Annual Repair Agreement Portal User Guide Annual Repair Agreement Login Parts Search Order Search Warranty Status Check Reporting Saving a Search Chart Function
Annual Repair Agreement Portal User Guide
Annual Repair Agreement
Login
Parts Search
Order Search
Warranty Status Check
Reporting
Saving a Search
Chart Function
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From: account_admin @rockwellautomation.com [mailto:[email protected]]
Sent: Tuesday, June 5, 2012 10:04 AM
To: Joe User
Subject: Your Rockwell Automation Partner Portal Account Password Has Been Reset
Dear Joe:
Your Rockwell Automation Portal password has been reset to a TEMPORARY password.
Your temporary password is: ***********
Please use the following URL to select a new password:
https://account.rockwellautomation.com
Once you have successfully changed your password you can proceed to the Rockwell Automation Portal and
login with the new password that you select. The Portal URL is:
http://portal.rockwellautomation.com
DO NOT PROCEED TO THE PORTAL BEFORE CHANGING YOUR PASSWORD.
Do not reply to this message as the mailbox is not monitored.
Thank you.
Rockwell Automation
Once registered through your local distributor and
Rockwell Automation personnel, you will be notifi ed
of registration with the following activation email:
1 Login
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Use Annual Repair Agreement to view detailed information on the more than 100,000 products we support as well as view
up to date information on existing repair or exchange orders you have in process.
Click “Repair Services” to open SAP Annual Repair Agreement Portal
Click “Repair Services” from SAP Portal Home Screen
1 Login (Cont.)
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Select “Repair Services Price & Avail”
2 Parts Search
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2 Parts Search (Cont.)
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2 Parts Search (Cont.)
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2 Parts Search (Cont.)
Each part number in SAP has attributes loaded
to show its available services.
Code Description
000 No Repair or Reman Service Identifi ed
003 Priority Service
020 Standard Service
023 Standard and Priority Service
100 Economy Service
103 Economy and Priority Service
120 Economy and Standard Service
123 Economy, Standard and Priority Service
400 Third Party Repair – Electrical
500 Third Party Repair – Mechanical
600 Consumable
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3 Order Search
Note:
* serves as wildcard
“Personalize” option allows you
to manipulate the fi elds visible
Click on “Transaction” Hypertext for order details
. . .e.g., W1443380-Y
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Click “Repair Services Process Display” to search for open orders
Search By:
• Transaction ID*
• Transaction Type*
• Business Partner ID
• Created By (SAP Username that created order)
• Sales Organization
• Posting Date
• Start Date
• End Date
• Product ID*
• Division * indicates easiest to use
3 Order Search (Cont.)
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3 Order Search (Cont.)
Clicking “Repair Report” will open the report generated by the
repair depot, noting details, including probable cause for failure.
Sample
Repair
Report
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4 Warranty Status Check
Select “Part Warranty Check”
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Search By:
• Order Number
• Sold-To Customer (Distributor)
• End Customer
• Part Number
• Order Date
Click “Part Pareto Detail Report”
5 Reporting
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Select “Part Pareto Detail Report”
5 Reporting (Cont.)
Provides report of orders matching criteria
Must enter a minimum of “Sold-To” and “End Customer”
Export toSpreadsheet
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Enter search criteria
Click here to access“Saved Searches”
Enter search name Click “Save”
6 Saving a Search
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Enter desired search criteria
Select “Chart” Function
Change Chart
view options
7 Using Chart Function
Allen-Bradley, Rockwell Automation and Rockwell Software are trademarks of Rockwell Automation, Inc.Trademarks not belonging to Rockwell Automation are property of their respective companies.
Publication GMSA10-UM003C-EN-E – December 2013 Copyright © 2013 Rockwell Automation, Inc. All Rights Reserved. Printed in USA.Supersedes Publication GMSA10-UM003B-EN-E – August 2012