Amadeus Passenger Recovery Recovery S… · Amadeus Passenger Recovery can analyse multiple flight disruptions ... Head of Operation Planning ... Typical Passenger Recovery performances

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Flight disruptions are unavoidable, but how they are handled has become a key differentiator for airlines. With fewer airport staff and more self-service touchpoints, the challenge for airlines is how to rebook large numbers of passengers quickly - while complying with airline policies - and provide the best levels of service, especially to high value passengers and those with special needs.

Amadeus Passenger Recovery is a solution which analyses the impact of multiple flight disruptions on passengers, and optimises the resulting re-accomodation process.

Respond to passenger disruptions quickly and efficiently

Amadeus Passenger Recovery

Amadeus Passenger Recovery can analyse multiple flight disruptions and optimise the end-to-end transfer of passengers with greater speed and efficiency, taking into account each traveller's itinerary and his/her overall value. The solution's in-built dashboards include real-time operational events (e.g. delay and cancellation messages), making it possible to estimate the impact a disruption will have on the airline's passengers. From a single screen, airlines can handle single or multiple flight re-accommodation arrangements, as well as manage major disruptions such as a temporary hub airport closure.

Key features

Customised optimisation templatesAirlines can define several recovery templates based on their individual characteristics and policies, in order to apply and compare different optimisation strategies. This includes rebooking passengers onto other carrier flights when required. For each optimisation template, the airline can define how to balance the convenience and cost of re-accommodation for each category of passengers, based on factors such as tier level, booking class or special service requests.

Control: Simulation and manual reviewThe dynamic user interface includes a KPI dashboard, enabling airlines to review and compare different optimisation scenarios. Optimisation results can additionally be exported to Excel for further analysis.Airlines can review the proposed re-accommodation plans at itinerary and passenger level, which can also be changed manually before triggering the transfer arrangements.

PerformanceAmadeus Passenger Recovery allows airlines to centralise and automate all rebooking activities. The solution can manage situations involving more than 50 flights and 8000 passengers in about 40 minutes. This includes proposing a passenger recovery plan, manually amending the recommendations if required, rebooking passengers and checking-in them on the Departure Control System.

Full integration in Altéa_ Amadeus Passenger Recovery is fully integrated into Altéa modules, whereby Amadeus manages the

interactions across all components involved in the process: Schedule, Reservation, Inventory, Ticketing, DCS, passenger notification and other airline systems. As a result, the settings and policies defined for the airline's Re-accommodation and Disruption Transfer process are automatically incorporated.

_ Amadeus Passenger Recovery is a web-based interface which is quick and easy to deploy.

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We are committed to the highest standards of service quality for our passengers. Part of this entails providing them with a smooth and efficient recovery process when faced with disruption. This is why SWISS and Amadeus are partnering to develop a new, cutting edge solution to help our passengers recover from day-to-day disruptions.Jan-Christian Schraven - Swiss International Air Lines Ltd.Vice President, Head of Operation Planning & Steering

Figure 1: Dashboard with passenger impact before/after optimisation

Figure 2: Solution review at passenger level after optimisation

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Amadeus provides solutions which facilitate the entire travel journey, improving the traveller’s experience whilst helping airlines manage their own business more effectively. We are at the heart of the global travel industry, working with our customers and partners to shape the future of travel.

Visit amadeus.com/managingdisruption or contact your Amadeus Account Manager to learn more.

Key benefits With Amadeus Passenger Recovery, major disruptions - which currently take hours to handle - can be processed in minutes.

Protect your brandHandle both minor and major disruptions with speed and efficiency, helping to preserve brand integrity

Increase loyaltyPrioritise the rebooking of high value passengers onto the best alternative flight options available

Safeguard revenuesOptimise revenues by balancing the load between high-yield seat sales (e.g. business, last-minute) and re-accommodation obligations

Streamline processesCentralise disruption handling, cut costs and enhance operations

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Typical Passenger Recovery performances after major disruption involving 50 flights (including flight cancellations, rerouting, delays) and 8 000 passengers