Lampiran 3 Strategic Role in the Implementation of Organisational Learning among Mid-level Managers in an Agriculture Bank of Bangladesh Md. Ali Ahsan Faculty of Cognitive Sciences and Human Development Universiti Malaysia Sarawak 2020 Md. Ali Ahsan Doctor of Philosophy 2020
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Lampiran 3
Strategic Role in the Implementation of Organisational Learning
among Mid-level Managers in an Agriculture Bank of Bangladesh
Md. Ali Ahsan
Faculty of Cognitive Sciences and Human Development
Universiti Malaysia Sarawak
2020
Md. A
li Ahsan
Do
ctor o
f Ph
iloso
ph
y
2
02
0
Strategic Role in the Implementation of Organisational Learning among Mid-
level Managers in an Agriculture Bank of Bangladesh
Md. Ali Ahsan
A thesis submitted
In fulfillment of the requirements for the degree of Doctor of Philosophy
(Human Resource Development)
Faculty of Cognitive Sciences and Human Development
UNIVERSITI MALAYSIA SARAWAK
2020
i
DECLARATION
I declare that the work in this thesis was carried out in accordance with the regulations of
Universiti Malaysia Sarawak. Except where due acknowledgements have been made, the
work is that of the author alone. The thesis has not been accepted for any degree and is not
concurrently submitted in candidature of any other degree.
Name of Student : Md. Ali Ahsan
Student ID No. : 14010144
Degree : Doctor of Philosophy
Faculty : Faculty of Cognitive Sciences and Human Development
Thesis Title : Strategic Role in the Implementation of Organisational
Learning among Mid-level Managers in an Agriculture
Bank of Bangladesh
Signature of Student :
Date : 09/06/2020
ii
DEDICATION
In the name of Allah, the most Gracious and Merciful
‘Of knowledge, it is only a little that is communicated to you’
Surah Al-Israa [17:85]
Kajian ini didedikasikan untuk nama Allah SWT.
এই গবেষণা অভিসন্দিভটি মহান আল্লাহ ্ এর নাবম উৎসগ ভ করা হব া।
iii
ACKNOWLEDGEMENT
First and foremost, I praise Allah Subhana Wa Taala, for giving me the opportunity and
granting me the capability to complete this research work.
My sincere thanks go to those individuals who have supported me in my endeavour to
complete this thesis. My earnest and deepest appreciation to my academic supervisor,
Associate Professor Dr. Surena Sabil and my academic co-supervisor Associate Professor
Dr. Abang Ekhsan Abang Othman for their support and guidance throughout this research
project. Without their persistent support and guidance, this research project would not have
been possible. Their pertained feedback illuminated diverse viewpoints of consideration,
ensured my capability to be consistent during my doctoral journey. Concurrently, their
positive encouragement endows with persistence in the time when I feel overwhelmed and
grappling with complex concepts. It has been a great privilege to be allowed to work with
such great academicians.
I want to extend my special gratitude to Dr. Ida Juliana Hutasuhut and her team for their
kind and intellectual comments on my PhD thesis as experts in the field of organisational
learning and development. Their constructive suggestions and comments were pivotal in
the refinement and completion of my research project.
I am grateful to the management of Rajshahi Krishi Unnayan Bank (RAKUB), Bangladesh
for allowing me to research their esteemed organisation. Particularly, to the informants of
this study who has voluntarily contributed their valuable time to participate in the
interviews apart from their busy schedule in the organisation. It is an honour to meet with
such people who are the great advocate of new kind of knowledge and dedicate to the
continuous development of their organisation.
iv
I am also very grateful to Dr. Md. Bazlul Mobin Siddique for his tremendous cooperation
in numerous ways during various stages of my doctoral journey as a brother. Also for his
enormous support, especially with the mammoth task of doing the final formatting and
printing of this thesis.
Also Dr. Md. Abdullah Al Jubair and Dr. Abdullah Al Mamun inspired me in this long
doctoral journey. It was a pleasure for me to have such caring housemate during my stay in
Malaysia.
I would also like to express my sincere gratitude to my entire family for the unconditional
support in my doctoral journey so that I can achieve my destination in the academic arena.
To my friends especially Muhammad Rakibul Hasan, Moniruzzaman Prince and Mirza
Banozir Ahmed who inspire me every time through the practical example of life and
provides tremendous support throughout the research project.
I would like to convey my heartfelt thanks to my sisters Bushra Helal and Tanim A
Tabassum for always believing in me and encouraging me to follow my dreams. I am
grateful to Allah for bestowing me such loving and caring sisters.
Last but not least, I would like to thank my parents. You are my inspiration – your utmost
love and support, even when I have been an “absent” son, although your sick health
condition during my long journey through my PhD has sustained me. Words cannot
express how much I love you both. For my father, you are not in this world but by the
grace of Allah, you can see me from heaven.
v
ABSTRACT
This study explored the strategic role of mid-level managers in the implementation of
organisational learning. By focusing on public sector organisation, this study attempted to
bring new insights to the body of knowledge. The present study also investigates the
learning process of the organisation. This research adopts the interpretive research
approach to acquire an in-depth understanding of the phenomenon of the organisational
learning process in public sector organisation. Purposive sampling method was used where
informants were chosen based on their organisational position and job description.
