'Annual Meeting. Decision Sciences Institute; 25 … · Contents—Volume 3 INTERNATIONALISSUES TOPICTABLE: ISSUESIN INTERNATIONALMANAGEMENT 1417 Countertrade: Stilla …

1994 ProceedingsDecision Sciences Institute

1994 Annual MeetingNovember 20-22, 1994

Hawaii, Honolulu

VOLUME 3

International Issues

POM - ManufacturingPOM - Service

Quality and Productivity

Pamela Perrewe, Proceeding Coordinator

Florida State University

Michael J. Showalter, Program Chair

Florida State University

UB/TIB Hannover 89

Contents—Volume 3

INTERNATIONAL ISSUES

TOPIC TABLE: ISSUES IN

INTERNATIONAL MANAGEMENT

1417 Countertrade: Still a Viable Strategy forInternational Trade?

John N. Pearson and Laura B. Forker

1417 Road Map to Felicitous Integration of Global

OperationsJaideep Motwani and Susan Kadzban

1417 NAFTA and the U.S. Apparel Industry: Is a

Dinosaur on the Way to Extinctbn?

Yim Yu Wong and Thomas E. Maher

1417 Recent Advances in IP Connectivity in Eastern

Europe, the Former Soviet Union, and Central Asia

Dennis McConnell and Virginia R. Gibson

1418 How Do Bankers Assess Country Risk: A

Disaggregation of Euromoney and Institutional

Investor Risk Indices Using Mathematical ApproachBouchra M'zali, Pascal Lang and Jean-Marc Martel

INTERNATIONAL MANAGEMENT IN

EASTERN EUROPE

1419 A Comparative Analysis of the Benefits and Pitfallsof Countertrade Between US Firms and Eastern

EuropeJohn P. Angelidis, Nabil A. Ibrahim and Faramarz

Parsa

1422 Success Factors of Manufacturing Companies that

Survive the Economic Abyss in the Former Soviet

Republic ofArmeniaAllen G. Greenwood, Arcady Amirian, Aram

Avakian, Hambartsum Chilingarian and Ara

Hakopyan

1425 U.S. Firms and Eastern Europe: A New Look at

StrategyJ. Kim Dedee

TOPIC TABLE: CULTURAL ISSUES IN

INTERNATIONAL OPERATIONS

1428 Proposed State of Organizational ProductivityAttributable to Increased Utilization of Global

Workers

Willie E. Hopkins, Shirley A. Hopkins, Karen Sterkel

Powell and Elaine King Miller

1428 Cross Cultural Differences and Their Impacts upon

Perceptions of EquityRalph C. Freibert, III, Sandra J. Hartman, Lillian Y.

Fok and Maurice F. Villere

1428 Easing Information Technology Across Cultural

Boundaries

Robert J. Mockler and Dorothy G. Dologite

1429 DESIGNING AN INTERNATIONAL

RESEARCH PROJECT:OPPORTUNITIES AND CHALLENGES

P. Candace Deans and Kirk R. Karwan

TOPIC TABLE: ASIA

1430 The Effect of the NAFTA on the Asian Stock Market

Balasundram Maniam

INTERNATIONAL OPERATIONS

1431 A Branch and Bound Algorithm for the

Multi-Period International Facilities Location

Problem

Cem Canel and Basheer M. Khumawala

1434 Japanese Manufacturing in the U.S.

L. Paul Dreyfus and Michael L. Vineyard

1436 Determinants of Facilitator Importance in Global

Procurement: A Structural Model

Laura B. Forker, Joseph I. Scully and Stanley E.

Fawcett

INTERNATIONAL TECHNOLOGICAL

ISSUES

1439 A Review of Intellectual Property Protection Rights

for Software in Australia, New Zealand, and Asian

Countries

Kamlesh T. Mehta and Christopher Allard

1443 An Assessment of Assembly Manufacturing in SpainGustavo A. Vargas

1446 The Application of Information Stage Theories in

HungaryArthur A, Rasher, Stephen H. Goodman and Kenneth

R. Gordon

ASSESSING INTERNATIONAL RISK

1449 The Risky Foreign Markets: Profitability and

AccessibilityKashi Nath Tiwari

1452 International Risk Assessment: A Structured

ApproachM. Murat Tarimcilar, Ronald L. Horswell and

Shahriar Khaksari

1455 Production Decisions When Locations Are in

Different Countries: Application ofLinear

Programming and Stochastic Dominance to

Economic Exposure ManagementSharif N. Ahkam and David W. Pentico

CROSS-CULTURAL MANAGEMENT ISSUES

1458 The Audit Committee: An International PerspectiveCurtis C. Verschoor, Clifford R. Skousen and Rocco R.

Vanasco

1461 The Transferability ofManagement Control SystemsAcross Societal Cultures: Japan, Germany, and the

United States

Coral R. Snodgrass and Edward J. Szewczak

1464 Role Demands, Perceived OrganizationalCharacteristics and Job-Related AffectiveExperiences: A Cross-National Study of Managersand ProfessionalsMichael P. O'Driscoll and Rabi S. Bhagat

STRATEGIC ISSUES IN INTERNATIONAL

MANAGEMENT

1467 Integrated Product Development, SupplierInvolvement, and Project Performance: U.S. and

European PerspectivesLaura M. Birou and Stanley E. Fawcett

1470 NAFTA: An Empirical Study ofAmerican,Canadian and Mexican Operations Manager'sCompetitive Priorities

Norman H. Schein, John W. Kamauff and Robert R.

Bridney

1473 Production Related Strategiesfor Foreign Market

EntryPanagiotis Kouvelis and Vikas Sinha

P/OM: MANUFACTURING

TOPIC TABLE: JIT—STRATEGY AND

TACTICAL PLANNING

1476 A Strategic System View of JIT Success

Mahmoud M. Yasin and Marwan A. Wafa

1476 Controlled Production Planningfor JIT Short-Run

SuppliersBarry C. Latter and Batoul F. Modarress

1476 JIT Interfirm Relationshipfrom the 'Small'

Supplier's Perspective: Six Case Studies

Xenophon Koufteros and Anand S. Kunnachur

1476 Environmental Factors and the JIT Revolution:

Inventory Reduction in U.S. ManufacturingPeter T. Ward and John K. McCreery

1477 Applicability of Just-In-Time in Various Business

Environments

Satish Mehra and Joyce M. Hoffman

SCHEDULING: CONSTRAINED RESOURCES

1478 Production Scheduling Modelfor a CapacityConstrained Machine

Ceyhun O. Ozgur and J. Randall Brown

1481 The Foundations of Theory of Constraints

Rohit Verma

1484 An Evaluation of Order Release Procedures in a

DBR Planning and Control SystemGregory R. Russell and Timothy D. Fry

1487 CUSTOMER FOCUSED OPERATIONS:

A RESEARCH WORKSHOP

Jay S. Kim

JUST-IN-TIME (I)

1488 Rescheduling Policy and Its Effect on Master

Scheduling Performance in Capacity-ConstrainedJust-In-Time Make-to-Stock Environments

