher, loving daughter,

scrapbooking whiz, and beyond-die-hard

“Twilight” fan.

Not to mention one seriously brave climber.

Jennie Aldrich is many things…a sweetand funny young woman, hardworkingcollege student, future teacher, lovingdaughter, scrapbooking whiz, andbeyond-die-hard “Twilight” fan.

Jenn

ieA

ldri

ch

1 6 Y . O . U . , I N C

“ Jennie is a courageous and talented young lady.Her determination isstronger than most and we are honored to have been part of her recovery.”

– Dr. Gloria-Lee Brooks

Clinical Director

Cottage Hill Academy

“ We are proud of Julio’s accomplishments overthe past three years. Weare truly honored andamazed to have helpedthis family to reunite.”

– Anne Catalano, MA Case ManagerLenore Rust, MSW, LICSW Director Intensive Foster Care

Eleven year-old Julio has experienced a great

deal of loss in his young life, yet his quiet

resilience and wry sense of humor are

obvious from the moment you meet him.

Julio was removed from his mother’s home

at a very young age and had experienced

multiple placements by the time he entered

the Y.O.U., Inc. Intensive Foster Care

program. Designed for children with complex

mental health and behavioral management

needs, Intensive Foster Care is a wraparound

service model in the truest sense of the word.

With a case manager guiding all services –

which range from child psychiatry to in-home

therapy and community mentoring – Intensive

Foster Care offers a cohesive approach to

managing multiple services, and ensures that

care providers are always on the same page

when it comes to treatment plans and goals.

Julio was placed in the care of Y.O.U., Inc.

foster parent Melis Robles in 2010, and soon

found the stability and consistency that would

help him to not only heal from past trauma,

but gain the coping skills and self-esteem he

would need to move forward and succeed in

school and in his community. At the same

time, Julio’s father was working tirelessly to

demonstrate his ability to provide a safe and

loving home environment for his son, and in

April of this year father and son were proudly

reunited.

Today, animal-lover Julio reports that Science

is his best subject in school, and says he

hopes to someday become a veterinarian.

He’d love to have a dog, but has settled for

now on a fish. On any given day he and his

Dad might be found participating in an

impromptu cooking lesson (pork fried rice

was a recent accomplishment), or taking off

for an afternoon of fishing.

Julio is a young man of few words. So when

asked to explain what Y.O.U., Inc. and the

Intensive Foster Care program had done for

him, Julio’s answer was short and sweet…

but unmistakably poignant:

“They helped me get back home.”

Animal-lover Julio reports that Science ishis best subject in school, and says hehopes to someday become a veterinarian.He’d love to have a dog, but has settled fornow on a fish.

Julio

Cof

fre-

Car

r

Y . O . U . , I N C 1 9

Stats:

n 1,627 youth treated this year.

n 24,773 bed days at Wetzel, Village and CHA.

n Statewide data validates that our Wetzel Center

consistently performs in the 85th percentile for

outcomes in comparison with similar programs.

n This past year we centralized all acute care referrals

and the number of intakes increased from 965 to

1,153 or 19%.

n 16 of 17 or 94% of Oxford House families

participated in family therapy, multi-family ACE

groups, parenting/support groups, skill-building family

oriented activities, and program events.

n At the Latency STARR Program,

100% of 24 youth attended their

school of origin; at the Adolescent

STARR Program, 96%, or 49

of 51 of the youth attended

their school of origin.

Each day, more than 150 children and adolescents are cared for in a Y.O.U., Inc.

residential program. Providing a safe and nurturing place for these children to live

until they can be reunited with their own families, or placed in a permanent foster

care setting, is truly fundamental to the mission of our agency. From short and

long-term placement for children of all ages in transition, to more intensive

hospital-level therapeutic care, our residential programs are second to none.

Out of Home Care

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• George Bernardin Oxford House – a behavioral treatment residence for male adolescents.

• Carol A. Schmidt Village – a co-ed behavioral treatment residence and community-based acutetreatment center for children and adolescents ages10-17.

