An Overview of Business Process Outsourcing

An Overview of Business

Process Outsourcing

Presented By: MET Technologies

Business process outsourcing

(BPO) is a broad term referring to

outsourcing in all fields.

A BPO differentiates itself by

either putting in new technology

or applying existing technology in

a new way to improve a process.

Software Outsourcing:

Software outsourcing involves

shifting of software development

activities by a company to software

firms that may be located in

offshore destinations.

Sales Outsourcing:

Mostly companies outsource

their sales activities to offshore

locations in order to get better

exposure, expand into newer

territories, experiment with

new products or try out new

sales/marketing strategies.

Customer Interaction Outsourcing:

It is also part of business process outsourcing services. Call centers are

outlets which is responsible for answering inbound or place outbound

telephone calls. It also exist for telemarketing, sales, customer service,

or any other specific business activity.

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When the predictability of the process or service is not important then only a company opt for

offshore outsourcing. If there is limited opportunity for the firm to try something new and

challenge others then also they choose to outsource.

• Reduce operation costs

• High level of service given

• Low costs

• Flexibility

• Increased efficiency

• Improved compliance

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