Am I knit picking because my Invicta watch lookd beat up

lwagner328 Senior Member Senior Geek

Join Date: Oct 2009 Location: The "Garden spot of America"; New Jersey

Posts: 107 Real Name: Larry

Am I knit picking?

Well, I just recieved my 50th and 51's Invicata's (they are delivered to my

office)...............the watches run fine, tested all movements and

complications................BUT.............the yellow boxes were ratty, both look like they were

handled by people that hadnt washed their hands in weeks.....(the yellow felt is dirty and matted and worn), AND niether watch had its usual multilayers of clear shrink wrap on the

braclet and watch face, and there was no tissue paper.............I have never complained

about any Invicata I have gotten. ( have read about others, and their problems and

comments and critisims) Am I knit picking???? Should i just be happy i recieved the watches in a timly fashion and

they work?

Or is part of the presentation and delivery part of the "Invicta watch buying experience?"

(no they werent reserve timepeices)

IS this an indication of things to come?

what do you think?

3 Lastest Threads by lwagner328

Thread Forum Last Poster Replies Views Last Post

Am I knit picking? General Invicta Watch Discussions Franky5Angels 85 836 06-28-2010 08:05 AM

Bolt, TTV, why i didnt pull the trigger General Invicta Watch Discussions DANO235 37 484 06-28-2010

04:39 AM

Perhaps a stupid/foolish question. From the Watchmaker's Bench swissmade59 6 121 06-01-2010

11:22 AM

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#2

Yesterday, 08:10 AM

FloridaGary Senior Member Senior Geek

Join Date: Jul 2009 Location: Orlando, Florida

Posts: 454 Real Name: Gary

I think many of us will understand how you feel. The presentation is part of the experience

even when we throw the boxes out. For me, I like to keep the boxes, tags in case I decide to sell the watch in the future. Providing all the original packaging is a nice touch and I prefer

to have it in good shape.

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#3

Yesterday, 08:13 AM

Avery Senior Member

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Sounds as if you may have been shipped a return.

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#4

Yesterday, 08:14 AM

50mm&up Senior Member

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I'm with Kevin, sounds like returns.

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#5

Yesterday, 08:16 AM

mhbinwc Senior Member Senior Geek

Join Date: Apr 2008 Location: Pennsylvania

Posts: 192

I think one way of measuring the quality of packaging and presentation is this:

If you bought the watch at a jewelry store, J.C. Penney's, or any other retailer would you

accept the product or ask for another one.

Whether this is your first purchase or your 101st purchase the expectation when opening the

shipping box and 'checking out' your new watch is still there. The last thing I want to feel is

like I am getting someone elses rejects.

You didn't mention where you purchased the watches but shame on them for shipping it like

that.

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#6

Yesterday, 08:18 AM

for watches only Senior Member Senior Geek

Join Date: Mar 2008 Posts: 222

Often times what we see on the otside of the box is a foreshadowing of what lies within. In your case, "You can't tell a book by its cover", luckily did not apply. I would feel fortunate if I

were you. As good as a company may be, every employee must take individual

responsibility. All that being said, presentation is part of the overall experience. Enjoy your

new watches.

Larry

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#7

Yesterday, 08:18 AM

OBRADFORD Senior Member

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I'd be upset, as well. It seems like just another sign that things just aren't as the really

should be with the Invicta organization.

Let Invicta know you aren't happy with the inconsistancy of there presentation. I'd be

interested to know what they say.

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#8

Yesterday, 08:21 AM

MATTNATTI Senior Member Super Geek

Join Date: Apr 2010

Location: Ohio Posts: 1,010

It does sound like you were shipped returns. Thankfully the watches are in good working

order. I don't think you are nitpicking at all. The watches should come as brand new products not slightly used that is not what you paid for. I have disscused this before about

people buying multiples to see if they like and then sending back. I don't throw my boxes

away either and would be slightly disapointed if I would recieve in that condition. Congrats

on the new watches and thankfully they work. Enjoy them.

__________________ Did you see that? Do they all got hedges like that? Do they?

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#9

Yesterday, 08:27 AM

mrblue Senior Member Super Geek

Join Date: Apr 2009

Posts: 1,785

In this regard, I would be upset too. I've received many watches and they are usually in the

beautiful black or baby blue reserve boxes ... if it is a non reserve timepiece, 'usually'

you risk getting a yellow box. "MOST" of the time, reserve pieces come nicely wrapped

in the bette boxes. However, the box should be new and fresh irrespective of this. If you received an old box, this is not knit picking, but a legit complaint ... what watches were they.

Perhaps, this knowledge would benefit the responses ?

MB

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#10

Yesterday, 08:28 AM

Panda03Bear Senior Member True WatchGeek

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Location: Silver Spring, MD. Posts: 8,026

Real Name: Adam

ill say this, if you got two watches that are running fine, and not scratched, dont sweat it.

unless you display them in their box, i wouldnt worry about it. i have a few ratty ones, and

thugh it annoys me, they go in the closet where i dont see them anyways. so i understand the annoyance it can cause, but in the big picture, not important. now if they were reserve

pieces, that would be frustrating

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#11

Yesterday, 08:29 AM

tkromer Senior Member

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Yes and no. The watch was perfect, that's what matters. However, I think you have some

expectation of receiving a brand-new never touched by another customer watch.

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#12

Yesterday, 08:30 AM

watchgolfer Member

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Sounds like somebody already had the watches and returned them. If the boxes look like

that no telling what they did to the watches.

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#13

Yesterday, 08:31 AM

lwagner328 Senior Member Senior Geek

Join Date: Oct 2009

Location: The "Garden spot of America"; New Jersey Posts: 107

Real Name: Larry

I purchase all my watches from the "shop", and i understand as a business owner, cost

containment, so re-using the watch boxes are prudent, and even reselling , returned

watches, (if not defective)...............but ...........your correct, if it were in a store i would

have asked fro a newer looking one............i just hate to fell like im splitting hairs, or knit picking............perhaps they could have taken a few extra moments and spruced up the

looks to atleast give me the illusion that it was pristine.......(sigh)

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#14

Yesterday, 08:44 AM

reliefcp Senior Member Master WatchGeek

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Location: Everett Wa. Posts: 3,029

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I wouldnt worry about if the watches were perfect. You probably got a return and the Shop

may have inspected it after it came back from whoever returned it. If that is the case they

may have just found a box to ship it to you.

