AM1415_Talent Capacity_iGCDP - PM & NCR

ProposedDepartmental

Structure and Job

Description

IGCDP -

PM

iGCDP-PM (Beginner)- Departmental Structure

VP

TMP

TMP

TMP

Goal 1 - 15 Re per member 4 - 5

Role overall

• Maximise resources to enhance iGCDPexchange experiences delivery

• Conduct market analysis based on social business model

Activities

• Monitor RaMaReprocesses and NPS

• Develop plans based on goals and functional strategies

• Develop the exchange procedure and delivery

• Ensure the sustainability of PBoX

• Monitor the supply and demand

• Analyse the potential market for PBoX

• Monitor project operation and customer experience management

• Develop and manage synergy initiatives

• Manage members’ performance and development

Measure of Success

• # Raise

• # Match

• # Realise

• # Re per member

• % Match / Raise

• % Realise / Match

• % Realise / Raise

• NPS response rate

• NPS

• % promoters

• % team minimums fulfilled

• % of promises delivered to partnersCompetencies

developed

•Social Responsibility

•Global Mindset

Weekly Working Hours

• 20 – 25 hours

iGCDP-PM (Beginner)- Job Description for LCVP

Role overall

• Sales based on social business model to raise partners and TNs

• Project development and packaging

Activities

•Market segmentation

•Analyse market for potential project development

•Attend sales appointments

•Engage and follow up with potential TNs consistently

•Raise project partners

•Facilitate intern exchange experiences

Measure of Success

• # TN forms raised

• # project partners

• # days spent in raising one TN

• # TN pipeline

• % Match / Raise

• % Realise / Raise

• NPS response rate

• NPS

• % promoters

• % of promises delivered to partners

Competencies developed

•Social Responsibility

•Global Mindset

Weekly Working Hours

• 10 – 15 hours

iGCDP-PM (Beginner)- Job Description for Team Member (i)

Role overall

• Managing exchange delivery

• Support interns in their inner and outer journey learning and development

Activities

• Deliver country partnership promises

• Understand demand & supply

• Select the suitable intern for project

• Assist intern arrival in Malaysia

• Assist intern in legality issues such as visa and insurance

• Support interns in project operation and execution

• Facilitate intern learning and development throughout the experience

• Engage with intern consistently

Measure of Success

• # Match

• # Realise

• % Match / Raise

• % Realise / Match

• % Realise / Raise

• # of days spent in matching

• NPS response rate

• NPS

• % promoters

• % of promises delivered to partners

Competencies developed

•Social Responsibility

•Global Mindset

Weekly Working Hours

• 10 – 15 hours

iGCDP-PM (Beginner)- Job Description for Team Member (ii)

iGCDP-PM (Intermediate)- Departmental Structure

Goal 16 - 35 Re per member 5 - 6

VP

Project Director 1

TMP

TMP

TMP

Project Director 2

TMP

TMP

TMP

Role overall

• Monitor resources maximisation to enhance iGCDP exchange experiences delivery

• Conduct market analysis based on social business model

Activities

• Monitor RaMaReprocesses and NPS

• Develop plans based on goals and functional strategies

• Develop the exchange procedure and delivery

• Ensure the sustainability of PBoX

• Monitor the supply and demand

• Analyse the potential market for PBoX

• Monitor project operation and customer experience management

• Develop and manage synergy initiatives

• Manage members’ performance and development

Measure of Success

• # Raise

• # Match

• # Realise

• # Re per member

• % Match / Raise

• % Realise / Match

• % Realise / Raise

• NPS response rate

• NPS

• % promoters

• % team minimums fulfilled

• % of promises delivered to partnersCompetencies

developed

•Social Responsibility

•Global Mindset

Weekly Working Hours

• 20 – 25 hours

iGCDP-PM (Intermediate)- Job Description for LCVP

Role overall

•Coordinate exchange experiences delivery and ensure project sustainability

Activities

•Oversee and manage the project operation and execution

•Understand and drive down Standard Operating Procedure (SOP)

•Manage the supply and demand

•Coordinate the facilitation of intern learning and development

•Develop the project framework to ensure the sustainability of project

Measure of Success

• # Raise

• # Match

• # Realise

• # Re per member

• % Match / Raise

• % Realise / Match

• % Realise / Raise

• NPS response rate

• NPS

• % promoters

• % of promises delivered to partners

Competencies developed

•Social Responsibility

•Global Mindset

Weekly Working Hours

• 15 – 20 hours

iGCDP-PM (Intermediate)- Job Description for Director

Role overall

• Sales based on social business model to raise partners and TNs

• Project development and packaging

Activities

•Market segmentation

•Analyse market for potential project development

•Attend sales appointments

•Engage and follow up with potential TNs consistently

•Raise project partners

•Facilitate intern exchange experiences

Measure of Success

• # TN forms raised

• # project partners

• # days spent in raising one TN

• # TN pipeline

• % Match / Raise

• % Realise / Raise

• NPS response rate

• NPS

• % promoters

• % of promises delivered to partners

Competencies developed

•Social Responsibility

•Global Mindset

Weekly Working Hours

• 10 – 15 hours

iGCDP-PM (Intermediate)- Job Description for Team Member (i)

