Alumni Conference 2015

The Growth That LGOs Need to

Help Reverse: Patient Harm

and Healthcare Costs

@MarkGraban

© 2015, Constancy, Inc., All Rights Reserved

$0

$1,000

$2,000

$3,000

$4,000

$5,000

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$8,000

$9,000

1960 1970 1980 1990 2000 2010

Healthcare Spending Per Capita

$765,000,000,000

$2,500,000,000,000

30%

Institute of Medicine – Best Care at Lower Cost: The Path to Continuously Learning Health Care in America

(United States)

Annual Deaths From Medical

Errors

Deemed Preventable

Mary McClinton

Good News in Healthcare

MRI Appointment Wait Time

13

2.5

0

2

4

6

8

10

12

14

We

eks

Wai

tin

g Ti

me

Door to Balloon Time

92

42

0

10

20

30

40

50

60

70

80

90

100

Min

ute

s

RN Time at the Bedside

30

60

0

10

20

30

40

50

60

70

80

90

100

Pe

rce

nt

of

Tim

e

Pressure Ulcers

100

20

0

20

40

60

80

100

120

Re

lati

ve N

um

be

r o

f U

lce

rs

ThedaCare Bypass Surgery

12

1

Denver Health Results

• $200 million hard benefit in 7 years

• Lowest observed-to-expected

mortality among academic health

center members of the University

Healthsystem Consortium in 2011

What Works in Healthcare

• Lean

• Operations 101

• Leadership

• Management systems

• Customer focus

What Works in Healthcare

• Focus on processes, not blame

• Reduce waste to free up time

• Look at value streams

• Engage everybody in

continuous improvement

• Stop traditional cost cutting

What Can You Do?

Switch Industries

• Charles Hodge

– Chief Procurement Officer

& VP of Supply Chain at

Seattle Children’s Hospital

– Earlier stints at NUMMI,

Applied Materials, etc.

Mentor a Local Hospital

Treat Healthcare Like a Supplier,

Engage Every Employee

• Consumer-driven

• Free, easy primary

care on site at work

• “Centers of Value”

• Podcast:

– www.leanblog.org/192

Serigraph vs. U.S. Average

Steer Patients to

“Centers of Excellence”

http://www.kevinmd.com/blog/2012/10/walmarts-center-excellence-program-innovation.html

Get Involved in Non-Profits

http://www.louisebatz.org/

Join a Hospital Board

Joe DayFormer CEO

Freudenberg-NOK

Carolyn CorviFormer Executive VP

Boeing

(LGO Alum)

Hospital CEO Priorities

Q&A / Contact Info

• www.MarkGraban.com

• [email protected]

• Twitter: @MarkGraban