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#15

Yesterday, 08:58 AM

mhbinwc Senior Member

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Quote:

Originally Posted by reliefcp I wouldnt worry about if the watches were perfect. You probably got a return and the Shop

may have inspected it after it came back from whoever returned it. If that is the case they

may have just found a box to ship it to you.

I have to respectfully disagree with this statement. I am a customer buying a new watch. I

don't want, and would not accept, a return that "may" have been inspected and that was

shipped in a box that was "found" somewhere. Maybe if I were buying this from a 'scratch

and dent' table it would be ok, but I would know that it is not fresh.

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#16

Yesterday, 09:03 AM

BigBully Senior Member Master WatchGeek

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i'm with Adam. BE HAPPY you got both watches in good running order and enjoy them.

chances are ya put the boxes away anyway... i can see wanting pristine boxes as i also save

all my boxes just in case i sell them, i want to have all original papers,box etc... but let's face it, when buying a watch, if it ships in anothe rbox nobody cares so long as they got a

fair price...

you can always post thread asking for yellow boxes and i'm sure you'll have 20 people in a

matter of 10 minutes that will send you a yellow box in a heartbeat... __________________

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#17

Yesterday, 09:08 AM

bkacher1063 Senior Member

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The concern I have with that type of presentation is it makes you wonder if those watches

were shipped to another customer and then back to ShopNBC and then to you. It has

happened to me as well. I don't think you are knit picking, but I don't know if it will ever get

any better. Enjoy your watches.

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#18

Yesterday, 09:09 AM

andrea Junior Member New Geek

Join Date: May 2010 Posts: 5

Worn Out Return

You say you have 50 plus boxes. At this point, does it really matter. If a watch were to be packaged in a wood box then yes, you have every right to be upset. But Invicta, we all know

that the yellow clam shell box is standard. Wera the watch and put the yellow shell in a tote!

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#19

Yesterday, 09:10 AM

MessalineApghar Senior Member Veteran Geek

Join Date: Apr 2010 Location: NYC Burbs

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I feel that getting a piece via internet or catalog, rather then in-person in brick & Mortar

shops, this is an inherant issue and occassional "distressed" packaging is to be expected. as long as the product is good, and it is NOT being displayed in the packaging, i would be

happy with it.

if it IS going to be displayed in the package, I would seek a replacement package either by

exchanging thru shop or requesting a replacement box from Invicta. __________________

If you wanna run cool, yes, if you wanna run cool, you've got to run on heavy heavy fuel -

Dire Straits

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#20

Yesterday, 09:11 AM

BadMax Senior Member

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Quote:

Originally Posted by BigBully i'm with Adam. BE HAPPY you got both watches in good running order and enjoy them.

chances are ya put the boxes away anyway... i can see wanting pristine boxes as i also

save all my boxes just in case i sell them, i want to have all original papers,box etc... but

let's face it, when buying a watch, if it ships in anothe rbox nobody cares so long as they

got a fair price... you can always post thread asking for yellow boxes and i'm sure you'll have 20 people in a

matter of 10 minutes that will send you a yellow box in a heartbeat...

Not a bad Idea at all, Im sure there are plenty of people with extra boxs they do not need.

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#21

Yesterday, 09:15 AM

streekingeek Senior Member

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this is rough if you plan to give as a gift.

gk.

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#22

Yesterday, 09:24 AM

BabyDoc Senior Member

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I am not sure from which dealer you purchased your watch, but it was obviously a return. If

I were purchasing a watch that was no longer widely available at a great price, I probably

wouldn't be that surprised about getting a return or upset with soiled packaging, provided

the watch was perfect.

Recently, I have started buying watches from Uniquemechanics.com, because I always get fresh merchandise from them. If it is a Reserve piece it is going to come in a Reserve box; if

it is a Subaqua, it is going to come in a Subaqua box. This is a great place to buy a gift item,

because everything is fresh with fresh tissue paper and all! So what does Uniquemechanics

do with their returns? They don't accept any except for on arrival defective watches. These go back to the manufacturer; never back to another customer. Under some circumstances,

they will accept a return within 7 days, provided everything is in perfect shape. If it isn't

perfect when they get it back, it will be sent back to the cusomer. They are very strict about

this, so if you like the 30 days that sites like the SHOP or the WOW offer, go shop with them, but don't be surprised or upset then about getting a return.

You can't have it both ways. You can't go to a site that is going to always give you a liberal

long term return policy without expecting to get some returns. They can't afford not to

recycle those returns. Moreover, the longer they allow for those returns, there is a better chance the packaging is going to get soiled.

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#23

Yesterday, 09:29 AM

SeaVulture Senior Member Super Geek

Join Date: Feb 2010

Location: San Antonio, Texas Posts: 1,993

Real Name: William

I sympathize with your concern.

However, buying an item sight unseen, is always risky.

We assume that risk when we order from a place online, or by phone.

Yes, I believe we can expect to have something that is pristine and untouched, especially if

we buy face to face from a local vendor.

But in this day and time that isn't likely.

If we receive an item that works and performs as expected, then we can be happy.

If the packaging is less than perfect, but the contents are ok, no issue.

If it's not a Reserve Piece, then we can assume that it is not collectable, but for wear or as a

gift.

We have to think ahead.

We need to specify by phone or email before purchasing, if the item is a gift or collectable.

So, wear it in good health, and throw that box in the closet.

