SUMMER TRAINING PROJECT REPORT ON “EMPLOYEE SATISFACTON” FOR TOWARDS PARTIAL FULFILMENT OFPOST-GRADUATE DIOPLOMA IN MANAGEMENT(PGDM) (AFFILIATED TO AICTE,NEW DELHI) UNDER THE GUIDANCE OF SUBMITTED BY MR. S.P. SINGHANAMIKA SINGH SENIOR MANAGER(TRAINING) Hindustan Aeronautics Ltd. Lucknow. Session (2010-2012) Department Of Post Graduate Diploma In Management
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SUMMER TRAINING PROJECT REPORT
ON
“EMPLOYEE SATISFACTON”
FORTOWARDS PARTIAL FULFILMENT OF
POST-GRADUATE DIOPLOMA IN MANAGEMENT(PGDM)
(AFFILIATED TO AICTE,NEW DELHI)
UNDER THE GUIDANCE OF SUBMITTED BY
MR. S.P. SINGH ANAMIKA SINGH
SENIOR MANAGER(TRAINING)
Hindustan Aeronautics Ltd.
Lucknow.
Session (2010-2012)
Department Of Post Graduate Diploma In Management
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Babu Banarasi Das
National Institute of Technology &Management
LUCKNOW (U. P.) INDIA
CERTIFICATE
This is to certify that Industrial Internship Report entitled
Employee Satisfaction on Hindustan AeronauticsLimited
submitted by
Anamika Singh
Towards the partial fulfillment of the degree of
Post Graduate Diploma in Management (PGDM)
( 2 Years’ Post Graduate Programme duly approved by AICTE, MHRD, GoI )
in the Academic Year 2010-11
is a record of the student’s own work carried out at
“HINDUSTAN AERONAUTICS LIMITED”
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Mr. S. P. Singh Mr. Atul KumarSingh Senior Manager(Training) Dean PGDM,
Hindustan Aeronautics Ltd. BBDNITMLucknow Lucknow
PREFACE
The field of business professional study is incomplete without practical knowledge.
Therefore, winter training program is designed to provide a glimpse of real work
environment of organization. These real life situations are entirely different from the
simulated exercises in all artificial environments inside the classroom. This fact
consolidates the session of winter training in PGDM curriculum. Training can be
described as a planned process to modify attitude, knowledge or skill behavior through
learning experience to achieve effective performance in an activity or range of activities.
In order to achieve practical positive and concert results, the classroom had to be
effectively wedded to the realities of the situation existing outside the classroom to
develop managerial and administrative skills.
The project has been written in simple words to explain the competition in real life
situations. I expect that this work will be helpful for managers of Hindustan Aeronautics
Limited.
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ACKNOWLEDGEMENT
I,ANAMIKA SINGH,student of BABU BANARASI DAS NATIONAL INSTITUTE OF
TECHNOLOGY AND MANAGEMENT,LUCKNOW is extremely greatful to HINDUSTAN
AERONAUTICS LIMITED (ACCESSORIES DIVISION) LUCKNOW for giving me an
opportunity to undergo summer internship and prepare this project report. I take this
opportunity to express my gratitude and respect to all those who helped me throughout
the duration of this training.
I am indebted to my mentor Shri CHATURBHUJ BHAMA, PO(HR) for his active
guidance, project directive and continuous interaction/monitoring till the completion of
the training.
I am greatful to Shri S. P. SINGH (SENIOR MANAGER TRAINING) for providing me all
assistance to prepare this project report.
I express my sincere thanks to Shri A. K. SHARMA (HR MANAGER) for his valuable
suggestions and moral support during the study.
Last but not the least I am indebted to Shri S. P. SINGH, SENIOR
MANAGER(TRAINING) and head of the TECHNICAL TRAINING CENTER LUCKNOW
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DIVISION who has been an unfailing source of inspiration at every step of the project
preparation.