• Joy and Robert Wetzel Children's Center – a co-ed diagnostic assessment center and hospital diversionprogram for children and adolescents ages 7-18.

• William O. Gardiner III Teen Parent Apartments –a teen parent program providing transitional housingfor homeless teenage mothers with infants.

Y . O . U . , I N C 2 1

• Grafton House – a community-immersed group home for adolescent girls.

• Burncoat Street Teen Parent Apartments – a teen parent program providing transitional housing forhomeless teenage mothers with infants.

• Bridge STARR – a Stabilization, Assessment, andRapid Reintegration (STARR) program for children ages 0-12 years.

• Cottage Hill Academy – a residential school and behavioral treatment residence for at-risk adolescent girlsages 12-18, and a community-based acute treatmentcenter for male and female children ages 7 to 17.

• Sybil H. Flagg Children's Center – a Stabilization, Assessment, and Rapid Reintegration (STARR) programfor male adolescents.

• Intensive Foster Care – Intensive Foster Care services are designed for youth who are not able to be cared forby their parents/caregivers for a variety of reasons.Children placed in Intensive Foster Care are individuallymatched with foster parents who are trained to care forthe specialized needs of the child.

• Alternative to Lockup Program – assists local police departments in assessing and placing adolescent detaineesuntil the next business day of the juvenile court.

At the Village, their Youth Empowerment Group brought a

vibrant youth voice to program development. Village youth

organized community service projects, advocated for

change within the program, and were encouraged to be

active participants in the decision-making process.

7.3%

18.2%

10.7%

1.9%

11.0%

10.0%

40.9%

4.5%

2.0%3.8%

6.5%

4.4%

28.6%

50.2%

Operating Revenue – $33,209,315

Operating Expenses – $32,930,837

n Department of Children and Families

n Managed Care

n Other Income

n Local Education Departments

n City & Federal Funding

n Grants & Private Fundraising

n United Way

Youth Opportunities Upheld, Inc. Financials: FY 7/1/11 - 6/30/12 Unaudited

ASSETS

Cash $1,628,725

Prepaid Expenses 503,807

Accounts and Other Receivables, net 3,421,560

Intercompany Receivables 9,207,820

Beneficial Interest in Trust 746,016

Other Assets 70,409

Property, Plant and Equipment

Furniture and Equipment 1,240,471

Building Improvements 1,441,180

Sub-Total 2,681,651

Less Accumulated Depreciation ( 2,498,785)

Net Property, Plant and Equipment 182,866

Total Assets $15,761,203

LIABILITIES

Note Payable and Hedging Instrument $9,058,549

Accounts and Subcontracts Payable 551,038

Deferred Revenue 232,300

Accrued Liabilities 2,605,779

Total Liabilities $12,447,666

NET ASSETS

Unrestricted Fund $3,156,436

Temporarily Restricted 146,101

Permanently Restricted 11,000

Total Net Assets 3,313,537

Total Liabilities and Net Assets $15,761,203

Operating support and revenue $33,209,315

Operating expenses 32,930,837

Changes in net assets from operations 278,478

Non-operating revenue (expense)

Unrealized loss on hedging instrument 216,466

Net investment return (18,462)

Unrealized Gain on Hedging Instrument (216,466)

Changes in net assets 260,016

Net assets, beginning of year 3,053,521

Net assets, end of year $3,313,537

Financials

2 2 Y . O . U . , I N C

n Family Support Network

n Residential Services

n Community-based Services

n Outpatient Services

n Education & Employment Services

n Administration & Fundraising

n Other

OUR MISSION

The Training department coordinated

873 hours of clinical trainings and

workshops for more than 424 participants.

To provide youth and families with

opportunities to fulfill their potential

and build a brighter future.

