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Andrew (Andy) Matthews & Nicko Waymouth
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Andrew (Andy) Matthews & Nicko Waymouth · Andrew (Andy) Matthews & Nicko Waymouth. Key changes to the FTA Key changes to the CGA •Compulsory interview powers •Enforceable undertakings

Oct 13, 2019

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Page 1: Andrew (Andy) Matthews & Nicko Waymouth · Andrew (Andy) Matthews & Nicko Waymouth. Key changes to the FTA Key changes to the CGA •Compulsory interview powers •Enforceable undertakings

Andrew (Andy) Matthews

& Nicko Waymouth

Page 2: Andrew (Andy) Matthews & Nicko Waymouth · Andrew (Andy) Matthews & Nicko Waymouth. Key changes to the FTA Key changes to the CGA •Compulsory interview powers •Enforceable undertakings
Page 3: Andrew (Andy) Matthews & Nicko Waymouth · Andrew (Andy) Matthews & Nicko Waymouth. Key changes to the FTA Key changes to the CGA •Compulsory interview powers •Enforceable undertakings
Page 4: Andrew (Andy) Matthews & Nicko Waymouth · Andrew (Andy) Matthews & Nicko Waymouth. Key changes to the FTA Key changes to the CGA •Compulsory interview powers •Enforceable undertakings
Page 5: Andrew (Andy) Matthews & Nicko Waymouth · Andrew (Andy) Matthews & Nicko Waymouth. Key changes to the FTA Key changes to the CGA •Compulsory interview powers •Enforceable undertakings
Page 6: Andrew (Andy) Matthews & Nicko Waymouth · Andrew (Andy) Matthews & Nicko Waymouth. Key changes to the FTA Key changes to the CGA •Compulsory interview powers •Enforceable undertakings
Page 7: Andrew (Andy) Matthews & Nicko Waymouth · Andrew (Andy) Matthews & Nicko Waymouth. Key changes to the FTA Key changes to the CGA •Compulsory interview powers •Enforceable undertakings
Page 8: Andrew (Andy) Matthews & Nicko Waymouth · Andrew (Andy) Matthews & Nicko Waymouth. Key changes to the FTA Key changes to the CGA •Compulsory interview powers •Enforceable undertakings
Page 9: Andrew (Andy) Matthews & Nicko Waymouth · Andrew (Andy) Matthews & Nicko Waymouth. Key changes to the FTA Key changes to the CGA •Compulsory interview powers •Enforceable undertakings
Page 10: Andrew (Andy) Matthews & Nicko Waymouth · Andrew (Andy) Matthews & Nicko Waymouth. Key changes to the FTA Key changes to the CGA •Compulsory interview powers •Enforceable undertakings
Page 11: Andrew (Andy) Matthews & Nicko Waymouth · Andrew (Andy) Matthews & Nicko Waymouth. Key changes to the FTA Key changes to the CGA •Compulsory interview powers •Enforceable undertakings
Page 12: Andrew (Andy) Matthews & Nicko Waymouth · Andrew (Andy) Matthews & Nicko Waymouth. Key changes to the FTA Key changes to the CGA •Compulsory interview powers •Enforceable undertakings
Page 13: Andrew (Andy) Matthews & Nicko Waymouth · Andrew (Andy) Matthews & Nicko Waymouth. Key changes to the FTA Key changes to the CGA •Compulsory interview powers •Enforceable undertakings
Page 14: Andrew (Andy) Matthews & Nicko Waymouth · Andrew (Andy) Matthews & Nicko Waymouth. Key changes to the FTA Key changes to the CGA •Compulsory interview powers •Enforceable undertakings
Page 15: Andrew (Andy) Matthews & Nicko Waymouth · Andrew (Andy) Matthews & Nicko Waymouth. Key changes to the FTA Key changes to the CGA •Compulsory interview powers •Enforceable undertakings

Key changes to the FTA Key changes to the CGA

• Compulsory interview powers• Enforceable undertakings• Management banning orders• Increased penalties• Unsubstantiated representations• Contracting out• Extended warranties• Uninvited direct sales• Unsolicited goods • Internet sales (identify “in trade”)• Layby sales• Auctions

• Contracting out• Guarantee of delivery• Tailored guarantee for gas and

electricity• “Acceptable quality” (includes second-

hand goods)• Applies to goods sold by auction and

competitive tender

Page 16: Andrew (Andy) Matthews & Nicko Waymouth · Andrew (Andy) Matthews & Nicko Waymouth. Key changes to the FTA Key changes to the CGA •Compulsory interview powers •Enforceable undertakings