Gary M. Kern and Jerry C. Wei

1491 An Integrated JIT Inventory Model

Avijit Banerjee and Seung Lae Kim

1494 Implementing JIT in Uncertain ManufacturingEnvironments

Farhad Moeeni, Susan M. Sanchez and Asoo J.Vakharia

PURCHASING

1497 Managerial Insights into the Interaction Behueen the

Purchasing and Scheduling Processes

Sharma N. Pillutla

1500 Joint Optimization of Product Variety and OrderingStrategyVaidyanathan Jayaraman, Rajesh Srivastava and W.C.

Benton

1503 An Integrated JIT Inventory Model for a Buyer and

a SupplierSeung-Lae Kim, Dae-Sung Ha and Se-Kwon Kim

MANUFACTURING STRATEGY:

FRAMEWORKS

1506 The Knowledge Factory Paradigm: Research

Propositions for World Class OperationsAleda V. Roth and Ann S. Marucheck

1509 Dispersion of Flexible Manufacturing: An IndustryStructure AnalysisRoby Rajan

1512 Manufacturing Strategy Practice: Assessment,

Challenges, and Thoughts for a New Framework

Jay S. Kim

TOPIC TABLE: LOT SIZING ANDINVENTORY MANAGEMENT

1515 Deterministic and Stochastic EOQ: A ComparisonMark G. Tang

1515 The Finite Replenishment Rate Lot Size Model with

Price Dependent Demand

Timothy H. Burweli, Dineshchandra S. Dave, Kathy E.

Fitzpatrick and Melvin R. Roy

1515 Inventory Reduction Through Better ForecastingBangalore P. Lingaraj, Ahmad R. Karim and Ramesh

G. Soni

1515 Joint Optimization of Production Quantity and

Price with a Finite Production Rate

Won J. Lee and DaeSoo Kim

1516 Optimal Two-Stage, Continuous-Flow, Economic

Lot Sizing Decisions

DaeSoo Kim

TOPIC TABLE: MANUFACTURING AND

PROCESS DESIGN

1517 The Impact ofAdvanced Manufacturing Technologyon Business Performance: A Conceptual AnalysisDevraj Agarwal and Michael N. Chanin

1517 Adoption and Diffusion of Advanced ManufacturingTechnology: An Empirical StudyAlan A. Brandyberry

1517 The Economics of the Best Operating Level: Toward

a Macro Theory ofCapacity PlanningPeter W. Stonebraker

1517 Environmental Planning — Forecasting the Supplyand Demand for Emission Reduction Credits

Martin R. Morman

TECHNOLOGY (I)

1518 AMT and Stress: In Search ofan Alternative

Research Model

Corinne M. Karuppan

1521 An Empirical Study: Toward a ModelforImplementation of New Management Technologiesin U.S. Manufacturing Firms

Richard E. White, John N. Pearson and Jeffrey S.Bracker

INVENTORY AND LOT SIZING (I)

1524 Adapting Lot Sizing Techniques to Stochastic

Demand Through Production Scheduling PolicyVincent A. Vargas and Richard D. Metters

1527 The Transition Lot Sizing Problem

Douglas R. Moodie and Lloyd A. Swanson

1530 Evaluation of Stochastic Lead Timesfor Some

Continuous Review Inventory Models

Virginia M. Gempesaw and Duncan K.H. Fong


STRUCTURAL ISSUES

1533 Generic Manufacturing Strategies and Plant

PerformanceSarvanan Devaraj, David G, Hollingworth and RogerG, Schroeder

1536 An Analysis of Generic Manufacturing Strategiesand Plant PerformanceDavid G. Hollingworth and Sarvanan Devaraj

1539 A Modified Parallel Transportation Approach forManufacturing Structure

Reza Eftekharzadeh

TOPIC TABLE: MANUFACTURINGSTRATEGY FRAMEWORK

1542 Developing a Manufacturing Strategy: What Are

the Options?R. "Nat" Natarajan

1542 Manufacturing vs. Service Concentrations in World

Economies: A Cyclical Phenomenon

Antonio Rios and Elizabeth A, Anderson

1543 PATHWAYS FOR CONTINUOUS

IMPROVEMENT: A WORKSHOP ON

DIAGNOSTIC INTERVENTION AND

ORGANIZATIONAL CHANGE

Amitabh S. Raturi and Susan Moehring

MATERIAL REQUIREMENTS PLANNING

1544 Evaluating the Effectiveness of Using Lot-SizingRules to Cope with MRP System Nervousness

Chrwan-jyh Ho

1547 Frequency ofReplanning in a Rolling Horizon

Master Production Schedule for a Process IndustryEnvironment

Ray Venkataraman

1550 Open Order Rescheduling Heuristics in Alternative

Operating Environments

Richard Penlesky and Rajesh Srivastava


COMPETING IN A DYNAMIC

ENVIRONMENT

1553 Understanding Process Industries

Daina R. Dennis and Jack R. Meredith

1556 Romania's Manufacturing Transition to Business

CompetitionRonald J. Ebert, George Tanner, Moise Tuturea, Paul

Dan Brindasu, Liviu Rosea, Dorin Drambarean, Ion

Cosmescu, Dan Cernusca, Sorin Marginean, SimonaStan and Laurean Bogdan

1559 Delivery Performance and Competitive Success

Sheldon R. Smith, Roger J. Calantone and Stanley E.

Fawcett

JUST-IN-TIME (II)

1562 JIT and Rate of ReturnMichael J. Woolfolk and Tathagata Dasgupta

1565 The Impact of Organizational Structure on the Level

of JIT Attainment: Theory DevelopmentXenophon Koufteros and Mark A. Vonderembse

1568 An Evaluation of Just-In-Time in Small

ManufacturingO. Maxie Burns and Tracy D. Rishel

ORGANIZATIONAL ISSUES IN

REENGINEERING

1571 The Role of Infrastructure in Fast Innovation

Barbara B. Flynn

1574 An Organizational Configuration to Support the

Reengineering of Contempory Manufacturing Firms:

A Manufacturing/Logistics PerspectiveMichael Tracey

1577 Functional Analysis: A Frameworkfor PurchasingTransaction AnalysisThomas Y. Choi and Chan K. Hahn

SCHEDULING: DYNAMIC ENVIRONMENTS

1580 Cyclical Scheduling for Cyclical Demand Patterns

Kaushik Sengupta, Vincent A. Mabert and Gerard M.