Y.O.U., Inc. Angels ($10,000-$24,999)

Hoche-Scofield FoundationAmelia Peabody FoundationApril AulickBenefit Development Group, Inc.Community Foundation of North Central MassachusettsWarner & Mary FletcherGeorge I. Alden TrustGreater Worcester Community FoundationHarvard Pilgrim Health Care

Y.O.U., Inc. Guardian Angels ($25,000+)

Stoddard Charitable TrustRuth H. & Warren A. Ellsworth FoundationThe George F. and Sybil H. Fuller FoundationFletcher FoundationAmelia Peabody Charitable FundThe Albert W. Rice FoundationFallon/OrNda Community Health Fund of GWCFThe George W. Wells FoundationFred Harris Daniels FoundationUnited Way of Central Massachusetts

Chairman's Circle ($5,000-$9,999)

Maurice & Pamela BoisvertCahn Funds for Social ChangeHolland & Knight for Century ElectronicsMasterman'sMesa International, Inc.Metso AutomationMildred H. McEvoy FoundationPeoples United Community FoundationReliant Medical Group FoundationRobert & Susan SigelJohn & Lynn SullivanTaft Charitable FundThe Albert J. Gifford Charitable TrustUnibankUnited Bank FoundationUniversity of Massachusetts Medical CenterUnited Way of North Central Massachusetts

Y.O.U., Inc. greatly appreciates the generosity of its friends – the

individuals, families, businesses and corporations, and foundations

that support the agency’s services for children and families.

Listed below are those who donated $50 or more between July 1, 2011 and June 30, 2012.

Included as well are donor-designated gifts such as those to our Capital Campaign, SkiFest,

Cottage Hill Academy, Dynamy, and other restricted appeals.

OUR DONORS

2 4 Y . O . U . , I N C

The Wetzel Center staff raised nearly $40,000 to furnish its kidswith a state-of-the art playground. After four years of golf tourneys,bike runs, yard sales, and other activities, nearly 50 Y.O.U., Inc.staff joined to build the structure in June.

Y . O . U . , I N C 2 5

President's Club ($1,000-$4,999)

Bard, Rao & Athanas George & Barbara BernardinBrittany Boisvert & Paul SturrockElissa Boisvert & Randall BarkoScott BoulayCapital Lease GroupBob & Patty CarnegieCentral One Federal Credit UnionCGI Interactive Communications, Inc.Coghlin Electrical ContractorsColumbia TechCommerce BankCommonwealth Electrical TechnologiesWilliam CosgroveD.A. Favre Builders, Inc.Michael & Maureen DonoghueStephen & Janet EricksonBarbara FargoFirst Congregational Church of GardnerEdith & Conrad FisherJustin FletcherMatthew & Julie FletcherFletcher Tilton PCFoodSourcePlus National, Inc.Garlock Printing and Converting Corp.Stephen & Janet GilliesJulia HubbellIPG Photonics

Thomas JenkinsDavid Johnson & W. Kathy MartinMichael & Joyce KeeganKnight-Dik Insurance Agency, Inc.Paul KrasowskyStephen & Valerie LoringMA School of Professional PsychologyWilliam MahoneyTom & Nadine ManningMichael MartinThomas & Tracy MedlinLarry MorrisonMartin NathanNypro, Inc.Payson Park Church BelmontLaura & Nathan PetersonPolly and Dick Traina Fund for Y.O.U., Inc.

of Greater Worcester Community Foundation

Saint-Gobain CorporationSeaman Paper Company

of Massachusetts, Inc.Southbridge Savings BankSumner Lee Sharfman FundTD Banknorth Insurance Agency, Inc.TD Bank MassachusettsThe Hart FoundationTriStar Plastics Corp.Donna M. TruexU.S. Trust (Bank of America Private

Wealth Mangement)United Parish of LunenburgW.B. Mason Co.Webster Five FoundationTodd H. WetzelMr. & Mrs. Wallace F. Whitney, Jr.Wyman-Gordon Foundation

When they weren’t running the Thrift Shop at

a local Church, the girls of Grafton House could

be found helping out at Dog Orphans Inc. –

a no-kill shelter in Douglas.