ANAMIKA SINGH
EXCECUTIVE SUMMARY
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CONTENTS
• PREFACE
• ACKNOWLEDGMENT
• EXCECUTIVE SUMMARY
• ABSTRACT
• INTRODUCTION
PROJECT DETAILS
BACKGROUND INFORMATION OF HINDUSTAN AERONAUTICS
LIMITED
• RESEARCH DESIGN
RESEARCH TOPIC
SAMPLING USED
DATA USED IN STUDY
TOOLS AND TECHNIQUES USED FOR ANALYSIS
• DATA ANALYSIS AND INTERPRETATION
DIAGRAMMATICAL REPRESENTATION OF DATA
• RESEARCH FINDINGS
• SUGGESTIONS
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• LIMITATIONS
• CONCLUSION
• BIBLIOGRAPHY
• APPENDICES
ABSTRACT
In my point of view study of employee satisfaction helps the organizations to maintain
standards and increase productivity by motivating the employees. It gives a clear picture
of how much the employees are capable and their interest at work place, what are the
things that satisfy the employees.
Human Resource are the most important resource for any organization and so the study
of employee satisfaction helps to know the working condition, things that affect them and
hinder their work.Although majority of work is done by the machines or equipments but
wiyhout any manual help nothing can be done so the study on employee satisfaction is
necessary.
It can be tempting to focus on the negative, what is going wrong, however employee
research should also be used to motivate staff.
By learning about its employees and their satisfaction an organization can take action to
increase the workers sense of involvement with the organization and its objectives,
improve retention rates and enhance the mutual understanding, provide clear insights
into the areas of under performance, leading to increased loyalty, enhanced profitability.
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INTRODUCTION
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HINDUSTAN AERONAUTICS LIMITED
Hindustan Aeronautics Limited (HAL) came into existence on 1st October 1964. The
Company was formed by the merger of Hindustan Aircraft Limited with Aeronautics India
Limited and Aircraft Manufacturing Depot, Kanpur.
The Company traces its roots to the pioneering efforts of an industrialist with
extraordinary vision, the late Seth Walchand Hirachand, who set up Hindustan Aircraft
Limited at Bangalore in association with the erstwhile princely State of Mysore in
December 1940. The Government of India became a shareholder in March 1941 and
took over the Management in 1942.
Today, HAL has 19 Production Units and 9 Research and Design Centres in 7 locations
in India. The Company has an impressive product track record - 12 types of aircraft
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manufactured with in-house R & D and 14 types produced under license. HAL has
manufactured over 3550 aircraft, 3600 engines and overhauled over 8150 aircraft and
27300 engines.
HAL has been successful in numerous R & D programs developed for both Defence and
Civil Aviation sectors. HAL has made substantial progress in its current projects :
• Dhruv, which is Advanced Light Helicopter (ALH)
• Tejas - Light Combat Aircraft (LCA)
• Intermediate Jet Trainer (IJT)
• Various military and civil upgrades.
Dhruv was delivered to the Indian Army, Navy, Air Force and the Coast Guard in March
2002, in the very first year of its production, a unique achievement.
HAL has played a significant role for India's space programs by participating in the
manufacture of structures for Satellite Launch Vehicles like
• PSLV (Polar Satellite Launch Vehicle)
• GSLV (Geo-synchronous Satellite Launch Vehicle)
• IRS (Indian Remote Satellite)
• INSAT (Indian National Satellite)
HAL has formed the following Joint Ventures (JVs) :
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• BAeHAL Software Limited
• Indo-Russian Aviation Limited (IRAL)
• Snecma HAL Aerospace Pvt Ltd
• SAMTEL HAL Display System Limited
• HALBIT Avionics Pvt Ltd
• HAL-Edgewood Technologies Pvt Ltd
• INFOTECH HAL Ltd
Apart from these seven, other major diversification projects are Industrial Marine Gas
Turbine and Airport Services. Several Co-production and Joint Ventures with
international participation are under consideration.