Be Well!! __________________

Welcome to The Invicta Reserve SubAqua Venom Valgrange A07.211 Automatic WatchGeek Registry!

http://watchgeeks.net/showthread.php?t=90044

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#24

Yesterday, 09:29 AM

lwagner328 Senior Member Senior Geek

Join Date: Oct 2009 Location: The "Garden spot of America"; New Jersey

Posts: 107 Real Name: Larry

I have more yellow boxes than i can shake a stick at, i put my watches in my display

cases.............but that wasnt the point, I guess im just happy they workand the watches them selves look new.............

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#25

Yesterday, 09:34 AM

Tim P. Senior Member Senior Geek

Join Date: Jun 2008 Location: Glen Carbon, IL

Posts: 226 Real Name: Tim

I don't think you're knit picking at all. This is one of my pet peeves....

There is a semi-local jewelry store that is an AD for several decent brands. But, every time I find a watch there I want to buy, they cannot find the original box, or the papers, etc. I have

passed on many great deals because of this. The packaging is important, and when you get

a brand new watch that looks like someone pulled it out of their trunk after changing the oil,

it ruins part of the experience.

That is something I LOVE about Renato! I have never received any Renato that wasn't

perfectly wrapped, all protective materials in place, and the box well packed. It just adds to

the "new watch" experience.

BigBully Senior Member

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Join Date: Aug 2009

Location: Long Island, NY Posts: 4,029

Quote:

Originally Posted by bkacher1063

The concern I have with that type of presentation is it makes you wonder if those watches

were shipped to another customer and then back to ShopNBC and then to you. It has

happened to me as well. I don't think you are knit picking, but I don't know if it will ever

get any better. Enjoy your watches.

question on this post...if the watches WERE shipped to someone else, then returned, and then shipped to you... what's the big deal so long as it's in new shape and working.

what's the fascination some people have about needing to receive a watch that nobody else

handled. so long as the watch is in good shape, what's the problem. (i'm not adressing

necessarily the Op, but this poster and the like that feel this way)..........i hear it all the

time, "if i buy new then i expect new, not a watch that someone else handled..."

the stock person handled it, the assembler handled it, what's the difference if i do just to

look at it and return it...

dont get me wrong, i nto sayin i'd tolerate a defective piece or dirty piece, but if it was touched or handled, who cares so long as it runs,works, and in good shape...

i got news for ya.... chances are....Those Nikes on your feet rightnow were tried on by

someone else b4 you bought them... which means you dont mind havin your feet in something that other peoples stinky feet were in but you no way will tolerate a watch that

someone touched...?

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#27

Yesterday, 09:43 AM

JoeH Senior Member Super Geek

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Posts: 1,903 Real Name: Joe H

I agree that you should call Invicta and the shop and tell them your experience...

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#28

Yesterday, 09:57 AM

My Watch Senior Member Veteran Geek

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Real Name: Ken

What!!!! as some are saying be happy that the Watch is in perfect condition and find a better

box somewere else ???? Realy

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#29

Yesterday, 10:20 AM

boaters Senior Member Veteran Geek

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Posts: 980 Real Name: Mike

I Like The Presentation Of What I Buy Especially In A Watch...But On the Other Side Of The

Coin If They Save Money And Part Of That Is Pasted On To Me...Well?

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#30

Yesterday, 10:33 AM

rayfan Senior Member

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No not at all. It leads to the overall experience of getting a new watch. I guess though we

are at the the point where if you receive an undamaged and properly functioning time piece,

it is a plus.

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#31

Yesterday, 10:48 AM

MamboKing Senior Member

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If the watch is perfect, I'd move right past the wrapping and slap that puppy on my wrist

and wear a big smile! Start enjoying your timepiece, life is short, don't sweat the small stuff.

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#32

Yesterday, 11:08 AM

TM Maker Senior Member Super Geek

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Posts: 1,365 Real Name: Rob

At this point, I wouldn't care as long as the watches work. But, selling something as new in

that condition just shows a lack of respect for the customer especially when money is hard to

come by these days.

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#33

Yesterday, 11:14 AM

Lunerdustbunnies Senior Member Super Geek

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With all the problems that people apparently have been experiencing, I would be happy that

the watches are in good shape and count yourself fortunate.

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#34

Yesterday, 11:24 AM

WatchGeek4Life Senior Member Veteran Geek

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Location: Rochester, NY Posts: 739 Real Name: Jim

Quote:

Originally Posted by mhbinwc

I have to respectfully disagree with this statement. I am a customer buying a new watch. I don't want, and would not accept, a return that "may" have been inspected and that was

shipped in a box that was "found" somewhere. Maybe if I were buying this from a 'scratch

and dent' table it would be ok, but I would know that it is not fresh.

I couldn't agree more, This is not an INVICTA problem this is a SHOPNBC problem

and I am paying the money they are asking for the product and I expect a BN

watch in a BN containing...PERIOD. Not a return, with a crap box that is dirty, or

whatever. SHOPNBC is just cutting corners, and they don't care, as long as they

get your Coin.

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#35

Yesterday, 11:48 AM

jade330i Junior Member Member Geek

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Location: Atlanta, GA Posts: 28 Real Name: James

[quote=mhbinwc;1722397]I think one way of measuring the quality of packaging and presentation is this:

If you bought the watch at a jewelry store, J.C. Penney's, or any other retailer would you

accept the product or ask for another one.

I'm with you on this one!

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#36

Yesterday, 11:49 AM

X-James Senior Member

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Join Date: May 2010 Posts: 120

You are not nitpicking at all.

You bought a new watch and you paid a new watch price and you deserve to get a new

watch. For those that are willing to accept anything sent to them that works and accept it

are ... well I dont want to get scolded so I wont say how foolish those are.

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#37

Yesterday, 12:05 PM

DPM Senior Member Veteran Geek

Join Date: Nov 2009 Location: Cumming, GA Posts: 755

Real Name: Dan

I feel your pain! I got my reserve Pro Diver from the SR a few weeks ago in a beat up box. I

was hesitant to keep it but I didn't buy the watch for the box. The bottom line was that the

watch was beautiful and I kept it. I pictured my yellow box coming out of a large bin that

held thousands of yellow clamshells all sent in by watch owners for repair that didn't read the fine print..