2 6 Y . O . U . , I N C

Paula Aiello

Paul & Janice Amato

Anne Womer Fund of the Cornell

University Foundation

James Barker

Bemis Associates

Beth Boisvert & Orin Buetens

Bollus Lynch

James & Paula Buonomo

Burton Saw And Supply, Inc.

Paul & Martha Carey

Joseph Cozzolino

Paul Croteau

Keith Desroches

Robert Dik

Dixon Salo Architects, Inc.

Douglas & Ann Dunn

Kandi Elie

Fallon Community Health Plan

Donroy & Cordelia Ferdinand

The Honorable Kim Ferguson

First Baptist Church of Worcester

First Congregational Church

of Boylston

First Congregational Church

of Shrewsbury

David & Rosalie Grenon

Hanover Insurance Employees (Truist)

Highland Street Foundation

Huhtala Oil & Propane

Industrial Cleaning Products, Inc.

Paul & Carol Kelleher

David & Anmarie Kelleher

Scott Lauder

Liberty Mutual – Give with Liberty

Christopher Lussier

Gary & Diane MacConnell

B. Dale Magee

Kristin & Michael Mayotte

Amy & Christopher McCarthy

Tom & Beth McGregor

Douglas & Diane Meystre

Jonathan & Kristine Miller

Morgan-Worcester Inc.

Alan & Jane Moss

Phillip & Barbara Newman

Nu-England Cleaning Services Co., Inc.

Wendy & Dennis O'Leary

Chris & Kate Palermo

PRC Builders LLC

Sara J. Robertson

Ralph Rondinone Jr.

John Roy

Sarah Sams

JoAnn Smith

Spencer Technologies, Inc.

Charles Stevens

Reverend & Mrs. Clyde D. Talley

W.E. Aubuchon Company, Inc.

Whalley Computer Associates, Inc.

Champions of Youth ($500 - $999)

AAA Southern New England

Abbott Fund Matching Grant Plan

AIG Matching Grants Program

Albright Technologies, Inc.

Charles Allen

Roy C. Angel

Auburn Fire Department

Julia Baker

Barnstorm Cycles

Barre Savings Bank

Dr. Ian C. Barrett

Judy & Jay Bath

Jack Bell

Maureen & Michael Berry

Patricia Berthiaume

Joan Betters

Nancy Joy Brown

Katherine Buetens

Butler-Dearden Paper Service

Jim & Susan Collins

Paula Connolly

Charles Conroy

Joseph W. & Karen A. Crotty

Lynn & Timothy Cummins

DNS The Business Printer

Sharon Donahue

Thomas Dube

Dunstable Evangelical Congregational Church

Electrical Maintenance Service, Inc.

Samuel & Lorna Ellis

Evangelical Church United Church of Christ

David Falcucci

First Congregational Church of Westminster

Patricia Fletcher

Jeffrey & Kristin Fox

Garabedian Plumbing & Heating

Sara Gladu

Evan & Cindy Graber

Employees of Greeberg, Rosenblatt,

Kull, & Bistoli

David Horton

Janet Jones

John Keenan

Advocates of Youth ($250 - $499)

A special thanks to all sponsors of our highly successful Gala for Kids 2011.

GREENWOODSOCIETY

The Greenwood Society has been created

to recognize those who have advised Y.O.U., Inc.

that they have named the organization as the

beneficiary of a bequest or other planned gift.

The name “Greenwood,” Boisvert in English,

honors our founding executive,

Maurice (Moe) Boisvert.

Y . O . U . , I N C 2 7

Michael Kelleher

David Kirshenbaum & Barbara Horowitz

Janine Kudron-Penny

Leicester Police Alliance

Sally Levinson

Ashwyn Lookwhy

Michelle Marcelonis

Normand Marois

Ralph & Denise Marois

MassDevelopment

Samantha P. McDonald & Ossian Cooney

Melissa Mellor

Memorial Congregational Church of Baldwinville

Mercier Electric Company, Inc.

Richard & Patricia Mercier

Midstate Auto Group, Inc.

