Customer centric services and 30% savings on mileage with the in-cab tablet solution Mobile Workforce AMCS CASE STUDY Reinis Reinis in brief Reinis profiles themselves with the slogan ‘Near, Flexible, Beneficial’. Actually, that’s all about the way Reinis offers its services. This service is carried out by 65 enthusiastic and skilled workers. Reinis is engaged in the collection of both household and industrial waste, manual and machine sweeping, removing graffiti, combating pests, weed control and smoothness control. Mobile Workforce provides true customer centric services and reduction of CO2 emissions Reinis is a waste services company that foresees the challenge to stay ahead in the changing waste industry and to focus on the customer’s needs. The biggest change ahead, according to Bijker, supervisor at Reinis, is that; “In the near future, waste will only be collected when needed That is true customer centric service. Besides, we see that more and more waste materials will be collected separately. With our current navigation software, we were unable to maintain these trends sufficiently.” Towards dynamic collection with satisfied personnel “Bijker: “As we are on the brink of a new era of customer service and dynamic collection, we shall soon only service sites when they need collection. With this change, we render the planned cycle of collection (static routes) obsolete. To increase customer focus and collect efficiently, it is essential to optimize our processes. These changes have an impact on our strategic planning. One such improvement is for our personnel so they can be better equipped to execute an order. Our challenge is to make sure that both client and personnel are the priority for addressing questions in ICT. For over 18 years we have been satisfied with AMCS back office software, and we want to remain so. Doing so means fully complementing our back-office systems with Mobile Workforce.” Mobile Workforce for collecting textiles ‘It is important to constantly progress along with computerization and optimization. With Mobile Workforce, we use a solution that seamlessly fits with our back-office systems and allows our drivers to execute added orders throughout the day, and they can easily report on their current route statistics when needed. The municipalities we work for expect this. This is also a step ahead for our employees, since it is a user-friendly solution: If you can operate a phone, you can immediately get to work. Another added feature is that we use an iPad with Mobile Workforce to collect textiles. At this moment, we collect from ubterranean public bins, which poses a risk to their quality. As we are now changing to a customer specific delivery and retrieval system, we truly function in a customer centric way and can guarantee the quality of the textiles. Look at it this way: the beauty is that Mobile Workforce is perfectly designed for an iPad to organize orders and for the efficiency of its navigation-system. This is unlike the TomTom, where emphasis is placed on navigation, but doesn’t reckon with real-time orders,” notes Edwin Bijker.