HAL's supplies / services are mainly to Indian Defence Services, Coast Guards and
Border Security Forces. Transport Aircraft and Helicopters have also been supplied to
Airlines as well as State Governments of India. The Company has also achieved a
foothold in export in more than 30 countries, having demonstrated its quality and price
competitiveness.
EVOLUTION AND GROWTH OF THE COMPANY
The Company's steady organisational growth over the years with consolidation and
enlargement of its operational base by creating sophisticated facilities for manufacture of
aircraft / helicopters, aeroengines, accessories and avionics is illustrated below:
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MISSION
" To become a globally competitive aerospace industry while working as an instrument
for achieving self-reliance in design, manufacture and maintenance of aerospace
defence equipment and diversifying to related areas, managing the business on
commercial lines in a climate of growing professional competence ".
VALUES
CUSTOMER SATISFACTION
We are dedicated to building a relationship with our customers where we become
partners in fulfilling their mission. We strive to understand our customers ' needs and to
deliver products and services that fulfill and exceed all their requirements.
COMMITMENT TO TOTAL QUALITY
We are committed to continuous improvement of all our activities. We will supply
products and services that conform to highest standards of design, manufacture,
reliability, maintainability and fitness for use as desired by our customers.
COST AND TIME CONSCIOUSNESS
We believe that our success depends on our ability to continually reduce the cost and
shorten the delivery period of our products and services. We will achieve this by
eliminating waste in all activities and continuously improving all processes in every area
of our work.
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INNOVATION AND CREATIVITY
We believe in striving for improvement in every activity involved in our business by
pursuing and encouraging risk-taking ,experimentation and learning at all levels within
the company with a view to achieving excellence and competitiveness.
TRUST AND TEAM SPIRIT
We believe in achieving harmony in work life through mutual trust, transparency, co-
operation, and a sense of belonging. We will strive for building empowered teams to
work towards achieving organisational goals.
RESPECT FOR THE INDIVIDUAL
We value our people. We will treat each other with dignity and respect and strive for
individual growth and realisation of everyone's full potential.
INTEGRITY
We believe in a commitment to be honest, trustworthy,and fair in all our dealings. We
commit to be loyal and devoted to our organisation. We will practise self discipline and
own responsibility for our actions. We will comply with all requirements so as to ensure
that our organisation is always worthy of trust.
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CUSTOMERS:
International Customers Domestic Customers
• Airbus Industrie, France
• APPH Bolton, UK
• BAE Systems, UK
• Chelton, UK
• Coast Guard, Mauritius
• Corporate Air, Philippines
• Cosmic Air, Nepal
• Dassault Aviation, France
• Dowty Aerospace Hydraulics, UK• EADS, France
• ELTA, Israel
• Gorkha Airlines, Nepal
• Hampson, UK
• Honeywell International, USA
• Island Aviation Services, Maldives
• Israel Aircraft Industries, Israel
• Messier Dowty Ltd., UK
• Mistubishi Heavy Industries, Japan
• MOOG, USA
• Namibian Air Force, Namibia
•
Peruvian Air Force , Peru• Rolls Royce Plc, UK
• Royal Air Force, Oman
• Royal Malaysian Air Force, Malaysia
• Royal Nepal Army, Nepal
• Royal Thai Air Force, Thailand
• Smiths Industries, UK
• Snecma, France
• Strongfield Technologies, UK
• The Boeing Aircraft Company, USA
• Transworld Aviation, UAE
• Vietnam Air Force, Vietnam
• Air India
• Air Sahara
• Airports Authority of India
• Bharat Electronics
• Border Security Force
• Coal India
• Defence Research & Development Organisation
• Govt. of Andhra Pradesh
• Govt. of Jammu & Kashmir • Govt. of Karnataka
• Govt. of Maharashtra
• Govt. of Rajasthan
• Govt. of Uttar Pradesh
• Govt. of West Bengal
• Indian Airforce
• Indian Airlines
• Indian Army
• Indian Coast Guard
• Indian Navy
• Indian Space Research Organisation
•
Jet Airways• Kudremukh Iron ore Company ltd.