Denise Mills

Dennis Molinari

Gerard & Patricia Morales

New England Office Supply

Michelle & Joseph Noel

NStar Electric and Gas Corp (NStar Foundation)

Pilgrim Landscaping

Pojani Hurley Ritter LLP

Quinsigamond Community College

Tatyana Raklin

Judi Rock

S. Spencer Scott Fund, Inc.

Sally Schenck

Arkady & Ella Serebryannik

Craig Stevens

Thomas & Kathleen Sullivan

Sullivan, Garrity, & Donnelly Insurance Agency

Carol Sylvester

United Church of Christ of Canton

Unitil

Elaine Waters-Daverio

Ethan Weikleenget

Bruce & Kate Wells

James & Emlen Wheeler

Conrad Wondolowski

Worcester Envelope Company

Members

George & Barbara Bernardin

Maurice & Pamela Boisvert

Nancy Brown

Stephen Cahn*

Sarah Carey

Robert Dik

Stephen & Janet Erickson

Edith & Conrad Fisher

Gary Gaffin

Charles Genovesi

Janet & Art* Jones

Stephen & Valerie Loring

Mary Lorusso-DiBara

Amy & Christopher McCarthy

Mary Elizabeth McGrath

Douglas & Diane Meystre

Jonathan & Kristine Miller

Laurance Morrison

Sally & Ben* Schenck

Thomas & Kathleen Sullivan

Polly & Dick* Traina

Bruce & Kate Wells

Todd H. Wetzel

*Deceased

2 8 Y . O . U . , I N C

Ackerman Monument Co., Inc.

Douglas Adams

Ahearn Equipment, Inc.

Antanavica Construction Co. Inc.

Archie's On a Roll

Linda Armstrong

Automatic Data Processing

Michele Bachini

Susan Hunter Brown Bailey

Ellen Banash

Bancroft School Students

Barnes Enterprises

Richard Barrett

Jeffrey & Diane Beane

Ryan Belanger

Bello Opticians

Paul Belsito

Karen Benson

Barbara Berland

Joseph & Kathleen Berry

Patti Berube & Pete Mundell

Janet Bessette

William Bessolo

Norman Bitsoli

Leslie & Susanne Blatt

David & Trisha Boisvert

John Boneparth

Christine Bove

Braley & Wellington Insurance Agency

Paula & Donald Brierley

Brito Cleaning Services

Brodeur Electric

Kathleen & David Buchanan

J. Michael Burns & Mary Jo Hollender

Michelle & Etel Capacchione

Caravan Coffeee and Food Service Co.

Keith Caribo

Marianita Carrion

Linda Cavaioli & John Medbury

CBHI Milford Family Support

Central Congregational Church of New Salem

Chairtown Lumber Company

The Honorable Dr. Harriette Chandler

Pamela & Gerald Clark

Lillian Clemmey

David & Gail Coe

Supporters of Youth ($50-$249)

Michael Collins & Beverly Freeman

Alan J. Columbus

Community Church of North Orange & Tully

Thomas & Anne Condon

Congregational Church of Mattapoisett

Donna & Timothy Connolly

Shirley Conrad

Conte Insurance

Mark Corrigan

James Cosgrove

Robert & Sherri Cotter

Robert & Marie Cousy

Robert Cromwell

James Cruickshank

Cuccaro Associates, Inc.

Douglas Curving

Geoffrey & Mary Cushner

Gilbert Davis

Ernie & Jane Dellheim

Sylvio & Helen Demers

Daniel DeSantis

Nicholas & Deborah DeSherbinin

Vicker & Karen DiGravio

Donna Dinsmore

D’Iorio’s Hair Salon

Adrianna Dipietro

Moe Boisvert honors Vincent Pedone

for his years of dedicated service in the

legislature. In turn, Pedone honors

Moe for his 41 years devoted to

improving the lives of children

and families.

Y . O . U . , I N C 2 9

Motorcycle Run: With great weather this year,the rally hosted more than 75 of our closestmotorcycle enthusiasts.

Students from our graduating class of 2012.