Campbell

1583 The Impact of Lead Time VariabilityXin X. He and Jack C. Hayya

1586 Comparing Heuristic and Optimal Schedules with

Stochastic Processing Times

Stephen R. Lawrence and Edward C. Sewell

TOPIC TABLE: ARTIFICIALINTELLIGENCE AND MANUFACTURING

INFORMATION SYSTEMS

1589 Engineering Database Management Systems, and

Their Capabilities and Limitations

Ganesh D. Bhatt

1589 A Conceptual Model of Training Practices for JOSSteve V. Walton

1589 Selecting Heuristics for a Two-Stage HybridFlozoshop Using Neural Networks

Enar A. Tunc and Kemal Altinkemer

1589 Integration of Manufacturing with InformationSystems: A Necessary Evil

Srinarayan Sharma and Gregory P. White

1590 The Development of Information Systems in a FMS:

Lessons from the User Involvement Literature in

MIS

Cem Canel and Richard G. Mathieu

PROCESS DESIGN (I)

1591 Yield Managementfor Custom ManufacturingFrederick H. deB Harris and Jonathan P. Pinder

1594 Worst-Case Performance Analysis Using Calculus ofVariations

Scott T. Webster

1597 Intermediate Manufacturing Process Design with

Limited Work-in-Process InventoryElias Kourpas and Timothy L, Smunt

TOPIC TABLE: JOB SHOP SCHEDULING

1600 An Analysis of a Dual Resource Constraint JobShop with a Stochastic Tool Life Constraint

Steven B. Lyman and Vijay R. Kantian

1600 The Effects ofLocal and Global Dynamic InfluenceSystems in Job Shop DispatchingJacob V, Simons, Jr. and David A. Diener

1600 A Problem Size Reduction Technique for Production

Scheduling of Cutting Stock in a Multi-Period,

Multi-Process Facility with Sequence DependentSetupsMichael P. D'ltri

1600 Examination of the Components of OrderReview/Release Rules

Lawrence D. Fredendall, Steven A. Melnyk and V.

Sridharan

1601 Demand Management in a Job Shop Environment

Lawrence D. Fredendall and V. Sridharan

TOPIC TABLE: SCHEDULING RESEARCH

1602 An Artificial Neural Networks Approach to

Multi-Objectives Sequencing on a Single Processor

with Sequence Dependent SetupsKeah Choon Tan and Ram Narasimhan

1602 Performance Evaluation ofa TSP-Based Heuristic

for the Changeover Scheduling Problem

Anthony D. Ross

1602 Theory of Constraints and System's QualityMeasures

Asghar Sabbaghi, J. Mehran and M. Falaki

1602 A BIP Algorithmfor a Production ProcessReza Eftekharzadeh


INTERNATIONAL ISSUES

1603 A U.S. and Japan Comparison: Business and

Manufacturing Strategy Practices in the Machine

Tool IndustrySuresh Kotha and Paul M. Swamidass

1606 Business Environment, Manufacturing Strategy,and Performance: An Empirical Study of SingaporeManufacturersRebecca Duray, Peter T. Ward, G. Keong Leong and

Chee-Chuong Sum

1609 Concerns, Actions and Performance of SingaporeFirms—An Empirical StudyKenneth K. Boyer, G. Keong Leong, Peter T. Ward

and Chee-Chuong Sum

FLEXIBLE MANUFACTURING SYSTEMS

1612 A Heuristic Approach for Designing Flexible

Assembly SystemsAshok Kumar, Sheldon Jacobson, Zubair M.Mohamed and Jaideep Motwani

1615 Operations Scheduling and Tool Loading in a

Flexible Manufacturing SystemKathleen Bentley-Fraser and Joel P. Stinson

1619 Robot Scheduling in Flexible Manufacturing Cells

Houn-Gee Chen and Hector H. Guerrero

TOPIC TABLE: PROCESS DESIGN ANDIMPROVEMENT

1622 Block Plan Design Using the Analytic HierarchyProcess

Les R. Foulds and Fariborz Y. Partovi

1622 BPR: A Systemic Approach and an Assessment ofIts ImperativesSubhashish Samaddar and Pramod Kakkar

1622 The Economic Minimum Loss Quantity and Process

ImprovementRam Ganeshan, Yuanming Guo and Felicien

Kanyamibwa

1622 Analysis of Process ImprovementsforManufacturing Excellence

Janice E. Carrillo and Cheryl Gaimon


THEORETICAL ISSUES

1623 Modernizing Factory Modernization Theory: A

Conceptual Framework and PropositionsMarkham T. Frohlich

1626 Organizational Learning Strategies for Structural

and Cognitive Integration in Concurrent Product

DevelopmentSuk-Ki Hong and Ruidong Zhang

1629 Operations Management at the Crossroads:

Scientific or Non-Scientific from a Philosophy ofScience PerspectiveJohn G. Wacker and Richard J. Van Iten

ASSEMBLY LINE DESIGN

1632 The Impact of Constraint Buffer Size on Flow Line

PerformanceMichael S. Spencer and Leslie K. Duclos

1635 Applying Tabu Search to Estimate the OptimalBuffer Location and Size in Production Lines

Christian M. Lutz, K. Roscoe Davis and Minghe Sun

1638 Balancing the Mean and Variance of Work Load in a

Two-Station Unpaced Line

Hon-Shiang Lau, Yue Zhang and Long-Geng Zhao

GT RESEARCH BASED ON REAL WORLD

PROBLEMS

1640 An Analysis of Cellular Manufacturing in an

Automated Semiconductor ManufacturingEnvironment

James F. Hallas, Charles T. Mosier, Farzad Mahmoodi

and James Fenimore

1643 Manufacturing Cell Formation: Findings from an

Empirical Study of Several Dutch Firms

Jannes Slomp, Erik Molleman and Nallan C. Suresh

1646 Machine Sequences-Based Cell Formation

Shashidhar Kaparthi and Nallan C. Suresh

SUPPLIER RELATIONSHIPS

1649 Early Supplier Involvement in Small and Medium

Size ManufacturersCraig H. Wood and R. Dan Reid

1652 Buyer's Motivation and Supplier Involvement in

Product DevelopmentJanet L. Hartley and Jack R. Meredith

1655 Buyer-Supplier Relationships in a JIT Environment

Sherry A. Bowman

TOPIC TABLE: LEARNING AND

INNOVATION

1658 Lot Sizing Under Setup LearningRam Mohan V. Rachamadugu and Chong Leng Tan

1658 The Effects of Learning and Forgetting in Cellular

Manufacturing Systems

Allison McKinney Wilkins

1658 Attaining Success in Product Development Through

Quality Functional Deployment: An ExploratoryStudyTom Van Fossen, Mark A. Vonderembse and T.S.

Raghunathan

1659 FUZZY MULTICRITERIA MODELS

AND DECISION SUPPORT SYSTEM

FOR QUALITY FUNCTION

DEPLOYMENT

Herbert Moskowitz and Kwang Jae Kim

PRODUCTION PLANNING AND CAPACITY

1660 Bridging the Gap Between Theory and Practice ofHierarchical Production Planning SystemsGermaine H. Saad

1663 Capacity Planning in the Process IndustryJack L. Martin, Stuart J. Allen and Edward W. Schuster

1666 The Impact and Interaction of Production Planningand Flexibility within a Job Shop Environment

Mary Jo Maffei and W. Rocky Newman

TOPIC TABLE: CELLULAR

MANUFACTURING AND FLEXIBLE

MANUFACTURING SYSTEMS

1669 Combined Effects of Machine Flexibility, LoadingPolicies, and Demand Variability on the Operational

Performance of an FMSZubair M. Mohamed and John J. Bernardo

1669 Efficient Heuristics for Designing a ManufacturingCell

Chun Hung Cheng, Ashok Kumar and JaideepMotwani

1669 Resource Management in Linked-Cell

Manufacturing Systems: Preliminary InvestigationsDarwin J. Davis and Vincent A. Mabert

TOPIC TABLE: GLOBAL MANUFACTURING

1670 The Views of Operations Managers and Academic

on POM Courses

Shahram Taj, Amir M. Hormozi and Bahman Mirshab

1670 Forecasting Accuracy and ManufacturingManagers: The Resultsfrom the United KingdomJohn G. Wacker and Linda G, Sprague

1670 Corporate Objectives: Are They Country and

Industry Specific?Nagraj Balakrishnan and Amiya K. Chakravarty

1670 Local Design vs. Global Design: A StrategicBusiness Choice

Debasish N. Mallick, Panagiotis Kouvelis and Samar

K. Mukhopadhyay

1671 Global Manufacturing and New Product

Introduction

John E. Ettlie

TOPIC TABLE: MRP AND PRODUCTION

PLANNING

1672 Evaluation of the Sepehri-Silver-New Heuristic in

MRP Systems: Part I

Ibrahim S. Kurtulus

1672 Freezing in Multi-Level MRP Systems with

End-Item Safety Stock

Sukran N. Kadipasaoglu, V. Sridharan and R.

