American Airlines Success Seminar

Five Success

Strategies on YourWheel of

Life

Created by

CSP Sheryl Nicholson

First Double Dome on the East Coast of the United States

Tools

Personal Power

Do You Have PASSION?

BB’s, NN’s CC’s?

G R O W

What’s Your HQ?

Personal Power

Customer Care

It’s All About YOUR Attitude…

How do you recognize and reward each other? “Pat on the back”? Names on checks? ABCD pin?

Are YOU the owner?

Over the fence, phone, TV, now internet and camera phones

Personal Power

Communication

Customer Care

Comunication Jukebox Passive, Aggressive, Assertive and Passive- Aggressive Ask Questions – The Sensational Seven

KARNA - External and internal customers, initial contact, submit contracts, load terms, negotiate, optimize, understand waivers, stay within guidelines….WOW

Personal Power

Team Building

Customer Care

Communication

Connect Your People Puzzle

•Tone of Voice, Speed, and Words Chosen

•Rub You the Wrong Way?

•Team Respect for Differences

•Happy and Consistent Customers

•Personally TOO

Personal Power

Team Building

Dream Customer Care

Communication

Dream – Gives You a Creative Eye

Don’t Let Anyone

Take Your

DREAMS!

Don …

Personal Power

People Power

Dream Customer Care

Communication

Personal Power

People Power

Dream Customer Care

Communication

How Are You Riding The Waves of Success…

2 Questions…

Where is your weakest spoke in your wheel?

Could others benefit?

Take Your Plane

ONE Commitment