Anil ppt

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WELCOME TO SIX SIGMA DMAIC PROCESS PRESENTATION

Presented ByAnil kumarM. Pharm IInd semPharmceutical-DRA

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TQM

• Total Quality Management means that the organization's culture is defined by and supports the constant attainment of customer satisfaction through an integrated system of tools, techniques, and training. This involves the continuous improvement of organizational processes, resulting in high quality products and services.

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WHAT IS SIX SIGMA

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• Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services.

• Six Sigma's aim is to eliminate waste and inefficiency, thereby increasing customer satisfaction by delivering what the customer is expecting.

• Six Sigma is a data driven methodology, and requires accurate data collection for the processes being analysed.

• Six Sigma is a business -driven, Multidimensional structured approach for:

Improving Processes Lowering Defects Reducing process variability Reducing costs Increasing customer satisfaction Increased profits.

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WHAT SO GREAT ABOUT SIX SIGMA?

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MENTOR

• Six sigma gives employees well defined roles & clear structures to their task

• Six sigma project are usually run by guys in the middle of the organization

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OPERATE IN MARKET PLACE IN TWO WAY’S

• Make more money by coming up with great invention, hiring away some real star

• Buying other companies

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METHODOLOGYSix Sigma has two key methodologies:

DMAIC: It refers to a data driven quality strategy for improving processes. This methodology used to improve an existing business process.

DMADV: It refers to a data driven quality strategy for designing products & processes. This methodology is used to create new product designs or process designs in such a way that it results in a more predictable, mature and defect free performance.

This methodology consists of five steps:Define > Measure > Analyze > Design > Verify

DFSS (Design For Six Sigma): It is a data driven Quality strategy for designing or redesigning a product or service from the ground up.

This methodology can have the following five steps.Define > Identify > Design > Optimize > Verify

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DMAIC Methodology

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REWARDS OF SIX SIGMA

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• IMPROVED RELIABILITY & PREDUCTABILITY OF SOFTWARE PRODUCTS AND SERVICES

• INCRESED VALUE TO THE CUSTOMER AND SHAREHOLDERS• IMPROVEMENTS IN ORGANIZATIONAL MORALE• INCREASE MARKET VISIBILITY• ORGANIZATIONAL RECOGNITION• SIGNIFICANT REDUCTION IN DEFECT • INSTITUTIONALIZATION OF A “PROCESS” MINDSET

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EXAMPLE OF

SIX-SIGMA

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MUMBAI DABBAWALAS REDEFINE SIX SIGMA THEORY

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WHAT IS NMTBSA?

(Nutan Mumbai Tiffin Box Suppliers Association)

History : Started in 1880 Charitable trust : Registered in 1956 Avg. Literacy Rate : 8th Grade Schooling Total area coverage : 60 Kms Employee Strength : 5000 Number of Tiffin's : 2,00,000 Tiffin Boxes i.e 4,00,000 transactions every day. Time taken : 3 hrs

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WORKING OF NMTBSA

Error Rate : 1 in 16 million transactions•Six Sigma performance (99.999999)•Technological Backup : Nil.•Cost of service -Rs. 300/month ($ 6.00/month)•Standard price for all (Weight, Distance, Space)•Rs. 36 Cr. Turnover approx.•“No strike” record as each one a share holder •Earnings -5000 to 6000 p.m.•Diwali bonus: one month’s from customers.

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• Zero % fuel Zero % investment• Zero % modern technology Zero % Disputes• 99.9999% performance100 % Customer Satisfaction

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CODING SYSTEM

Initial Coding System used colored threads to mark 7 Islands

Then Utilized thrown away cotton waste from tailors

Now using color markers:

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JOURNEY OF DABBAWALA

Pick up Dabba from Residence/Caterer

and bring it to Andheri Station.

*Journey in Local Train*

Unloading and Sorting at

Destination Station.

Delivery to respective customers.

Collection of Empty Dabba.

Sorting at Destinations station.

Returning Dabba to Residence/Caterer.

9:30 A.M- 10:30 A.M 10:34- 11:20 A.M 11:20- 12:30 P:M

12:30 - 1:00 P.M 1:15- 2:30 P.M2:48- 3:30P:M

3:30- 4:40 P.M

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SIX SIGMA CERTIFICATION

In 1998, Forbes Global magazine conducted a quality assurance study on the Dabbawalas' operations

Gave Rating of 99.999999

Dabbawalas made one error in six million transactions.

Stood High along with MNC’s like Motorola, GE etc…

Dabbawalas got ISO 9001- 2000 for Excellence in service

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ACHIEVEMENTS

Documentaries made by : • BBC ,UTV, MTV, ZEE TV, AAJ TAK, TV TODAY, SAHARA

SAMAY, STAR TV, CNBC TV 18, CNN, SONY TV, TV TOKYO, NDTV.

CASE STUDY made by : • ICFAI Press Hyderabad & Bangalore• Richard Ivey School of Business – Canada• Also, Included in a subject in Graduate School of Journalism

University of California, Berkeley

Invitations from : • CII for conference held in Bangalore, IIML, IIMA, CII Cochin,

CII Delhi, Dr. Reddy’s Lab Foundation Hyderabad, SCMHRD Pune, SCMHRD Nasik, Sadahana – Pune, Rotary Club – Bangalore, NIQR at Chennai

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ACHIEVEMENTS

• World record in Best Time management.

• Name in “GUINESS BOOK of World Records”.

• Registered with Ripley's “ believe it or not”.

• Invited for marriage of Hon. Prince Charles of England on 9th April, 2005

• Documentary called “Dabbawalas, Mumbai's unique lunch service”

• by two Dutch filmmakers in 1998.

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LETTER FROM PRINCE CHARLES

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