Lawrence LaForge

1672 Bowman's Model Revisited: The Case of Producingon the Diagonal of the APP Matrix

Mohamed A. Youssef

MANUFACTURING PERFORMANCE ISSUES

1673 An Examination of Performance Measurement in a

Theory of Constraints Environment: Case StudyObservations and Results

Archie Lockamy III and Michael S. Spencer

1676 A Simulation Evaluation of Varying Batch-Sizes in

a Sausage-Processing OperationPatrick R. McMullen

1679 Backward Integration and Manufacturing Focus: An

Empirical Study of Performance ImplicationsEmma Jane Riddle and James W. Pearce

ix

MANUFACTURING INFORMATION

SYSTEMS

1682 Aligning IT Applications in Manufacturing with

Competitive Priorities and Process Structure

Ravi Kathuria and Magid Igbaria

1685 Expert Systems in POM: Current Practice and

Future ProspectsVaidyanathan Jayaraman and Rajesh Srivastava

1688 An Artifical Intelligence Approach to DesigningMixed-Model Assembly Lines

Lance A. Matheson, Yow-Yuh Leu and Loren P. Rees

EMPIRICAL RESEARCH ISSUES (I)1690 Manufacturing Strategy and Practice: A Framework

for Integrating Results of Empirical Field Research

Karen A. Brown

1693 An Empirical Model of the Setup-ReductionInvestment-Cost RelationshipJohn P. Leschke

1696 Identifying Sources of Job Shop Variance: Using

Empirical Data within a Simulation StudyRobert J. Marsh and Steven A. Melnyk

CELLULAR MANUFACTURING AND

GROUP TECHNOLOGY (I)

1699 Operating Characteristics of Period Batch Control

Daniel C. Steele and Manoj K. Malhotra

1702 Parr Grouping Models and Their Effects on the

Makespan and Routing Flexibility ofan FMSZubair M. Mohamed, Ashok Kumar and Yunus

Kathawala

1705 A Simulation Study ofa Manufacturing Cell

ApplicationAjith R, Pai, Udayan Nandkeolyar and Mesbah U,

Ahmed

SCHEDULING: POLICY ISSUES

1708 An Integrated System for Analyzing Nurse Staffingand Scheduling Policies

Ray Venkataraman and Michael J, Brusco

1710 Commensurate Customer Priorities and SchedulingRules in Job ShopsJohn Jensen, Patrick R. Philipoom and Manoj K.

Malhotra

1713 Short-Term Performance Predicting and Diagnosisfor Shop Floor Control

Paul P.M. Stoop, J. Will M. Bertrand and Come"

W.G.M. Dime

INNOVATION AND LEARNING

1716 Firm Innovation History and CompetitiveAdvantage: A Resource-Based View Analysis ofManufacturing Process Technology Innovations

E. James Flynn and Kimberly A. Bates

1719 A Modelfor the Learning, Forgetting and

Relearning Cycle in Projects with PreemptionRobert C. Ash, Dwight E. Smith-Daniels and James C.

Hershauer

1722 Just-In-Time New Product Development: A Model

for Incremental Innovation

Anthony L. Patti and James P. Gilbert

EMPIRICAL RESEARCH ISSUES (II)

1725 An Empirical Research of Variables that InfluenceManufacturing Cell Design and ImplementationMoo-Jin Choi and Minjoon Jun

1728 The Effectiveness ofShort-Run SPC Techniques in

the JIT Manufacturing Environment in Japan: An

Empirical StudyGyu C. Kim and Eiji Takeda

1731 Time as a Performance Metricfor Firm's

Responsiveness: An Empirical AnalysisMohamed A. Youssef

PROCESS DESIGN (II)

1734 The Evaluation of Process Flexibility for Classic Job

Shops Using a Knowledge-Based Simulator

Kurt A. Pflughoeft and George K. Hutchinson

1737 Design ofa Manufacturing Cell with MultipleObjective Performance Measures

Taeho Park

1740 Solving Unidirectional Flowpath Design Problems

for Automated Guided Vehicle Systems Using Tabu

Search Based Heuristics

Wen-Chyuan Chiang, Panagiotis Kouvelis and

Chou-Hong Jason Chen

INVENTORY AND LOT SIZING (II)

1743 An Integrated Production and Purchase Lot SizingModel with Work-in-Process Inventories

Jae-Dong Hong and Jack C. Hayya

1746 Production Lot Sizing with Imperfect Production

Processes

Yuanming Guo and Holly S. Lewis

1749 Jointly Constrained Order Quantities and the

Natural Inventory CycleN. Narasimha Murthy, W.C. Benton and Paul A.

Rubin

CELLULAR MANUFACTURING AND

GROUP TECHNOLOGY (II)1752 Cellular Production Systems: A Concurrent Cluster

Analytic Framework

Charles T, Mosier and G.E. Martin

1755 An Evaluation ofGroup Scheduling Rules

Gregory V. Frazier

1758 An Analysis of Maintenance Policies in a Cellular

Manufacturing Environment

Catherine M. Kelly, Farzad Mahmoodl and Charles T.

Mosier

LOCATION AND LOGISTICS

1761 Logistical Complexity and the Optimal Method ofProductivity ImprovementJeffrey L. Funk

1764 A Partial Enumeration Algorithm for Static

Capacitated Location Problems

Paul A. Rubin and W.C. Benton

1767 Dynamic Facilities Location: A Heuristic Solution

Procedure with a Comparative AnalysisCem Canel, Ravija Badarinathi and Basheer M.

Khumawala

SCHEDULING: JOB SHOP ISSUES

1770 Scheduling to Acheive Multiple Criteria in an Air

Force Depot CNC Machine ShopDaniel J. McFeely, Wendell P. Simpson III and JacobV. Simons, Jr.