Eighteen informants were taking part in this study, where they were from a different
educational background. Empirical data for this study were collected through semi-
structured interviews and documentary analysis, where the researcher also employs his
reflexivity to observe the deep-rooted phenomenon of the research theme in the study
location. The data were analysed using a qualitative content analysis approach. Findings
from this study revealed that organisational learning process in public sector organisation
obtained a new look through several reform initiatives by the government and organisation
itself; also mid-level managers are playing the central role to acquire, disseminate and
retain knowledge in the organisation by their strategic role in the organisation. This
research may be a guideline for the learning and development practitioners in the
organisation. In particular, the study tends to enrich new ideas in human resource
development practices from the viewpoint of Bangladeshi context as well it will be a guide
for the mid-level managers to become the learning agent for their respective organisation.
Keywords: organisational learning, strategy implementation, mid-level manager, public
sector organisation.
vi
Peranan Strategik dalam Pelaksanaan Pembelajaran Organisasi di kalangan Pengurus
Pertengahan di Bank Pertanian Bangladesh
ABSTRAK
Kajian ini meneroka peranan strategik pengurus pertengahan dalam pelaksanaan
pembelajaran organisasi. Dengan memberi tumpuan kepada organisasi sektor awam,
kajian ini cuba membawa wawasan baharu kepada badan pengetahuan. Kajian ini juga
menyiasat proses pembelajaran organisasi. Kajian ini menggunakan pendekatan
penyelidikan interpretasi untuk memperoleh pemahaman yang mendalam tentang
fenomena proses pembelajaran organisasi dalam organisasi sektor awam. Kaedah
pensampelan purposif digunakan di mana para pemberi maklumat dipilih berdasarkan
kedudukan organisasi dan keterangan kerja. Lapan belas informan telah mengambil
bahagian dalam kajian ini, di mana mereka berasal dari latar belakang pendidikan yang
berbeza. Data empirikal untuk kajian ini dikumpulkan melalui wawancara separa
berstruktur dan analisis dokumentari, di mana penyelidik juga menggunakan refleksiviti
untuk melihat fenomena mendalam dalam tema penyelidikan di lokasi kajian. Data
dianalisis menggunakan pendekatan analisis kandungan kualitatif. Penemuan dari kajian
ini mendedahkan bahawa proses pembelajaran organisasi dalam organisasi sektor awam
mendapat pandangan baharu melalui beberapa inisiatif pembaharuan oleh kerajaan dan
organisasi itu sendiri; pengurus pertengahan juga memainkan peranan utama untuk
memperoleh, menyebarkan dan mengekalkan pengetahuan dalam organisasi dengan
peranan strategik mereka dalam organisasi. Penyelidikan ini mungkin menjadi garis
panduan untuk pengamal pembelajaran dan pembangunan di dalam organisasi. Kajian ini
cenderung untuk memperkayakan idea-idea baharu dalam amalan pembangunan sumber
manusia dari sudut pandangan konteks Bangladeshi dan ia akan menjadi panduan kepada
vii
pengurus peringkat pertengahan untuk menjadi ejen pembelajaran untuk organisasi
masing-masing.
Kata kunci: pembelajaran organisasi, pelaksanaan strategi, pengurus peringkat
pertengahan, organisasi sektor awam.
viii
TABLE OF CONTENTS
Page
DECLARATION …………………………………………………………………. i
DEDICATION ……………………………………………………………………. ii
ACKNOWLEDGMENT …………………………………………………………. iii
ABSTRACT ……………………………………………………………………….. v
ABSTRAK …………………………………………………………………………. vi
TABLE OF CONTENTS ………………………………………………………… viii
LIST OF TABLES ……………………………………………………………....... xvii
LIST OF FIGURES ………………………………………………………………. xviii
LIST OF ABBREVIATIONS ……………………………………………………. xx
CHAPTER 1: INTRODUCTION ……………………………………………….. 1
1.1 Introduction …………………………………………………………………. 1
1.2 Background of the Study …………………………………………………… 2
1.2.1 Background of Changing Public Sector Organisation in
Bangladesh ……………………………………………………….
6
1.3 Statement of Problem ………………………………………………………. 8
1.3.1 Theoretical Gaps ………………………………………………… 9
1.3.2 Empirical Gaps …………………………………………………... 10
1.3.3 Methodological Gaps ……………………………………………. 12
1.3.4 Practical Gaps ……………………………………………………. 13
1.4 Objectives of the Study ……………………………………………………... 14
1.4.1 General Objective ………………………………………………... 14
1.4.2 Specific Objectives ………………………………………………. 15
1.5 Research Questions …………………………………………………………. 15
1.6 Significance of the Study …………………………………………………… 16