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#38

Yesterday, 12:08 PM

polarisman Member

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Posts: 65

You were sent a returned watch. Bummer.

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#39

Yesterday, 12:13 PM

kdh1949 Senior Member

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Location: Baltimore, MD Posts: 414

Real Name: Kenneth

I wonder how many of those who refuse to accept a return have ever returned a watch they

didn't like. Not a defective watch, just one that didn't "sing" to them when they opened the box. Or someone who bought several of the same J-number in different colors and then

decided which one(s) they want to keep. If they have returned a watch under these

conditions, they have little right to expect that they will get a pristine watch every time they

order one.

What do these people expect Shop to do with a watch that someone returned within the 30

days because it "didn't sing" to them? Sell them as "used" and take a loss because the

original purchaser changed his/her mind?

Some people cite the example of buying a watch from Penneys or from a local jeweler. That

isn't a fair comparison, because in the brick-and-mortar store you have a chance to look at

the watch before you take it home. I don't believe many local stores or chain stores will let

you keep the watch for a month and then decide to return it because you don't like it.

I'm not saying that getting clean packaging isn't important, just that it is one of the chances

you take when you buy something you saw on television that you can return for reasons

other than defects.

A lot of mail order/Internet vendors charge a re-stocking fee for returns. Shop doesn't.

Maybe the should -- that would help cover the cost of inspecting returns and "re-shelving"

the watch for the next customer.

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#40

Yesterday, 12:17 PM

wave3214 Senior Member True WatchGeek

Join Date: Apr 2008 Location: Tempe, suburb of Phoenix

Posts: 19,434

I personally wouldnt be bothered by dirty boxes BUT having said that I don't think your

being uneasonable at all. You've inspected the timepieces and Im sure because of the

condition of the box that you went over them with a fine toothed comb. Presentation is very

important. You work hard for your money and deserve a product that is delivered to you as perfect as is possible. Would I send it back,,,I wouldnt but I would maybe send somebody a

nasty gram (lol)

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#41

Yesterday, 12:23 PM

RLFierro Senior Member Master WatchGeek

Join Date: Feb 2009 Location: The Beautiful Eastern Shore of Virginia Posts: 3,791

Real Name: Rich

I don't think it unreasonable what-so-ever to expect CLEAN INNER BOXES!!

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#42

Yesterday, 12:23 PM

CHUCK WAGON Senior Member

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Location: Virginia Posts: 679

I think you're nit picking. I keep my watches in a case anyway. I keep the boxes for re-sale.

Doubtful its Invictas fault. Could happen during shipping...

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#43

Yesterday, 12:24 PM

gman66 Senior Member Super Geek

Join Date: Mar 2010 Location: Citrus Heights, CA

Posts: 1,391 Real Name: Gary

Well, you're right in that the presentation is part of the experience. It's a kick getting a new

toy and sitting down to unveil it. But after that's done, and down the road when you're wearing a perfect watch, you won't even remember what the box looked like.

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#44

Yesterday, 12:28 PM

lwagner328 Senior Member

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Location: The "Garden spot of America"; New Jersey Posts: 107

Real Name: Larry

no it didnt happen during shipping, becasue the inside of the boxes were ratty, not the out

side, and it dosent explain the complete lack of plastic wrapping on the watch straps or on

the front or back of the crystals...........

when you buy a watch fromn SHOPNBC, are they shipped from a warehouse of the "shop" or

shipped by/from Invicta? (after they receive the order through Shopnbc?)

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#45

Yesterday, 12:29 PM

OBRADFORD Senior Member Senior Geek

Join Date: Jun 2009 Location: Wilsonville, Oregon

Posts: 329 Real Name: Brad II

It's not just about the box.........................

[quote=lwagner328;1722378]Well, I just recieved my 50th and 51's Invicata's (they are

delivered to my office)...............the watches run fine, tested all movements and complications................BUT.............the yellow boxes were ratty, both look like they were

handled by people that hadnt washed their hands in weeks.....(the yellow felt is dirty and

matted and worn), AND niether watch had its usual multilayers of clear shrink wrap on the

braclet and watch face, and there was no tissue paper.............

This would bother me more than the box being yellow and "ratty".

This means they haven't been packed correctly or, which I believe is probably the case, they

are used, returned watches that they are selling as new.

Quality control is something that has deteriorated so much over my lifetime and it's because

we as consumers are accepting it.

It's a little like bad behivior in children, these days. It's accepted more by parents and

society so there's more of it.

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#46

Yesterday, 12:29 PM

corey.630 Senior Member Senior Geek

Join Date: Feb 2010 Location: Chicago, IL

Posts: 348 Real Name: Corey.S

Quote:

Originally Posted by lwagner328

Well, I just recieved my 50th and 51's Invicata's (they are delivered to my

office)...............the watches run fine, tested all movements and

complications................BUT.............the yellow boxes were ratty, both look like they were handled by people that hadnt washed their hands in weeks.....(the yellow felt is dirty and

matted and worn), AND niether watch had its usual multilayers of clear shrink wrap on the

braclet and watch face, and there was no tissue paper.............I have never complained

about any Invicata I have gotten. ( have read about others, and their problems and comments and critisims)

Am I knit picking???? Should i just be happy i recieved the watches in a timly fashion and

they work?

Or is part of the presentation and delivery part of the "Invicta watch buying experience?"

(no they werent reserve timepeices) IS this an indication of things to come?

what do you think?

Your absolutely right it should come in a nice clean box with

everything perfect!

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#47

Yesterday, 12:36 PM

Cosmo Senior Member

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Join Date: May 2008 Location: Minneapolis

Posts: 2,471 Real Name: Deb

It annoys me when I get Invicta watches sent to me like you did, in working order, but not

shrink wrapped, no polishing cloth, ratty box, no plastic even on the crystal, JS once

commented on this saying just because the watch is not wrapped in plastic, it could just

mean they took it off to inspect it before shipping (it was something like that, may not be his exact wording) but I'm not buying that answer! If it wa up to me, I would send it back!