1773 An Evaluation ofShop Scheduling and Material

Movement Factors

Brian E. Porter and F. Robert Jacobs

KANBAN

1776 A Simulation Analysis ofa Dual-Kanban Flow-ShopAlireza Ardalan

1779 Dynamic Flow Control: A Dynamic Kanban SystemSeonmin Kim, Charles F. Turner, III and K. Roscoe Davis

1782 Assessing the Impact of Uncertainty on Kanban

Systems Performance: A Frequency Domain

ApproachSusan M. Sanchez, Farhad Moeeni and Paul Sanchez

ENVIRONMENTAL ISSUES

1785 Integrating Environmental Issues with OperationalDecision Making: Two Expanded ModelsW. Rocky Newman and Mark D. Hanna

1788 Relating Environmental Management Strategy to

Manufacturing PerformanceRobert D. Klassen

1791 The Impact of Recent European EnvironmentallyResponsible Manufacturing Initiatives: Status,

Trends, and Implications for Global Automobile

ManufacturersKenneth R. Gordon, Arthur A. Rasher and Stephen H.

Goodman

TIME-BASED COMPETITION

1794 A Contingency View of Time-Based Competition in

Manufacturing OperationsCecil C. Bozarth and Steve Chapman

1797 Time-Based Competition in the Furniture IndustryJames M. Yeomans, Shawnee K. Vickery, Cornelia L.

Droge and Robert E. Markland

1800 A Frameworkfor Research in Time-Based

CompetitionSteven A. Melnyk and Robert B. Handfield

TOPIC TABLE: EMPIRICAL RESEARCH IN

PERFORMANCE MEASUREMENT AND

MANUFACTURING STRATEGY

1803 World Class Manufacturing Practices of Selected

Manufacturing OrganizationsJaideep Motwani and Yunus Kathawala

1803 Manufacturing Performance: Who's in the Driver's

Seat?

David G. Hollingworth

1803 Manufacturing Strategy and Production

Competence: A Conceptual Framework

P. Fraser Johnson and John W, Kamauff

1803 Developing Measuring Instruments for OperationsManagement Constructs

Suresh K. Tadisina and Gregory P. White

1804 An Investigation of Lean Production SystemQtaracteristics in the Machine Tool IndustryAmitabh S. Raturi, George Graen, Yong Kim, RajanKamath and Pamela Brandes-Duncan

TOPIC TABLE: THE PURCHASING

FUNCTION AND SUPPLIER

RELATIONSHIPS

1805 Supplier Location Implications of the North

American Free Trade AgreementErnest L. Nichols, Jr.

1805 Examining the Bases for Cooperative Alliances:

Comparing Matched Buyer-Supplier ResponsesF. Ian Stuart and David McCutcheon

1805 Effect ofLTL Rates on Lot Sizes

Joseph R. Carter, Bruce G. Ferrin and Craig R. Carter

1805 Status and Recognition of the Purchasing Function

in the Electronic IndustryJohn N. Pearson, Lisa M. Ellram and Craig R. Carter

1806 EDI—Progress, Problems, and Benefits for Small

Firms Supplying Large Manufacturers: A Case

Study and AnalysisRhonda R. Lummus and Leslie K. Duclos

TOPIC TABLE: JIT-IMPLEMENTATION

1807 Success in JIT Implementation: The Critical Elements

Christina D. McCart and Ina S. Markham

1807 JIT Implementation in a Job ShopC. Surender Reddy

1807 Implementation ofJIT Systems in Korea

Jin H. Im and Il-Woon Kim

MULTI-ECHELON INVENTORY SYSTEMS

1808 Managing Inventory in Multi-Echelon Distribution

Systems with Uncertain Demand

Shitao Yang and D. Clay Whybark

1811 Stock Redistribution in Two-Echelon LogisticsSystemsLouise P. Bertrand and James H. Bookbinder

1814 A Comparison of Depot Return Policies forMulti-Echelon Inventory Systems

John R. Willems and S- Christian Albright

SCHEDULING: FLEXIBILITY ISSUES

1817 Performance Improvements with Sequencing

Flexibility: Analytical Insights and Experimental

InvestigationNallan C. Suresh

1820 Worker Flexibility in Presence of Transfer DelaysHemant V. Kher and Manoj K. Malhotra

SCHEDULING: SINGLE-MACHINE

PROBLEMS

1823 Optimal Due-Date Assignment and Sequencing in a

Stochastic Single Machine Problem

Hossein M. Soroush

1826 Single-Machine Sequencing with Earliness and

Tardiness Penalties

J. Chris Sandvig


COMPETITIVE PRIORITIES

1829 Manufacturing Competitive Priorities: Testing the

Nakane-Hall Cumulative Model

Margaret A. Noble and Roger W. Schmenner

1832 Ranking the Competitive Priorities of a

Manufacturing OrganizationMohamed A. Youssef

1835 Environmental Effects on Integrated Product and

Process Decisions: A Structural Modeling StudyPaul T. Dunn and Jay S. Kim

TECHNOLOGY (II)

1838 A Fuzzy Clustering Procedure for Evaluation ofRobots

Moutaz Khouja and David E. Booth

1841 Common Delivery Cycle Inventory Replenishment

for a Vendor and Multiple Buyers ThroughElectronic Data InterchangeAvijit Banerjee and Snehamay Banerjee

P/OM SERVICE

SERVICE OPERATIONS STRATEGY

1844 The Service Process/Service Package Matrix;

Implications for Strategic Service ManagementDeborah L, Kellogg and Winter Nie

1847 The Role of Wholesalers in the Caribbean Resort

Hotel IndustrySheryl E. Kimes and Douglas C. Lord

1850 Operations Improvement Strategies and Financial

Performance of Large U.S. Banks

Rhonda L. Hensley, Elliott D. Minor, III, D. RobleyWood, Jr., Deborah L. Cowles, Glenn H. Gilbreath

and Michael W. Pitts

1853 TEACHING SERVICE OPERATIONS

MANAGEMENT

Michael J. Maggard

WORKFORCE SCHEDULING (I)

1854 Overtime Schedules for Full-Time Service Workers

Fred F. Easton

1857 Increasing Labor Flexibility Through Cross-Trainingin Service Operations ManagementSusan P. Johnson

TOPIC TABLE: QUALITY AND

PRODUCTIVITY (I)

I860 Measuring Quality and Productivity in a SystemsDevelopment OrganizationBangalore P. Lingaraj and Farhad M,E. Raiszadeh

1860 Linking Service Operations with Corporate StrategyDavid P. Cook and Chen H. Chung

1860 Managing Customer Service Quality: In Search ofa'No Cost' Solution?

Sunil Babbar and David J. Aspelin

1860 Conditional Customer Waiting Time Query System:Simulation Approach to Customer Waiting Time

Feedback

Jim Q. Chen

1861 A Review of Service Guidelines/Standards in the

Service Sector

Michael J. Maggard and Mark M. Davis

TOPIC TABLE: SERVICE APPLICATIONS,POLICIES AND STRATEGIES

1862 New Management Policies to Improve the

Effectiveness of Multi-Station Service OrganizationsDonald H, Hammond

1862 Batching Heuristics for Order Processing in a

Warehouse

Robert A. Ruben and F. Robert Jacobs

1862 Integrating the Customer into Service OperationsDecisions: Towards Better Measures for Planningand Control Research

John C. Goodale

1862 The Location of the Sub-Regional Office: An

Emerging Issue in Government and Service IndustryLillian Y. Fok, Sandra J. Hartman and Wing M. Fok