Role overall

• Managing exchange delivery

• Support interns in their inner and outer journey learning and development

Activities

• Deliver country partnership promises

• Understand demand & supply

• Select the suitable intern for project

• Assist intern arrival in Malaysia

• Assist intern in legality issues such as visa and insurance

• Support interns in project operation and execution

• Facilitate intern learning and development throughout the experience

• Engage with intern consistently

Measure of Success

• # Match

• # Realise

• % Match / Raise

• % Realise / Match

• % Realise / Raise

• # of days spent in matching

• NPS response rate

• NPS

• % promoters

• % of promises delivered to partners

Competencies developed

•Social Responsibility

•Global Mindset

Weekly Working Hours

• 10 – 15 hours

iGCDP-PM (Intermediate)- Job Description for Team Member (ii)

iGCDP-PM (Advanced)- Departmental Structure

Goal 36 - 60 Re per member 7 - 8

VP

Project Director 1

TMP

TMP

TMP

Project Director 2

TMP

TMP

TMP

TMP

Role overall

• Monitor resources maximisation to enhance iGCDP exchange experiences delivery

• Conduct market analysis based on social business model

Activities

• Monitor RaMaReprocesses and NPS

• Develop plans based on goals and functional strategies

• Develop the exchange procedure and delivery

• Ensure the sustainability of PBoX

• Monitor the supply and demand

• Analyse the potential market for PBoX

• Monitor project operation and customer experience management

• Develop and manage synergy initiatives

• Manage members’ performance and development

Measure of Success

• # Raise

• # Match

• # Realise

• # Re per member

• % Match / Raise

• % Realise / Match

• % Realise / Raise

• NPS response rate

• NPS

• % promoters

• % team minimums fulfilled

• % of promises delivered to partnersCompetencies

developed

•Social Responsibility

•Global Mindset

Weekly Working Hours

• 20 – 25 hours

iGCDP-PM (Advanced)- Job Description for LCVP

Role overall

•Coordinate exchange experiences delivery and ensure project sustainability

Activities

•Oversee and manage the project operation and execution

•Understand and drive down Standard Operating Procedure (SOP)

•Manage the supply and demand

•Coordinate the facilitation of intern learning and development

•Develop the project framework to ensure the sustainability of project

Measure of Success

• # Raise

• # Match

• # Realise

• # Re per member

• % Match / Raise

• % Realise / Match

• % Realise / Raise

• NPS response rate

• NPS

• % promoters

• % of promises delivered to partners

Competencies developed

•Social Responsibility

•Global Mindset

Weekly Working Hours

• 15 – 20 hours

iGCDP-PM (Advanced)- Job Description for Director

Role overall

• Sales based on social business model to raise partners and TNs

• Project development and packaging

Activities

•Market segmentation

•Analyse market for potential project development

•Attend sales appointments

•Engage and follow up with potential TNs consistently

•Raise project partners

•Facilitate intern exchange experiences

Measure of Success

• # TN forms raised

• # project partners

• # days spent in raising one TN

• # TN pipeline

• % Match / Raise

• % Realise / Raise

• NPS response rate

• NPS

• % promoters

• % of promises delivered to partners

Competencies developed

•Social Responsibility

•Global Mindset

Weekly Working Hours

• 10 – 15 hours

iGCDP-PM (Advanced)- Job Description for Team Member (i)

Role overall

• Managing exchange delivery

• Support interns in their inner and outer journey learning and development

Activities

• Deliver country partnership promises

• Understand demand & supply

• Select the suitable intern for project

• Assist intern arrival in Malaysia

• Assist intern in legality issues such as visa and insurance

• Support interns in project operation and execution

• Facilitate intern learning and development throughout the experience

• Engage with intern consistently

Measure of Success

• # Match

• # Realise

• % Match / Raise

• % Realise / Match

• % Realise / Raise

• # of days spent in matching

• NPS response rate

• NPS

• % promoters

• % of promises delivered to partners

Competencies developed

•Social Responsibility

•Global Mindset

Weekly Working Hours

• 10 – 15 hours

iGCDP-PM (Advanced)- Job Description for Team Member (ii)