Deb (Cosmo)

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#48

Yesterday, 12:45 PM

BigBully Senior Member

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Location: Long Island, NY Posts: 4,029

a clean box should be given but folks....a returned watch that is in excellent condition is

simply a new watch that was sent back. you dont like it, then get people to...

- STOP buying 4 MOP dial watches in an effort to pick the best one that "pops" to them.

- get them to decide on a color without ordering each one then sending the rest back - get them to look at the website, and the presentation in an effort to decide IF they like it or

not.

Then perhaps we wont have sooo many returns. you want the shop to eat every single

return just cuz i ordered a blue, a black, a red, and a geeen, then sent 3 of them back... why should they lose $ cuz i was indecisive.

if i walked into Macys and bought a new Bulova, abd then 2 days later returned it...you

damn well know it's going right back into the display case for sale.

so why do you cry foul when shop sells the same?

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#49

Yesterday, 12:47 PM

mrblue Senior Member Super Geek

Join Date: Apr 2009 Posts: 1,785

As I posted earlier, this would only bother me on a reserve timepiece. Send that to me in a yellow dirty box and I would be upset. I believe Adam picked up on that. Did I miss the post

telling us what the watch is ? .. If you aren't happy and bought it from the shop, send a

return, simple .. Why bother getting all upset ? Best anyway to buy new releases and

reserve timepieces from Invicta. I've found this to be the best approach w/them. No 100 percent guarantees on anthing in this lifetime .. I find that breathing

in each day resolves lots of issues ..

MB

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#50

Yesterday, 12:53 PM

lwagner328 Senior Member

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Join Date: Oct 2009

Location: The "Garden spot of America"; New Jersey Posts: 107

Real Name: Larry

if i got a return (it was a sea spider/orange) and it works thats fine......i jsut would have thought they'd still re-wrap it, put in a polishing cloth, and make sure the inside of box didnt

look like it was handled by a grease monkey.......I didnt mean to strike such a nerve.....with

all my fellow geeks......I really wasnt sure if i was jsut nit-picking, or had a ligit, complaint

BadMax Senior Member Veteran Geek

Join Date: Oct 2009 Location: Charlotte NC

Posts: 874 Real Name: Michael

I dont like dirty boxes

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#52

Yesterday, 12:57 PM

RLFierro Senior Member

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Join Date: Feb 2009 Location: The Beautiful Eastern Shore of Virginia

Posts: 3,791 Real Name: Rich

Quote:

Originally Posted by BadMax

I dont like dirty boxes

LMAO

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#53

Yesterday, 01:02 PM

Cosmo Senior Member Super Geek

Join Date: May 2008

Location: Minneapolis Posts: 2,471

Real Name: Deb

Quote:

Originally Posted by BigBully

a clean box should be given but folks....a returned watch that is in excellent condition is simply a new watch that was sent back. you dont like it, then get people to...

- STOP buying 4 MOP dial watches in an effort to pick the best one that "pops" to them.

- get them to decide on a color without ordering each one then sending the rest back

- get them to look at the website, and the presentation in an effort to decide IF they like it or not.

Then perhaps we wont have sooo many returns. you want the shop to eat every single

return just cuz i ordered a blue, a black, a red, and a geeen, then sent 3 of them back... why should they lose $ cuz i was indecisive.

if i walked into Macys and bought a new Bulova, abd then 2 days later returned it...you

damn well know it's going right back into the display case for sale.

so why do you cry foul when shop sells the same?

Because when you go into Macy's you have the option of walking out with the watch or not

walking out with the watch after you've inspected it! You don't get that option when

purchasing something on TV!! if it looks like it has been worn (when bought from TV) you have to pay for return shipping & wait for a refund on your purchase!

It's not the same at all!!

Deb (Cosmo)

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#54

Yesterday, 01:05 PM

BigBully Senior Member Master WatchGeek

Join Date: Aug 2009 Location: Long Island, NY

Posts: 4,029

Quote:

Originally Posted by lwagner328

if i got a return (it was a sea spider/orange) and it works thats fine......i jsut would have

thought they'd still re-wrap it, put in a polishing cloth, and make sure the inside of box didnt look like it was handled by a grease monkey.......I didnt mean to strike such a

nerve.....with all my fellow geeks......I really wasnt sure if i was jsut nit-picking, or had a

ligit, complaint

i think you do have a right to gripe. in the end it's as Mrblue said, if ya dont like it return it.

but i Do think shop at times takes the 'take it or leave it' approach with us and simply says if

ya dont like what we give you then go elsewhere...and THAT"S not right to treat customers. __________________

BigBully

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#55

Yesterday, 01:07 PM

BigBully Senior Member Master WatchGeek

Join Date: Aug 2009

Location: Long Island, NY Posts: 4,029

Quote:

Originally Posted by Cosmo

Because when you go into Macy's you have the option of walking out with the watch or not walking out with the watch after you've inspected it! You don't get that option when

purchasing something on TV!! if it looks like it has been worn (when bought from TV) you

have to pay for return shipping & wait for a refund on your purchase!

It's not the same at all!! Deb (Cosmo)

sure it is. it's exactly the same...YOU have the choice whether to shop online on TV or go to

Macy's and pay what they get...

in the end the choice is OURS !!!!!!!!! __________________

BigBully

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#56

Yesterday, 01:14 PM

richretired Senior Member

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Join Date: Sep 2009

Posts: 276

Larry,

At least you got two watches that appear to be unblemished and functioning properly. The last two watch orders I received were total disasters. The first one was all wrapped up like it

should have been but when I picked it up the bracelet fell off. The second one was opened to

find the correct info on the order form but when I opened the box I found the wrong watch.

Both went back.