Expanding our psychiatric and psychological services, from back to front, left toright: Paul Fulton, D.O., Connie Flieger, Ph.D., M. Bijoy Mathew, M.D., Evan Graber, Ph.D., Melissa Stepien, CNS, Gloria-Lee Brooks, Psy.D., LudmillaTonkonogy, M.D., Penelope Dillon, CNS, Nicole Duane, MS, PMHNP-BC

James Direda

Lee & Dick Dober

Tad & Megan Doherty

James & Carol Donnelly

Tom & Kay Donoghue

Robert Dore

Karen Dorhamer-Fadden

Stephanie Duva

Karen Dwyer

Kristin Edson-Shouse

Edward M. Kennedy Community Health Center

Empire Engineering, Inc.

Malcolm Everett & Claudia Lefko

Dan Falcucci

Alexander Farley

First Baptist Church of Natick – Woman's Union

First Church Congregational of Marlborough

First Church of Templeton

First Congregational Church of Braintree

First Congregational Church of Falmouth

First Congregational Church of Hatfield

First Congregational Church of Rockland

First Congregational Church of Southampton

First Congregational Church of Spencer

First Congregational Church of Worcester

First United Methodist Church of Melrose

Tim & JoAnn Fitzgerald

for your generous support!Thank you

Building Brighter Futures for 40 Years Capital Campaign

With your thoughtful support, we were able to raise more

than $1 million. These dollars were vital to improving and

upgrading many of our sites, as well as for funding the

implementation of our Electronic Health Record system.

Kathleen Fleming

Allen Fletcher

FLEXcon

Connie Flieger & Gene McMahon

Jeannine Follett

David & Ann Forsberg

Don Francy

Joyce Fuller

G & L Plumbing

Charles Genovesi

Ross & Jean Gibson

Terrence Gibson

Crescent Giguere

Charles Gilligan & Marilyn Keefe

Alan & Larissa Glass

Fred & Connie Glore

Pat & Cam Godfrey

Cheryl Goebel

Timothy & Peggy Golden

John & Elaine Gomez

The Honorable Martha Grace

Andrew Grant

Nathan Grindle

The Hadfield Family

Hannen Appliance Service

Lashawn Harriot

Anne Nancy C. Harvey

Harry Haskell

Bruce Hopper

David Hutchinson & Panutda Suwannanonda

Manuel Cesar Iglesias

Industrial Foundry Corp.

Interior Resources of New England

Gary & Pat Jeznach

John Gannon & Barbara Saragovitz

Jean Johnson

John Clark Johnson

Kate Johnson & Kevin Schaeffer

Rachel Johnson

Fred Kaelin

Kapi's Pub

Frank Kartheiser

Nancy Keefe

Dot Kelleher

Eloise Kenney

Stephanie Kessler

Sallie Ketcham Stabler

Michael & Margaret Kirby

Janice Koczan

Barbara Kohin

Debra Kolt

Debra Kott

Anne & Josef Kottler

Charlotte Krakoff

Kraig Krikorian

Shannon Laferriere

Tithy Lafontant

Ken Lajoie

Sandra & Edward Landau

Dale & Brenda Larocque

Gerard Laurence

Sister Marguerite Armand –

Sisters of Saint Anne

Constance Lauziere

Virginia Lawrence

LeBlanc & Sans, Attorneys

Tony & Marjorie Lee

Francyne & Stephen Lefemine

Ottilie and Jeffrey Levine

Megan Lo

Van Tran Luc

Ray & Cynthia Lumb

Anthony Lundi Mngolia

William & Janice Lyttle

Edward Macioci & Sandra Brown-Macioci

Michael Magoon

Andrew Mahoney

Sharon Mahoney

Jennifer Maillet

Amanda Maki

Alan & Marion Malkasian

Malvern Instruments, Inc.