ProposedDepartmental

Structure and Job

Description

IGCDP -

NCR

iGCDP-NCR (Beginner)- Departmental Structure

VP

TMP

TMP

TMP

Goal 1 - 20 Re per member 4 - 7

Role overall

• Maximise resources to enhance iGCDPexchange experiences delivery

• Conduct market analysis based on social business model

Activities

• Monitor RaMaReprocesses and NPS

• Develop plans based on goals and functional strategies

• Develop the exchange procedure and delivery

• Ensure the sustainability of NGO partnership

• Monitor the supply and demand

• Analyse the potential market for NGO

• Monitor customer experience management and delivery

• Develop and manage synergy initiatives

• Manage members’ performance and development

Measure of Success

•# Raise

•# Match

•# Realise

•# Re per member

•% Match / Raise

•% Realise / Match

•% Realise / Raise

•NPS response rate

•NPS

•% promoters

•% team minimums fulfilledCompetencies

developed

•Social Responsibility

•Global Mindset

Weekly Working Hours

• 20 – 25 hours

iGCDP-NCR (Beginner)- Job Description for LCVP

Role overall

• Sales based on social business model to raise partners and TNs

• Product development and packaging

Activities

• Establish the TN pipeline

• Analyse the potential market pool and expand the market

• Attend sales appointments

• Engage and follow up with potential TNs consistently

• Understand and analyse NGO needs and criteria

• Facilitate intern exchange experiences

Measure of Success

•# NGO partners

•# TN forms raised

•# days spent in raising one TN

•# TN pipeline

•% Match / Raise

•% Realise / Raise

•NPS response rate

•NPS

•% promoters

Competencies developed

•Social Responsibility

•Global Mindset

Weekly Working Hours

• 10 – 15 hours

iGCDP-NCR (Beginner)- Job Description for Team Member (i)

Role overall

• Managing exchange delivery

• Support interns in their inner and outer journey learning and development

Activities

•Manage and engage with NGO accounts consistently

•Deliver country partnership promises

•Understand demand & supply

•Select the suitable intern for the TN forms

•Assist intern arrival in Malaysia

•Assist intern in legality issues such as visa and insurance

•Support intern in exchange operation and execution

•Facilitate intern learning and development throughout the experience

•Engage with intern consistently

Measure of Success

• # Match

• # Realise

• % Match / Raise

• % Realise / Match

• % Realise / Raise

• # of days spent in matching

• NPS response rate

• NPS

• % promoters

• # of TN pipeline

Competencies developed

•Social Responsibility

•Global Mindset

Weekly Working Hours

• 10 – 15 hours

iGCDP-NCR (Beginner)- Job Description for Team Member (ii)

iGCDP-NCR (Intermediate)- Departmental Structure

VP

Director 1

TMP

TMP

TMP

Director 2

TMP

TMP

TMP

Goal 21 - 60 Re per member 7 - 9

Role overall

• Maximise resources to enhance iGCDPexchange experiences delivery

• Conduct market analysis based on social business model

Activities

• Monitor RaMaReprocesses and NPS

• Develop plans based on goals and functional strategies

• Develop the exchange procedure and delivery

• Ensure the sustainability of NGO partnership

• Monitor the supply and demand

• Analyse the potential market for NGO

• Monitor customer experience management and delivery

• Develop and manage synergy initiatives

• Manage members’ performance and development

Measure of Success

•# Raise

•# Match

•# Realise

•# Re per member

•% Match / Raise

•% Realise / Match

•% Realise / Raise

•NPS response rate

•NPS

•% promoters

•% team minimums fulfilledCompetencies

developed

•Social Responsibility

•Global Mindset

Weekly Working Hours

• 20 – 25 hours

iGCDP-NCR (Intermediate)- Job Description for LCVP

Role overall

• Conduct market analysis to raise new NGO accounts based on subproduct

• Coordinate exchange experiences delivery

Activities

•Manage the supply and demand

•Analyse the sub product market

•Work with MC in developing sub product framework and concept

•Manage the sub product delivery

•Support and supervise the team in exchange management & account delivery

•Deliver country partnership promises

•Coordinate the facilitation of intern learning and development

•Develop NGO pipeline framework to ensure sustainability

Measure of Success

•# Raise

•# Match

•# Realise

•# Re per member

•% Match / Raise

•% Realise / Match

•% Realise / Raise

•NPS response rate

•NPS

•% promoters

•% team minimums fulfilled

•% promises delivered

Competencies developed

•Social Responsibility

•Global Mindset

Weekly Working Hours

• 15 – 20 hours

iGCDP-NCR (Intermediate)- Job Description for Director

Role overall

• Sales based on social business model to raise partners and TNs

• Product development and packaging

Activities

• Establish the TN pipeline

• Analyse the potential market pool and expand the market

• Attend sales appointments

• Engage and follow up with potential TNs consistently

• Understand and analyse NGO needs and criteria

• Facilitate intern exchange experiences

Measure of Success

•# NGO partners

•# TN forms raised

•# days spent in raising one TN

•# TN pipeline

•% Match / Raise

•% Realise / Raise

•NPS response rate

•NPS

•% promoters

Competencies developed

•Social Responsibility

•Global Mindset

Weekly Working Hours

• 10 – 15 hours

iGCDP-NCR (Intermediate)- Job Description for Team Member (i)