Just when one would hope CS and QC would be getting better, I end up getting two

bummers in a row (these have been my first two problems in several years) .

Just Sayin'

Rich

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#57

Yesterday, 04:19 PM

Rog1 Senior Member Master WatchGeek

Join Date: Nov 2009

Location: Pompano Beach , Fl. Posts: 2,679

Real Name: Roger

I don't think your knit picking.

R

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#58

Yesterday, 04:25 PM

alwaystenpastten Senior Member

Master WatchGeek

Join Date: Mar 2008 Posts: 2,749

I would liken this to the hospital sending you home a beautiful and healthy baby, in soiled

diapers that they could have changed. It would not bother me one whit, unless I was

intending to give the timepiece as a gift. __________________

Keep your crowns screwed down, my friends.

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#59

Yesterday, 04:40 PM

rastafadda1953 Senior Member Super Geek

Join Date: Oct 2009 Location: kansas

Posts: 1,535 Real Name: eric

i agree if you were buying used but your not . they should be packaged in new boxes also - eric

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#60

Yesterday, 04:58 PM

jb182 Senior Member

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Join Date: Apr 2008 Location: Central Ohio

Posts: 1,136 Real Name: John

I haven't read all the posts, so this may have been covered. If so, I apologize. You are not

nit picking. If by some chance you want to sell the watches in the future, a big selling point

is having the original packaging in good condition.

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#61

Yesterday, 05:02 PM

Gunther Senior Member

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Join Date: Mar 2008

Location: Corinth, NE Mississippi Posts: 629

Real Name: Gunther K.

I, too, expect to get pieces in fully new state. I have gotten a few lately that are iffy. I did

get a Renalto, second hand, that was fully wrapped. If it comes from Shop I think it should be perfect.

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#62

Yesterday, 05:04 PM

pineapples Junior Member

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Join Date: Nov 2009

Posts: 12

If you purchased a new watch, it should arrive brand new, wrapped in all its glory. Definitely

not nit picking or expecting too much.

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#63

Yesterday, 05:07 PM

tigerwalker9 Senior Member Senior Geek

Join Date: Apr 2010

Location: Princeton, West BYGOD Virginia Posts: 186

Real Name: MIKE

Send em back! Principle

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#64

Yesterday, 05:07 PM

Darkseadiver Junior Member

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Join Date: Jul 2009

Posts: 19

I have to agree with Tim P - it is definitely part of the experience, and as the box will likely end up stacked in the closet, It is part of "new", you pay good money for this ...not a

percentage discount for "take your chance on a return" ..even if it is cosmetically and

functionally "just as new". Also, while I am not a fan of bling and diamonds on a watch (Just

not for me) I did purchase a Renato Mostro, one of few Renatos w/o diamonds - it was the MOST impressive packaging and presentation I have ever seen! It is for that reason alone, I

would consider another Renato, I thought if they put that much into the packaging; the

"attention to quality" of the timepiece must be that much more incredible ...not to mention

the detail & beauty you can visually see they put into the watch.

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#65

Yesterday, 05:14 PM

Knifemaker Senior Member Senior Geek

Join Date: Apr 2010 Location: Live Free or Die NH Posts: 286

How about they charge us a restocking fee " 15% and spend that fee on a new pretty damdest ugly yellow box any watch company ever used IMO for ya all that cannot except a

handled watch that is a return.

That is what a restocking fee is for. Personally I like the reduced prices and if the piece is perfect I will take the savings everytime.

Pay someone $20 per hr to do it right maybe 3 an hour that adds up.

I never ever had a knife I made returned if it where customer designed by the client I would

have to get something if I thought no one would buy it because it was such a weird looking

design I could not talk them out of. But I usually do.

If I want unopened or repackaged I buy Renato (might be lucky). Or go to a brick store to get that fuzzy feeling some mentioned

If I had to go to a store to get my watches I would not have so many. The net is why I have a collection of a doezen.plus.

Some thoughts on the subject

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#66

Yesterday, 06:00 PM

socrates Senior Member

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Join Date: Feb 2010

Location: Live in Hawaii on the island of Oahu Posts: 2,205

Real Name: Paul

You were sent returns without a doubt. You should expect and get new, unspoiled

product wrapped and clean and working. You are not knitpicking.

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#67

Yesterday, 08:56 PM

gdevine Member

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Join Date: Mar 2010 Location: Pompano Beach, FL

Posts: 45 Real Name: Geno

Quote:

Originally Posted by richretired Larry,

At least you got two watches that appear to be unblemished and functioning properly. The

last two watch orders I received were total disasters. The first one was all wrapped up like it should have been but when I picked it up the bracelet fell off. The second one was

opened to find the correct info on the order form but when I opened the box I found the

wrong watch. Both went back.

Just when one would hope CS and QC would be getting better, I end up getting two

bummers in a row (these have been my first two problems in several years) .

Just Sayin'

Rich

Rich - I hear you loud and clear. I purchased a new watch as a gift from my kids for Father's

Day last week. It looked like a return and it was defective so I sent it back and ordered

another one.

That one arrived today and is already boxed up and ready to ship back tomorrow...know

why? It's again another return The Shop sent me and it was clearly a defective watch.

Two watches returned in as many weeks!

They got problems man.

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#68

Yesterday, 09:05 PM

battleshipduke Senior Member Veteran Geek

Join Date: Sep 2009 Location: Juneau, Alaska

Posts: 830 Real Name: Cal

No, you are not knit-picking. When you buy a watch new in the box, the watch, the wrapping

and the box are all supposed to be new. I sell a product that when one is returned for any reason it is totally re-sealed and repackaged with new material.

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#69

Yesterday, 09:12 PM

Azel88 Senior Member Super Geek

Join Date: Apr 2009 Location: chicago

Posts: 1,726

Throw the boxes in the trash ware the watch and forget about it...