Anup Mankar

Deborah Mantha

Mark Tourigny General Contracting

David Massad

Thomas & Connie Massey

Guy & Patricia Mathieu

Mauri's Deli

Stephen McConaghy

Tim & Denise McMahon

Peter Metz & Phyllis Pollack

Jamie Miller Abelson

Mr. & Mrs. Jeffrey Mitchell

Mr. & Mrs. Norman Mitchell

Stacy Molinari

Montague Congregational Church

Joanne Morcruz

Susan & Dean Morrel

Moynihan's Pub

Cutting a ribbon at the dedication of the Todd H. & Courtney C. Wetzel ClinicalCenter. Left to right: Mark Wetzel, Eddie Kelley, Karen Kelley Barnes, Cathy Kelley,Todd Wetzel, and Moe Boisvert.

3 0 Y . O . U . , I N C

Y . O . U . , I N C 3 1

Donald Mundell

Mr. & Mrs. Pete Murphy

Nault Architects Inc.

Herbert & Joann Nevyas

Sen Thi Nguyen

Niman Paper Supply

North Leominster Congregational

Church

Steven & Lynda Norton

Gerald Nugent

Oakdale United Methodist Church

Bonnie L. O'Brien

Pamela O'Brien

Priscilla Oehl

Robert Olberg

Sydney Olberg

Old South Union Church

of South Weymouth

Betty Oldham

Daniel Ostrow

Leslie W. Owen

Ronald Parker

Amy Patterson

Rosa & Raul Payva

John Perkins

Mr. & Mrs. David Persky

Phillipston Ladies Benevolent Society

Diane Pingeton

Paul Plotczyk

Steven Pollack & Ruth Crump

Jason Poole

Premier Park and Play

Marge Purves

JoEllen Quigley-Ferm

Raborne Electric Corp.

Ramsey Rehab

Ramsey Rehab Fitness LLC

Elizabeth & Todd Rice

Julius & Marsha Richter

Thomas Rizzo

Barbara Robbins-Bell

John Rocheford

Ron Bouchard's Auto Stores

Rosalina's Kitchen

Royal Hospitality Services, Inc.

Benjamin Rudnick

David Rynick & Melissa Blacker

John Saari

Robert Sakakeeny & Gale Nigrosh

Katrin Sanford

Vivian Santiago

Howard Sard & Rowena Nelson

Sasso Masonry

Judith Schurman

Carol Seager

Sharfman's Jewlers

Francis P. Shea

Shire of Quintavia

Richard & Susan Simitis

Robert & Nancy Soifer

Spencer Police Assocation

Christina Stanley-Martinez

Kathleen Starczewski

Struck Catering

Bruce & Charlene Thatcher

The Network Insurance Agency

Jocelyn Thomann

The Most Reverend Edmond Tinsley

Mark Tomizawa

Larri Tonelli Parker

Ludmilla & Joseph Tonkonogy

Ann Toomey-Doane

Polly Traina

United Church of Bernardston

Union Congregational Church of East Bridgewater

Union Congregational Church of South Grafton

United Presbyterian Church of Whintinsville

Dolly Vazquez

Wachusett Landscaping & Construction

Excavating

Eleanor Wagner

Charles Wampler

Westhampton Congregational Church

Wetzel Center Latency Unit

Mr. & Mrs. Howard Whitehead

Whitinsville Family Dentistry

Worcester Dental Associates

Worcester Fitness

YMCA of Central MA

Kimberly M. Yohannan

Peter & Jane Zecher

Susan S. Zink

From left to right, Janet Jones, Polly Traina and Moe Boisvert all welcome Beth Folcarellias our incoming President & CEO at the Greenwood Society event in May.