Role overall

• Managing exchange delivery

• Support interns in their inner and outer journey learning and development

Activities

•Manage and engage with NGO accounts consistently

•Deliver country partnership promises

•Understand demand & supply

•Select the suitable intern for the TN forms

•Assist intern arrival in Malaysia

•Assist intern in legality issues such as visa and insurance

•Support intern in exchange operation and execution

•Facilitate intern learning and development throughout the experience

•Engage with intern consistently

Measure of Success

• # Match

• # Realise

• % Match / Raise

• % Realise / Match

• % Realise / Raise

• # of days spent in matching

• NPS response rate

• NPS

• % promoters

• # of TN pipeline

Competencies developed

•Social Responsibility

•Global Mindset

Weekly Working Hours

• 10 – 15 hours

iGCDP-NCR (Intermediate)- Job Description for Team Member (ii)

iGCDP-NCR (Advanced)- Departmental Structure

Goal 61 - 150 Re per member 9 - 12

VP

Director 1

TMP

TMP

TMP

TMP

Director 2

TMP

TMP

TMP

TMP

Director 3

TMP

TMP

TMP

TMP

Role overall

• Maximise resources to enhance iGCDPexchange experiences delivery

• Conduct market analysis based on social business model

Activities

• Monitor RaMaReprocesses and NPS

• Develop plans based on goals and functional strategies

• Develop the exchange procedure and delivery

• Ensure the sustainability of NGO partnership

• Monitor the supply and demand

• Analyse the potential market for NGO

• Monitor customer experience management and delivery

• Develop and manage synergy initiatives

• Manage members’ performance and development

Measure of Success

•# Raise

•# Match

•# Realise

•# Re per member

•% Match / Raise

•% Realise / Match

•% Realise / Raise

•NPS response rate

•NPS

•% promoters

•% team minimums fulfilledCompetencies

developed

•Social Responsibility

•Global Mindset

Weekly Working Hours

• 20 – 25 hours

iGCDP-NCR (Advanced)- Job Description for LCVP

Role overall

• Conduct market analysis to raise new NGO accounts based on subproduct

• Coordinate exchange experiences delivery

Activities

•Manage the supply and demand

•Analyse the sub product market

•Work with MC in developing sub product framework and concept

•Manage the sub product delivery

•Support and supervise the team in exchange management & account delivery

•Deliver country partnership promises

•Coordinate the facilitation of intern learning and development

•Develop NGO pipeline framework to ensure sustainability

Measure of Success

•# Raise

•# Match

•# Realise

•# Re per member

•% Match / Raise

•% Realise / Match

•% Realise / Raise

•NPS response rate

•NPS

•% promoters

•% team minimums fulfilled

•% promises delivered

Competencies developed

•Social Responsibility

•Global Mindset

Weekly Working Hours

• 15 – 20 hours

iGCDP-NCR (Advanced)- Job Description for Director

Role overall

• Sales based on social business model to raise partners and TNs

• Product development and packaging

Activities

• Establish the TN pipeline

• Analyse the potential market pool and expand the market

• Attend sales appointments

• Engage and follow up with potential TNs consistently

• Understand and analyse NGO needs and criteria

• Facilitate intern exchange experiences

Measure of Success

•# NGO partners

•# TN forms raised

•# days spent in raising one TN

•# TN pipeline

•% Match / Raise

•% Realise / Raise

•NPS response rate

•NPS

•% promoters

Competencies developed

•Social Responsibility

•Global Mindset

Weekly Working Hours

• 10 – 15 hours

iGCDP-NCR (Advanced)- Job Description for Team Member (i)

Role overall

• Managing exchange delivery

• Support interns in their inner and outer journey learning and development

Activities

•Manage and engage with NGO accounts consistently

•Deliver country partnership promises

•Understand demand & supply

•Select the suitable intern for the TN forms

•Assist intern arrival in Malaysia

•Assist intern in legality issues such as visa and insurance

•Support intern in exchange operation and execution

•Facilitate intern learning and development throughout the experience

•Engage with intern consistently

Measure of Success

• # Match

• # Realise

• % Match / Raise

• % Realise / Match

• % Realise / Raise

• # of days spent in matching

• NPS response rate

• NPS

• % promoters

• # of TN pipeline

Competencies developed

•Social Responsibility

•Global Mindset

Weekly Working Hours

• 10 – 15 hours

iGCDP-NCR (Advanced)- Job Description for Team Member (ii)