TOPIC TABLE: HEALTH CARE SERVICES

1863 Medical Technology and Management Practices

Kimberlee D, Clason and David C. Wieters

1863 An Empirical Analysis of Hospital Operations

StrategyTimothy W, Butler and G. Keong Leong

1863 A Simulation Study ofthe Intensive Care Unit in a

HospitalSeung Chul Kim, Karl K. Young and Waiman Cheung

APPLICATIONS OF P/OM TECHNOLOGY

IN HEALTH CARE

1864 Assessing Alternative Layouts within the Blood

Donation Process: A Simulation ExperimentSteven A. Melnyk, Mark Pagell and Gail E, Jorae

1867 Performance Measures for Operations StrategyResearch in the Hospital IndustryMelody J. McCracken and Thomas F. Mcllwain

1870 Analysis of Nursing Home Care Using DEA

James A. Fitzsimmons, Nkihii Jain and Jo Ann Miller

Duffy

1873 WORKSHOP: SERVICE OPERATIONS

MANAGEMENT IN ACTION: THE

RESORT HOTEL INDUSTRY

Sheryl E, Kimes

INTEGRATION & SCHEDULING

1874 Improving Personnel Scheduling at Airline Stations

Michael J. Brusco, Larry W. Jacobs, Robert J.

Bongiorno, Duane V. Lyons and Baoxing Tang

1877 A Model for Processing Documents with Several

Timeliness Goals

Joyce S. Mehring

1880 Integrating Marketing, Operations, and Purchasingto Obtain a Value Positioning StrategyRobert L. Bregman

SERVICE QUALITY (I)1883 Modeling the Impact of Service Quality on

Customer Loyalty and Retention: A Neural Network

ApproachRavi S. Behara and Jos Lemmink

1886 The Service Quality Priority ModelJanelle Heineke and Mark M. Davis

1889 Empowerment and Service Quality: An Analysis ofEmpirical Data

Joyce L. Grahn, David M. Lyth and Robert Johnston

TOPIC TABLE: SERVICE OPERATIONS

STRATEGY

1892 World Class Service—A Moving TargetHeike Schiele and Andr6 M. Everett

1892 A Simulation Study of the Performance ofDistribution Requirements Planningfor a

Multi-Echelon Production-Distribution SystemSatya S. Chakravorty and J. Brian Atwater

1892 Quality Function Deployment: An Essential

Element in Developing Successful Service

Operations StrategiesL. Drew Rosen

1892 Computer Systems Strategic Operations in Air

Cargo Carriers

Nancy L. McQuillen


PRODUCTIVITY (II)

1893 Delivering Quality Service in the International

Hospitality Industry: A Comparative StudyMasood A. Badri, Donald L. Davis and Donna F. Davis

1893 Measuring Service Quality at a UniversityAcademic Advising OfficeElizabeth A. Anderson and Frank Kelley

1893 Quality and Productivity Improvement in Services:

A Critical Need for Effective Measurement and

AnalysisRavi S. Behara

1893 Service Productivity: A Holistic ApproachMary R. Lind and Joanne M. Sulek

HEALTH CARE AND TECHNOLOGY

1901 Reengineering the Hospital: Assessing Strategic

CapabilitiesAleda V. Roth, Susan Paul Johnson and Nancy M.

Short

1904 Service Industry Robotics: Examples in Health Care

Joseph N. Khamalan and David M. Dilts

1907 Health Service Back Room Operations: Children's

Hospital Medical Records DepartmentLouis Chin, Larry R. Dolinsky and George Adler

1910 EDITOR'S PANEL—PRODUCTION/

OPERATIONS MANAGEMENT

Robert Johnston

SERVICE QUALITY (II)

1911 Identifying the lnforntation Requirements to Deliver

Quality Service

Blair J. Berkley and Amit Gupta

1914 Service Quality: Sources ofSatisfaction and

DissatisfactionRobert Johnston

1917 Analytical Hierarchy Approach for Analysis andEvaluation of Service QualitySamia M. Siha and Germaine H, Saad

HEALTH CARE ORGANIZATIONS

1920 A Health Care System that Works: Focus on the

Organizational Level

Janelle Heineke, Stephen Davidson and Marion

McCollom

1923 Patient-Focused Health Care Delivery: GainingCompetitive Advantage through OperationalRestructuringSharon Schweikhart and Vicki L. Smith-Daniels

P/OM APPLICATIONS IN SERVICES (II)

1926 Making Inventory/Production Decisions Under

Resource Constraints for Multiple Perishable Items

Amy Hing-Ling Lau, Hon-Shiang Lau and Yue Zhang

1928 An Integrated Inventory-Location Model with

Concave Transportation Costs

Ashok Kumar

1931 The Application of Group Technology Principles to

Service Operations: A Case StudySamia M. Siha and Barbara J. Lutz

P/OM APPLICATIONS IN SERVICES (in)

1934 Why Are My Two Favorite Sessions AlwaysScheduled at the Same Time, and What Can

Management Science Do About It?

Scott E. Sampson and Elliott N. Weiss

1937 A Queuing Analysis of Alternative Service Process

DesignsChwen Sheu and Ram P. Mohan

P/OM APPLICATIONS IN SERVICES (I)

1894 Inventory and Capacity Management of Natural

Gas in a Deregulated Environment

E. Seth Wilson and Michael L. Vineyard

1897 A Novel Approach to the Discontinuous Labor Tour

Scheduling Problem

Tony R. Johns

1898 Demand Management—Today's Challenge forService Industries

Richard E. Crandall and Robert E. Markland

xiii

WORKFORCE SCHEDULING (II)

1940 A Triply-Implicit Integer Programming Modelforthe Optimal Scheduling ofShifts and Breaks UsingHeterogeneous EmployeesGary M. Thompson

1941 An Analysis of Action Times in Workforce ShiftSchedules

Gary M. Thompson

1942 Improving the Dispersion of Surplus Labor in Labor

Scheduling Solutions

Michael J. Brusco and Tony R, Johns

SERVICE QUALITY APPLICATIONS

1944 Is Internal Service Quality Performance Related to

Customer Satisfaction in a Telephone Repair Process?

Darryl D, Wilson and David A. Collier

1947 Customer Perceptions ofService Quality in FastfoodRestaurants

Hokey Min and William P. Galle, Jr.

1950 Perception Paradox: Airline Service Quality Issues

Raymon Haynes and Jennifer K. Percy

QUALITY AND PRODUCTIVITY

1953 THE CHANGING OPERATIONS

MANAGEMENT RESEARCH

PARADIGM: WHERE DO QUALITYAND OPERATIONS STRATEGY FIT?

