Analyst Meet August 27, 2002 “Living up to the promise” © 2002 Infosys Technologies Limited Creating thought leadership in technology G. V. Subramanyam.

© 2002 Infosys Technologies Limited

Analyst MeetAugust 27, 2002

“Living up to the promise”

Creating thought leadership in technology

G. V. Subramanyam



Thought Leadership: Infosys Context

Thought Leadership is the ability to understand customer’s business and provide genuine insight on how technology can be used for advantage in their business in the immediate and long-term.



Thought Leadership Imperative

2. Market factors - Macroeconomic - Customer - Competitive

Thought Leadership Imperative

Enable Technology

Led

Business

Transformation

Enable Technology

Led

Business

Transformation

1. Aspirations - Business Partner - End to End Solutions - Technology Advisor

3. Internal - Execution Effectiveness - Product Quality - Innovation

Thought leadership drives higher value creation for Infosys and its clients



Holistic View of Business Transformation

Managed, Measurable Processes

Optimized Processes

Integrated Enterprise

• Optimized cross-organizational processes

• Dynamic Collaboration• Alliances, co-opetition

InformationDissemination

Defined Processes

Automated Enterprise• Managed, Measurable

Processes• End-to-End Process

Automation• Outsourcing to key

partners Interoperable Enterprise• Defined, Processes• Automation of key

transactions• Cross-functional teams

Islands of Automation • Sketchy processes• Information publishing• Individual Heroes

Sketchy Processes

Automate Transactions

ProcessAutomation

DynamicPartnering

Collaborative capability

Pro

cess

Mat

uri

ty



Business Leadership is increasingly Technology Driven

Anonymous Application• Application Stove Pipes

Enterprise Wide Integration• Internet Technologies• B2C and Intranets

B2B Integration• Point to Point Integration• ‘Single View ‘ Data

Virtual Enterprise• Process Management – Intra &

Extra enterprise• ‘Self-Service’ & Personalization

Global Enterprise• Flexible Architecture &

Dynamic Discovery – Web Services

• Process Automation

• Pervasive Computing



Imperatives for Next Generation Enterprise Information Systems are…

■ Pervasive Infrastructure Enabling systems on Multi-channel communication platform

■ Malleable Architecture Building extreme Flexibility in absorbing changing technology demands

■ Personalized Information Unified corporate information view personalized to individual needs

■ Optimized ProcessesFlexibility in analysis and redesign of business processes

■ Dynamic IT ManagementCost-effective adaptability to change



These Imperatives drive Technology Thought Leadership Research

Technology Research

Enhancing Infosys service delivery effectiveness

Provide Infosys’ clients best-in-class business solutions frameworks



Research

Engineering

Evangelize

TechnologyCouncil

Knowledge Management

Research Collaboration & Business Partnerships

IPv6 University of Georgia BEA OnMobile Siebel BPMI Microsoft IBM OracleSupplyChainge

OMG Intel Interwoven Peak XV Networks TIBCO OASIS Concours group MatrixOne SAPMarketsWorkadia

State-of-artInfrastructure

.NET Center of Excellence Wireless center for excellence E-commerce lab Intel e-business solutions labSolution for speech recognition

Technology Research Ecosystem



Business Process Management■ Active participation in BPMI■ Architecture for BPM■ Choreo: Reference

Implementation

Legacy Modernization■ Legacom: Framework for

leveraging legacy investments

Enterprise Evolution■ IT Effectiveness Framework■ 4G Roadmap

Enterprise Architecture■ Peer to Peer Network Design■ Design Translation using XSL & XSI■ Architecture Reference Model

Mobile Technologies■ Fast hand-off in mobile IP

Enterprise Portals■ Enterprise Information Management

Framework

Org-wide Thought Leadership Initiatives

Current Research Projects

■ Collaboration■ Convergent Technologies

■ Knowledge Management■ Web Services



Presentations and publications in leading international conferences and publications …

Trademarked Methodology

forBusiness-IT Alignment

“InFlux”

Trademarked Methodology

forBusiness-IT Alignment

“InFlux”

Sample Research Output

Published book titled

“Art and Technology Of

Software Engineering”

Published book titled

“Art and Technology Of

Software Engineering”

Web services interoperability: A practitioner's experience

A Petrinet based simulation approach for ... perihsable goods retail management

Creating a Reliable, Extensible QoS Infrastructure Using the Java™ Message Service (JMS) API and the EJBTM 2.0 Specification's Message Driven Beans

A Multi-Agent system for Sales Order Processing

Clustering Solution for Jakarta Tomcat Servlet Engine using JavaSpaces(TM) Technology

BPML: A business process modeling language for dynamic business models

Impact of IT on Businesses : distinct generations of the Enterprise

Changing roles of IT in Collaborative Commerce



InFlux™ Feedback from client

“The InFlux process started approximately 6 weeks ago. I am taking this opportunity to tell you how well I think things have gone, and to thank you for what you've done, both "long-timers" and "new guys", and I've appreciated the opportunity to work with each of you.

I've been through processes like this with a number of other 3rd parties, as well as facilitating numerous exercises of this nature within my company. Thus, I am not easily impressed by such an exercise. I can honestly say that I have the most confidence in the future than I've ever had, based on the work done to-date.”

InFlux Case Study - A Leading Transportation Management Company

Situation

Enterprise applications built incrementally over years

Lack of integration between applications leading to issues like:■ No information flow■ Business operations happening in sub-optimal manner

Current application portfolio did not support 3PL business unit completely

Solution

An InFlux based approach was followed and 3 “tracks” identified:■ Legacy applications Track■ Technical Architecture track■ Business Process Track



InFlux – Client List



“Living up to the promise”

Thank You

Analyst Meet August 27, 2002 “Living up to the promise” © 2002 Infosys Technologies Limited Creating thought leadership in technology G. V. Subramanyam.

Documents

infosys clients

infosys context

processes automated

changing technology

customers business

subramanyam slide

pervasive infrastructure

extreme flexibility