Amongst the Natives

Amongst the Natives

A little bit about working with us.

Why we do this.We’ve been lucky enough to work with some amazing clients on some frankly awesome projects, and we love every last one of them. Through all this, we’ve seen what makes our clients the happiest and what makes our jobs the most enjoyable.

We figured it would be helpful if we laid this all out at the get-go to make sure our relationship with you is equally as awesome.

Why we’re here.

We started Digital Natives because we love to be creative for a cause, and we love to create really cool things. We also like being our own boss, the pride in starting a business, and working with our friends. It’s important to us that we do work with people we like.

Who we work with.

We work with clients that are as passionate about their business as we are about ours. Our clients are “in it to win it” and are not just looking forward to the weekend.

Who we are.

We’re not designers, developers, copywriters, coordinators, community managers, art directors, photographers, or planners.

We’re problem solvers. We just happen to do those other things on the side.

What you can expect from us.

Great work.

We’re not done at 5. We’re done when we’re done.

We see the work we do with you as our own, and we treat it like such. We’re too young to not take pride in the work we are producing.

Hard work.

We don’t take, or advise, the easy way, unless of course it’s the right thing to do.

Access.

Our normal business hours are Monday through Friday 9:00AM to 6:00PM New York time.

We try to respond to any phone or email inquiry within one day.

Honest opinions.

We call it like we see it. Most of the time we’ll agree with your strategy, but sometimes we might suggest you take a different track.

After all, you’re paying us for our expertise and we want you to get your money’s worth.

A few jokes.

Sometimes, we can be funny. Not always, but sometimes.

At some point in our relationship we will likely make a joke about the Jets or the MTA. Hopefully you laugh.

What we expect from you.

Clear direction.Charles Kettering famously observed that “a problem well-stated is half-solved.”

Up front, we are going to ask you what success looks like, and then we’re going to work backwards from there.

Throughout our relationship, we make sure that there is a clear and mutual understanding of the goalposts.

Responsiveness.

We meet our deadlines, and we’re going to hold you to yours too. Our contract language has clear incentives for maintaining a schedule that is mutually beneficial to your team and ours.

Constructive feedback.

For initial designs, we ask that you sleep on them before you respond. We want to hear your thoughts tomorrow.

Many pieces of our work require your approval. We ask that you develop a consensus opinion from your team before we do revisions.

Respect.Every now and then, we run into the odd individual who believes that just because we trade in pixels, our work “isn’t real.”

We ask that you understand that we run a business, and that we have to make a profit from the work we do and the time we spend doing it - otherwise we couldn’t do it.

Use of the tools.We’ve developed a workflow that enables us to produce our best work, and it involves your participation.

We will ask you to use some tools that you may or may not already have knowledge of, such as Google Docs and Dropbox. Don’t worry though, we will provide resources to help with anything you have trouble with.

Couple more odds and ends.

Confidentiality

We don’t openly talk about your business on the subway or at lunch. You never know who’s listening.

Oops.

We try not to make mistakes, but we’re human. If there is a mistake that we caused, we’ll do everything we can to fix it. However, the final review of completed work is ultimately your responsibility, so whip out your glasses.

Payment.Payment can be made via check payable to “Natives LLC.”

Invoices are issued as outlined in the proposal and/or contract with 30 day terms (unless otherwise specified).

Invoices more than 30 days overdue are subject to suspension of service and an interest rate of 1% per month.

Contact.

Ben GuttmannCEO

[email protected]

Jonathan JacobsCMO

[email protected]

5-22 46th Avenue - 3rd FloorLong Island City, NY 11101

Phone: (718) 433-1122Email: [email protected]

Thank you.

We’re looking forward to this.