• NALCO
• Oil & Natural Gas Corporation Ltd.
• Ordnance Factories
• Reliance Industries
• United Breweries
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CITIZENS CHARTER
This Charter is a declaration of our commitment, expectations and highest standards
with Total Quality, to achieve excellence in Design, Manufacture and Maintenance of
Aerospace defence equipment, Software development for Aerospace application and
Design Consultancy by managing the business on commercial lines in the most fair,
honest and transparent manner, with corruption-free service for the benefit of the
Customers who are our partners in progress to ensure safe custody of public money.
COMMITMENT
• Absolute integrity and dedication
• Total customer satisfaction
• Honesty and transparency
• Courtesy and promptness
• Fairness
• Total quality
• Innovation and creativity
• Trust and team spirit
• Respect for the individual
• Humility
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• Compassion
• We commit ourselves to do our duty to the best of our ability, integrity and
efficiency with the prime motto of fulfilling the customer’s, shareholders' and
individuals requirements and to rise to their expectations and beyond.
OUR EXPECTATIONS
• Be prompt and reasonable
• Be fair, honest and transparent in dealings.
•
Adhere to time and delivery schedules
• Extend your cooperation in all our endeavor
• Provide us detailed specifications
• Acquaint us with the systems and maintenance procedures and product
performances criterion
• Indicate realistic schedule and make prompt payment
• Comply with the service instructions and timely maintenance procedures.
STANDARDS
• Strictly adhere to the standards, specifications stipulated in ISO-9001
• Ensure that our products reflect the state-of-the-art technology and competitive
prices
• Deliver our products as per the agreed delivery Schedules
• Produce goods and services of the highest standards to fulfill all your
requirements
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• Declare that our products have gone through the strictest quality control norms
and guarantee the total technical life of the product.
• Assure you of the highest standard of service and are ever willing to share our
knowledge and expertise with you\
• Acknowledge all correspondence from you within ten working days of its receipt
• Respond to all your communications within twenty working days of its receipt
• Clear your financial dues within thirty working days from receipt of genuine and
bonafide claims.
• Strictly adhere to the delivery schedules committed by us to you
• Work as an instrument of self-reliance in aerospace defence equipment
• Strive to attain international standards to become globally competitive. Our R&D
efforts should enable us to be a strong force to reckon with in the global scenario
• Make sincere efforts in meeting all our social obligations towards the community
in general
• Always strive to maintain cordial relations with the community
COST AND TIME
• Always be sensitive to our social obligations and maintain the highest ethical
standards in all our endeavors, business and economic activities.
• Always strive to achieve economy in all our products and services without
compromising the quality standards.
• Always remain competitive in the market through continuous improvement in our
technology
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• Always strive to reduce the cost and shorten the delivery schedules of our
product and services. We shall eliminate wasteful practices and continuously
improve in all areas of our work. We shall hold our capital assets in public money
in absolute trust and shall commit ourselves to achieve our economic progress
competently and in socially acceptable ways.
• Provide at international competitive prices.
CORRUPTION FREE SERVICE
•adopt systems and procedures which leave no scope for any corrupt practice
• Maintain absolute confidentiality of the information/complaints
• Believe that means and ends cannot be separated. Good end calls for good
means. Good means cannot but lead to good ends. There shall be no need for
anyone at any time to offer bribe or any other inducement for doing business with
us. We shall promptly and expeditiously enquire into all genuine and legitimate
complaints of corruption against any employee of our organization
• Shall always be honest and transparent and would like to be seen as honest. We
shall not claim any judicial privilege for our documents and records except in rare
cases and that too in the interest of national security.
• Shall implement all the policies and directives of Central Vigilance Commission.
COMPLAINTS AND GRIEVANCES
• Keep our complaint and grievance redressal Machinery open and receptive to
you.
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• Acknowledge your complaints and commit ourselves to redress them within a
period of thirty working days on receipt of the complaints.
• Should you still have any complaint or grievance you may also take up the matter
with the designated officer heading the public grievance committee at our
corporate and divisional offices.
