An Overview of Library 2.0

An Overview of

Library 2.0

Janie HermannPrinceton Public Library

[email protected]

LIS651: Introduction to Information Professions

Monday November 26th

Outline Web 2.0 reviewed

Library 2.0 in theory

Library 2.0 in practice

Discussion

Web 2.0 is…

A Social, Collaborative Web, defined by trends and sites such as:

Blogs/RSS - Wikis - Podcasts – Tagging Social software – Facebook - MySpace - de.licio.us - furl - Flickr - IM – lastfm - Folksonomies - Mashups

Web 2.0 is …

The Read/Write Web Participatory and Social Information consumers and contributors are

often one in the same

But what does this really mean?

The Machine is Us/ing Us

http://youtube.com/watch?v=NLlGopyXT_g

Why were YOU chosen by TIME?

… because 2006 was a “story about community and collaboration on a scale never seen before. It's about the cosmic compendium of knowledge Wikipedia and the million-channel people's network YouTube and the online metropolis MySpace. It's about the many wresting power from the few and helping one another for nothing and how that will not only change the world, but also change the way the world changes.”

Website Traffic Graph comparing myspace.com, youtube.com and

flickr.com

Tim O’Reilly’s Concise Explanation

Source: http://www.oreilly.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html

The Web as Platform

Virtual ApplicationsMash-UpsRecombinationsUser-Generated AppsPerpetual BetaOnline StorageOnline Office Suites

Harnessing the Hive

Wikis

Folksonomies

User- Based Tagging

The Wisdom of the Crowds

Bottom up Classification Schemes

Photo by dotpolkaSource: http://www.flickr.com/photos/dotpolka/7938665/

Library 2.0: The Origins Term coined by Michael Casey in October

2005 on his blog Library Crunch Viewed as a “disruptive idea” Requires radical trust and innovation Willingness to accept constant state of

change as the new normal Not just technology – also customer service

and a new way of doing business

Not just a buzz phrase…Library 2.0 simply means making your library's space

(virtual and physical) more interactive, collaborative, and driven by community needs.  Examples of where to start include blogs, gaming nights for teens, and collaborative photo sites.  The basic drive is to get people back into the library by making the library relevant to what they want and need in their daily lives...to make the library a destination and not an

afterthought. Attribution: Sarah

Hougton-JanSource: http://librarianinblack.typepad.com/librarianinblack/

K.G. Schneider’s Concise Explanation

Source: Library 2.0 Cookbook at http://www.slideshare.net/tonywh/library-20-18639

Library 2.0 … Is a model for constant and purposeful

change. Empowers library users through

participatory, user-driven services. Seeks to improve service to current library

users while also reaching out to potential library users.

Source: Casey, Michael E. and Laura C. Savastinuk. Library 2.0: A Guide to Participatory Library Services. Medford, NJ: Information Today, 2007. (page 5)

Library 2.0 Buzz Words

Connections Communication Collaboration Cooperation

Change Contribution Community

Sailing the 7 C’s:

Transparency

Photo by Inversefunction

Source: http://www.flickr.com/photos/fluxus/8864477/

What prevents a library from being transparent? Barriers. Roadblocks. Inability to change. The culture of perfect. The transparent library contains three key elements: open communication, adapting to change, and scanning the horizon.

Attribution: Michael Casey & Michael Stephens -- Library Journal, 4/1/2007

Online at: http://www.libraryjournal.com/

Library 2.0 in PracticeA few generalized examples:

Blogs written by library staff

Flickr accounts showcasing events, etc. Presence on social networking sites RSS feeds and Comments/Tags in the Catalog Podcasts and Screencasts Wikis for reader’s advisory and subject guides Reference service by IM

Ann Arbor District Library

AADL’s web site is set up as a blog

Multiple staff members contribute

Comments are welcome

Content is current, relevant and open

Darien Public Library

Multiple Blogs for differing purposes

Updated frequently

Allows for feedback to the library’s Director

Updates about new building

Inclusive (Children, Teens, Readers, Viewers)

Connection to their Community

Princeton Public Library

The PPL Flickr account showcases programs, and events, acts as an archive for PR posters and so much more.

Bloomington Public Library

Many libraries are using flickr to chronicle expansions or new construction projects.

Facebook

Librarians are creating Apps for catalog search and reference help.

Libraries are setting up profiles to attract users.

Librarians are using it for discussion and work within the profession.

Hennepin County Library

Hennepin County Library’s MySpace page, like most others, is geared towards teens

MySpace and Facebook reach out to the users.

Online presence no longer restricted to just the library’s official web site.

New York Public Library

RSS feeds push the library’s content to the user.

Feeds not just for blogs, but for events, new books, and alerts.

Live Oak Public Library

Tags and User Comments in Catalog improve access.

Live Oak Public Library is using LibraryThing tags.

They also have RSS feeds for when new materials are cataloged.

Podcasting and Screencasting

Podcasts can highlight special events and performances or include interviews with authors, etc.

Screencasts can give user friendly tours of databases and services.

St. Joseph County Public Library

A wiki is used by SJCPL to update their subjects guides easily and quickly.

Ohio State University Library

Instant Messaging for reference questions is becoming increasingly popular, especially at academic libraries.

Other Ideas Take the show on the road Reference by appointment Teens on the Library Board Advisory Panels Gaming Nights Coffee shops Improved hours

Library 2.0 is not just about technology …

In the good old days (prior to 1994) many of our customers had to

come to us. We were the only game in town. But I'm afraid that

our prior near-monopoly on information services made some of

us a bit too comfortable. We were able to get away with clunky

systems, restrictive policies, and unfriendly staff. Customers

didn't have much of a choice. Well, those days are gone, and

they're not coming back. That doesn't mean libraries don't have

a lot to offer, but it does mean we have to be much more aware

of the value that our customers place on convenience and

friendly service if we expect to remain relevant.

Attribution: Peter Bromberg

Source: http://librarygarden.blogspot.com

Library 2.0 is also…

Political Controversial Often met with resistance Fluid and changing (as it should be)

This is just the proveberial …

Tip

of the

Iceberg

Discussion Time …

and Questions

and Comments

and Feedback!