ANDTEK Solutions and Products
ANDTEK Solutions
and Products
• Company founded in 2000
• One of Cisco’s advanced Technology Development Partners
• ISPN / SIP Member
Company Overview
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 2
• Present in 25 countries around the world, more than 350
customers from all lines and size of business
• We have deployed these applications deployed to more
than 250,000 phones with a list of satisfied customer
• More than 10 years experience with Cisco® Systems Call
Manager IP-PBX.
• Customers Needs – Our Passion
• Our Partnership – Easy to do Business with
• Deliver - Unique Unified Communications Solutions
Our Mission
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 3
• Everything we do reflects our mission
“We Love Communications”
Company Solutions
• Industry solutions:
Banks, insurance companies, financial services, telephone
companies, media, energy utilities, healthcare
• Industry-independent solutions:
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 4
• Industry-independent solutions:
Call centers, help desks, Building management
• Solutions for corporate communications:
UnifiedMessaging, CTI, Recording, Conferencing, Provisioning
ANDTEK Products
Products of ANDTEK
15 Technical Solutions for Unified Communications
Delivered as flexible modules
ANDTEK Solutions
• Computer Telephony− AND Phone Communicator
− AND Communicator
− (AND Desktop)
• Add-On Features− AND Phone Group …
− AND Phone CallBack
− AND Phone CallList
− AND Phone Settings
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 6
• Productivity,
Prozess Integration− AND Phone Directory
− AND Phone Provisioning
− AND Phone Broadcast
− AND Phone Menu
− AND Phone Settings
− AND Phone Routing
• Security, Recording− AND Phone Lockout
− AND Phone Recorder
− AND Phone Broadcast
− AND Phone Observer
• CTI Client
−Controlling IP Phone by PC
−Faster communication
−Direct integration of address databases and immediate reply
possibilities
CTI Clients, Soft Phones and Outlook Integration
Computer Telephony
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 7
possibilities
• Soft Phone
−Telephony function for direct use by PC
• Outlook Integration and Click-to-Dial
−Dial with click at MS Outlook
−Fully integrated local contacts
Integration of PC into the communication process
•Use existing data• Reduces mistakes• Central management
• Services for increasing productivity
−Manager/Assistant services
−Realization of decentralized, small call centers
• Services for integration of traditional functions
Advanced Services and Features
Advanced Services
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 8
• Services for integration of traditional functions
−Callback services and notification
−Call lists and To-Do lists for IP phones
• Integration of related communication
features
−Voice- and emergency announcements
−Emergency conferences
Productivity features like known from traditional telephony systems.
Originally separate services are included with UC.
• Phone lock service
−Prevents misuse
• Voice recording
−For compliance with legal regulations
Security Services for Unified Communications
Security, Voice Recording
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 9
−For compliance with legal regulations
−Reproducing of transactions
−Recording of threatening calls
• Silent Monitoring
−Especially for call centers and for quality
assurance
Securing and monitoring of IP phone environment.
Recording of important calls because of legal regulations.
Quality assurance and call center reporting.
• Integration of business information
−Using existing information
−Automatically access several databases
• MS Exchange and Lotus Domino
Integration of Business Services
Process Integration
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 10
• MS Exchange and Lotus Domino
−Integration of existing business directories
• Provisioning
−Easy installation and administration
• Customizing
Usage of existing data and centralized administration of all information.
Integration of business processes and work flow within UC.
All Services are separated into Modules
ANDTEK Modules
AND Phone
Group Lockout
Broadcast Recorder
Directory ObserverAND Phone Express
AND Apps
Customized Unified Communications Applications
Applications for Unified CallManager Express:
Applications for Unified CallManager
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 11
Settings
CallRouting
AND Communicator
DesktopCallManager Express:Directory, Group, Broadcast and Observer services
Softphone client for Windows, Mac OS and Linux
Phone control application with Outlook integration and click-to-dial
CallBack
ANDTEK Partner
Program
ANDTEK's Partner Program gives you opportunities to grow
your business, differentiate yourself, and increase
profitability
• We collaborate closely with Cisco partners to make sure
that ANDTEK's innovative unified IP solutions work within
their business models and the vertical industries. We offer
individual integration, short delivery time and optimal
service.
ANDTEK UC Solutions – Products - Services
ANDTEK Partner Programm
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 13
• Value-Added Unified Communications for your end
customers
PARTNER
A powerful Eco-System
Benefits
END
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 14
PARTNER
UC Applications
UC Solutions
DCUSTOMER
Value-AddedUC
Solutions
Go-To-Market Tools
Benefits for the partner
• 24/7 Partner Web-Access
− software and updates
− support Web sites
• Quote-Calculator
• Co-selling and co-marketing
• Up-front discount
• Named-Account discount
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 15
• Quote-Calculator
• Individual Contact
− Sales, Marketing
− Support
• Named-Account discount
• Free Demo-Lab
• Reduced NFR Licenses
• Partner-Case-Budget
• Pre-Sales Support
• Post-Sales Support
• Training and certification • Turnover-Target extra back-
end rebate
Christopher Morris
Key Account Manager US, CA and UK
Phone (US): +1 919 277 8572+1 408 731 6884
Phone (EMEA): +49 811 95949 644
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 16
Phone (EMEA): +49 811 95949 644Mobile: +49 151 23565377