Sue P. Siferd

TOPIC TABLE: QUALITY IMPROVEMENT

1954 The ISO-9000/Q90 Management Representative:

Implications for Education in Quality Science

James R. Stewart and Larry W. Jacobs

1954 An Empirical Investigation ofISO 9000 QualityStandards, Registration Process, and CompetitiveEffectsPeter Haug

1954 A Longitudinal Study of Employee Perception ofEmpowerment: Are We "Walking the Talk?"

James M. Grayson, Donald R. Herttenberger and

Nabil Ibrahim

1954 Tlie Effects of Corporate Level Variables on Brand

QualityDavid J. Flanagan, Robert H. Landeros and Matthew

A. Waller

1955 Taguchi's Parameter Design: An Application to

Human Factors

Amy Z. Zeng

PRODUCTIVITY IN ACADEMIA

1956 A Ranking of POM Research Productivity at U.S.

Business Schools

Scott T. Young, Bradley C. Baird and Madeleine C

Pullman

1959 Quality Principles in the Academic Research and

Publication Process

Marvin D. Troutt

1962 Activity Analysis for Controlling Productivity and

Quality in Academic Units: A ConceptualFramework

Khalid A. Razaki and Rathindra Sarathy

1966 SYMPOSIUM: IMPLEMENTATION OF

TQM/JIT IN PACIFIC-ASIAN NATIONS

Sang M. Lee and Jin H. Im

TOPIC TABLE: QUALITY COSTS

1967 Measuring the Costs of Quality: An ApplicationKathleen L. Rust and Mehmet C. Kocakulah

1967 The ISO 9000 Standards: How Far Along Are We?

Marilyn K. Hart

1967 Simulation Study of Quality Costs

Stephen H. Goodman, Kenneth R. Gordon and Arthur

A. Rasher

1967 Company Leanness: Is It Robust and Does It AffectBusiness PerfornmnceJean-Pierre Amor

1968 Investments in Manufacturing Quality: A Responseto Increased Demand in Product VarietyRobert H. Burgess and Cheryl Gaimon

1969 PANEL DISCUSSION ON

IMPLEMENTING A BETTER IDEA:

HOW FORD MOTOR COMPANY WAS

ABLE TO BLEND TOTAL QUALITYMANAGEMENT, O.D. AND ETHICAL

DECISION-MAKING

William M. Lindsay

1970 QUALITY MANAGEMENT IN THE

CURRICULUM

Gary M. Kern

SAMPLING PLANS

1971 Developing Economic Sampling PlansforDestructive Testing Environments with Simulation

S. Thomas Foster, Jr., Gary Dickerson and Stephen A

DeLurgio

1974 Impact ofInspection Errors in Presence ofBayesian

SamplingIshpal Singh Rekhi, Herbert Moskowitz and Jen Tang

1977 Using Simulation to Evaluate OperationCharacteristics of Complex Inspection Plans

Edward P. Markowski

TOPIC TABLE: SPC

1980 Using X-Bar and R-Chart Clues to Stabilize SyringeLengths: An SPC Case StudySamar N. Mukherjee and LeRoy A. Franklin

1980 Control Charts as a Graphical Analysis of Variance

Samia M. Siha and Rhonda R. Lummus

1980 Simulation Testing of Autocorrelation Control Charts

Umit Akinc and J, Gaylord May

1980 Applying Statistical Quality Control Techniques to

Business Logistics Activities

Eduardo G. Mendez and John N. Pearson

1981 Sensitivity of Detecting a Stratum Shift in a

Multi-Strata Production Process Using X and R

Charts

R.C. Baker and Atul Agarwal

QUALITY IMPROVEMENT AND THEHUMAN FACTOR

1982 A Case Study of Total Quality Management and

Organizational ChangeRobert B. Handfield and Soumen Ghosh

1985 A Test of the Effect of Task Feedback and LeadershipBehavior on Quality Improvement on a

Manufacturing Task

Christine M. Shea and Jane M. Howell

1988 Applications ofFuzzy Sets to Quality ImprovementChao-Hsien Chu and Te-Ching Chang

DYNAMIC PROCESS CONTROL

1991 A Simple Method of Finding the Optimum Process

Target and Profitsfor a Canning OperationChandrasekhar Das

1994 Statistical Quality Control and Social Processes: A

Drug Testing ApplicationLance A. Matheson, Pamela K. Lattimore and JoannaR. Baker

1997 A Simulated Annealing Scheme Applied to

Economic Design for On-Line Process Control with

Process DynamicsShihyu Chou and Min-Chiang Wang

QUALITY AND PROCESS INPUTS

2000 Management Factors That Contribute to Successfuland Timely Supplier Quality CertificationBarbara A. Price, Kelly Price and Thomas P. Enright

2003 Designing Product Quality Through ComponentQuality DesignBarin N. Nag, Bharat A. Jain and Sharma N. Pillutla

2006 Improving the Quality of Purchasing Decisions

Kiron A. Shastry, David M. Miller and Charles P.

Schmidt

QUALITY IMPROVEMENT AND

INFORMATION

2009 Accountingfor Total Quality Management (TQM):

The Activity Based Costing (ABC) SystemsPetros C. Christofi and Seleshi Sisaye

2012 A Framework for Information Systems QualityHenry D. Crockett and Gillian R. Hall

2015 Quality and Productivity: Improvements ThroughWorker Skill and Information Technology Systems

Karen Napolean and Cheryl Gaimon

ISO 9000

2018 Scaling the Peaks Toward ISO 9000 Certification:The Cliff Hanger Company Accepts the Challenge!Madeleine E. Pullman and Susan A. Chesteen

2021 An Examination ofISO 9000 and Its Implicationsfor U.S., German, and Japanese Firms Operating in

the U.S.

Barbara E. Withers and Maling Ebrahimpour

2024 What Makes ISO 9000 Organizations So Special?An Empirical Study ofQuality Culture Values

David M. Lyth and Larry A. Mallak

CUSTOMER SATISFACTION

2027 Measuring Satisfaction with University Services: A

TQM ApplicationChristian N. Madu, Chu-hua Kuei, Ifeanyi E. Madu

and Chinho Lin

2030 Quality Practices to Improve Customer Satisfaction(QPTICS): An Instrument Validation

S. Subba Rao, Weidong Xia and T.S. Raghunathan

2033 An Alternative Explanation ofConsumer

Satisfaction: A Consumer Involvement ApproachStanley D. Sibley and Soo-Young Moon

THE CUSTOMER AND PRODUCT/SERVICEQUALITY

2036 A Customer Cost of Quality Framework

Deborah L. Kellogg and William E. Youngdahl

2039 An Empirical Study of the Effects of SolicitingCustomer Complaints and ComplimentsScott E. Sampson

2042 An Empirical Comparison of Service QualityBetween a Service Provider and the Internal

Customer in the Public Sector

Daniel S. Cochran and Robert A. Orwig

TOPIC TABLE: TQM

2045 The QI Story: An Essential Part of TQMRichard L. Luebbe and Byron J, Finch

2045 Impact of Quality Management Upon Sltare Price

Ravi Anshuman, Grant McQueen and Kristie W.