• Acknowledgment of grievances and disposal thereof within 30 days. In case of
any complaint or grievance, please take up the matter with the officer nominated
by the division for redressal of public grievance in the division which is headed by
an officer of the grade of a DGM.
• Promptly take action against the complaints by going into the genuineness and
roots of the complaints and within a time frame attend to the grievances.
HELP LINE
• All our Divisions, Service Stations and Corporate office are ever willing to provide
you the help and assistance required in the selection, design, manufacture and
maintenance of any of our products and services.
• We shall equip our public relations department suitably to render you all general
information, which is of common interest.
• You are also welcome to visit us at our website: www.hal-india.com for immediate
help and assistance to meet your product and services requirement.
• A network of help line personnel will be identified in each division/complex, which
will provide immediate assistance in various matters.
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HAL MANAGEMENT ACADEMY
HAL Management Academy (HMA) was
established by the corporate management of
Hindustan Aeronautics Limited, way back in
August 1969, under the then name of HAL Staff College. It was re-named HAL
Management Academy in June 2001 to reflect its focus on management development,
consultancy and research. HMA has now competed 35 years of fruitful contribution to
the cause of management education.
Responding to the need amongst practising managers to constantly refresh and update
their managerial skills, HMA offers a variety of programs in an open and short duration
format. These programs form a part of a larger focus on Executive education. HMA’s
programs prepare practising managers to meet the challenges of today’s dynamic
business milieu.
These programs provide exposure to the latest development in managerial practice at a
global as well as local level.
HMA’s programs break fresh ground in management thinking as well as practice.
Participants gain insight into both theory as well as application of the latest in
management. Participants are encouraged to apply learning in their organizational
contexts, with a view to formulate strategies for post-program implementations.
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Programs at HMA provide not just individual learning, but also the opportunity to network
with other practising managers in the area, providing for active sharing of experience as
well as building useful contacts.
The programs offered are conducted by HMA Faculty, who provide a unique blend of
academic, research as well as consulting skills. In addition, all participants have access
to the vast infrastructure as well as resources of the institute.
MANAGEMENT DEVELOPMENT PROGRAMS
The Programs conducted at HMA are broadly categorized into
• Individual Development
• General Management
• Functional/ Technical Programs
• Leadership Programs
Certain programs provide opportunity for experiential learning inside and outside the
classroom. Action oriented learning is imparted through outbound training in serene
settings away from the hustle bustle of the city.
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FACULTY
HAL Management Academy has qualified and experienced full time faculty who have
worked for several years in production divisions. In addition, senior executives from
different divisions are also invited as guest faculty. Apart from this, expert faculty from
reputed institutions like the Indian Institute of Management, the Indian Statistical
Institute, the Administrative Staff College of India, the Indian Institutes of Technology,
the Indian Institute of Science and other well known trainers, consultants are also invited
to handle sessions on specialized topics.
METHODOLOGY
HMA continuously reviews and modernizes its knowledge delivery systems to add value
to the services offered by it. A balanced mix of training methods are used in the
Programs. Interactive learning is supplemented with case studies, syndicate work, role
plays, management games, computer simulated business experiences, outbound
training, book reviews, panel discussions and project work. All participants are assigned
project work. The knowledge thus gained can be used in their respective work areas.
Outbound training provides them with opportunities for transformation to become
effective leaders and team players.
SOME PROGRAM THEMES
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• Visionary Thinking through Strategic Management
• Human Resource Management for Competitive Advantage in the
dynamic environment
• Personality Development for Corporate Excellence
• Integrated Material Management & Supply Chain Management for
Value Addition
• Quality Management
• Finance Management
• Induction and Basic Management Program for new entrants
TOOLS FOR TRAINING
Diagnostics, experience-sharing, action-planning and learning diary help in enhancing
the effectiveness of learning. Diagnostics exercise enables participants to identify
difficulties faced in their work-place, helps them in analysing the situation and arriving at