3 2 Y . O . U . , I N C

Applebee's ResturantAshburnham Community ChurchBob's Discount Furniture Charitable

FoundationBelleville DesignsBoston BruinsBoston CelticsBrew City Grill & Brew HousePeter CaciRichard G. CarriereRobert CarnegieCharter CommunicationsCheesecake FactoryClear Channel Communications/WSRSCurry PrintingDGS RetailDNS The Business PrinterErnie's AutowashFirst Congregational Church of WalpoleFirst Parish of BoltonGolfer's WarehouseBill GreenbergDale LarocqueAndrew MahoneyAmy & Christopher McCarthyGeorgia McLeanLuis MendezJonathan & Kristine MillerMonster Mini GolfNew England PatriotsOlympia SportsChristine PetronePhilip PettinelliPine Ridge Country ClubPub 99Jess RockSherwin WilliamsSports PropagandaTGI FridaysThe Lord's ChurchTop Shop SalonDonna M. TruexKeith VanRiperWachusett Mountain Ski AreaCharlene & Micky WardSamuel WelchWorcester Telegram & GazetteYMCA

Gifts in Kind

If your name has been inadvertently omittedor is incorrect, please call Amy McCarthy,Director of Marketing, Communications,and Development, at (508) 849-5600 ext.286 or email to [email protected] accept our apologies.

Agency introduces Electronic Health Record

system, and new Centralized Referral process

A major component of the capital campaign was the implementationof the agency’s Electronic Health Record (EHR) system, as well asour new Centralized Referral team and process. Both were key priorities for the agency, as we looked for operational efficiencies thatwould enable us to save money in a challenging economic climate,while providing the absolute highest quality of care to our clients.

All behavioral health organizations, in fact, are under Federal mandate to develop an EHR system by the year 2014, and we arepleased to be at the forefront in implementing this new technology.In this inaugural year, we’ve already seen some impressive results:

• 99.997% of all client records migrated to electronic form.• Since August 1, 2011, more than 210,000 non-residential

services were delivered. • More than 23,000 bed days were delivered in our Acute

Residential Facilities.• More than 160,000 hours of billable services were delivered.

Senior Management:

President/CEOElizabeth Folcarelli

Chief Operations OfficerPaul Kelleher

Medical DirectorDr. Ludmilla Tonkonogy

Chief Financial OfficerPaula Aiello

Chief Information OfficerJonathan Miller

Director of Family Support NetworksPaul Carey

Director of Residential ServicesMichael Collins

Director of Outpatient ServicesEvan Graber

Director of Education and Employment ServicesKristin Mayotte

Director of Marketing, Communications, and DevelopmentAmy McCarthy

Director of Human ResourcesLaura Peterson

Director of Community-Based ServicesAnn Toomey-Doane

Director of Quality ManagementElaine Waters-Daverio

Board of Directors:

Michael Keegan - ChairpersonThomas Jenkins - Vice ChairpersonThomas Doherty - TreasurerTom McGregor - Assistant TreasurerMichael Donoghue - Secretary/ClerkSamantha McDonald - Assistant Secretary/Clerk

Licensures, Accreditations And Memberships

• Association of Behavioral Healthcare• Children’s League of Massachusetts• Council for Opportunity in Education• Council on Accreditation, Inc.• Department of Early Education and Care

Licensed as a Child Placement Agency• Department of Elementary and Secondary

Education• Investing in Girls Alliance

• Licensed Mental Health and Substance Abuse Clinic• Massachusetts Association of 766 Approved Private Schools• United Way of Central Massachusetts• United Way of Southbridge, Sturbridge, and Charlton, Inc.• Worcester Area Chamber of Commerce

Board Members

Roy Angel

April Aulick

Paul Belsito

Robert Carnegie

Brian Chandley

Donroy Ferdinand

Anne Gathuo

Anne Kottler

John Lynch

Thomas Manning

Timothy McMahon

Gerard Morales

Christopher Palermo

Christopher Peris

Ralph Rondinone, Jr.

Robert Sigel

Clyde Talley

Donna Truex

Dolly Vazquez

Board Emeriti

George Bernardin

Marilyn Bieksha

Susanne Blatt

William Gardiner III

Georgia Griffith

Patricia Harmon

Gary MacConnell

Mary Elizabeth McGrath

Douglas Meystre

Laurance Morrison

Sally Schenck

Edmond Tinsley

Bruce Wells

Wallace Whitney, Jr.

Y . O . U . , I N C 3 3

www.youinc.org

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Y.O.U., Inc.81 Plantation StreetWorcester, MA 01604508-849-5600