Page 1 Page 2 Jeroen van de VenSocial Media Manager ABN AMRO “Always On” Content and Dialogue on HousingPage 3 Page 4 Page 5 Page 6 Page 7 ServiceBrand Reputation Social Selling Strategic Goal: Strengthen relationships, co-create value Trust inABN AMRO. Persistently surpassingexpectations Selling without sellingPage 8 TARGET ‘Always on’Un iqu e v isit ors Imp ressio nsPage 9 BEFORE DURING AFTERPage 10 Page 11 Page 12 Page 13 Branches & Ambassadors sharing contentPage 14 Page 15 Page 16 Page 17 Page 18 Page 19 Articles with answers to customer questionsPage 20 Page 21 HUMANIZING THE BRAND #H2HPage 22 //branchesnamespace.solon.prd/branches/P/Global/Users/C20036/Userdata/Documents/My Videos/ABN_Huizenpromoter_Case_UK_Cannes2015.mov //branchesnamespace.solon.prd/branches/P/Global/Users/C20036/Userdata/Documents/My Videos/ABN_Huizenpromoter_Case_UK_Cannes2015.movPage 23 Takeaways: 1. Create Customer centric content 2. Use the power of employees 3. Selling without selling 4. Be ‘Always on’ 24/7Page 24 “Being truly Social drives Engagement, Engagement drives Advocacy and Loyalty, and both correlate directly to increased Sales!” #RonR = ROI Ted Rubin – Author Return on Relationship™