Seawright

2045 Strategic Customer Orientation ofTQM Firms

Ned Ellington, Joe D. Jordan and Richard H. Deane

2045 An Examination of U.S. Manufacturing Firms at

Various Stages of TQM ImplementationEnar A. Tunc and Renu Ramnarayanan

QUALITY IN DESIGN

2046 The QFD-GSS Marriage: Computer-SupportedCollaborationfor Quality in DesignPierre A. Balthazard and Vidyaranya B. Gargeya

2049 Facilitating End-Users' Choice of a Screen PrototypeVersion Through An End-User Group Decision

Support System Technology-Based Joint ApplicatwnDesignJ. Olu Omolayole

2052 Environmentally Conscious Product Design: A Goal

Programming ApproachSanjay Bahl and Boubekeur Rahali

INTERNATIONAL ISSUES IN QUALITYIMPLEMENTATION

2055 Quality in the Maquiladora IndustrySameer Prasad and Jasmine Tata

2058 Factors Influencing the Effectiveness of TQM

Programs in Maquiladora OperationsSameer Prasad, Ron G. Thorn and Jasmine Tata

2061 The Impact ofManufacturing and Logistics Qualityon Firm Performance and Global Reach

Stanley E. Fawcett, Roger J. Calantone and Sheldon R.

Smith

SERVICE QUALITY2064 Competitive Benchmarking of Fastfood Restaurants

Using the Analytic Hierarchy Process and

Competitive Gap AnalysisHokey Min

2067 An Empirical Investigation into Quality in the

Trucking Service IndustryLeon B. Crosby and J. Michael Pearson

2070 A Systems Approach to Providing Quality Service

Joanne M. Sulek and Mary R. Lind

QUALITY IN ACADEMIA

2073 An Analysis of Undergraduate Student Evaluations

of Instruction

Bruce C. Raymond and Harry C. Benham

2076 A Structural Equation Model of Service Quality and

Student Satisfaction in Business Education

Rohit Verma, John C. Goodale and Scott T. Young

2079 Improving Quality in Higher Education: A

Conceptual Model

Kevin Almeida, Yar Ebadi and Chwen Sheu

QUALITY AND COMPETITIVE MARKETS

2082 Product Quality and Timing Under CompetitionShirish D. Chikte and Sudhakar D. Deshmukh

2085 Determination of Optimal Price Policies for Durable

Goods Subject to Continuous Quality ImprovementsRam Narasimhan, David E Mendez and Soumen

Ghosh

QUALITY AND STRATEGY

2088 The Pitfalls of Reactive Quality Management: A

Casefor Strategic Quality PlanningS. Thomas Foster, Jr.

2091 The Role of Quality in Exporting: Relationshipsbetween Product Strategy, OrganizationalCharacteristics and Export Success

Granger Macy and Bruce Barringer

2094 Total Quality Management's Role in the

Manufacturing Strategic Planning Process

Jack S. Cook and Laura L, Cook

A KALEIDESCOPE OF THOUGHT

2097 Continuous Quality Improvement: The Stochastic

Dominance ApproachR. "Nat" Natarajan

2100 The Impact of Quality Awards in the United States

Timothy M, Bergquist

2103 Motivation to Adopt the ISO 9000 QualityStandard: A Survey of Current ApplicationsSathiadev Mahesh

STATISTICAL ISSUES IN QUALITYCONTROL

2106 Monitoring AutocorreJated Processes UsingMultivariate Quality Control Charts

A.J. Alwan and Layth C, Alwan

2109 Eliminating Subjectivity in a Normal ProbabilityPlotfor Unreplicated Factorial DesignsWilliam J. Kasperski, Helmut Schneider and Lawrence

Magee

2112 Adjusting the S-Chartfor Detecting Both Increases

and Decreases in the Standard Deviation

Charles W. Champ and Cynthia A. Lowry

SPC (I)

2115 The Control Limits for the Ratio Chart

Nazario D. Ramirez-Beltran

2118 A Proposed Multivariate Continuous ImprovementCliartfor Total Quality ManagementJeffrey L. Snow

2121 Using Control Charts to Monitor Customer

Satisfaction DataDon G, Wardell and Mario R. Candia

QUALITY AND PERFORMANCE

2124 Evaluating the Relationship Between Total QualityManagement and Quality PerformanceLaura B. Forker and David E. Mendez

2127 Centralization's Impact on Productive Use ofInventories

Anil Kukreja, Charles P. Schmidt and David M. Miller

2130 An Empirical Investigation of the Impact of

Inventory Turnover on the Financial Performance ofFirms

Nitin Malik and Vinod R. Singhal

SPC (II)

2133 Service Quality in the Hospitality IndustrySusan A. Chesteen and Collin J. Watson

2136 Using Quality Control Tools to Improve InventoryAccuracyTimothy M, Bergquist and Gregory V. Frazier

2139 The Effect ofPre-Set vs. Calculated Control Limits

with Samples of Size 5 on the Shewhart X-Bar

Control Chart in the Presence of PositivelyAutocorrelaled Data

Martha M. Harvey and Victor R. Prybutok

TOPIC TABLE: TQM IMPLEMENTATION

2142 Quality Management Practices in the MaquiladoraIndustry: A Conceptual Framework

Luis E. Solis

2142 TQM Implementation: Breaking Through the

Barriers

Sunil Babbar and David J. Aspelin

2142 ESS; A Key for Enhancing Senior Executive

Leadership in Total Quality ManagementSean B. Eom, Demetrius Karathanos and S.J. Stough

xvi


PRODUCTIVITY IN EDUCATION

2143 Personal TQM Use in Undergraduate OperationsManagement Classrooms: Observations and AnalysisWilliam M. Lindsay

2143 A Violation of Assumptions: Why TQM Won't

Work in the Ivory Tower

Lawrence J. Jauch and Robert A. Orwig

2143 Improving Student Evaluation of Teaching:Principles and Methods of TQM in Practice

Stuart H. Warnock, Peter J. Billington and James H.

Browne

2143 Evaluating the Quality of Business Education UsingStudent SurveysXiande Zhao

2144 An Empirical Analysis of the Basic QualityManagement Course in Business Schools

Ghasem H. Manoochehri and Gustavo A. Vargas


INFORMATION

2145 Information Usefulness: A Function of QualityInitiatives

Patsy G. Lewellyn

2145 SPC EXpert: An Evaluation of Statistical Process

Control SoftwareBelva J. Cooley

2145 Examining Software Qualityfrom Customer Point

of View

Srinarayan Sharma

TOPIC TABLE: PRODUCTIVITY

2146 Human Resource Planning Model: A Tool to Boost

ProductivityJames Stoeckmann and Jane E. Humble

2146 Using the TQM Matrix Evaluation Modelfor

Project ManagementMary Ann Murray and Marc P. Lynn

2146 Enhanced Productivity Through Teamwork and

EmpowermentMichael E. Heberling, David J. Murphy and Laura M.

Birou

2146 The Role of RSCL3 in Training to Improve

ProductivityStuart H. Rubin

MEASURING OPERATIONAL QUALITY

2147 The Critical Factors of Quality Management: How

Universal Are They?Laura B. Forker and James C. Hershauer

2150 Testing the Validity and Universality of the

Malcolm National Quality Award

Gertrude P, Pannirselvam, William A. Ruch, James C.

Hershauer and Sue P. Siferd

2153 Measuring Perceptual Quality Gaps Using the

Analytical Hierarchy Process

Jamshid C. Hosseini and Suantong Foo

ISSUES IN GOVERNMENTAL

ACCOUNTING AND AUDITING

(continued from Accounting Track)

2156 Political Competition and Demandfor Audit: An

Analysis of the Change in State Audit BudgetVivian L. Carpenter, Wanda A. Wallace and

Shiing-wu Wang