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#70

Yesterday, 09:20 PM

reserveman Senior Member Master WatchGeek

Join Date: Nov 2009

Location: Las Vegas Nv. Posts: 3,008

Real Name: Ralph Williams

My 360 came with a light wieght foam wraper around it with tape holding it togeather.

Luckly the watch was ok.

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#71

Yesterday, 09:46 PM

Magster Senior Member

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Join Date: Mar 2008 Location: Southern California

Posts: 9,480

Quote:

Originally Posted by lwagner328 if i got a return (it was a sea spider/orange) and it works thats fine......i jsut would have

thought they'd still re-wrap it, put in a polishing cloth, and make sure the inside of box

didnt look like it was handled by a grease monkey.......I didnt mean to strike such a

nerve.....with all my fellow geeks......I really wasnt sure if i was jsut nit-picking, or had a ligit, complaint

If you mention anything that can be seen as negative, even when you express it as well as

you did, it will "Strike a nerve" with some folks here... Don't sweat that. Your post was fine

and...

I don't feel you are being knit-picky at all...

The interesting thing to me is that you said it was an orange Sea Spider. Those just started

selling. With them being brand new, I'm surprised SNBC has even had one returned

and reshipped already...

The problem is that there is not uniformity with the way Invicta watches arrive.

Some arrive with wrapping around the clasp, some with wrapping around the bracelet, some with it around the whole watch and many with just the crystal and caseback covered.

So, when SNBC's warehouse gets a return, and it is not wrapped, they don't know if it was

supposed to be wrapped. They can't charge someone returning a watch with no protective wrapping on it if they can't PROVE it arrived that way to the customer.

Same issue with the mylar tag... Some higher end watches don't come with them

attached and some lower end watches do have them. SNBC puts that paper in the watch box that states you have to have the tag attached to be able to return the watch, but 90% of the

Invicta watches do not have the tags...

So, as much as I hate defending the inspection crew for the returns to SNBC, they'd have a hard time proving that a watch went to the customer in ANY specific condition/wrapping...

Even if the OP was to return this watch because of the condition of the watch box, SNBC

would have to accept the return because they know that they send this dirty crud out to customers. So, they have to believe that the customer did not dirty the box.

All of this can be solved if SNBC sends out only watches that have wrapping done

in a uniform manner, for all Invicta watches. And, they'd also have to send out only watches in clean and the correct color boxes.

That will never happen...

Also... SNBC is not the only one that this happens with.

WOW ships even the biggest Invicta watches in the tiny 1/2 box, in yellow. Reserve or not. Sometimes they send out the right box, but more often than not, they send out the tiny

yellow box regardless of the watch inside.

Other internet sites do the same...

In the "good old days" SNBC had a Scratch & Dent section of the auction on the web site. I

purchased a few watches that were perfect but SNBC sold them as Scratch & Dents

because there was not outter box or the box was greasy/dirty, or no paperwork inside. I loved when they did that!!

Quote:

Originally Posted by reserveman

My 360 came with a light wieght foam wraper around it with tape holding it togeather.

Luckly the watch was ok.

One of my nicer Invicta watches arrived that way also. I thought it was a return and

the customer tried to protect it, but then another geek told me that her watch arrived the same way. So, I'm passing on to YOU now that some of the watches are being shipped with

that foam taped around them.

You should be ok and it does not mean it is a return...

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#72

Today, 06:16 AM

BigBully Senior Member

Master WatchGeek

Join Date: Aug 2009 Location: Long Island, NY Posts: 4,029

so tell me folks as i said earlier. if nobody wants a watch that was touched or returned... what happens if....

i order a SAS 7750. i get it home, decide it too big and i send it back after unwrapping it and

trying it on...

-the watch works,no damage, it in perfect condition as i receive it- what is SHOP supposed to do with that $1000 watch???

send it back to Invicta? discount it? consider it used and not sell it?

they should take a loss on the product?

that would drive the prices up and we'd be paying $500 for pro divers...

they should simply rewrap it in plastic and resell it.....

why would someone mind receiving that watch ?

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#73

Today, 02:29 PM

Budabear Senior Member

Super Geek

Join Date: Apr 2008 Location: Yonkers, NY

Posts: 2,364 Real Name: Darius

Quote:

Originally Posted by lwagner328 Well, I just recieved my 50th and 51's Invicata's (they are delivered to my

office)...............the watches run fine, tested all movements and

complications................BUT.............the yellow boxes were ratty, both look like they were

handled by people that hadnt washed their hands in weeks.....(the yellow felt is dirty and

matted and worn), AND niether watch had its usual multilayers of clear shrink wrap on the braclet and watch face, and there was no tissue paper.............I have never complained

about any Invicata I have gotten. ( have read about others, and their problems and

comments and critisims)

Am I knit picking???? Should i just be happy i recieved the watches in a timly fashion and they work?

Or is part of the presentation and delivery part of the "Invicta watch buying experience?"

(no they werent reserve timepeices)

IS this an indication of things to come?

what do you think?

If you spend your dollars on something BRAND NEW then what you

should get is something BRAND NEW. Not a return that they can't even

take the time to check upon receipt.

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#74

Today, 02:36 PM

hemicuda Junior Member New Geek

Join Date: Aug 2009 Location: milwaukee Posts: 18

Real Name: scott

I guess i have been lucky all the 40 some watches that i have gotten in the past 2 years

have arrivied in excellent shape ........

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#75

Today, 03:37 PM

BigBully Senior Member Master WatchGeek

Join Date: Aug 2009 Location: Long Island, NY

Posts: 4,029

To all the folks that insist on getting a brand new, untouched, unhandled, watch...

PLEASE tell me your answer to my post # 72 __________________

BigBully

BigBully Senior Member Master WatchGeek

Join Date: Aug 2009

Location: Long Island, NY Posts: 4,029

when i received my SAS Combat one of the chrono hands werent working. i sent it back, and

boguth a replacement after they refunded me. the replacement watch i received did not have

any wrapping on it, it had no polish cloth in it, it didnt even have the plastic cover on the

dial...i knew it was a return...BUT...it was in as new condition, unharmed and worked fine.... why would i NOT keep it.

