LEARNING BILL www.inwithforward.com [email protected] 790 E 14th Ave, Vancouver, BC V5T 2N4 IF YOU LIKE THIS EVENT, YOU MIGHT BE INTERESTED IN... Social change requires behaviour change - at scale. How do we enable people to shift what they think, say, and do? Learn about and apply our favorite theories to real life scenarios. For policymakers, funders and designers. Wed, June 21 2017 9:00am-10:30pm and Sarah Schulman What makes a space or an interaction beautiful or shameful? Why does it maer? Come with us for a stroll as we look at and discuss the intersection between form, finctionality, and aesthetics. Monday, June 19, 2017 2:30-4:30pm by Sarah Schulman, Jennifer Charlesworth BEAUTY & SHAME WALK BEHAVIOR CHANGE BREAKFAST CLUB Data Design Humanities & Social science Social Service Practice Leadership June 15, 2017 HUMAN INTERACTION DESIGN
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LEARNING BILL
790 E 14th Ave, Vancouver, BC V5T 2N4
IF YOU LIKE THIS EVENT, YOU MIGHT BE INTERESTED IN...
Social change requiresbehaviour change - atscale. How do we enablepeople to shift whatthey think, say, and do?Learn about and applyour favorite theories toreal life scenarios. Forpolicymakers, fundersand designers.
Wed, June 21 20179:00am-10:30pmand Sarah Schulman
What makes a space oran interaction beautifulor shameful? Why doesit matter? Come withus for a stroll as welook at and discuss theintersection betweenform, finctionality, andaesthetics.
Monday, June 19, 20172:30-4:30pmby Sarah Schulman, JenniferCharlesworth
BEAUTY &SHAME WALK
BEHAVIOR CHANGE BREAKFAST CLUB
Data Design Humanities & Social science Social Service Practice Leadership
June 15, 2017
HUMANINTERACTION
DESIGN
Scene I: Design spottingScene II: Experience Scene III: Redesign
Scene IV: Stretching
The theatre metaphor for interaction design“All the world’s a stage, And all the men and women merely players; They have their exits and their entrances” - William Shakespeare
The elements that can be designed in an interaction are: roles, scripts, props and settings. Taking away, adding or changing these can lead to an entirely different service experience. Service as a series of interactionsA service can be broken down in a series of interaction moments, or scenes. For example: entering the space, signing in, introductions, etc.
SCENES
KEY CONCEPTS, FRAMEWORKS, DEFINITIONS
HUMAN INTERACTION DESIGN
1. Understand which elements in a service interaction can be designed2. Get a flavor of a human centered design process
3. See possibilities and limitations of design in a social service context
LEARNING SESSION GOALS
CAST
An introductory session and neighbourhood walk to ex-
plore the idea that everything is designed, but not every-
thing is human-centred. We’ll clarify the different types of design; and most of all, show what designing-in-con-
text can bring to social services and social policy.
dr Daniela KraemerAnthropologist and InWithForward’s lead ethnographer.
Nick Chan design fellow
María Alejandra Sandoval-Avila
Jonas Piet InWithForward’s lead service designer.
desirability
what people: techniques: knowledge:
feasibility viability
interviews
observationsdo, use observable
say, think explicit
know, feel dream
tacit
latent
human centered design starts here
Human centered design combines research techniques to ground design in a contextual understanding of people’s lives.
from: IDEO human centered design toolkit
from: Convivial Toolbox: Generative Research for the Front End of Design, Elizabeth Sanders and Pieter Jan Stappers
projective
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