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#77

Today, 05:15 PM

Gary J Senior Member

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Join Date: Feb 2010 Location: Ga.

Posts: 1,008 Real Name: Gary

If you got a good deal on them don't sweat it. You have 48 other boxes you can put them in

right! Enjoy them. If I get one like you described, I would pull out my magnifying glass and

examine each one. If it looks perfect then I am happy.

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#78

Today, 05:23 PM

surferman Senior Member

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Join Date: May 2010 Location: Los Angeles area.

Posts: 110

A dirty box and no plastic wrap on the bracelet--yeah--sounds like a returned watch. Its not unreasonable for you to be disappointed in the presentation.

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#79

Today, 05:27 PM

BRUCER Senior Member Super Geek

Join Date: Apr 2009

Location: New Jersey Posts: 1,612

Real Name: Bruce

No,I don't think so

They should re-rap,box & make it look like new before they re-send a return back out.

Total BS in my book

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#80

Today, 05:31 PM

tampa8 Senior Member Super Geek

Join Date: Oct 2008 Location: Tampa FLorida & Storrs Ct

Posts: 1,150

I do not think you are nit picking. Not packaged correctly, and a shabby box does not a

"new" watch make.

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#81

Today, 06:02 PM

ZRXBILL Senior Member Senior Geek

Join Date: Jan 2010

Location: Sand Springs, OK. Posts: 181

My thought is " If you can't get something as simple as a box right why should I trust you

with something as complicated as a watch."

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#82

Today, 08:06 PM

Castlk Junior Member New Geek

Join Date: Jun 2010

Location: Long Island, New York Posts: 3

Real Name: Larry

When I received my Reserve Akula a few weeks back from Shop I was surprised to see it

was in the same Yellow box that my Grand Diver came in. I thought it should have come in the box marked Reserve on the outside but it didn't. I opened it up and everything was as it

should have been, the watch was totally wrapped and had the microfiber cloth with it. After

unwrapping it I looked the watch over carefully and you could tell it was brand new, the

strap was perfect with no bend marks in it showing that it had been worn and it even had that brand new smell when you opened the presentation case.

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#83

Today, 08:11 PM

BigBully Senior Member Master WatchGeek

Join Date: Aug 2009

Location: Long Island, NY Posts: 4,029

Quote:

Originally Posted by BigBully

To all the folks that insist on getting a brand new, untouched, unhandled, watch...

PLEASE tell me your answer to my post # 72

ok how come nobody that talked about "no way i want a returned watch" can answer this

question for me......

yes, i'm calling those out for an answer...! (3rd request)

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#84

Today, 08:31 PM

kps2007 Member

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Join Date: Mar 2008 Location: Pittsburgh

Posts: 78

Quote:

Originally Posted by SeaVulture

I sympathize with your concern.

However, buying an item sight unseen, is always risky.

We assume that risk when we order from a place online, or by phone.

Yes, I believe we can expect to have something that is pristine and untouched, especially if

we buy face to face from a local vendor.

But in this day and time that isn't likely.

If we receive an item that works and performs as expected, then we can be happy.

If the packaging is less than perfect, but the contents are ok, no issue.

If it's not a Reserve Piece, then we can assume that it is not collectable, but for wear or as

a gift.

We have to think ahead.

We need to specify by phone or email before purchasing, if the item is a gift or collectable.

So, wear it in good health, and throw that box in the closet.

Be Well!!

If we expect less than perfect, that's what we'll get. No one should assume any risks that are

not advertised. If any part of my order is not as expected, I call and ask for it to be taken

care of. When companies need to lower costs, they shape up. When they don't, they get lazy. Don't let them get lazy! Demand what was promised.

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#85

Today, 08:54 PM

Watch_Crazy Senior Member Master WatchGeek

Join Date: Mar 2008

Posts: 2,567

Quote:

Originally Posted by OBRADFORD I'd be upset, as well. It seems like just another sign that things just aren't as the really

should be with the Invicta organization.

Let Invicta know you aren't happy with the inconsistancy of there presentation. I'd be interested to know what they say.

I know what I'm gong to say here is 'just a speck of dust in the wind', but your statement that, "things just aren't as they really should be with the Invicta organization", is THE reason why I no longer even consider purchasing an Invicta watch. FYI, I've been collecting watches for ten years and, as such, I think I have some perspective into their 'business model.' IMHO, (for what that's worth to anyone in here), Invicta has been steadily 'slip-sliding' downhill into oblivion! The "SWISS vs. SWISS MADE" and "D-D" Debacles are just the tip of the iceberg of what we (can) see and know about how things are going for them. Frankly, I WANT Invicta to

succeed because, with some 3 dozen of their watches, I have quite an investment in their 'reputation.'

_______________________________ ⌘ _______________________________ BOTTOM LINE? I don't want people 'in-the-know' to cringe when I mention "Invicta",

... ...

... but, more and more, that seems to be EXACTLY what happens! ...

_______________________________ ⌘ _______________________________ I can't understand why 'Eyal, et al', aren't concerned by this, but it's obvious they aren't! Therefore, the ONLY thing I can surmise is that they continually focus on future sales and could care less about 'the past'; i.e., anything they sold 'yesterday!' Of course, my belief that, for Invicta, "today's sales trump tomorrow's customer support responsibilities" seems to account for some of the horror stories we read in here ... ... as well as a bunch of other sites across the web!

_______________________________ ⌘ _______________________________ As I said, I hope I'm wrong, but, every day, my suspicions seem to be increasingly validated ... ... and, again, that is why I no longer consider purchasing an Invicta! __________________

HI! - I'm Larry & I'm Wacky About Watches -

… So, You Can Also Call Me … 'Crazy LARRY' -

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#86

Today, 10:15 PM

Franky5Angels Senior Member

Veteran Geek

Join Date: Jul 2009 Posts: 843

probably returns

you are nowan INVICTIM

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